Customer Success Executive

About the Role:
We are looking for a Customer Success Executive to coordinate production workflows, communicate with clients, and ensure timely and high-quality delivery of orders. This role focuses on KPI monitoring, issue resolution, and maintaining strong customer relationships.

Key Responsibilities

• Communicate with clients regarding workflows, updates, and queries.
• Create weekly reports and monitor KPIs like rejection rate and on-time delivery.
• Monitor production status and ensure orders are delivered within the deadline.
• Assist in onboarding new workflows and maintaining documentation.
• Review quality issues and handle rework or escalation when required.
• Coordinate with production, traffic, and quality teams to resolve issues.

Skills & Requirements

• Strong English communication skills (written & verbal).
• Experience in B2B client coordination or account management preferred.
• Good analytical and problem-solving skills.
• Familiarity with Office 365 / Google Workspace
• knowledge in Photoshop.
• Basic image editing skills.
• Working knowledge of reporting processes.

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person