Customer Success Executive

About Company

Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.

Location: Gurugram

Job Type: Full-time

Pay Range: Upto 4 LPA

Key Responsibilities:

• Lead contract negotiations and oversee a seamless onboarding experience for new clients.
• Foster and maintain long-term client relationships through exceptional service and communication.
• Develop and execute client retention strategies to drive sustained business growth.
• Collaborate with internal teams to ensure client requirements and expectations are consistently met.
• Collect and act on client feedback to enhance service delivery and satisfaction.
• Maintain organized records of all client interactions, agreements, and business development efforts.
• Prepare and present regular reports on client engagement, satisfaction, and growth metrics to management.

Requirements:

• Bachelor's degree from Tier 2 College Or experience in client servicing, or a related role.
• Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively.
• Ability to work collaboratively with cross-functional internal teams to meet client needs.
• Proficiency in MS Excel and Basic understanding of digital marketing concepts is a plus.
• Ability to understand client needs and confidently present tailored solutions.
• Strong organizational skills, attention to detail, and a collaborative mindset.
• Ability to join immediately and work from or relocate to the work location

(Delhi NCR candidates preferred)

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