Maintain high availability and performance across all Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams. Monitor service health proactively and address issues before they impact business operations. Manage user accounts, licenses, and permissions in compliance with company policies. Configure and manage security settings, data protection policies, and compliance features. Perform regular backups of data and systems, ensuring disaster recovery plans are tested and effective. Plan, schedule, and execute upgrades or migrations as needed. Collaborate with other IT teams to troubleshoot and resolve technical issues efficiently. Provide Tier 2 and 3 support to end users for Microsoft 365 applications. Address user requests, including password resets and support with Microsoft 365 services. Troubleshoot issues with integrated hardware or software, such as mobile devices and printers. Create and maintain documentation for configurations, processes, and troubleshooting. Conduct training sessions and workshops to support end users on Microsoft 365 applications. Research new products, features, and solutions to improve efficiency and productivity. Monitor changes in the Microsoft 365 ecosystem and identify opportunities for process improvements. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in Microsoft 365 administration or similar roles. Strong knowledge of Microsoft Office 365 applications and services. Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. Experience with Active Directory (AD), Group Policy Management, and Azure AD. Proficiency in PowerShell scripting for automation and administration. Strong troubleshooting skills to resolve technical issues across platforms. Preferred Skills and Qualifications MCSE: Productivity Certification. ITIL v3 Foundation Certification or equivalent knowledge of IT service management. Experience with Azure Rights Management and mobile device management (MDM). Knowledge of compliance frameworks and data protection practices. Familiarity with Exchange ActiveSync and integration of mobile devices. Work Environment and Benefits - Learning and development opportunities with access to the latest technologies. - Indian holiday calendar with 5 additional personal days off. - Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. - Healthy work-life balance. - Requires working In Night Shift (IST)
Your mission The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues. Your profile Your Profile as Service Desk Technician have a wide range of responsibilities, which can include: Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365 and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams. Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of the issues, prioritize accordingly, and work diligently to find solutions within the stipulated timelines. Escalate unresolved issues to Level 3 or specialized teams as necessary. Collaborate with cross-functional teams such as NOC, L1 wherever needed and ensure a seamless customer experience. Conduct root cause analysis for recurring issues and provide recommendations for resolution. Document resolutions and update knowledge base articles Configure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals. Manage software installations, updates, and troubleshooting. Assist with user account management (Active Directory, email, and other systems). Monitor system performance and report anomalies to the relevant teams. Assist in maintaining and updating IT inventory and asset management systems. Provide a high level of customer service to ensure user satisfaction. Communicate effectively with end-users through various channels including phone, email, chat, keeping them informed of ticket progress and resolutions. Maintain accurate documentation of incidents, solutions, and processes. Contribute to the knowledge base and help create resources for support staff and customers. Ensure compliance with company IT policies and procedures. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in Microsoft 365 administration or similar roles. Strong knowledge of Microsoft Office 365 applications and services. Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. Experience with Active Directory (AD), Group Policy Management, and Azure AD. Proficiency in PowerShell scripting for automation and administration. Strong troubleshooting skills to resolve technical issues across platforms. Preferred Skills and Qualifications MCSE: Productivity Certification. ITIL v3 Foundation Certification or equivalent knowledge of IT service management. Experience with Azure Rights Management and mobile device management (MDM). Knowledge of compliance frameworks and data protection practices. Familiarity with Exchange ActiveSync and integration of mobile devices. Why us? Work Environment and Benefits Location: Hyderabad (with flexibility for remote work). Learning and development opportunities with access to the latest technologies. Indian holiday calendar with 5 additional personal days off. Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. Healthy work-life balance. Requires working in Eastern Time Zone (ET) - Miami Time About Us We are a team of seasoned engineers, strategists, and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry, we have been producing and designing innovative full-stack technology services and communication solutions that help companies achieve their goals. Our global presence spans across multiple countries, including The United States, India, The Philippines, and the Netherlands. We have successfully provided our services in over 55 countries, delivering exceptional solutions that are as smart as they are effective. We understand the value of technology and how it can transform businesses. That’s why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.
The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues. Your profile Your Profile as Service Desk Technician have a wide range of responsibilities, which can include: Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365 and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams. Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of the issues, prioritize accordingly, and work diligently to find solutions within the stipulated timelines. Escalate unresolved issues to Level 3 or specialized teams as necessary. Collaborate with cross-functional teams such as NOC, L1 wherever needed and ensure a seamless customer experience. Conduct root cause analysis for recurring issues and provide recommendations for resolution. Document resolutions and update knowledge base articles Configure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals. Manage software installations, updates, and troubleshooting. Assist with user account management (Active Directory, email, and other systems). Monitor system performance and report anomalies to the relevant teams. Assist in maintaining and updating IT inventory and asset management systems. Provide a high level of customer service to ensure user satisfaction. Communicate effectively with end-users through various channels including phone, email, chat, keeping them informed of ticket progress and resolutions. Maintain accurate documentation of incidents, solutions, and processes. Contribute to the knowledge base and help create resources for support staff and customers. Ensure compliance with company IT policies and procedures. Required Skills and Qualifications Bachelor s degree in Computer Science , Information Technology, or a related field. 5+ years of experience in Microsoft 365 administration or similar roles. Strong knowledge of Microsoft Office 365 applications and services. Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. Experience with Active Directory (AD), Group Policy Management, and Azure AD. Proficiency in PowerShell scripting for automation and administration. Strong troubleshooting skills to resolve technical issues across platforms. Preferred Skills and Qualifications MCSE: Productivity Certification. ITIL v3 Foundation Certification or equivalent knowledge of IT service management. Experience with Azure Rights Management and mobile device management (MDM). Knowledge of compliance frameworks and data protection practices. Familiarity with Exchange ActiveSync and integration of mobile devices. Why us Work Environment and Benefits - Location: Hyderabad (with flexibility for remote work). - Learning and development opportunities with access to the latest technologies. - Indian holiday calendar with 5 additional personal days off. - Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. - Healthy work-life balance. - Requires working in Eastern Time Zone (ET) - Miami Time
Your mission The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues. Your profile Your Profile as Service Desk Technician have a wide range of responsibilities, which can include: Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365 and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams. Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of the issues, prioritize accordingly, and work diligently to find solutions within the stipulated timelines. Escalate unresolved issues to Level 3 or specialized teams as necessary. Collaborate with cross-functional teams such as NOC, L1 wherever needed and ensure a seamless customer experience. Conduct root cause analysis for recurring issues and provide recommendations for resolution. Document resolutions and update knowledge base articles Configure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals. Manage software installations, updates, and troubleshooting. Assist with user account management (Active Directory, email, and other systems). Monitor system performance and report anomalies to the relevant teams. Assist in maintaining and updating IT inventory and asset management systems. Provide a high level of customer service to ensure user satisfaction. Communicate effectively with end-users through various channels including phone, email, chat, keeping them informed of ticket progress and resolutions. Maintain accurate documentation of incidents, solutions, and processes. Contribute to the knowledge base and help create resources for support staff and customers. Ensure compliance with company IT policies and procedures. Required Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in Microsoft 365 administration or similar roles. Strong knowledge of Microsoft Office 365 applications and services. Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. Experience with Active Directory (AD), Group Policy Management, and Azure AD. Proficiency in PowerShell scripting for automation and administration. Strong troubleshooting skills to resolve technical issues across platforms. Preferred Skills and Qualifications MCSE: Productivity Certification. ITIL v3 Foundation Certification or equivalent knowledge of IT service management. Experience with Azure Rights Management and mobile device management (MDM). Knowledge of compliance frameworks and data protection practices. Familiarity with Exchange ActiveSync and integration of mobile devices. Why us Work Environment and Benefits Location: Hyderabad (with flexibility for remote work). Learning and development opportunities with access to the latest technologies. Indian holiday calendar with 5 additional personal days off. Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. Healthy work-life balance. Requires working in Eastern Time Zone (ET) - Miami Time About Us We are a team of seasoned engineers, strategists, and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry, we have been producing and designing innovative full-stack technology services and communication solutions that help companies achieve their goals. Our global presence spans across multiple countries, including The United States, India, The Philippines, and the Netherlands. We have successfully provided our services in over 55 countries, delivering exceptional solutions that are as smart as they are effective. We understand the value of technology and how it can transform businesses. That's why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.
Your mission We are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we’re seeking a Customer Onboarding/Service Delivery Coordinator (2-month contract, with possible extension). This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable. Your profile Learn, Lead & Implement Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner). Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers. Customer Onboarding & Implementation Facilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines. Drive solution setup and implementation, ensuring successful customer adoption. Coordinate across teams and vendors to hit delivery milestones. Represent Dynamix with confidence in client-facing discussions. Data & Reporting Extract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.). Build reports and presentations to show progress, risks, and opportunities. Instill a data-first approach to decision-making. Process Oversight Critically assess onboarding and implementation processes, identify inefficiencies, and recommend improvements. Provide evidence-based feedback and hold stakeholders accountable. What We’re Looking For Experience: 5+ years in IT onboarding, project coordination, or customer success with enterprise clients. Data-Driven: Skilled in Salesforce, Smartsheet, SharePoint reporting. Leadership Presence: Confident communicator with senior-level clients. Independent & Accountable: Able to drive decisions without executive reliance. Cultural Awareness: Familiar with U.S. business practices; comfortable with candid dialogue. Tools Expertise: Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus). Contract Details Duration: 2 months (initial). Extension: Possible, based on performance and client feedback. Engagement: Direct client-facing role with immediate onboarding responsibility. About Us Dynamix is an IT company with a personal approach. We help organizations work smarter through solutions in IT support, cloud services, cybersecurity, and modern communication. From our offices in Amsterdam, Miami, India, and the Philippines, we collaborate with clients both locally and internationally.
We are looking for a highly skilled and experienced Service Delivery Coordinator to join our team in the customer onboarding department. The ideal candidate will have a strong background in service delivery coordination and excellent communication skills. Roles and Responsibility Coordinate with cross-functional teams to ensure seamless customer onboarding processes. Develop and implement effective onboarding plans to meet customer needs. Collaborate with internal stakeholders to resolve customer complaints and issues. Analyze customer feedback to identify areas for improvement. Provide exceptional customer service through timely and professional communication. Ensure compliance with company policies and procedures. Job Requirements Minimum 2 years of experience in service delivery coordination or a related field. Strong knowledge of service delivery principles and practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and organizational skills with attention to detail. Experience with customer onboarding software and tools is an asset.