178 Customer Onboarding Jobs - Page 5

As an international manufacturing leader in intralogistics, BEUMER Group is dedicated to providing innovative solutions in conveying, loading, palletising, packaging, sortation, and distribution technology. We pride ourselves on being a family-owned company that values tradition and innovation in equal measure. Our core values of Integrity, Inspiration, Quality, and Teamwork are reflected in everything we do. We are currently seeking a dedicated individual to join our team in the role of Customer Onboarding and Support. In this position, you will be responsible for guiding new customers through the onboarding process, ensuring a smooth transition to Elaras offerings tailored to their unique needs. Your main focus will be on maximizing engagement and adoption while providing exceptional technical and customer support via email, phone, and live chat. In addition to customer onboarding, you will also be involved in Dashboard Management and Optimization. Your responsibilities will include designing, developing, and maintaining business dashboards that offer real-time insights into key performance metrics. Collaboration with internal teams to enhance data visualization, usability, and data integrity will be crucial in this role. Another key aspect of this position is Customer-Centric Collaboration and Feedback Analysis. You will work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements. By analyzing customer feedback, you will identify challenges and drive product enhancements that benefit the customer journey. Furthermore, you will be responsible for Documentation and Training. Developing comprehensive resources such as FAQs, guides, and support documentation will empower customers and improve the efficiency of our support teams. Providing training to end-users and staff on business dashboards, digital tools, and IT processes will ensure optimal system usage and understanding. As a qualified candidate, you should possess a Bachelor's or Master's degree in Computer Science or Information Technology. You should also have a minimum of 3 years of professional experience in customer support, IT, or digitalization, ideally within a SaaS or startup environment. Professional certifications in IT security or data management will be considered a plus. At BEUMER Group, we offer a wide range of exciting assignments that will allow you to continue your professional and personal development. You will have the opportunity to work on interesting and challenging projects with Global MNCs, leveraging innovative technologies and gaining exposure to niche skills and learning opportunities. Join our talented, passionate, and collaborative team of experts within the industry and enjoy the flexibility and autonomy that we provide. If you believe you are a good fit for this role and are eager to contribute to our team, we would be delighted to hear from you.,

The role of QR Risk Lead at our organization involves evangelizing and demonstrating the value and impact of risk analytics for informed business decision making. You will be responsible for developing and deploying analytical solutions, providing data-driven insights to business stakeholders, and addressing various business challenges effectively. An ideal candidate for this role should have 13 to 18 years of experience in the risk field with strong expertise in risk management, specifically in fraud prevention, detection, and mitigation. Additionally, you will be overseeing the lifecycle management of customer onboarding, monitoring, portfolio management, and compliance. We are looking for a creative and dedicated individual who can thrive in our collaborative culture and work effectively with diverse teams and functions on a daily basis. The ability to coordinate with other departments to ensure project compatibility, develop comprehensive project plans, and program manage initiatives for technology improvements is crucial for this role. As the QR Risk Lead, you will be expected to track program/project performance, analyze the successful completion of short and long-term goals, and encourage the use of common services to enhance development speed and execution efficiency. Strong leadership, smart thinking, clear communication, and exceptional stakeholder management skills are essential. Experience in policy formulations, portfolio management, risk analytics, data-backed decision-making, loss models, regulatory environment, and team management is highly desirable. The successful candidate will be entrusted with the end-to-end management of the consumer risk function, owning the P&L, and fostering an appropriate risk culture within the team. If you are the right fit for this role, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. This presents an exciting opportunity to be a part of India's largest digital lending story. Join us and contribute to this evolving narrative!,

The main objective of the job is to drive sales for Rural Individual Loans and meet business targets effectively. Your key responsibilities will include onboarding high-quality customers to uphold the portfolio's integrity, sourcing and disbursing loans to potential rural individual loan customers following internal processes and policies, conducting business and house verifications along with financial analysis to determine loan amounts, fostering business growth in designated territories for enhanced market penetration, and ensuring disbursement targets and productivity goals are met. Additionally, you will be accountable for maintaining optimal collection efficiency, minimizing delinquency, nurturing strong client relationships both internally and externally to establish a robust brand presence among existing and potential customers. Your focus should be on achieving the highest levels of First Time Right (FTR) while actively participating in learning and development initiatives to enhance your skills. It is imperative to adhere strictly to the company's product, process, and policy guidelines. The ideal candidate for this role should hold a graduate degree in any discipline.,

MyNextHire is Hiring Customer Success Manager [https://www.mynexthire.com/] Job role: Customer Success Manager Job location: Pune Exp:1-3 years Looking for a role that builds your account management and client consulting skills while driving your own growth? Then this is for you! Our Customer Success team focuses on establishing and expanding relations with some of the India's largest tech companies. The Customer Success Manager is responsible for handling key client accounts and working alongside Engineering teams, business analysts in sprint planning - CSM will act as Subject Matter Expert for our Enterprise Clients - and will effectively train our clients on product features and product capabilities, ensuring client success at all times. Roles & Responsibilities:- Develop and maintain strong client relations that promote retention, renewals and loyalty. Responsible for Net Promoter Score for your set of clients. Responsible for client advocacy. Act as the product expert for our enterprise clients. Product Feedback and Enhancements: Gathering customer feedback, analyzing important trends, and providing valuable insights to the product team and the business analysts to drive continuous improvement and enhance the product's features and functionality. Act as the ears and eyes of our product team. Work with engineering teams and business analysts to identify and prioritize client requests to deliver value and growth. Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve success at all times. Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends. Handle and own critical client escalations. Experience and Skills :- Top-class communication skills. Demonstrated understanding of customer use cases, and recommending solutions in the past. Empathy and passion for customer success - understand the human element that comes with customer success. Attention to detail. Should be a quick learner. Ability to handle clients in any situation. Willingness to know the product inside out. Ability to develop deep product knowledge and its technical aspects like API Integrations. Honest, dedicated, efficient, proactive and should have a can-do attitude. Experience working with SaaS companies (preferred) 0-3 years of experience of account management - handling enterprise clients. A creative problem-solver, capable of solving client queries when needed without relying on others. TAG, MyNextHire

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, and technical aptitude are essential. Your customer-centric mindset, team player attitude, and organizational skills will be key in delivering exceptional service and maximizing customer ROI. A bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are an enthusiastic problem-solver with a passion for building relationships and delivering exceptional service, we invite you to join our team and make a meaningful impact on our customers" success.,

SOC Analyst L3 (Sentinel is must) Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads. Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive , threat-informed , risk-based , intelligence-driven approach to detecting and responding to threats. Our mission is to help our customers: Proactively detect and respond to cyber-attacks 24x7x365. Defend against new and emerging risks that impact their business. Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments. Reduce their exposure to risks that impact their identity and brand. Develop operational resilience. Maintain compliance with legal, regulatory and compliance obligations. What were looking for To support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for an Indian based Security Operations Analyst (L3) to support Rackspaces strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Sec Ops Analyst, who has a proven record of accomplishment in the cloud security monitoring and incident detection domain. As a Security Operations Analyst(L3), you will be responsible for detecting, analysing, and responding to threats posed across customer on-premises, private cloud, public cloud, and multi-cloud environments. The primary focus will be on triaging alerts and events (incident detection), which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customers key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key Accountabilities Should have experience of 10 years in SOC and 5 years in Azure Sentinel. Ensure the Customers operational and production environment remains secure at all the times and any threats are raised and addressed in a timely manner. Critical incident handling & closure. Escalation management and handling escalations from L2 Analysts. Proactive discovery of threats based on MITRE ATT&CK framework. Deep investigation and analysis of critical security incidents. Post breach forensic incident analysis reporting. Review the weekly and monthly reports. Review new use cases created by L2 and implement in cloud-native SIEM (Security Information and Event Management). Assist with customer onboarding (such as use case development, identifying data sources, configuring data connectors etc) Advanced threat hunting. Develop custom dashboards and reporting templates. Develop complex to customer specific use cases. Advanced platform administration. Solution recommendation for issues. Co-ordinate with vendor for issue resolution. Basic and intermediate playbook and workflow enhancement. Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc. Develop the custom parsers for the incident and alert enrichment. Problem specific playbook and workflow creation and enhancements Required to work flexible timings. Skills & Experience Existing experience as a Security Operations Analyst, or equivalent. Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: Microsoft Sentinel Microsoft 365 Defender Microsoft Defender for Cloud Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint. Firewalls and network security tools such as Palo Alto, Fortinet, Juniper, and Cisco. Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF. Email Security tools such as Proofpoint, Mimecast and Microsoft Defender for Office Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec Nice to have skills/experience includes: Google Cloud Platform (GCP) security tools such as Chronicle and Security Command Centre Amazon Web Services (AWS) security tools such as Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc. Experience with scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell. Experience with DevOps practices and tools such as Backlogs, Repos, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins. Computer science, engineering, or information technology related degree (although not a strict requirement) Holds one, or more, of the following certificates (or equivalent): - Certified Information Security Systems Professional (CISSP) Microsoft Certified: Azure Security Engineer Associate (AZ500) Microsoft Certified: Security Operations Analyst Associate (SC-200) CREST Practitioner Intrusion Analyst (CPIA) CREST Registered Intrusion Analyst (CRIA) CREST Certified Network Intrusion Analyst (CCNIA) Systems Security Certified Practitioner (SSCP) Certified Cloud Security Professional (CCSP) GIAC Certified Incident Handler (GCIH) GIAC Security Operations Certified (GSOC) A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail. A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture. Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure. An individual who shows a willingness to go above and beyond in delighting the customer.

You are seeking dynamic Malayalam-speaking telecallers with previous experience in matrimonial services such as Bharat Matrimony, Kerala Matrimony, or similar platforms. Your responsibilities will include customer onboarding, lead follow-ups, and relationship management. The position is based in Kochi and offers a competitive salary along with incentives. If interested, you can apply via email at hr@chavaramatrimony.com or contact us at +91 9747854785.,

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about () and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Owning customer onboarding & giving customers a delightful onboarding experience. Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smooth and positive experience for new customers. You will proactively engage with customers to drive product adoption and usage, providing training sessions and resources to maximize the value of our SaaS solution. Building strong relationships with key stakeholders within customer organizations will be essential, as you act as the main point of contact for customers, addressing inquiries, concerns, and providing ongoing support. Monitoring customer health and identifying potential issues will allow you to work closely with customers to address challenges and ensure their success. Gathering feedback from customers and communicating insights to the product development team will be crucial for continuous improvement. Conducting regular check-ins to understand evolving customer needs and priorities will help in providing exceptional service. Collaborating with the sales team for successful renewals, identifying upsell or cross-sell opportunities, and developing strategies to increase customer lifetime value are also part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in business, marketing, or a related field, along with proven experience in a customer-facing role, preferably in a SaaS environment. Strong communication, presentation, and interpersonal skills are essential, as well as the ability to understand and articulate technical concepts. Proactive problem-solving, critical-thinking skills, and experience with customer success tools and platforms are considered advantageous. Join our team at AI Trillion and be part of our exponential growth in the e-commerce landscape.,

As a Salesforce Professional at YASH Technologies, you will play a crucial role in analyzing requirements and developing technical solutions aligned with Salesforce best practices. Your expertise will be utilized to provide customer solutions that meet and exceed their expectations based on thorough user requirements analysis. You will define optimal designs and solutions while ensuring timely delivery and adherence to agreed SLAs. In this role, you will drive the team towards delivery excellence, innovate by conceptualizing new tools and accelerators for competency building activities, and provide mentorship and guidance to team members to support project deliverables. Your responsibilities will include preparing functional designs, system configurations, conducting relevant testing, and deploying business solutions. Additionally, you will take on a technical leadership role in Salesforce projects. To excel in this position, you should possess hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, and LWC Development. Your expertise in Sales Cloud, Experience Cloud, Service Cloud, and any Industry Clouds will be crucial in configuring and customizing various modules and functionalities. Apart from technical competencies, you are expected to demonstrate key behavioral competencies such as accountability, collaboration, agility, customer focus, communication, driving results, and conflict resolution. Moreover, a minimum of 5 SFDC Certifications is required to showcase your proficiency in Salesforce technologies. At YASH, we offer an inclusive team environment that empowers you to shape your career path while leveraging career-oriented skilling models for continuous learning and growth. Our Hyperlearning workplace is built on flexibility, emotional positivity, agility, trust, transparency, and collaboration to support your professional development and contribute to the realization of business goals. Join us for stable employment, a great atmosphere, and an ethical corporate culture where your skills and expertise will be valued and nurtured.,

The role at BiteSpeed involves focusing on customer retention and satisfaction to drive growth. As we aim to double our scale, your responsibility will include building strong customer relationships, ensuring customer success, and gathering valuable insights for our product team based on customer feedback. Your core duties will revolve around managing customer relationships, overseeing customer onboarding processes to provide a delightful experience, tracking product adoption to maximize customer value and drive revenue growth through upsells and expansions. You will also serve as a trusted product advisor, assisting customers in optimizing their usage of BiteSpeed to achieve the best possible outcomes. To excel in this role, you should possess a genuine passion for delivering exceptional service akin to that of a Michelin-starred Italian restaurant. Your innate desire to help others succeed, coupled with a keen interest in engaging with individuals from diverse backgrounds to understand their perspectives and experiences, will make you a valuable addition to our team. BiteSpeed's headquarters is located in Bangalore, offering a vibrant work environment in a thriving city. In addition to competitive compensation, the company provides various perks and benefits to support employee well-being, continuous learning, and a fun-filled workplace culture. These include health insurance coverage, quarterly off-sites for team bonding and planning, access to fitness facilities through Cult Fit and Cult Play memberships, and opportunities for personal development through sponsored courses, conferences, and books. Your proficiency in areas such as customer success, communication, problem-solving, time management, relationship management, and analytical thinking will be instrumental in driving customer satisfaction and business growth at BiteSpeed. Your ability to collaborate effectively with cross-functional teams, adapt to changing requirements, and leverage customer feedback for continuous improvement will be key to your success in this role.,

As a Project Implementation Engineer with 3-4 years of experience, your primary responsibility will be to oversee the entire onboarding process for new customers, ensuring they derive maximum value from Facilio's platform. Your role is at the nexus of product comprehension, customer insights, and flawless execution. Your tasks will involve managing customer onboarding from the initial discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. You will conduct workshops to gather business requirements, align them with Facilio modules, and determine the feasibility within the product framework. A key aspect of your role will be translating customer objectives into precise and detailed documentation (BRDs) and defining the project scope based on use cases and timelines. You will be responsible for product configuration, coordinating integrations, and testing to ensure seamless deployments aligned with customer expectations. In addition, your duties will include preparing and executing test plans, overseeing UAT, and resolving any issues or gaps that may arise. You will create user guides, training materials, and conduct end-user training sessions to facilitate adoption. Throughout the onboarding journey, you will act as a trusted advisor and the primary point of contact, maintaining a balance between technical expertise and clear communication. Collaboration with Sales, Pre-sales, Engineering, Product, and Support teams will be crucial to delivering value and ensuring a smooth transition post-onboarding. We are seeking candidates with 3-5 years of experience in a customer onboarding role at a SaaS product company. The ideal candidate should have a strong background in managing end-to-end onboarding cycles for enterprise customers, along with a deep understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are required, as you will be interacting with customer project leads, executives, and internal teams regularly. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with a keen eye for detail and a preference for scalable solutions will be beneficial. Experience in commercial real estate or enterprise building systems is considered a bonus. This is a full-time position with benefits including health insurance and Provident Fund. The working schedule is during the day with a performance bonus offered. Proficiency in English is preferred, and the work location is in person. Join us in this exciting role where you will play a pivotal part in ensuring successful onboarding experiences for our valued customers.,

As a Sales Associate, you will be responsible for calling customers, conducting online product demos, following up with leads, and managing the customer onboarding process. Additionally, you will keep track of sales activities in our CRM and share customer feedback to enhance our products. You will conduct engaging online product demos via platforms like Google Meet/Zoom, customizing presentations to meet specific customer needs and effectively address queries. In addition, you will initiate inbound calls to identify potential customers from leads, implement follow-up procedures to nurture leads, and convert them into active customers. Managing the end-to-end customer onboarding process will be a key part of your role, ensuring a seamless transition from sales to product utilization. It is essential to maintain detailed records of all sales activities, customer feedback, queries, and interactions using CRM tools to ensure accurate and up-to-date information. Providing insights into customer preferences and market trends will be crucial to inform marketing initiatives. You will also report customer feedback, suggestions, and market insights for continuous improvement. The ideal candidate will have internship or full-time experience in sales or a related field. Strong communication skills and confidence in presenting and demonstrating products to potential customers are essential. Moreover, possessing strong interpersonal skills is crucial for effective relationship management. Key Skills: customer onboarding, communication skills, inside sales, customer support, interpersonal skills, lead generation, product demos, CRM, CRM tools, sales, inbound lead generation.,

As a Salesforce Development Professional at YASH Technologies, you will be responsible for analyzing requirements, developing technical solutions aligning with Salesforce best practices, and providing solutioning to customers based on user requirements analysis. You will define optimal designs and solutions to meet client requirements, deliver customer requirements within agreed timelines, and drive the team for delivery excellence. Your role will involve innovating new tools and accelerators for competency building activities, mentoring and guiding team members, and technically leading the team in Salesforce projects. Your required technical and functional competencies include hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, and LWC Development. You should also be proficient in configuring and customizing Sales Cloud, Experience Cloud, Service Cloud, and any Industry Clouds within the Salesforce ecosystem. Additionally, you are expected to have at least 5 SFDC Certifications. As part of the YASH team, you will be empowered to create a career path that aligns with your goals in an inclusive team environment. We prioritize continuous learning, unlearning, and relearning through career-oriented skilling models and technology. Our workplace values flexibility, emotional positivity, self-determination, trust, transparency, open collaboration, and support to achieve business goals. Join us at YASH Technologies to be part of a stable employment with a great atmosphere and ethical corporate culture. If you are a seasoned Salesforce professional with 5-8 years of experience and a passion for driving positive changes in a virtual world, we welcome you to apply and be a part of our dynamic team dedicated to excellence in technology integration.,

The Senior Customer Success Manager plays a crucial role in the success of Contlo, a pioneering AI marketing platform dedicated to empowering modern businesses through generative AI technology. As a customer-centric individual with a passion for AI, your primary responsibility will involve ensuring the seamless onboarding and retention of customers, particularly in the D2C and Ecommerce sectors. Your responsibilities will include guiding new customers through the onboarding process, conducting training sessions to maximize platform utilization, and developing a deep understanding of customers" objectives and challenges. Serving as the main point of contact for customer inquiries and concerns, you will proactively engage with customers to identify opportunities for enhanced value and optimization. Collaboration with cross-functional teams such as Sales, Product, and Support is essential to advocate for customer needs and drive product improvements based on customer feedback. Your qualifications should include a Bachelor's degree in Business or Marketing, 5-6 years of customer-facing experience, strong interpersonal and communication skills, and a customer-focused mindset. If you are detail-oriented, organized, and have a background in SAAS startups with exposure to the D2C/Ecommerce industry, we invite you to bring your expertise and dedication to our team at Contlo. Join us in shaping the future of AI-driven marketing and customer success.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world, driving us beyond generational gaps and disruptions of the future. We are looking to hire Salesforce Professionals with 0-1 year of experience in the following areas: - Provide quality deliverables and develop technical solutions aligning with Salesforce best practices. - Analyze and understand the requirements to develop the technical solution. - Required technical/functional competencies include basic knowledge of APEX Coding, Trailhead completion related to APEX and Lightning Super badge. - Sales Cloud knowledge encompassing modules and functionalities like Salesforce Declaratives & Configurations, Account Management, Contact Management, Lead Management, Web to Lead, Opportunity Management, and more. - Experience Cloud understanding covering Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, and more. - Service Cloud familiarity with modules and functionalities such as Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, and more. - Basic understanding of any Salesforce Industry Clouds and completion of related Trailheads & Badges. - Required behavioral competencies include Accountability, Agility, Collaboration, Communication, and Drives Results. At YASH, you are empowered to create a career path in an inclusive team environment. We emphasize career-oriented skilling models and continuous learning, unlearning, and relearning supported by technology. Our workplace values flexible work arrangements, emotional positivity, self-determination, trust, transparency, collaboration, and all necessary support for achieving business goals. Join us for stable employment in a great atmosphere with an ethical corporate culture.,

MaintWiz is calling Fresh MBAs for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required MBA Degree from a reputed school. Mechanical / Electrical Engineering Degree in under graduation preferred. Prior experience in SAP PM, Plant Maintenance, Asset Management, O&M, TPM, Lean Principles, Reliability, Condition Monitoring, TPM roll out will be advantageous.

MaintWiz is calling Fresh MBAs for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required

Responsible for sustaining and growing our business to achieve long-term success by effectively managing client accounts PrimaryResponsibilities Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Anticipating key account changes and improvements. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

You will play a pivotal role as a Senior Customer Success Manager at Contlo, a cutting-edge AI marketing platform dedicated to empowering modern businesses through the utilization of their brand's generative AI Model. Your primary focus will revolve around ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce sectors. If you possess a genuine passion for AI technology and a firm commitment to customer success, we are eager to have you on board. Your key responsibilities will include: Customer Onboarding: - Assisting new customers throughout the onboarding process to facilitate a seamless transition and ensure a comprehensive grasp of our offerings. - Conducting onboarding sessions and training to enable customers to maximize the utility of our platform effectively. Customer Success and Retention: - Cultivating a profound understanding of our customers" business objectives, challenges, and requirements. - Serving as the primary point of contact for addressing customer inquiries, issues, and escalations promptly and efficiently. - Proactively engaging with customers to gauge their product usage, pinpoint opportunities for enhanced value, and optimize their experience. - Regularly conducting check-ins and business reviews with customers to evaluate their satisfaction levels and achievements with our products. Cross-functional Collaboration: - Collaborating with various teams such as Sales, Product, and Support to champion customer needs and deliver seamless solutions. - Relaying customer feedback to internal teams to drive product enhancements and refinements effectively. Qualifications and Experience: - A Bachelor's degree in Business, Marketing, or a related field is preferred. - 5-6 years of experience in a client-facing capacity, ideally in Customer Success, Account Management, or Customer Support. - Exceptional interpersonal and communication skills, both written and verbal. - Possessing an empathetic and customer-centric approach with a genuine desire to help customers thrive. - Strong problem-solving abilities to navigate challenges and devise optimal solutions. - Detail-oriented and well-organized, capable of managing multiple client relationships efficiently. - Prior exposure to SAAS startups would be advantageous. - Familiarity with the D2C/Ecommerce industry is highly desirable.,

You will be joining our client, an Enterprise B2B SaaS startup based in Pune, India, that offers a cutting-edge Retail Media Operating System. This system has been proven to increase retailers" profitability by 7% of sales, enabling them to activate and engage with 10 times more brands through an omni-channel media buying experience. Tier 1 retailers and marketplaces globally are leveraging this platform to accelerate their Monetization strategy and stay ahead of the market by at least 2 years. As a Client Solutions Engineer, you will play a crucial role in understanding and addressing the needs of our clients during the pre-sales process. Working closely with the pre-sales team, you will be responsible for driving the successful completion of RFPs and RFIs by providing detailed information about our product capabilities. Your tasks will include designing tailored solutions, conducting product demos and proof-of-concepts (POCs), and ensuring seamless integration with our offerings. Your responsibilities will also involve collaborating with internal and external stakeholders to translate business requirements into technical strategies. You will be expected to utilize your technical knowledge to position our offerings effectively, identify client needs, and contribute to project scoping and proposal development. Strong communication skills will be essential as you interact with technical and non-technical stakeholders, including senior managers, directors, VPs, and C-suite leaders. To excel in this role, you should have a minimum of 3 to 5+ years of experience in a client-facing, solution engineering, or product management role within the B2B SaaS, AdTech, Martech, RetailTech, or enterprise tech industry. You must be adept at simplifying complex product capabilities into compelling client stories and comfortable working in a fast-paced, high-growth environment. Additionally, having expertise in architecting customized solutions for clients, strong communication and presentation skills, and the ability to engage with senior stakeholders are key requirements. Your skill set should include end-to-end ownership of pre-sales cycles, managing RFPs, RFIs, demos, POCs, and custom solution builds. You should also demonstrate proficiency in engaging VP/C-level decision-makers, exceptional communication skills, and the ability to lead and motivate teams effectively. If you possess a passion for delivering innovative solutions, driving business impact, and building strong client relationships, we invite you to explore this exciting opportunity with us.,

**Job Description:** As a part of our team, you will engage with customers through various channels, including conducting online product demos and following up with potential leads. Your role will involve managing the customer onboarding process and ensuring a smooth transition from sales to product utilization. It will also require you to maintain accurate records of sales activities and customer interactions using CRM tools. Your insights into customer preferences and market trends will play a crucial role in shaping our marketing strategies and product improvements. **What You Will Do:** - Conduct engaging online product demos using platforms like Google Meet/Zoom to address customer queries effectively. - Initiate inbound calls to identify potential customers, nurture leads, and convert them into active customers. - Manage the end-to-end customer onboarding process to ensure a seamless transition from sales to product utilization. - Maintain detailed records of sales activities, customer feedback, and interactions using CRM tools. - Provide insights into customer preferences and market trends to drive marketing initiatives. - Report customer feedback, suggestions, and market insights for continuous improvement. **What We're Looking For:** - Prior experience in sales or a related field, either through internship or full-time roles. - Strong communication skills and confidence in presenting and demonstrating products to potential customers. - Excellent interpersonal skills for effective relationship management. **Skills Required:** Customer onboarding, communication skills, inside sales, customer support, interpersonal skills, lead generation, product demos, CRM, CRM tools, inbound lead generation. (Note: This job description is a summary of the key responsibilities and requirements for this role and is subject to change based on business needs and priorities.),

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concerns, and feedback. Understanding customer needs and advocating for their interests within the company to shape product development based on feedback will be essential. Additionally, your role will involve proactively engaging with customers to ensure satisfaction, identifying opportunities for upselling or cross-selling, and resolving any issues efficiently in collaboration with the support team. Monitoring customer usage and performance metrics to provide insights for maximizing ROI, sharing product knowledge with customers, and collecting feedback to drive continuous improvement are also key aspects of the position. To be successful in this role, you should have at least 2 years of experience in customer success, account management, or a related field, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, technical aptitude, and a customer-centric mindset are essential. You should also be a team player with strong organizational and time-management skills. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are passionate about helping customers succeed and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.,

The Product Specialist at our company plays a crucial role in driving customer success by ensuring seamless adoption, engagement, and satisfaction with the Digii platform. As a trusted advisor, you will work closely with internal teams and customers to build confidence across all stages of the solution delivery lifecycle. Your responsibilities will include developing and executing strategic initiatives to enhance customer onboarding, retention, and engagement. You will also monitor product adoption metrics, conduct training sessions, and lead regular customer meetings to track progress and resolve challenges. In your role, you will own customer relationships, ensuring high satisfaction and continuous improvement in their experience with Digii. By working closely with sales, services, support, and leadership teams, you will drive overall customer success. You will also act as the Voice of the Customer, gathering and analyzing feedback to provide actionable insights to product management and engineering teams, thus driving improvements in the product and services. Collaboration with engineering, product management, and support teams will be essential to resolve technical challenges faced by customers. You will ensure timely resolutions for customer issues, maintain deep knowledge of Digii's platform capabilities, and provide effective technical guidance. Through cross-functional collaboration with various teams, such as engineering, sales, services, support, and leadership, you will enhance customer outcomes and align business objectives. **Qualifications:** **Must Haves:** - 2-3 years of experience as a Product Specialist - Good Understanding of MS Excel - Ability to understand customer KPIs and goals - Proactively make strategic recommendations that deliver ROI - Experience implementing new processes and communicating them with internal teams - Motivated and positive approach to solving customer problems - Passion for technology and contributing to a fast-growing SaaS company - Experience working with cross-functional teams **Preferred:** - Understanding of API architecture and use cases - Experience with customer onboarding and retention strategies - Knowledge of customer success platforms - Basic knowledge of SQL or data analysis tools - Understanding of SaaS business models and customer lifecycle management - Familiarity with CRM tools This position is located in Hyderabad.,

Position - Business Relationship Manager - Business Loans-Consumer Service Group-Sales Job Role: Responsible for developing good relations with Internal Teams & Corporates to generate leads (Both Dealers and Vendors) Ability to map the markets to identify Vendors/Dealers associated with the on-boarded Corporates Managing end-to-end Customer on boarding, i.e. starting from analysing their requirements, structuring the loan, negotiating commercials and ensuring disbursement Identify New corporates for tie-ups and working with product team to design programs Managing the relationship and ensuring utilisation of limits To be alert on competitive elements in the target segments (viz. other banks/NBFC) & Augment the presence and penetration of the Kotak brand in the target market Job Requirements : Working Capital Product knowledge is required as well as have a good understanding of different business models, cash flows, Risk. Ability to understand financials and propose deals is critical MBA/ CA mandatory Experience of 2 years Plus Strong oral and written Communication & should be able to Negotiate well.