Customer Success Executive

About the Role:

Are you driven by structure, accountability, and the satisfaction of seeing seamless operations translate into delighted clients? Do you enjoy coordinating across teams, ensuring timelines are met, and supporting business processes that keep everything running smoothly?

If yes — we’re looking for you to join our Customer Success team.

Responsibilities :

• Manage day-to-day B2B operational activities for assigned clients and projects.
• Act as the central point of coordination between internal teams and clients to ensure timely, accurate, and smooth delivery.
• Support business requirement gathering, task tracking, and follow-ups to maintain operational efficiency.
• Work closely with product, analytics, and delivery teams for feasibility checks, issue resolution, and service continuity.
• Track project milestones and operational KPIs to ensure adherence to timelines and defined scope.
• Maintain and update trackers, dashboards, and reports (using Excel or Google Sheets).
• Perform basic data analysis to identify bottlenecks, recurring issues, and areas for improvement.
• Prepare concise summaries and reports for internal and client review meetings.
• Support documentation, SOP creation, and process enhancement initiatives.
• Assist in recognizing and celebrating strong performance and milestones within the team.

Role Requirements :

• Experience: 1–2 years in customer success, operations, or client coordination roles (preferably in B2B, SaaS, or eCommerce domains).
• Strong operational understanding — planning, tracking, and execution.
• Proficiency in Excel or Google Sheets for managing trackers and reports. Hands on Python experience is good to have
• Excellent communication and coordination skills across cross-functional teams.
• High attention to detail, ownership, and follow-through.
• Growth mindset with a collaborative and coachable attitude.
• Proactive problem solver who thrives in a fast-paced environment.

Why Join us :

• Be part of a global customer success operations team that values structure, consistency, and growth.
• Gain exposure to diverse brands, clients, and operational workflows.
• Learn how data and disciplined operations come together to deliver impact.
• Work in a culture that recognizes effort, celebrates progress, and encourages continuous improvement.

Additional Notes :

At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

www.shopalyst.com