Customer Success Manager

Job Title:

Customer Success Manager

Company

: NNIIT

Location:

Hyderabad

About NNIIT:

NNIIT is a fast-growing company dedicated to personalization as a solution for all competitive, board, and entrance examinations through AI & Neuro-advanced technology. We are looking for an empathetic and proactive Customer Success Manager (CSM) to ensure customer satisfaction, retention, and long-term success.

Key Responsibilities:

Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experienceEngage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutionsAssist students and parents in effectively using NNIITs products and servicesTrack customer progress, usage patterns, and address concerns proactivelyEnsure high customer retention rates by delivering exceptional support and guidanceGather customer feedback and collaborate with internal teams to enhance the product experienceIdentify opportunities for upselling and cross-selling additional servicesManage and resolve customer issues efficiently to maintain high satisfaction levelsMaintain accurate records of customer interactions and progressConduct training sessions, webinars, and engagement activities to drive product adoption

Requirements:

Bachelor’s degree in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related fieldStrong communication and interpersonal skillsAbility to build and maintain long-term relationships with customersProblem-solving mindset with a customer-first approachPrior experience in customer success, account management, or client servicing is a plus but not mandatory

Perks & Benefits :

Health Insurance coverage for employeesCompetitive performance-based incentivesCareer growth opportunities within the companyHands-on training and mentorshipA dynamic and fast-paced work environmentIf you're passionate about customer satisfaction and want to play a key role in NNIIT’s success, apply now and be part of our growing team in Hyderabad!Interested Candidates can share their CV atMail Id. : chandana@nniit.com Contact : 9542362996