Customer Success Executive

As a Customer Success Executive at StarApps Studio, you play a crucial role in simplifying e-commerce success for our clients. Your responsibilities include: - Engaging with Clients: Provide exceptional support via calls, chat, and email with clear, positive, and trustworthy communication. - Building Relationships: Create meaningful connections to ensure memorable interactions with every merchant. - Mastering Products: Develop expertise in our products to offer confident and effective guidance. - Driving Value: Identify opportunities to enhance customer experiences and boost sales. - Problem Solving: Proactively resolve issues to build trust and satisfaction. - Advocating for Feedback: Share customer insights with internal teams to fuel continuous improvement. We are looking for individuals who possess the following qualities: - Charismatic Communicator: Confident, engaging personality with excellent verbal and written communication skills. - Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. - Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions. - Quick Learner: Strong desire to learn about our products and the e-commerce landscape. Joining StarApps Studio means working with innovative leaders who encourage growth, offering opportunities for learning and professional advancement, a culture that celebrates hard work and creativity, and being part of a team driving innovation in e-commerce. In the hiring process, you can expect to showcase your skills and approach to customer success through a written assignment and gain insights into our vision through a call with the founders. If you are ready to join us, please reply to the email with your current location, notice period, current/last drawn CTC, expected CTC, and your preference for either the Night Shift or Early Morning Day Shift. We are excited to connect with you and explore this opportunity together!,