Customer Success Executive

As a Customer Success Executive at Zenatix, you will play a crucial role in ensuring the success and satisfaction of our clients by effectively on-boarding and training SPOCs for the optimal use of Zenatix solutions. Your responsibilities will include actively engaging with clients throughout the project phases, ensuring timely communication, and delivering the promised results within the communicated time frames. Additionally, you will be responsible for handling customer escalations and ensuring their satisfaction. In this role, it will be essential to focus on achieving revenue targets, managing key customers, and building long-term relationships. You will identify opportunities to upsell and cross-sell Zenatix offerings to customers, working closely with the sales team to drive growth. Furthermore, you will be involved in planning and executing projects, setting milestones, managing risks, and coordinating with internal teams for seamless product deployment. Your role will also involve maintaining the health of projects by ensuring the smooth functioning of deployed solutions and addressing any issues promptly within pre-defined SLAs. Gathering feedback from customers, understanding their usage scenarios, and evaluating existing solutions to identify areas for improvement will be crucial. You will advocate for customers" feedback within Zenatix and build trust and transparency with them. To be successful in this role, you must have 1-2 years of relevant professional experience, preferably with a Bachelor's degree in engineering (Master's preferred). You should possess excellent analytical, communication, presentation, and problem-solving skills. The ability and desire to work in a dynamic, fast-paced environment with minimal direction are also key requirements for this position. About Zenatix: Zenatix is a leading provider of IoT-based automation and monitoring solutions with over 2000 deployments across 200+ cities in India. Recently acquired by Schneider Electric, Zenatix is now part of the larger Schneider Electric family. Our focus on driving sustainability through full-stack IoT automation solutions for commercial buildings sets us apart. We deliver energy efficiency, temperature compliance, and asset management solutions to our customers. As part of Schneider Electric, Zenatix continues to operate independently, catering to small and mid-sized buildings globally. Our wireless-first, mobile-first IoT technology is easy to deploy in various building sizes, from small retail outlets to mid/large buildings requiring automation for controls and monitoring. Our open office culture promotes collaboration, fun, and a sense of community among all team members. At Zenatix, we value integrity, transparency, trust, meritocracy, and ownership as the cornerstones of our cultural values. Visit www.zenatix.com to learn more about us and our innovative solutions.,