Customer Success Manager

About Shopalyst:

Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.

Job brief :

You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.

Responsibilities :

- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)

- Analyze data trends and client performance

- Build and Manage the operations team

- Provide input for product management and engineering teams

Qualifications :

- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.

- Experience in stakeholder and client management.

- Excellent communication, analytical and influencing skills.

- Ability to build and manage a team of associates

- Ability to work and succeed in a dynamic, quickly-changing environment.