At StarApps, as a Customer Support Specialist, you play a crucial role in providing expert assistance for our products and related technologies, especially catering to Shopify store owners. Your responsibilities include troubleshooting and resolving customer issues promptly, ensuring exceptional support with a high level of product knowledge and effective communication skills to consistently surpass customer expectations. In this customer-facing role, you will engage with customers to understand their needs, advise them, and solve their problems. You will research, diagnose, and troubleshoot customer issues, working closely with the engineering team to identify solutions and track defects to resolution. Additionally, you will answer pre-sales questions, record cancellation reasons, and collaborate with business and product teams to reduce churn. As a key intermediary between customers and Engineering/Product teams, you must possess an entrepreneurial mindset and a comprehensive understanding of e-commerce technologies. Your role involves working with cross-functional teams, demonstrating outstanding written and spoken communication skills, and showing strong time-management and prioritization skills to address customer issues effectively. The ideal candidate will hold a Bachelor's Degree in a Computer Science related field, have a minimum of 2 years of experience in a night shift customer support role, and exhibit strong problem-solving skills. An organized and reliable self-starter who can work independently, you should have a good understanding of web technologies like HTML & CSS. At StarApps, we offer a competitive salary, support for your professional development through equipment, courses, books, or conferences, a flexible holiday policy, and performance-based rewards and incentives. To learn more about our products and why our customers love us, you can visit our apps and read their reviews here: [StarApps Studio Shopify Apps](https://apps.shopify.com/partners/starapps-studio). If you are ready to make a difference and be part of our team, apply right away!,
About the Role/Position: Channel Partnerships Manager Location: Onsite, Baner, Pune (Fixed Sat/Sun off) Employment Type: Full-Time About Us Swatch King is a leading Shopify app helping 25,000+ merchants, including Shopify Plus and enterprise clients, enhance their online stores with beautiful and functional swatch designs. We’re passionate about improving eCommerce experiences and expanding our reach through innovative solutions. We’re now looking for a dynamic Channel Partnerships Manager to build and grow partnerships that will drive customer acquisition and brand visibility. Key Responsibilities Develop & Manage Partnerships : Identify, onboard, and nurture relationships with Shopify agencies, consultants, and app ecosystem partners. Strategy & Execution : Create and implement a channel partnership strategy to generate leads and expand our market reach. Collaboration : Work closely with the marketing and sales teams to align partnership efforts with company goals. Training & Enablement : Educate partners on Swatch King’s features, value propositions, and integration opportunities to ensure effective promotion. Performance Tracking : Monitor and analyze partnership performance, providing insights and recommendations to optimize outcomes. Event Representation : Represent Swatch King at Shopify ecosystem events, webinars, and other networking opportunities to foster relationships. Qualifications Experience : 3+ years in channel partnerships, business development, or related roles within the SaaS or eCommerce space. Knowledge : Familiarity with the Shopify ecosystem, eCommerce platforms, and digital tools. Skills : Strong interpersonal and communication skills for building and maintaining relationships. Strategic thinking with a results-driven approach. Ability to negotiate and manage contracts effectively. Attitude : Self-starter with a passion for growth, innovation, and collaboration in a fast-paced environment. Why Join Us? Be part of a rapidly growing company serving thousands of merchants worldwide. Work in a collaborative, remote-friendly environment with opportunities for professional growth. Competitive compensation and benefits package. How to Apply? If you’re a strategic, relationship-driven professional passionate about building impactful channel partnerships that drive growth and success, we’d love to hear from you! Ready to Join Us? Email to hr@starapps.studio with the subject line “ Channel Partnerships Manager – Your Name”. We’re moving fast – apply now and let’s explore if we’re a match! Current Location Notice Period Current/Last Drawn CTC Expected CTC A brief cover letter on why you believe you are a good fit for the role. Let’s build something amazing together! 🚀
As a Channel Partnerships Manager at Swatch King, you will play a crucial role in building and growing partnerships to drive customer acquisition and brand visibility. Your responsibilities will include: - Develop & Manage Partnerships: Identify, onboard, and nurture relationships with Shopify agencies, consultants, and app ecosystem partners. - Strategy & Execution: Create and implement a channel partnership strategy to generate leads and expand market reach. - Collaboration: Work closely with the marketing and sales teams to align partnership efforts with company goals. - Training & Enablement: Educate partners on Swatch Kings features, value propositions, and integration opportunities to ensure effective promotion. - Performance Tracking: Monitor and analyze partnership performance, providing insights and recommendations to optimize outcomes. - Event Representation: Represent Swatch King at Shopify ecosystem events, webinars, and other networking opportunities to foster relationships. Qualifications required for this role include: - Experience: 3+ years in channel partnerships, business development, or related roles within the SaaS or eCommerce space. - Knowledge: Familiarity with the Shopify ecosystem, eCommerce platforms, and digital tools. - Skills: - Strong interpersonal and communication skills for building and maintaining relationships. - Strategic thinking with a results-driven approach. - Ability to negotiate and manage contracts effectively. If you are looking for a rewarding opportunity, Swatch King offers: - Be part of a rapidly growing company serving thousands of merchants worldwide. - Work in a collaborative, remote-friendly environment with opportunities for professional growth. - Competitive compensation and benefits package. If you are a strategic, relationship-driven professional passionate about building impactful channel partnerships that drive growth and success, we encourage you to apply by emailing hr@starapps.studio with the following details: - Current Location - Notice Period - Current/Last Drawn CTC - Expected CTC - A brief cover letter on why you believe you are a good fit for the role. Join Swatch King and let's build something amazing together!,
About the Role/Position: UI/UX Designer Experience: 3–5 years in B2B SaaS, e-commerce, or a related domain Location: Onsite, Baner, Pune (Fixed Sat/Sun off) About Us StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants and 1,000+ Shopify Plus stores with 6 highly-rated apps . As one of the Top 100 companies building apps on Shopify and the Top 1% in RPE SaaS , we are on an exciting journey from $4M ARR to $10M ARR . We are a passionate team of 20 people , building innovative tools that simplify and enhance e-commerce success. Now, we’re looking for a UI/UX Designer to elevate our product experience and make our apps even more intuitive, engaging, and delightful for Shopify merchants. What We’re Looking For 2+ years of experience in UI/UX design, preferably in SaaS or e-commerce. Strong proficiency in Figma, Sketch, Adobe XD, or similar design tools . Experience in creating wireframes, prototypes, and design systems . A solid understanding of UX principles, usability, and accessibility best practices . Familiarity with HTML, CSS, and front-end development concepts (coding is a plus, but not mandatory). Strong problem-solving skills with a keen eye for detail and aesthetics. Ability to work in a fast-paced, agile environment , handling multiple projects effectively. Excellent communication and collaboration skills—comfortable presenting and discussing design decisions Why Join Us? Impact: Your work will directly influence thousands of Shopify merchants and drive the growth of a top-rated SaaS company. Growth: Be part of a company on the path from $4M to $10M ARR , with ample opportunities to scale your career. Autonomy & Creativity: We value innovation and give you the freedom to experiment and bring your ideas to life. Great Culture: A small, passionate, and tight-knit team that values collaboration, flexibility, and work-life balance. Perks: Competitive salary, occasional WFH, and a fun, high-growth startup environment in Baner, Pune. How to Apply? If you’re a creative, data-driven designer passionate about shaping intuitive and high-converting digital experiences, we’d love to hear from you! Ready to Join Us? E mail to hr@starapps.studio with the with the subject line “ UI/UX Designer – Your Name”. We’re moving fast – apply now and let’s explore if we’re a match! : Current Location Notice Period Current/Last Drawn CTC Expected CTC A brief cover letter on why you believe you are a good fit for the role. Let’s build something amazing together! 🚀
Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS. About the Role As a Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role. Key Responsibilities Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication. Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable. Master Products : Develop expertise in our products to offer confident and effective guidance. Drive Value : Identify opportunities to enhance customer experiences and boost sales. Solve Problems : Proactively resolve issues, building trust and satisfaction. Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement. What We’re Looking For Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills. Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions. Quick Learner : A strong desire to learn about our products and the e-commerce landscape. Why Join Us Competitive Pay : Reflective of your contributions and impact. Supportive Leadership : Work with innovative leaders who encourage growth. Career Development : Opportunities for learning and professional advancement. Recognition : A culture that celebrates hard work and creativity. Inspiring Environment : Be part of a team driving innovation in e-commerce. Ready to Join Us? Reply to this email with the following details: Current Location Notice Period Current/Last Drawn CTC Expected CTC Ok with Night Shift or Early Morning Day Shift? What to Expect in the Hiring Process Written Assignment : Showcase your skills and approach to customer success. Call with Founders : Gain insights into our vision and discuss how you can contribute. We’re excited to connect and explore the opportunity with you!
As a Customer Success Executive at StarApps Studio, you play a crucial role in simplifying e-commerce success for our clients. Your responsibilities include: - Engaging with Clients: Provide exceptional support via calls, chat, and email with clear, positive, and trustworthy communication. - Building Relationships: Create meaningful connections to ensure memorable interactions with every merchant. - Mastering Products: Develop expertise in our products to offer confident and effective guidance. - Driving Value: Identify opportunities to enhance customer experiences and boost sales. - Problem Solving: Proactively resolve issues to build trust and satisfaction. - Advocating for Feedback: Share customer insights with internal teams to fuel continuous improvement. We are looking for individuals who possess the following qualities: - Charismatic Communicator: Confident, engaging personality with excellent verbal and written communication skills. - Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. - Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions. - Quick Learner: Strong desire to learn about our products and the e-commerce landscape. Joining StarApps Studio means working with innovative leaders who encourage growth, offering opportunities for learning and professional advancement, a culture that celebrates hard work and creativity, and being part of a team driving innovation in e-commerce. In the hiring process, you can expect to showcase your skills and approach to customer success through a written assignment and gain insights into our vision through a call with the founders. If you are ready to join us, please reply to the email with your current location, notice period, current/last drawn CTC, expected CTC, and your preference for either the Night Shift or Early Morning Day Shift. We are excited to connect with you and explore this opportunity together!,