Manager - Onboarding & Verification | Job Hai

About

InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About

Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida.

2 Team Leaders and 14 associates in Onboarding

Key Responsibilities:

• Lead, mentor, and guide 3 Team Leaders and ~23 team members across Onboarding & Verification.
• Define individual/team KPIs and ensure consistent achievement of targets.
• Conduct performance reviews, identify training needs, and drive upskilling initiatives.
• Oversee onboarding of recruiters/clients ensuring adherence to defined TAT and quality benchmarks.
• Manage the verification process with high accuracy, minimizing fraud and compliance risks.
• Track and analyze key metrics: onboarding efficiency, verification accuracy, rejection %, TAT adherence, escalations.
• Conduct daily huddles with TLs and weekly/monthly reviews with the leadership team.
• Prepare and share MIS reports, dashboards, and insights with senior stakeholders.
• Collaborate with Sales, CX, CAT, and Product teams to enable smooth recruiter/partner journey.
• Ensure strict adherence to SOPs, policies, and regulatory guidelines across both teams.
• Conduct periodic audits to detect gaps or fraudulent activities and take corrective actions.
• Identify and drive process improvement and automation opportunities.
• Champion recruiter experience by reducing TAT and improving accuracy & transparency.

Qualifications & Skills

• Graduate/Postgraduate with 4-6 years of experience in Operations/Onboarding/Verification (preferably in internet, job portal, or tech-driven businesses).
• Strong understanding of onboarding, verification, and compliance processes.
• Excellent people management, coaching, and conflict resolution skills.
• Data-driven mindset with strong analytical and reporting skills.