Customer Success Executive

Job Title

Location

Job Type

Experience

Salary Bracket: 3-4 LPA

About Orange Sugar

Orange Sugar is a premium kidswear brand built on the belief that kids deserve everyday clothes that are as comfortable, safe, and high-quality as they are stylish. We’re growing fast across online marketplaces and our own channels — and we’re looking for someone who’s passionate about delivering exceptional customer experiences.

Role Overview

Customer Success Executive

This is not just a service role — it’s a chance to build trust, represent our brand values, and make sure every customer feels heard, respected, and delighted.

Key Responsibilities

• Speak with customers to

  confirm addresses and order details

  before dispatch.

• Handle

  queries related to returns, exchanges, and delivery issues

  promptly and professionally.

• Maintain

  accurate records

  of customer interactions and resolutions.

• Collaborate with the

  operations and logistics teams

  to ensure smooth order fulfillment.

• Identify customer pain points and

  advocate for what’s right for the customer

  internally.

• Ensure every interaction reflects the

  Orange Sugar promise of quality, empathy, and trust

  .

Requirements

• Prior

  Experience

  in a customer success, support, or operations role (preferably in e-commerce or apparel) is a plus

• Fluency in English, Hindi, and at least one South Indian language

  (Tamil, Telugu, or Kannada).

• Excellent communication skills

  – both verbal and written.

• Soft-spoken, empathetic, and solution-oriented

  approach to customers.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Proficiency with basic computer tools (Excel, CRM systems, etc.).