Customer Success Manager

As a Post-Sale Customer Success Manager at KickCall.ai, your role is crucial in ensuring customer satisfaction and driving long-term success. Here is what you can expect in this position: Role Overview: - Lead new customer onboarding to ensure successful setup, training, and go-live for KickCall.ai users - Develop strategies to increase customer satisfaction, reduce churn, and identify opportunities for product adoption expansion - Act as the primary point of contact for post-sale relationships, building strong, long-term partnerships - Collaborate with the support team to resolve escalated issues and gather customer feedback for product improvement - Optimize post-sale workflows for efficiency, consistency, and better customer experiences Key Responsibilities: - Customer Onboarding - Customer Retention - Account Management - Upselling & Expansion - Customer Support Oversight - Customer Feedback Loop - Process Improvement - Reporting & Analytics Qualifications Required: - 3+ years of experience in Customer Success, Post-Sales Management, or Account Management in a SaaS or AI-based product company - Strong understanding of SaaS customer lifecycle management - Excellent communication and relationship management skills - Hands-on experience with CRM tools - Strong organizational skills and ability to manage multiple accounts simultaneously - Tech-savvy and comfortable explaining product features and use cases Preferred Qualifications: - Prior experience in AI, Automation, or Communication SaaS products - Experience setting up customer success frameworks from scratch in a startup environment - Data-driven approach to improving customer engagement and retention At KickCall.ai, you will enjoy competitive compensation with performance-based incentives, work with cutting-edge AI technology, have flexible working hours to collaborate with international teams, make a direct impact on product and customer strategy, and be a part of a culture of innovation, collaboration, and continuous growth. If selected, you will go through a three-stage interview process consisting of an Aptitude Test, Technical Interview, and HR Interview. Our company values shared values, mindfulness, trust, and learning through innovations to ensure a healthy and engaging work environment for all employees.,