7 Customerfacing Roles Jobs

This is a full-time on-site role for an Admissions Counsellor-Edtech sales position at SHRS. Your responsibilities will include engaging in day-to-day tasks related to admissions counselling, educational technology sales, and customer service. The job location is in Bengaluru. To excel in this role, you should possess: - Interpersonal Communication and Customer Service skills - Sales and Education knowledge - Strong Communication skills - Experience in customer-facing roles - Demonstrated ability to meet sales targets - Knowledge of educational technology products is a plus - Bachelor's degree in Education, Business, Communication, or related field If you are passionate about education, sales, and providing excellent customer service, this role is an exciting opportunity for you to contribute to the growth of our organization.,

As a Product Solutions Consultant at our gTech Ads Customer Support organization, you will play a vital role in providing high-quality customer support and delivering end-to-end customer solutions. With a focus on managing troubleshooting tasks and utilizing your problem-solving skills, you will be responsible for detecting and resolving issues for our advertisers and sales teams. Your role will involve liaising with internal and external stakeholders to communicate on customer issues and questions effectively. With a Bachelor's degree or equivalent practical experience, along with at least 8 years of experience in customer-facing roles, you will have a solid foundation for this position. Additionally, a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or a related field would be preferred. Experience in technical product support, cloud support, quality engineering, or site reliability engineering will be advantageous for this role. Your responsibilities will include prioritizing and delivering outstanding customer service throughout the customer journey, troubleshooting complex technical product issues, and applying product expertise to resolve technical customer issues. You will also be involved in developing tools and automation for better diagnostics and debugging, as well as providing feedback to internal cross-functional teams to improve product feature offerings. By joining our team, you will be contributing to creating products and services that make a positive impact on the world. Our customer-centric approach and technical expertise allow us to support customers globally, ensuring they benefit from the full potential of Google products. If you are passionate about translating technical concepts into solutions for non-technical and executive audiences, this role offers an exciting opportunity to make a difference.,

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as you continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, the mission is to safeguard people, devices, and data everywhere. Currently seeking a dynamic Professional Services Consultant to contribute to the success of the rapidly growing business. As a Professional Services Consultant, you will act to provide exceptional customer service for loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding knowledge and developing skills in network security. Responsibilities: - Develop a clear overall understanding of customer engagement, objectives, project scope, business, and technical requirements, and DevOps customization requirements. - Participate in design or scoping meetings, providing input related to the development of statements of work based on accurate analysis of customers" requirements. - Drive and take an active role in various phases of a typical project delivery such as design, development, testing and validation, implementation, and customization. - Develop project-related documents like architecture documents and operations guides. - Assist customers through the rollout of the proposed solution and conduct knowledge transfer sessions for customer staff. - Complete and submit internal required administrative tasks like timesheets and project reports. - Continuously work on developing knowledge and skills to remain proficient with relevant skills required for SOAR and DevOps activities, Fortinet technologies, products, services, and security. Requirements: - Development skills and experience following industry-standard development methodologies. - Experience in customer-facing roles and very good presentation and technical documentation skills. - Ability to adapt seamlessly to shifting priorities, demands, and timelines with flexible working hours. - Positive customer service attitude with very good soft skills. - Strong commitment and self-driven individual with the ability to work independently and collaborate with cross-functional teams. - Ability and desire to learn new languages and technologies, proficient in exploring and integrating new technologies, programming languages, or frameworks. - Working understanding of common network topologies and hardware, fundamental knowledge of common Internet protocols and security threats. - Hands-on experience in building, administering, and maintaining servers, strong experience in software programming and development including scripting. - Experience in API integration, HTTP protocol, mail systems, and Linux systems. - Experience in industry-standard common continuous integration/automation tools and frameworks. - Development of projects related to network/infrastructure and automation, experience with at least one major Cloud infrastructure. About Our Team: Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on customers" needs and satisfaction. Why Join Us: Fortinet encourages candidates from all backgrounds and identities to apply and offers a supportive work environment and a competitive Total Rewards package to support overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet and join in bringing solutions that make a meaningful and lasting impact to customers around the globe.,

The Service Advisor plays a crucial role as the intermediary between the customer and the workshop team, ensuring a seamless service experience. Your responsibilities include understanding customer concerns, creating job cards, coordinating repairs, providing updates, and ensuring high levels of customer satisfaction to foster customer retention. You will interact with customers in a professional manner, attentively listen to their service or repair issues, gather detailed information about vehicle problems, and provide expert advice on service requirements and recommended repairs. It will be your responsibility to accurately prepare job cards using the Dealer Management System (DMS), detailing customer complaints, additional observations, and required work. In your role, you will collaborate with floor supervisors and technicians to prioritize and schedule jobs, monitor job progress, and communicate updates to customers promptly. Timely delivery of vehicles as committed is essential. Moreover, you will be expected to suggest value-added services, packages, or Annual Maintenance Contracts (AMC), and recommend accessories or services to customers without compromising their trust. Your duties will also involve keeping customers informed about additional findings, cost estimates, seeking approvals, performing final checks, ensuring the vehicle is cleaned and ready for delivery, and explaining completed work and billing clearly. Following service completion, you will gather customer feedback to ensure satisfaction and address any grievances or escalate them to higher authorities when necessary. Ideally, you should hold a Diploma or Degree in Automobile/Mechanical Engineering, accompanied by at least 3 years of experience in automobile service advisory or customer-facing roles. A strong understanding of vehicle systems and service processes is essential, along with excellent communication, interpersonal, and problem-solving skills. Proficiency in Dealer Management System (DMS)/Customer Relationship Management (CRM) software and MS Office is preferred. Key competencies for this role include a customer-centric approach, effective communication and listening skills, adept time management, sales orientation, attention to detail, and conflict resolution abilities. This is a full-time position, offering cell phone reimbursement as a benefit, with a day shift schedule and work location on-site.,

As a Placement Drive Manager at our organization, you will be responsible for overseeing the end-to-end placement processes for assigned recruiter accounts while ensuring adherence to timelines and quality standards. Your key responsibilities will include planning and executing placement logistics, such as interview schedules, assessments, and candidate lists, in coordination with hiring teams and internal stakeholders. You will serve as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt query resolution. Collaboration with student-facing and operations teams will be crucial to ensure that students are well-prepared and responsive throughout the placement process. You will be expected to track and analyze performance data, including interview conversion rates and recruiter feedback, in order to identify trends and areas for improvement. Building and nurturing recruiter relationships through consistent delivery and trust-building will also be a key aspect of your role. As part of the role, you will need to identify opportunities to enhance efficiency in daily processes to improve stakeholder experience. Utilizing tools, software, and platforms to automate processes and minimize human intervention will be essential to ensure flawless delivery of the placement cycle. Furthermore, you will collaborate with the product team to introduce innovative platform features and enhance operational efficiency. Successful candidates for this role will demonstrate prior experience in process management, relationship building, operations, or similar customer-facing roles. Experience in managing career services, placements, or corporate relations in an educational institution would be advantageous. In this role, success will be defined by your ability to quickly grasp all current placement processes, tools, and workflows within the first month. By the second month, you should be able to independently manage 3-4 recruiter accounts with high student participation and prompt query response times. Additionally, identifying process gaps and implementing improvements, maintaining Recruiter and Student Net Promoter Scores, and driving automation initiatives will be key milestones for success beyond the initial months. Join us at our organization, backed by eminent investors such as Phanindra Sama, Sudhakar Pasupunuri, Amit Kumar Agarwal, Saurabh Garg, Akhil Gupta, Sujayathi Ali, Doreswamy Nandkishore, Pallav Jain, and Sarfaraz Khimani, and play a vital role in shaping the future of placement processes and relationships within the educational sector.,

As a Senior Manager in Pre Sales for Capital Markets Compliance at Capgemini Invent, you will be responsible for leading pre-sales activities and initial client communication. You will need to understand the business and operational goals of our clients and present end-to-end capabilities to prospective clients. Your role will involve creating offers, client pitches, business proposals, and responding to RFQs/RFPs to drive deal closures effectively. Your main focus will be on delivering a high-quality experience to prospects and customers during engagement, acquisition, and onboarding. You will also be required to demonstrate a keen interest in compliance and regulatory issues within the Banking & Capital Markets industry, managing compliance and regulatory risks effectively. In addition to actively participating in knowledge sharing sessions and training internal teams/partners, you will need to develop and implement strategies to enhance capital markets operations, monitor market trends, and ensure compliance with relevant regulations. Your core competencies should include relevant experience in the financial services industry, strong communication and interpersonal skills, and prior experience in capital markets management. Ideally, you should hold a Bachelor's or Master's degree in Finance, Economics, or a related field, or an MBA with relevant professional certifications such as CFA or FRM. A minimum of 6-8 years of experience in a pre-sales role is required, along with strong problem-solving abilities and attention to detail. Effective communication skills and the ability to work in a fast-paced environment are essential for this role. If you possess a valid Business Visa (B1 or H1) for travel to the US and have experience with Risk Management platforms or solutions, it would be considered a plus. Your ability to quickly grasp new technologies, drive executions efficiently, and be passionate about customer-facing roles will be key to succeeding in this position.,

As a Senior Manager Pre Sales for Compliance for Industries at Capgemini Invent, you will leverage your 12-15 years of experience to play a crucial role in the Data-driven FRC Pre-Sales track. Your responsibilities will include engaging in pre-sales activities, conducting initial client communication, and understanding the business objectives of our clients. You will be presenting and demonstrating our capabilities to prospective clients, creating business proposals, responding to RFQs/RFPs, and developing proofs-of-concept to support the sales team in closing deals. Your domain role will involve conducting industry analysis in the life sciences sector, creating industry reports, providing updates on regulatory changes, and staying informed about compliance landscapes globally. You will collaborate with internal teams/partners, lead the development of consulting assets, and support pre-sales activities and capability demonstrations. In addition to your pre-sales responsibilities, you will assist in managing GRC projects, optimize supply chain processes, monitor project KPIs, and utilize data analytics to measure compliance program effectiveness. Your proficiency in Microsoft PowerPoint will be essential for creating professional presentations and effectively communicating findings to diverse audiences. To excel in this role, you should possess strong communication skills, project management abilities, knowledge of regulatory processes, and the willingness to engage in customer-facing roles. A background in technology consulting, familiarity with regulatory platforms, and a passion for addressing client pain points will be advantageous. Your qualifications should include a Bachelor's or Master's degree in a relevant field, along with 6-8 years of experience in a pre-sales role. Proficiency in MS Office applications and a valid Business Visa for potential US travel are also required. If you are ready to take on this challenging yet rewarding role, apply now to be part of our dynamic team at Capgemini Invent.,