Customer Success Executive

As a Customer Success Executive (CSE) at TechBrein located in Calicut, your role is crucial in ensuring that customers derive maximum business value from the solutions and services provided. You will be the primary non-technical point of contact for clients, overseeing smooth onboarding, nurturing relationships, tracking ROI, and coordinating various activities including sales support and lead generation. Key Responsibilities: - Lead customer onboarding process, facilitating a seamless transition from Sales/Pre-Sales and assisting clients in getting started with our services. - Understand customer objectives and align TechBrein's solutions to deliver measurable ROI and value realization. - Serve as the customers' advocate within TechBrein, proactively communicating updates, timelines, and next steps. - Conduct regular check-ins and business reviews to evaluate satisfaction levels and adoption rates. - Ensure timely renewals and focus on driving long-term client retention. Customer Retention & Satisfaction: - Monitor customer health and identify any potential risks, escalating them to relevant internal teams. - Gather and document customer feedback, highlighting areas for improvement. - Support customer NPS/CSAT surveys and contribute to continuous enhancement of services. Sales Support & Lead Generation: - Assist the sales team by following up on warm leads, inbound inquiries, and renewals. - Coordinate sales meetings, prepare proposals, and maintain accurate CRM records. - Re-engage past clients or cold leads through structured outreach campaigns. Coordination & Internal Communication: - Collaborate with technical, delivery, and support teams on client requests without directly handling technical issues. - Track the progress of service deliverables and keep clients informed. - Maintain detailed records of all client interactions and updates in CRM. While you will be responsible for various aspects of customer success, it's important to note that you will not be involved in technical troubleshooting, architecture, delivery, DevOps/Engineering workflows, or acting as the escalation point for support issues, as these are handled by respective teams. Qualifications: - Bachelors degree in Business, Communications, or a related field. - 0-2 years of experience in customer-facing roles such as customer success, account management, or sales support. - Strong communication and relationship-building skills. - Organized, proactive, and detail-oriented. - Familiarity with CRM platforms (e.g., Zoho), Google Workspace, and collaboration tools. This full-time, permanent position at TechBrein requires you to work in person at the designated location in Calicut. As a Customer Success Executive (CSE) at TechBrein located in Calicut, your role is crucial in ensuring that customers derive maximum business value from the solutions and services provided. You will be the primary non-technical point of contact for clients, overseeing smooth onboarding, nurturing relationships, tracking ROI, and coordinating various activities including sales support and lead generation. Key Responsibilities: - Lead customer onboarding process, facilitating a seamless transition from Sales/Pre-Sales and assisting clients in getting started with our services. - Understand customer objectives and align TechBrein's solutions to deliver measurable ROI and value realization. - Serve as the customers' advocate within TechBrein, proactively communicating updates, timelines, and next steps. - Conduct regular check-ins and business reviews to evaluate satisfaction levels and adoption rates. - Ensure timely renewals and focus on driving long-term client retention. Customer Retention & Satisfaction: - Monitor customer health and identify any potential risks, escalating them to relevant internal teams. - Gather and document customer feedback, highlighting areas for improvement. - Support customer NPS/CSAT surveys and contribute to continuous enhancement of services. Sales Support & Lead Generation: - Assist the sales team by following up on warm leads, inbound inquiries, and renewals. - Coordinate sales meetings, prepare proposals, and maintain accurate CRM records. - Re-engage past clients or cold leads through structured outreach campaigns. Coordination & Internal Communication: - Collaborate with technical, delivery, and support teams on client requests without directly handling technical issues. - Track the progress of service deliverables and keep clients informed. - Maintain detailed records of all client interactions and updates in CRM. While you will be responsible for various aspects of customer success, it's important to note that you will not be involved in technical troubleshooting, architecture, delivery, DevOps/Engineering workflows, or acting as the escalation point for support issues, as these are handled by respective teams. Qualifications: - Bachelors degree in Business, Communications, or a related field. - 0-2 years