Customer Success Executive

About Locad

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward

Why Choose Locad?

• Annual Performance Bonus
• 25 Days of Paid Time Off
• Health Maintenance Organisation (HMO) Coverage from Day One
• Provided MacBook for Enhanced Productivity
• Annual Learning & Development Budget for Professional Growth

What you'll focus on:

Relationship Management

• Own and manage relationships with UAE-based clients.
• Conduct regular touchpoints—including check-ins and monthly/quarterly business reviews.
• Identify areas of improvement and growth opportunities.

Onboarding

• Collaborate closely with the onboarding team to onboard new customers.
• Set expectations, clarify client needs, and ensure a smooth transition into our platform.

Training

• Provide in-depth training to customers on platform tools and features.
• Work closely with the product team to ensure customers fully understand and utilize platform capabilities.

Data Analysis & Insights

• Analyze customer data to identify trends and areas for improvement.
• Develop strategies to increase retention, reduce churn, and improve revenue.

Customer Advocacy

• Represent customer needs internally; share insights with cross-functional teams.
• Ensure the platform evolves to meet customer requirements.

Cross-Functional Collaboration

• Work with Sales, Operations, and Product teams to deliver an exceptional customer experience.

Renewals & Upsells

• Drive contract renewals.
• Identify upsell and cross-sell opportunities and clearly communicate our value proposition.

Freight Desk Support

• Assist the Operations Manager in handling freight requests (Land/Air/Ocean).
• Coordinate and manage transport activities.

What you bring:

Experience

• 2–5 years in Customer Success or Account Management roles.
• Experience handling business customers in logistics, e-commerce, or quick commerce.

Technical Skills

• Working knowledge of WMS, OMS, and TMS platforms.
• Ability to troubleshoot customer issues independently.
• Strong analytical skills to interpret customer data and drive insights.

Behavioral Skills

• Excellent communication skills with both technical and non-technical audiences.
• Strong active listening and customer empathy.
• Analytical thinker with the ability to identify patterns and solve problems.

Soft Skills

• Strong relationship management and stakeholder coordination abilities.

Education

• Bachelor’s degree minimum; Master’s degree is a plus.
• Preferably in Business or Supply Chain.

Languages

• Fluent in English and Hindi.
• Malayalam is an advantage.

Growth & Career Opportunities:

• Opportunity to build and lead a team in India in the future.
• Potential relocation opportunity to Dubai.
• Chance to be part of a new business unit with strong growth prospects.

Why Join Us?

• Be part of a fast-growing business serving GCC clients.
• Play a key role in shaping the customer experience and expansion strategy.
• Strong career development and growth opportunities within the company.

How to Apply:

The best way to apply is to follow the link to our website. if you don't have a CV, a LinkedIn profile will do.

Every application will receive a response.