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Customer Success Executive

Customer Success Executive

Bummer

1 - 2 years

2 - 3 Lacs

india

Posted:8 hours ago| Platform: GlassDoor logo

Apply

Skills Required

chat resolve empathy data crm communication support

Work Mode

Remote

Job Type

Full Time

Job Description

About Bummer

Bummer is a fast-growing D2C lifestyle brand focused on comfort-first products and customer-led experiences. As we scale, we’re looking for a Customer Success Executive who enjoys solving problems, interacting with customers, and building long-term trust.

Key Responsibilities

Handle customer queries via calls, emails, chat, WhatsApp, and social media
Resolve order, delivery, product, and payment-related issues
Manage customer complaints with empathy and timely follow-ups
Maintain accurate data records of interactions using CRM tools
Coordinate with internal teams to ensure smooth resolution
Follow CX SOPs, communication guidelines, and quality standards
Ensure high customer satisfaction and a positive brand experience

Requirements

1–2 years of experience in Customer Support / CX (E-commerce preferred)
Strong verbal and written communication skills (English & Hindi)
Comfortable handling customer calls, doing feedback calls and written conversations
Basic knowledge of CRM systems
Customer-centric mindset with good problem-solving skills
Ability to multitask and manage time effectively

Interested candidates can drop their CV directly at: milan@bummer.in

Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

Commuter assistance
Provident Fund
Work from home

Application Question(s):

If selected, within how many days will you be able to join?

Experience:

minimum: 1 year (Preferred)

Work Location: In person

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