Customer Success Executive

Company Description

GoDial is a mobile-based CRM and Auto Dialer for teams, providing a simplified solution without the need for VOIP, SIP/PRI, or other complex systems. With GoDial, you can easily add your team, contacts, and start dialing for free. We are located in Rajarhat and offer a seamless platform for efficient team communication and customer management.

Role Description

This is a full-time on-site role as a Customer Success Executive at GoDial located in Rajarhat. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include analyzing customer needs, providing support, managing accounts, and maintaining strong customer relationships.

Qualifications

• Customer Satisfaction, Customer Retention, and Analytical Skills
• Experience in customer support and account management
• Excellent communication and interpersonal skills - Hindi and English
• Ability to understand customer needs and provide appropriate solutions
• Strong problem-solving skills
• Attention to detail and organizational skills
• Experience using CRM systems is a plus

Salary -

First 3 Months - Rs. 10,000 to 12,000

After 3 Months - Based on performance additional perks and salary hike.