Read Job Description Location: Mohali, Punjab Job Type : Full-time About the Role We are looking for a motivated and detail-oriented PMO Analyst (Fresher) to join our Project Management Office. This is an excellent opportunity for recent graduates who are passionate about technology, project coordination, and want to kick-start their career in project and program management within a fast-paced IT environment. Key Responsibilities: Support the Project Management team in planning, scheduling, and reporting project activities. Maintain and update project documentation, dashboards, and status reports. Assist in tracking project deliverables, timelines, and resource allocation. Coordinate with cross-functional teams to gather inputs and ensure smooth execution of project tasks. Monitor risks, issues, and dependencies, and escalate when needed. Help ensure adherence to project governance standards and PMO best practices. Contribute to continuous improvement of project management processes and templates. Required Skills Qualifications: Bachelor s degree in Engineering (IT/CS), MCA/M.Sc (IT) Basic understanding of project management concepts (Agile, Waterfall, SDLC, etc.). Knowledge/Experience in Prompting Skills Strong organisational and analytical skills Excellent communication and interpersonal skills Proficiency in MS Office (especially Excel, PowerPoint, Word); knowledge of tools like JIRA, Confluence, or MS Project is a plus Eagerness to learn and grow in a dynamic team environment Good to Have: Internship or academic project experience in IT or project-related roles Certification in project management fundamentals (e.g., CAPM, Agile Foundations) is a bonus
Business Development Executive SaaS Product Sales (US Market): 1-2 years Read Job Description Experience: 1 1.5 Years (B2B SaaS Sales) Location: Mohali, Punjab Employment Type : Full-time Industry: SaaS / Software Product Sales What You ll Do 1. Drive New Business Acquisition Identify, prospect, and engage potential B2B clients in the US and European markets. Build a strong sales pipeline through cold calling, targeted emailing, LinkedIn outreach, and networking. 2. Lead the End-to-End Sales Process Conduct discovery calls to understand client needs and challenges. Deliver tailored SaaS product demos and articulate clear value propositions. Negotiate terms, overcome objections, and close deals to meet/exceed monthly and quarterly targets. 3. Become a Market Expert Stay informed on SaaS industry trends, competitor offerings, and evolving customer pain points. Collaborate with the marketing team to refine outreach strategies and improve campaign performance. 4. Build and Maintain Client Relationships Foster long-term client relationships to ensure satisfaction, drive upsells, Keep CRM systems (e.g., HubSpot, Salesforce) up to date with accurate sales activity and pipeline status. What You Bring Experience: B2B SaaS/software product sales, preferably in US Market Communication : Exceptional verbal and written English; confident, persuasive, and professional with a neutral or near-native accent. Sales Acumen: Proven ability to meet/exceed sales targets. A natural hunter with a growth mindset. Tech-Savvy: Familiarity with CRM tools (e.g., HubSpot, Salesforce), LinkedIn Sales Navigator, and video conferencing tools. Work Ethic: Highly self-motivated, goal-oriented, and resilient under pressure. Flexibility: Comfortable working in shifts that align with US business hours. Why Join Us Work with a forward-thinking team on an innovative SaaS product. Be part of an ambitious global expansion journey. Opportunity for rapid career growth based on performance. Competitive compensation, performance bonuses, and professional development support.
We are an AI Voice Agent startup building the next generation of intelligent, human-like voice assistants for businesses. Our platform integrates with telephony systems, CCaaS/CPaaS providers, and modern AI technologies to deliver seamless customer experiences. We are looking for a Telephony/VoIP Engineer who can accelerate our expertise in telephony infrastructure and voice technologies. Key Responsibilities Design, develop, and optimize telephony solutions integrating with Asterisk, FreeSWITCH, and other CPaaS platforms (Twilio, Vonage, Plivo, etc.). Architect scalable and reliable CCaaS/CPaaS workflows for inbound and outbound voice communication. Collaborate with AI/ML engineers to integrate AI-driven voice agents with traditional and modern telephony stacks. Troubleshoot and optimize call quality, latency, SIP/RTP handling, NAT traversal, and codec performance. Build automation scripts, monitoring tools, and APIs in Python to manage and extend telephony systems. Ensure compliance with VoIP standards and protocols (SIP, RTP, WebRTC, SRTP, DTMF, IVR). Collaborate with product and infrastructure teams to deliver carrier-grade voice reliability . Research and implement new technologies in voice processing, call analysis, and AI-driven telephony workflows . Required Skills & Experience 5+ years of experience in the Telephony/VoIP domain . Deep knowledge of Asterisk, FreeSWITCH , and/or other open-source PBX systems. Strong understanding of SIP, RTP, WebRTC, VoIP codecs (G.711, G.729, Opus, etc.) , and telephony protocols. Experience with CCaaS/CPaaS solutions (Twilio, Vonage, SignalWire, Plivo, etc.). Hands-on experience with Python for automation, API integration, and backend development. Knowledge of call routing, IVR design, conferencing, and voicemail systems . Familiarity with cloud environments (AWS, GCP, Azure) for deploying telephony systems at scale. Solid troubleshooting skills in networking (SIP traces, Wireshark, NAT issues) and carrier interconnects . Preferred/Good to Have Experience with AI Voice, Speech-to-Text (STT), and Text-to-Speech (TTS) integration . Exposure to Kafka, RabbitMQ, ActiveMQ, or other messaging systems for real-time call event handling. Prior work in contact center solutions (CCaaS)
Customer Success Manager(Post Sales): 3-6 Years Experience Read Job Description Job Title: Post-Sale Customer Success Manager Location: Mohali, India Shift Timing: EST (Eastern Standard Time) Product: Kickcall.ai Employment Type: Full-Time About KickCall.ai Kickcall.ai is an AI-powered receptionist and communication automation platform designed for small and mid-sized businesses. Our intelligent voice assistant ensures businesses never miss a call, improves customer engagement, and streamlines operations. We re on a mission to redefine customer communication with advanced AI and natural language technology. Role Overview We re looking for a Post-Sale Customer Success Manager to lead all customer success and post-sale engagement initiatives. The ideal candidate will ensure our customers achieve maximum value from KickCall.ai after purchase driving onboarding, adoption, retention, and growth. You ll work closely with our Product, Sales, and Support teams to ensure every customer experiences a seamless journey from onboarding to long-term success. Key Responsibilities Customer Onboarding: Lead new customer onboarding, ensuring successful setup, training, and go-live for KickCall.ai users. Customer Retention: Develop strategies to increase customer satisfaction and reduce churn. Account Management: Act as the primary point of contact for post-sale relationships, building strong, long-term partnerships. Upselling & Expansion: Identify opportunities for product adoption expansion and coordinate with the sales team for upgrades or add-ons. Customer Support Oversight: Collaborate with the support team to resolve escalated issues and ensure SLA compliance. Customer Feedback Loop: Gather customer feedback and insights to guide product improvement and roadmap discussions. Process Improvement: Optimize post-sale workflows for efficiency, consistency, and better customer experiences. Reporting & Analytics: Track success metrics like churn, NPS, adoption rate, and customer lifetime value (CLV). Required Skills & Experience 3+ years of experience in Customer Success, Post-Sales Management, or Account Management , preferably in a SaaS or AI-based product company. Strong understanding of SaaS customer lifecycle management . Excellent communication and relationship management skills. Problem-solving mindset with the ability to anticipate customer needs. Hands-on experience with CRM tools (e.g., HubSpot, GoHighLevel, or similar). Strong organizational skills and ability to manage multiple accounts simultaneously. Tech-savvy and comfortable explaining product features and use cases. Preferred Qualifications Prior experience in AI, Automation, or Communication SaaS products. Experience setting up customer success frameworks from scratch in a startup or early-stage environment. Data-driven approach to improving customer engagement and retention. What We Offer Competitive compensation with performance-based incentives. Opportunity to work with cutting-edge AI technology. Flexible working hours (EST shift) to collaborate with international teams. Direct impact on product and customer strategy. A culture of innovation, collaboration, and continuous growth.
KickCall.ai is an AI-powered voice automation platform that helps small and mid-sized businesses handle customer calls effortlessly. Our AI receptionist answers and manages calls 24/7 ensuring businesses never miss a lead or client inquiry. We re a fast-growing startup shaping the future of AI-driven customer communication , and we re looking for a creative, motivated, and AI-savvy marketing mind to join our Mohali team. Position Overview We re looking for a Marketing Manager who combines creativity, leadership, and digital marketing skills . The ideal candidate has 1 3 years of experience , a strong understanding of AI tools, and a passion for storytelling, branding, and growth marketing. You ll work closely with the founding team, lead our SMO and SEO initiatives , and play a key role in building KickCall s global brand presence. Key Responsibilities Lead and manage the SMO (Social Media Optimization) and SEO (Search Engine Optimization) teams Plan, create, and execute creative digital marketing campaigns (Google Ads, Meta, LinkedIn, YouTube, etc.) Use AI tools (ChatGPT, Canva, Notion, Jasper, etc.) to enhance productivity and creativity Develop high-quality content for social media, blogs, and marketing assets Drive brand awareness and engagement across multiple digital platforms Conduct research on competitors and industry trends to identify growth opportunities Collaborate with designers, developers, and content teams for landing pages and campaigns Explore opportunities for podcasts, brand interviews, or video content (a big plus) Track campaign performance and prepare performance reports Qualifications Bachelor s degree in Marketing, Business, Communications, or a related field 1 3 years of experience in digital marketing, SEO, or SMO (internship experience acceptable) Strong creative mindset with leadership potential Excellent written and verbal communication skills Hands-on experience with AI-powered marketing tools Podcasting or video content creation experience is a plus Strong sense of ownership, curiosity, and initiative What We Offer Opportunity to work directly with the CEO and core leadership team Exposure to AI, SaaS, and international marketing A platform to implement your creative ideas and lead early-stage growth
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