Team Leader - Operations

Teleperformance (TP)

2 - 6 years

2 - 6 Lacs

thane

Posted:-1 days ago| Platform:

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Skills Required

operations bpo compliance leadership skills leadership

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.

Roles and Responsibility

Manage and supervise a team of professionals to achieve operational excellence.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to meet business objectives.
Analyze performance metrics and provide feedback to team members.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements

Proven experience in BPO/Call Centre operations, preferably as a Team Leader.
Strong knowledge of international operations and processes.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience in managing and motivating a team to achieve high performance levels.

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