Customer Success Executive

Customer Success Executive

Location

Shifts

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

Customer Success Executive

Key Responsibilities

• Engage with Clients

  : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.

• Build Relationships

  : Create meaningful connections, ensuring every merchant interaction is memorable.

• Master Products

  : Develop expertise in our products to offer confident and effective guidance.

• Drive Value

  : Identify opportunities to enhance customer experiences and boost sales.

• Solve Problems

  : Proactively resolve issues, building trust and satisfaction.

• Advocate for Feedback

  : Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Charismatic Communicator

  : A confident, engaging personality with excellent verbal and written communication skills.

• Customer-Focused Experience

  : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.

• Strategic Thinker

  : Ability to anticipate customer needs and create value-driven interactions.

• Quick Learner

  : A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay

  : Reflective of your contributions and impact.

• Supportive Leadership

  : Work with innovative leaders who encourage growth.

• Career Development

  : Opportunities for learning and professional advancement.

• Recognition

  : A culture that celebrates hard work and creativity.

• Inspiring Environment

  : Be part of a team driving innovation in e-commerce.

Ready to Join Us?

Reply to this email with the following details:

• Current Location

• Notice Period

• Current/Last Drawn CTC

• Expected CTC

• Ok with Night Shift or Early Morning Day Shift?

What to Expect in the Hiring Process

1. Written Assignment

   : Showcase your skills and approach to customer success.

2. Call with Founders

   : Gain insights into our vision and discuss how you can contribute.

We’re excited to connect and explore the opportunity with you!