Posted:8 hours ago|
Platform:
On-site
Full Time
Bummer is a D2C lifestyle brand built around comfort-first products. We’re looking for a Customer Success Executive who enjoys solving problems, talking to customers & building long-term trust.
- Handle customer queries via calls, email, chat, WhatsApp & social media
- Resolve order, delivery, product & payment related issues
- Manage complaints with empathy and timely follow-ups
- Maintain accurate records using CRM tools
- Coordinate with internal teams for smooth resolution
- Follow CX SOPs, quality standards & communication guidelines
- Ensure high customer satisfaction and a great brand experience
- 1–2 years of experience in Customer Support / CX (E-commerce preferred)
- Strong English & Hindi communication skills
- Comfortable with customer calls, feedback calls & written conversations
- Good multitasking and time-management abilities
*Drop your CV* to milan@bummer.in
Bummer
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