Customer Success Executive

• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
• Working with your accounts to grow their usage and product adoption (New Products – WhatsApp, Rich Communication Services - RCS etc.)
• Advocate for your customers internally as you work cross-functionally with Sales, Development, and Product teams
• Identify expansion opportunities and partner with Sales to successfully seize these opportunities
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Developing solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience
• Monitoring the performance of existing solutions to identify areas for improvement
• Working with development teams to ensure that projects meet requirements and deadlines
• Evaluating new technologies and recommending them for implementation where appropriate
• Reporting progress on projects to clients and stakeholders throughout the duration of a project

Skills:

• Strong presentation, meeting facilitation, organizational and written communication skills
• 0-2 years’ experience in customer success, account management, consulting, solutions engineering or related field
• Out-of-the box thinker with a customer first approach
• Top-shelf problem solving skills
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• A tendency for relationship building
• Relevant Industry knowledge