Customer Success Executive

About

What You’ll Do

• Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
• Make cold calls, onboarding calls, and follow-ups with new and existing users
• Handle queries across email, chat, website, and phone professionally and promptly
• Ensure customer retention through regular check-ins, education, and value-driven follow-ups
• Track support metrics: response time, query resolution, follow-up rate
• Identify upsell/cross-sell opportunities based on user behavior
• Communicate bugs, feedback, and user insights to product/tech teams
• Keep internal records and CRM up to date, no loose ends
  

What We’re Looking For

• 1–2 years of experience in customer support, CRM operations, inside sales, or tele-support, and especially in a product-based company.
• Excellent English communication skills (verbal and written)
• Confident on calls, structured in follow-ups, and proactive in communication
• Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc.
• Organized, process-driven, and detail-oriented
  

Why Join Us

• Work with a fast-moving startup at the forefront of AI productivity
• High ownership, autonomy, and exposure to a global user base
• Young, passionate team and a learning-first culture
• Competitive compensation and startup perks