JD- Customer Success Executive: Roles and Responsibilities: On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals. Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time frames. Effectively handle the escalations from customers. Sales: Ensure achievement of the revenue targets, manage key customers and build long term relationships. Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from accounts. Follow up on upcoming renewals with the key accounts. Plan & Execute Project: Set milestones while managing risks, coordinate with the key accounts and various internal teams to seamlessly deploy the product in the field within the stipulated time. Project health maintenance: Ensure smooth functioning of the deployed solution and quick redressal of issues with the help of an internal troubleshooting team within pre-defined SLAs. Periodically report to the customer and dipstick for red flag warnings. Gather feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum. Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers. Must-have Requirements: 1. 1-2 years of relevant professional experience. 2. Bachelor's in engineering, Master's preferred. 3. Capability and desire to work in a dynamic and fast-paced environment with minimal direction. 4. Excellent analytical, communication, presentation and problem-solving skills About Zenatix Zenatix is the largest provider of IoT based automation and monitoring solutions with 3000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers. While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in India, while contributing to the growth of the solution under the Schneider Electric banner globally. Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes – small (QSRs, supermarkets, retail being a few examples) and mid/large buildings, which require automation for controls and monitoring. We have an open office culture where all of us sit, work and have fun together – no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership. To know more, please visit www.zenatix.com.
New Supplier Selection : Supplier selection on the basis of product availability, pricing , valuation of supplier , revenue of supplier , credibility of supplier and product. Evaluation of existing supplier : In terms of payment terms , Lead time , quality of product , delivery rating as per requirement. (Future Project). Cost Saving : Cost negotiation of regular items. RFQ ( Including new requirements ) to various vendors, and price negotiation and comparison and closure. Purchase order creation, order processing, and follow up for shipment ( Purchasing ) GRN, Invoice processing in accounts for payment, BOI and maintaining the records Knowledge of SAP of MM module (Materials Management) is preferable. Should have good knowledge of incoterms and import/export procurement. Electronics & Electrical academic background will be preferred
New Supplier Selection : Supplier selection on the basis of product availability, pricing , valuation of supplier , revenue of supplier , credibility of supplier and product. Evaluation of existing supplier : In terms of payment terms , Lead time , quality of product , delivery rating as per requirement. (Future Project). Cost Saving : Cost negotiation of regular items. RFQ ( Including new requirements ) to various vendors, and price negotiation and comparison and closure. Purchase order creation, order processing, and follow up for shipment ( Purchasing ) GRN, Invoice processing in accounts for payment, BOI and maintaining the records Knowledge of SAP of MM module (Materials Management) is preferable. Should have good knowledge of incoterms and import/export procurement. Electronics & Electrical academic background will be preferred
Requirements : Bachelor’s Degree or Higher in Electrical / Electronics / Instrumentation. 7 years of hands-on experience on BMS / automation systems / IoT-based systems. Experience with detailed site surveys, IO Summary preparations, BOQ and scope estimation for BMS/Automation projects. Candidates with additional experience of installation, testing and commissioning of BMS will be preferred. Experience with installation and working of field instruments such as DDC controllers, PLCs, temperature sensors, pressure sensors, flow meters, motorized control valve, instrumentation cables, VFD and control panel. Advance knowledge on commissioning and operation of VFDs, actuator valves, and its operations. Preferred to have knowledge of Chiller Plant Manager, Chillers, HVAC pumps, Cooling Tower, AHU, FCUs, TFAs, VRFs, VAVs, Heat Pumps, Energy Meters, Centralized and Decentralized Cooling Systems. Strong understanding of different communication protocols like RS485 (Modbus), BACnet, SNMP, LAN, Ethernet etc. and how to integrate different hardware devices over each of these protocols. Strong computer skills (Web Search, Email, Word, Excel, Power Point) Communication: Must speak English and must be able to make effective presentations to a variety of audiences. Responsibilities: Innovation : Identify the scope of projects for IoT-BMS projects. Prepare proposals with IO Summaries and BOQ for IoT BMS projects. Identify new ways of saving energy and keeping up to date knowledge of new hardware/technologies in the market. Understand customer’s pain points and prepare a project solution with applicable use cases for further discussion with the IoT Solutions Team lead. Planning : Coordinate sites surveys and visits for new project scoping or sometimes perform self-survey related to the project scoping of large projects. Ensure the Survey forms/Checklists are filled by the Field Engineers or self and VERIFY the data before processing it to the Solutions Team Lead post site Audit. New solution & Use cases development - Coordinate with the Product team for new device / solutions integrations and develop new use cases Also support the operations team and train them to identify the scope of the sites from the checklists and prepare the planning documents as follows: IO summary Installation Locations (Panels, Meters, Sensors etc.) BOQ HVAC High-side Schematic diagrams Wiring Layouts Wiring Estimations Integration Mapping Points Coordinate with the Operations teams for solutions/BOQ deployment after PO is received, and update the plans for possible on-site execution, get the planning documents verified as per the project plan and report to the manager. This role will need the candidate to travel to sites on as-needed basis. About Zenatix by Schneider Electric Zenatix is the largest provider of IoT based automation and monitoring solutions with 2000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers. While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in its existing markets (India and UAE), while launching its products in the US and EP markets later this year. Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes – small (QSRs, supermarkets, retail being a few examples) and mid/large buildings which require automation for controls and monitoring. We have an open office culture where all of us sit, work and have fun together – no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership. To know more, please visit www.zenatix.com.
About Zenatix: Zenatix is the largest provider of IoT based automation and monitoring solutions with 3000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers. While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in India, while contributing to the growth of the solution under the Schneider Electric banner globally. Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes – small (QSRs, supermarkets, retail being a few examples) and mid/large buildings which require automation for controls and monitoring. We have an open office culture where all of us sit, work and have fun together – no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership. To know more, please visit www.zenatix.com. Location: Gurgaon Department: Operations Job Type: Full-time | On-site | Travel Required Reports To: Project Manager Role Overview As a BMS Commissioning Engineer, you will be responsible for the successful deployment, testing, and commissioning of Building Management Systems BMS EMS at customer sites. You will work closely with project teams, clients, and partners to ensure high-quality delivery aligned with Zenatix standards. Key Responsibilities: Conduct site surveys and project scoping for BMS installations. Commission and configure BMS systems including DDC controllers, sensors, actuators, and control panels. Integrate HVAC equipment such as chillers, AHUs, FCUs, VRV/VRF systems with BMS platforms. Ensure proper communication setup using industry-standard protocols. Perform functional testing, troubleshooting, and validation of system performance. Collaborate with engineering and pre-sales teams for BOQ preparation and technical documentation. Provide training and handover support to clients post-commissioning. Ensure compliance with safety, quality, and environmental standards during site execution. Qualifications & Experience: Bachelor’s Degree in Electrical, Electronics, or Instrumentation Engineering. 3–7 years of hands-on experience in BMS design, installation, and commissioning. Strong understanding of HVAC systems and energy management principles. Familiarity with BMS platforms Building Operation) is a plus. Proficient in reading electrical/control schematics and technical documentation. Excellent communication and interpersonal skills. Willingness to travel extensively to project sites. Technical Skills: Experience with DDC controllers, PLCs, VFDs, energy meters, and control panels. Knowledge of HVAC components: chillers, pumps, cooling towers, AHUs, FCUs, TFAs, VRV/VRF systems. Proficiency in communication protocols including: Modbus RTU/TCP BACnet MSTP/IP LonWorks Modbus RS485, RS232 MQTT SNMP LAN/WAN, Ethernet Zigbee, Wi-Fi, (for IoT integrations)
As a Customer Success Executive at Zenatix, you will play a crucial role in ensuring the success and satisfaction of our clients by effectively on-boarding and training SPOCs for the optimal use of Zenatix solutions. Your responsibilities will include actively engaging with clients throughout the project phases, ensuring timely communication, and delivering the promised results within the communicated time frames. Additionally, you will be responsible for handling customer escalations and ensuring their satisfaction. In this role, it will be essential to focus on achieving revenue targets, managing key customers, and building long-term relationships. You will identify opportunities to upsell and cross-sell Zenatix offerings to customers, working closely with the sales team to drive growth. Furthermore, you will be involved in planning and executing projects, setting milestones, managing risks, and coordinating with internal teams for seamless product deployment. Your role will also involve maintaining the health of projects by ensuring the smooth functioning of deployed solutions and addressing any issues promptly within pre-defined SLAs. Gathering feedback from customers, understanding their usage scenarios, and evaluating existing solutions to identify areas for improvement will be crucial. You will advocate for customers" feedback within Zenatix and build trust and transparency with them. To be successful in this role, you must have 1-2 years of relevant professional experience, preferably with a Bachelor's degree in engineering (Master's preferred). You should possess excellent analytical, communication, presentation, and problem-solving skills. The ability and desire to work in a dynamic, fast-paced environment with minimal direction are also key requirements for this position. About Zenatix: Zenatix is a leading provider of IoT-based automation and monitoring solutions with over 2000 deployments across 200+ cities in India. Recently acquired by Schneider Electric, Zenatix is now part of the larger Schneider Electric family. Our focus on driving sustainability through full-stack IoT automation solutions for commercial buildings sets us apart. We deliver energy efficiency, temperature compliance, and asset management solutions to our customers. As part of Schneider Electric, Zenatix continues to operate independently, catering to small and mid-sized buildings globally. Our wireless-first, mobile-first IoT technology is easy to deploy in various building sizes, from small retail outlets to mid/large buildings requiring automation for controls and monitoring. Our open office culture promotes collaboration, fun, and a sense of community among all team members. At Zenatix, we value integrity, transparency, trust, meritocracy, and ownership as the cornerstones of our cultural values. Visit www.zenatix.com to learn more about us and our innovative solutions.,
As an Electrical/Electronics/Instrumentation professional with a Bachelor's Degree or higher, you should have a minimum of 7 years of hands-on experience in BMS/automation systems/IoT-based systems. Your expertise should include conducting detailed site surveys, preparing IO Summaries, BOQ, and scope estimation for BMS/Automation projects. Candidates with additional experience in installation, testing, and commissioning of BMS will be preferred. You should be well-versed in the installation and operation of field instruments such as DDC controllers, PLCs, temperature sensors, pressure sensors, flow meters, motorized control valves, instrumentation cables, VFDs, and control panels. Advanced knowledge in commissioning and operating VFDs, actuator valves, and related equipment is essential. Knowledge of systems like Chiller Plant Manager, Chillers, HVAC pumps, Cooling Tower, AHU, FCUs, TFAs, VRFs, VAVs, Heat Pumps, Energy Meters, Centralized and Decentralized Cooling Systems is preferred. You should have a strong understanding of communication protocols such as RS485 (Modbus), BACnet, SNMP, LAN, Ethernet, and the ability to integrate hardware devices over these protocols. Proficiency in computer skills including Web Search, Email, Word, Excel, and Power Point is required. Effective communication in English and the ability to make presentations to various audiences is a must. As part of your responsibilities, you will be required to identify the scope of IoT-BMS projects, prepare proposals with IO Summaries and BOQ, and explore innovative ways to save energy. Coordinating site surveys, developing new solutions and use cases, and supporting the operations team will be crucial aspects of your role. You will also be responsible for coordinating with the Product team for new device/solutions integrations and developing new use cases. Travel to sites on an as-needed basis will be necessary. Zenatix, now part of Schneider Electric, is a leading provider of IoT-based automation and monitoring solutions with a focus on sustainability. Operating as an independent business under Schneider Electric, Zenatix delivers automation solutions for small and mid-sized buildings. The company's IoT technology is wireless first, mobile first, and easy to deploy in commercial buildings of various sizes. The open office culture at Zenatix is built on integrity, transparency, trust, meritocracy, and ownership. For more information, please visit www.zenatix.com.,
About Zenatix: Zenatix is the largest provider of IoT-based automation and monitoring solutions with 3000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and is now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full-stack IoT automation solutions for commercial buildings, delivering energy efficiency, temperature compliance and asset management for our customers. While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in India, while contributing to the growth of the solution under the Schneider Electric banner globally. Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes – small (QSRs, supermarkets, retail, being a few examples) and mid/large buildings which require automation for controls and monitoring. We have an open office culture where everyone sits, works, and has fun together – no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership. To know more, please visit www.zenatix.com. Industry : Electrical and Electronics good (IoT Assembly and Testing Unit) Location : Sikanderpur (Gurugram) Job Title : Assistant Manager - Process and Quality Assurance Department : Supply Chain Management - Pre-deployment Reports To : Supply Chain Manager Job Summary : The Assistant Manager - Process and Quality Assurance is responsible for overseeing and ensuring the quality and efficiency of production processes. This role involves the development and implementation of work instructions, process analyses, and quality control systems to enhance product reliability and minimise defects. Key Responsibilities : Operational Work Standards (OWS) : Develop and maintain comprehensive step-by-step work instructions for each station to ensure consistency and efficiency in production processes. Process Failure Mode and Effects Analysis (PFMEA) : Conduct PFMEA to identify potential failures in production processes and implement preventive measures to mitigate risks. Rework Schedule : Create and manage a rework schedule to efficiently address and rectify any deviations from the standard process. Lean Agile Defect Management (LADM) : Implement LADM practices to streamline defect management and promote continuous improvement in process quality. Goods Inspection and Tracking System Design : Oversee the design and implementation of inspection systems and tracking mechanisms to ensure the quality of incoming and outgoing materials. Part Non-Compliance Management Work Instructions : Establish clear guidelines for managing non-compliant parts, including detection, documentation, and corrective actions. Material Traceability Process : Develop a robust material traceability process to maintain records of material origin, processing, and distribution to ensure quality and compliance. Qualifications : Bachelor’s degree in Engineering + Quality Assurance, or related field. Proven experience in process management and quality assurance, preferably in a manufacturing environment. Strong understanding of quality control standards and methodologies. Excellent analytical and problem-solving skills. Proficient in data analysis and process improvement tools. Ability to lead cross-functional teams and projects. Excellent communication and interpersonal skills. Minimum 3 years of work experience in same domain Immediate joiner will be preferable What We Offer : A dynamic and challenging work environment with growth opportunities. Competitive salary and benefits package. Comprehensive training and professional development programs. A culture of innovation and continuous improvement.
As a Regional Sales Manager based in Mumbai (West), your primary responsibility will be to drive revenue for Zenatix by Schneider Electric through enterprise and partner-led sales. You will lead and manage a team of sales managers to ensure successful direct and partner sales. Building and driving business through partnerships with System integrators, Electrical design consultants, and HVAC contractors will be crucial to your role. Additionally, managing the sales pipeline in close collaboration with the demand generation team and partner ecosystem will be essential. You will be responsible for overseeing the entire sales cycle, from qualifying leads to closing sales opportunities. Understanding the customers" business challenges and how Zenatix offerings can address these challenges will be a key aspect of your role. Close engagement with the solution delivery/implementation team to determine the best implementation method and project plan during the sales process is necessary for success. Qualifications and Experience: - A Bachelor's degree in engineering is required. - An MBA degree from a premier college will be advantageous. - 10-15 years of relevant experience in driving sales with large enterprises and partners. - Preferable understanding of HVAC systems, HVAC automation, and IoT technologies. - Strong networking and relationship-building skills. - Entrepreneurial mindset with forward-thinking and decision-making abilities. - Willingness to travel intra and inter cities as needed. - Strong problem-solving, creative, sales, and negotiation skills. - Attention to detail and knowledge of commonly used sales and solution selling concepts, practices, policies, and procedures. About Zenatix: Zenatix is the largest provider of IoT-based automation and monitoring solutions with 3000+ deployments across 200+ cities in India. Recently acquired by Schneider Electric, Zenatix is now a part of the larger Schneider Electric family. With a focus on driving sustainability, Zenatix builds full-stack IoT automation solutions for commercial buildings to enhance energy efficiency, ensure temperature compliance, and manage assets for customers. Operating as an independent business within Schneider Electric, Zenatix delivers automation solutions for small and mid-sized buildings, addressing the needs of buildings that are typically deprived of automation globally. The company's IoT technology is wireless-first, mobile-first, and easy to deploy in commercial buildings of various sizes. The culture at Zenatix promotes open office collaboration, based on values of integrity, transparency, trust, meritocracy, and ownership. To learn more about Zenatix, visit www.zenatix.com.,
As a Troubleshooting Engineer at Zenatix, your primary responsibility will be managing tickets on various tools and providing on-site customer support along with remote technical assistance. You will play a crucial role in coordinating with both internal teams and customers to resolve issues efficiently. Additionally, you will collaborate with field engineers to address troubleshooting requirements related to the RPI based Energy management system, as well as planning and inventory management. Your expertise will also be required in troubleshooting field devices such as LT Panel, Relay, Contactor, Energy Meter, etc. Knowledge of PLC and IoT will be considered advantageous for this role. To qualify for this position, you must hold a Bachelor's degree in Engineering (Electrical) or a Diploma. An experience ranging from 1 to 3 years in a similar capacity will be beneficial. As this job involves extensive travel (70%), you should be flexible and willing to undertake both on-site and desk job responsibilities. Zenatix, a leading provider of IoT-based automation and monitoring solutions, boasts over 2000 deployments in more than 200 cities across India. Following its acquisition by Schneider Electric, Zenatix is now a part of the Schneider Electric family and continues to focus on sustainability by delivering comprehensive IoT automation solutions for commercial buildings. Operating independently, Zenatix caters to the automation needs of small and mid-sized buildings, offering solutions for energy efficiency, temperature compliance, and asset management. Embracing a wireless-first and mobile-first IoT technology, Zenatix is positioned to expand its presence in India, the UAE, and upcoming markets in the US and EP. The company's culture prioritizes an open office environment, emphasizing values such as integrity, transparency, trust, meritocracy, and ownership. Join us on our mission to drive significant growth in the automation sector while enjoying a collaborative and dynamic work environment. For more information about Zenatix, please visit https://www.zenatix.com/,