Customer Success Executive

About YMGrad

YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. At YMGrad, we’re revolutionizing the overseas admissions space by combining expert guidance with a student-first approach. Join us and help shape the future of global citizens.

**Only candidates with excellent English communication skills should apply.

**Experience Required: 1-5 years

Role Overview

We are seeking a Customer Support Specialist to join our dynamic and student-centric team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring a smooth and positive experience for students throughout their study abroad journey. The ideal candidate will possess excellent communication skills, empathy, and a proactive attitude to deliver outstanding service and guidance. This is a full-time, on-site role, with working hours from Monday to Saturday, 9:00 AM to 6:00 PM.

Key Responsibilities

• Guide students through the entire study abroad journey — from university selection to application submission.
• Offer personalized assistance on university shortlisting, loan guidance, visa documentation, and application timelines.
• Build and maintain strong, trust-based relationships with clients, ensuring a high level of satisfaction.
• Provide post-service follow-ups to gather feedback and reviews for continuous improvement.

Qualifications and Skills

• Strong English communication skills — both written and verbal.
• Empathy, patience, and a customer-oriented mindset.
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your level of proficiency in English on a scale of 1 to 10?
• Are you comfortable with the initial salary range of up to 4 Lakhs per annum? Increments are given annually.
• Are you comfortable coming to the office, Monday through Saturday?

Work Location: In person