You will be part of a trusted messaging leader for businesses globally, with a focus on delivering advanced messaging solutions. As a Salesforce Technical Lead, you will leverage your 10+ years of Salesforce development experience, including 8+ years with Salesforce Sales and Service Cloud. Your responsibilities will include designing, developing, and delivering custom Salesforce solutions while ensuring adherence to best practices. Collaborating with cross-functional teams, leading technical discussions, and staying updated with platform innovations are key aspects of this role. Your expertise in Salesforce configuration, development, and deployment tools will be essential. Proficiency in Apex, Visualforce, Lightning, Triggers, Web Services, and Custom Objects is required. You will lead the design, development, and deployment of custom Salesforce solutions, manage integrations with external systems, and contribute to Agile processes. Mentoring junior developers and maintaining high code quality will also be part of your responsibilities. Joining us offers the opportunity to be at the forefront of marketing automation and CRM innovation. You will collaborate with dynamic teams to deliver impactful marketing solutions and directly contribute to revenue operations and business growth. As an ISO 27001:2013 compliant organization, we prioritize the information security of our clients.,
As an HR Executive - Operations at SMS Magic, your primary responsibility will be to oversee various HR functions with a focus on operational efficiency and compliance. Your role will involve managing key areas such as onboarding, exit processes, HR documentation, vendor management, agreement drafting, Excel proficiency, travel coordination, and administrative tasks. In terms of onboarding, you will be tasked with ensuring a seamless integration process for new hires by handling documentation, orientation, and induction procedures. Collaborating with different departments will be essential to guarantee a smooth transition for incoming employees. Similarly, managing the exit process for departing employees will fall under your purview. This includes conducting exit interviews, handling necessary documentation, and overseeing clearance procedures while ensuring adherence to company policies and legal requirements. Maintaining accurate and confidential employee records, contracts, and other HR documentation will be crucial. Additionally, you will be responsible for managing relationships with HR vendors and service providers, coordinating various HR services, and ensuring timely delivery. Drafting and reviewing HR-related agreements and contracts to ensure compliance with legal and company standards will be part of your routine tasks. Proficiency in Excel, particularly in generating HR reports, data analysis, pivot tables, and dashboards, will be essential for tracking HR metrics and performance effectively. Your responsibilities will also extend to handling travel arrangements for employees and management, including international and domestic bookings, visa processing, and related formalities. Moreover, overseeing administrative tasks, facility management operations, and supervising admin services and housekeeping activities will be integral to ensuring smooth day-to-day operations. To qualify for this role, you should hold a Bachelor's degree in Human Resources, Business Administration, or a related field, along with 3-5 years of experience in HR operations or a similar role. Proficiency in HR processes, Excel, HR software, and tools is essential. Strong organizational and communication skills, the ability to handle confidential information, and immediate availability to join are also required. Joining SMS Magic offers you a competitive salary and benefits package, the opportunity to collaborate with a dynamic and innovative team, professional growth prospects, and a collaborative and inclusive work environment. Be part of a team that values excellence, innovation, and growth by joining us at SMS Magic. Learn more about us at www.sms-magic.com.,
As a Sales Enablement Manager at our company located in Pune, you will play a crucial role in supporting our sales and partner teams by creating impactful sales materials and enablement assets. Your primary responsibility will be to develop engaging presentations, pitch decks, battle cards, demo flows, and objection-handling frameworks that empower our teams to close deals faster and smarter. You will collaborate closely with Product Marketing to transform product capabilities into persuasive customer value narratives. Your key responsibilities will include tailoring sales and partner presentations to different industries and customer journeys, creating a suite of sales enablement assets, supporting GTM campaigns and new sales play rollouts, maintaining a centralized sales asset library, gathering feedback to optimize assets continuously, and designing enablement playbooks and sales process documentation for scalable selling. Additionally, you will contribute to sales training initiatives by providing content and tools that enhance knowledge transfer and skill development. Your success in this role will be measured by improvements in sales conversion rates, the adoption of decks and playbooks by sales teams, and reductions in the sales cycle length for opportunities supported by enablement initiatives. To qualify for this position, you must have proven expertise in crafting compelling sales and partner decks, creating industry-specific sales stories, building playbooks, enablement templates, and demo flows. You should also demonstrate the ability to collaborate effectively with cross-functional teams, including Sales, Product, and Marketing. Proficiency in tools like Gamma, Canva, ChatGPT, or similar content creation and enablement platforms is essential. Desired qualifications include a deep understanding of B2B SaaS buying journeys, exposure to Consulting, CPaaS, messaging solutions, or CRM platforms, and hands-on experience in sales training, content management systems, and enablement analytics. Join us in revolutionizing sales enablement and empowering our teams to drive business growth and success.,
As a Customer Success Manager - Team Lead at SMS Magic, you will play a crucial role in being the customer champion and enhancing the overall experience for SMS Magic customers. The Customer Success team is dedicated to managing customer happiness, ensuring adherence to SLAs, maintaining a high level of customer focus, and driving various customer experience initiatives within the organization. Your responsibilities will include maintaining relationships with customers through regular interactions to drive a better customer experience, taking ownership of account and revenue management from an assigned client portfolio, analyzing existing accounts to identify opportunities for improvement, and developing strategies for client growth. Additionally, you will be responsible for resolving client issues proactively, providing innovative ideas to enhance brand recall and sales, collaborating with cross-functional teams, and organizing training sessions for clients. To excel in this role, you should possess a flexible skill set with a strategic mindset, a minimum of 9+ years of experience in SaaS sales or CRM platforms, leadership experience, excellent communication skills, strong analytical capabilities, and a customer-focused mindset. You should also have a solution-focused approach to problem-solving and a hands-on attitude towards ensuring customer satisfaction. Working at SMS Magic offers you the freedom and flexibility to handle your role, exposure to a dynamic global business environment, access to innovative technology and tools, opportunities to showcase your analytical capabilities, and a competitive compensation package based on your performance. The company values work-life balance, ensuring that employees are active, healthy, and happy both at work and outside. SMS Magic, a trusted messaging leader for businesses worldwide, works with global customers across various industries, delivering advanced messaging platforms that focus on personal touch to differentiate businesses from their competition. If you meet the criteria mentioned above and are keen to contribute to a high-performance team environment, we encourage you to apply for this exciting opportunity at SMS Magic. The company is committed to inclusiveness, fairness, and accessibility, providing a work culture that supports personal and professional growth. Learn more about SMS Magic at: [https://beconversive.com/](https://beconversive.com/) and [https://www.sms-magic.com](https://www.sms-magic.com).,
As the Chief Operating Officer (COO) at Screen Magic, you will be a pivotal member of the executive leadership team, responsible for optimizing operational and strategic functions to drive the company's growth, profitability, and operational efficiency. Your primary responsibilities will include providing strategic leadership to achieve short-term and long-term operational goals while ensuring exceptional services for customers. You will be tasked with continuously improving operational processes, enhancing efficiency, scalability, and customer experience. Risk management is another crucial aspect of the role where you will develop and implement strategies to ensure compliance with regulatory requirements, monitor and mitigate operational, financial, and compliance risks, and uphold industry standards. In terms of financial management, you will be responsible for managing the Operating Budget effectively, monitoring financial performance, identifying areas for cost reduction and revenue enhancement, and ensuring high-quality execution of accounting and finance functions. Staying abreast of industry trends and collaborating with technology teams to drive innovation in lending processes will also be part of your responsibilities. Additionally, championing a customer-centric approach, developing reporting mechanisms for operational performance insights, and fostering a high-performing team culture are key aspects of the role. To qualify for this position, you should have demonstrated experience in managing teams at scale, be result-oriented, hold a Master's or equivalent degree, preferably an MBA from a reputed institution, and possess excellent analytical and problem-solving skills. Willingness to travel extensively until regional teams are established and the ability to withstand pressure during the startup journey are crucial attributes for this role. The position is based in Pune with flexible work hours supporting some US Time Zones from Monday to Friday. Reporting to this role will be teams responsible for Customer Support & Experience, People & Culture, Revenue Accounting, and Legal & Contracts.,
As the Product Onboarding and Implementation Lead at Conversive in Pune, you will play a crucial role in ensuring smooth transitions and high satisfaction for Enterprise customers. Your responsibilities will include developing solutions, providing product expertise, delivering tailored solutions, managing the sales bid process, and working closely with sales and product teams. Your role will require a combination of technical acumen, strategic thinking, and leadership skills. You will be responsible for organizing, planning, creating, and delivering compelling proof of concept demonstrations, ensuring that the solutions align with client requirements and best practices. Additionally, you will collaborate with Product Managers to gather feedback from clients about product requirements, stay updated on market trends and competitor landscapes, and manage a team to provide the necessary technical knowledge and career grooming support. To excel in this role, you must possess excellent soft skills such as communication, coordination, and negotiation. You should have the ability to ask the right questions, possess analytical skills, demonstrate attention to detail, and showcase strong customer-facing and problem-solving abilities. Working as a team, providing technical consultation, and having experience in CRM systems like Salesforce or Zoho are essential qualifications for this position. Additionally, having people management skills and a business approach will be advantageous. Your success in this position will be driven by your flexible skill set, which should include strategic thinking, tactical execution, and effective collaboration across various teams and situations. You will be required to leverage your technical expertise to help customers determine if the product is suitable for their needs, deliver product messaging effectively, and prototype integrations in customer environments. Furthermore, you will play a key role in designing solutions that align with product and business requirements, maintaining accurate documentation, and responding to technical inquiries. If you are a visionary leader with a blend of business acumen and tech-savvy prowess, ready to contribute to the legacy of Conversive, this role offers an exciting opportunity for growth and exploration. Join us at Conversive and be a part of scripting a saga of unparalleled triumph. To learn more about Conversive, visit: [Conversive Website](https://beconversive.com/) and [SMS Magic Website](https://www.sms-magic.com).,
As the Head of Product Engineering at Conversive, you will play a crucial role in leading a cross-functional team to drive product success and enable category creation. Your responsibilities will include developing effective positioning strategies, overseeing product launches, and managing budgets efficiently. You will also focus on implementing a robust hybrid and Agile working model while nurturing the next level of leadership within the organization. **Key Responsibilities:** - Build an Organization: Establish and manage a team comprising managers, engineers, architects, QAs, product owners, and scrum masters. - Deliver High-Quality Products: Ensure timely delivery of products with high quality standards. - Budget Management: Effectively manage budgets to achieve desired outcomes within organizational allocations. - Hybrid + Agile Working Model: Implement and optimize a robust hybrid and Agile working model for operational excellence and cost savings. - Build Next Level of Leadership: Develop and nurture the next level of leadership within the organization. **Qualifications Required:** - Strategic Thinker & Planner: Ability to think and plan strategically, delegate effectively, and preempt situations. - Business Thinker: Understanding of business operations at an organizational level to drive business success. - Presentation Skills: Strong presentation skills to communicate effectively with both technical and non-technical stakeholders. - Problem Solving: Exceptional problem-solving abilities and innovative solutions. - Resourcefulness: Proactive in leveraging networks and internal resources to achieve objectives. - Writing Skills: Strong writing skills, particularly in creating compelling content related to technology and product narratives.,
In this role as a Customer Success Manager - Team Lead at SMS Magic, you will be responsible for being the customer champion and enhancing the experience for SMS Magic customers. You will manage customer happiness, ensure SLAs are met daily, maintain a high level of customer focus, and drive various customer experience initiatives. - Maintain relationships with customers through regular interactions to enhance customer experience. - Own account management and revenue management for a portfolio of assigned clients, meeting/exceeding financial and unit sales goals. - Analyze existing accounts to improve customer experience, develop account growth strategies, and drive revenue growth through cross-selling and up-selling. - Take ownership of tasks, track and resolve client issues proactively, and manage expectations internally and externally. - Provide inputs to product/marketing teams for innovative ideas, handle commercial activities for clients in coordination with operations and finance teams. - Collaborate with cross-functional teams to ensure an exceptional customer experience and organize training sessions for clients. - Manage time efficiently to focus on activities ensuring customer satisfaction, account renewal, and account growth while reducing churn. - Act as a customer advocate by capturing feedback and reporting requests to Product Management and Engineering. - Work with customers to ensure effective product solution usage, prepare best practice documents, and monitor campaign progress. - Collaborate with partners to build pipelines and close deals. **Qualifications Required:** - Minimum 10+ years of hands-on experience in SaaS sales, Salesforce, or other CRM platforms. - Prior team leadership experience with the ability to effectively manage and mentor team members. - Excellent communication skills and strong analytical skills. - Customer-focused mindset, analytical problem-solving approach, interpersonal skills, and proficiency in English. - Solution-focused mindset with the ability to identify problems and drive appropriate solutions. SMS Magic offers a work culture that supports personal and professional growth, emphasizing high-performance teaming and individual potential. You will have the freedom and flexibility to handle your role, exposure to a dynamic global business environment, access to innovative technology, opportunities to showcase analytical capabilities, and a competitive compensation package based on performance. Founded over 10 years ago, SMS Magic is a trusted messaging leader for businesses worldwide, working with global customers across various industries. The company is committed to inclusiveness, fairness, and accessibility.,
As a Product Onboarding and Implementation Lead at Conversive, you will play a crucial role in driving onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. Your responsibilities will include developing solutions, organizing and planning compelling proof of concept demonstrations, managing the sales bid process, liaising with Product Managers, and staying updated on market trends and competitor landscapes. You will also be responsible for being a people manager to ensure the Onboarding and Implementation team members receive the necessary support for technical knowledge and career growth. Key Responsibilities: - Developing solutions and delivering proof of concept demonstrations - Ensuring solutions align with client requirements - Managing the sales bid process - Working closely with Sales for successful closure - Providing feedback to Product Managers - Staying updated on market trends - People management for team support Qualifications Required: - Excellent soft skills including communication, coordination, and negotiation - Ability to ask the right questions - Knowledge of organizational offerings and analytical skills - Time-bound with attention to detail - Customer-facing and problem-solving skills - Team player with presentation and solution delivery skills - Experience in CRM (Salesforce/Zoho) - People management skills Desired Qualifications: - Business approach - Working with partners and other channels - Customer relationship building To succeed in this role, you will need a flexible skill set, the ability to think strategically and execute tactically, and collaborate effectively across various teams and situations. Your success will be driven by utilizing your technical expertise to help customers determine the suitability of SMS-Magic, preparing and delivering product messaging, working hands-on with SMS-Magic products, and providing input on configuration and customization. Salesforce Admin certification is a plus. Conversive, a leading conversational AI solution provider for professionals and institutes, emphasizes information security and data privacy with minimal effort for businesses. Join us in scripting a saga of unparalleled triumph by applying your visionary leadership and tech-savvy prowess to contribute to our dynamic company. Learn more about us at: [Conversive](https://beconversive.com/) [SMS-Magic](https://www.sms-magic.com),