FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world class team today and fulfill your career potential! The Opportunity The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the companys Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic, and problem solving skills, and those looking to contribute to a corporate critical initiative. You ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales/pre sales team(s) to deliver significant value to our clients . VP, Global Customer Support What You ll Contribute As a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web based applications. Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures. Drive incidents to resolution during scheduled upgrade activities and tasks. Implement, monitor, refresh, and perform tasks on select/key Platform solutions. Solution Deployment and Promotion. Solution Technical Regression Testing (post upgrade). Solution Technical Performance Validation/Testing/Sizing (post upgrade). Solution Change Management (deployments, patches, upgrades). Solution Monitoring (setup and alerting from solution, bureaus). Adjust Logging (e.g., Kafka/Gridgain). Solution Incident Investigation and Resolution. Support of Solution Customizations (e.g., groovy scripts, models) for break/fix. Solution related OEM Support L2 L3 of the Solution. What We re Seeking Intermediate to advanced RedHat Enterprise Linux (RHEL) experience. Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). OutSystems a plus. Knowledge/Experience with cloud computing platforms (AWS) and automation/container management (Kubernetes, etc.). Working knowledge of relational database systems MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC. Working knowledge of LDAP design, implementation, and networking. Knowledge and experience administering multi platform operating system environments (Windows and LINUX). Working knowledge of Storage Management Solutions (SAN, NAS, etc). Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Firsthand knowledge of load balancers and firewalls desired. Familiarity with ITIL standards and technologies (ServiceNow). Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus. Ambitious and self driven. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest growing fields in technology today Big Data analytics. You ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO s solutions, placing us among the world s top 100 software companies by revenue. We help many of the world s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation that s nurtured by a diverse and inclusive environment. We ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy policy

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world class team today and fulfill your career potential! The Opportunity "FICOs Platform Capabilities Foundational Services team is seeking an experienced AWS cloud engineer with a strong background in AWS engineering support, DevOps, and infrastructure services to join our team. Experience with Message streaming technologies such as Kafka or Pulsar is a strong plus. The ideal candidate will have a deep understanding of AWS its portfolio of services, shared core infrastructure, and automation, along with a proven track record of success. In this role, you will work closely with teams across many disciplines designing and supporting high performance shared infrastructure services in AWS that support critical product requirements. You will work closely with FICO architects, developers, and engineers to ensure our AWS cloud based systems and services meet FICO standards industry accepted best practices to maintain security, performance, and stability. Director, Cloud Engineering What You ll Contribute Design, build, and maintain core shared infrastructure and enterprise scale AWS account lifecycle utilizing a number of available AWS services such as Route53, EC2, RDS, DynamoDB, AWS Organizations, and more. Design, build, and maintain distributed systems in AWS using streaming and messaging technologies such as Kafka and Pulsar. Work closely with developers and other engineers to ensure systems services meet performance, availability, and scalability requirements. Design and implement best practices for security, monitoring, and maintenance of systems. Troubleshoot and resolve issues related to systems and services owned by the team. Document architecture, implementation, and operation procedures. Stay up to date with the latest developments in relevant technologies. What We re Seeking Bachelors degree in a computer science field or equivalent work experience. Experienced in AWS engineering (EC2, RDS, EKS, ECS, S3, EBS, IAM, DynamoDB, Cloudwatch, Cloudtrail, Organizations). Experience desired for Pulsar and Kafka or other similar message streaming technologies. Experience in designing and implementing distributed shared infrastructure using a mixture of traditional on premises, SaaS, and AWS cloud services. Experience with Kubernetes, Docker, Helm, and other container technologies. Strong understanding of networking, security, automation, and performance optimization in AWS. Preferred AWS Certification. Experience managing systems at scale using infrastructure as code (IaaC) tools such as Terraform or Cloudformation. Experience with monitoring and logging technologies such as Cloudwatch, AppDynamics, Prometheus (Grafana), Splunk, Cloudtrail, etc. Excellent communication and collaboration skills. Ability to work in a fast paced, team oriented environment. Strong Linux and Windows Systems Engineering experience. Preferred Jenkins, CI/CD, and scripting experience. Desirable DevOps and Agile project experience. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest growing fields in technology today Big Data analytics. You ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO s solutions, placing us among the world s top 100 software companies by revenue. We help many of the world s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation that s nurtured by a diverse and inclusive environment. We ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy policy

Provide first level support for IT Infrastructure Incident Resolution Incident Escalation. Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center. Use the breadth depth of technical knowledge to solve complex problems. Solve/escalate issues within agreed SLA/OLA. Prioritize incident tickets and document all pertinent incident information as per defined guidelines. What We re Seeking Competent in working as system administrator in Linux environment. Basic knowledge about Application Support/PAAS/IAAS/SAAS. Basic knowledge of Linux/Unix Administration/Active Batch/SQL Oracle Databases/Networking. Basic knowledge about Cloud computing/AWS Platform. Basic knowledge of scripting. Excellent verbal and written communication skills. Ability to work well under pressure following defined processes. Ability to organize multiple priorities while paying exceptional attention to detail and quality. RHCSA/RHCE certification/ITIL certifications are desirable. Open to working in a 24x7 environment with rotating shifts and rotating weeks off. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity " As a DevOps Engineer II adapt at implementing and managing automation tools, collaborates with development teams to optimize processes. Responsible for configuring and maintaining CI/CD pipelines, ensuring efficient software deployment and system reliability. Proficient in cloud platforms, scripting, and monitoring tools to enhance overall system performance." - VP, Software Engineering. What You ll Contribute Collaborate in a DevOps environment where you will work closely with developers in automating new applications, features, and services. Support enterprise standards around technology, security compliance and systems interoperability for FICO products/solutions. Assist in developing scripts to automate development operations functions or processes -Cloud Infrastructure Automation & Orchestration. Research and implement automation tools to replace existing manual processes and maintenance tasks. Collaborate with other engineers on design, analysis, architecture/modeling, implementation, unit testing, code reviews and process enhancements. Optimize performance and scalability as necessary to meet business goals. Deliver customer solutions using open source and commercial technologies. Deliver full automation pipeline using CI/CD/DevOps concepts. What We re Seeking Bachelor s/Master s in Computer Science or related disciplines, or relevant software development experience. 4+ years of experience operating highly-available, redundant, public cloud architectures solutions utilizing IaaS and PaaS. Hands-on experience with DevOps tools such as Jenkins, GitLab CI, Docker, Kubernetes, and cloud providers like AWS. Programming/Scripting: Proficiency in scripting languages (Goovy,Python, Shell, or others). Infrastructure as Code (IaC): Experience with tools like Terraform, Ansible, or CloudFormation. Operating Systems: Strong understanding of Linux/Unix systems administration, window and experience with cloud operating systems. Version Control: Proficiency with Git and GitHub/GitLab/Bitbucket. Containerization & Orchestration: Solid experience in container technologies (Docker, Kubernetes). Networking & Security: Knowledge of networking, security, and web protocols. Problem Solving: Strong troubleshooting skills with the ability to analyze and solve complex technical issues. Collaboration & Communication: Strong interpersonal skills and the ability to work effectively with cross-functional teams. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO s solutions, placing us among the world s top 100 software companies by revenue. We help many of the world s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that s nurtured by a diverse and inclusive environment. We ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https: / / www.fico.com / en / privacy-policy

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity " The Security Engineer is a highly visible and critical role, collaborating on complex cloud and corporate service edge protection technologies and oversight. With your proven history of technical knowledge of identity and access management systems and services you will be working on a variety of different challenges facing the organization. You will provide both guidance and direct input to help ensure a secure, well-protected environment that complies with all applicable security standards ". - Director, Cyber Security. What You ll Contribute Assist with implementation of security tools and services to enhance the oversight and governance of all company identities. Assist with implementation of identity governance and administration (IGA) solutions for the company. Implement identity security detections using next-gen Identity Threat Detection and Response (ITDR) and Non-Human Identity (NHI) platforms and tools. Create automated tooling to test identity systems to ensure detections work as designed. Create automation to produce automated policy and posture collection and reporting, to allow for identity-specific proofs managed within Infrastructure as Code. Create pipelines to deploy and manage IAM solutions and tooling. Provide engineering and technical guidance for supporting the automation of interacting with security tools and services that support the IAM program within the company. Keep current on emerging security technologies and tools and provide recommendations. Support our compliance and certification initiatives and design with those in mind. Collaborate with other engineers on design, analysis, architecture, implementation, pen-testing, security reviews and process enhancements. What We re Seeking 2-4 years in a security role, preferably in financial services or technology. Experience in securing hybrid network infrastructure services. Expertise in security, identity, architecture, and design. Hands-on experience with AWS, Azure, or other cloud platforms and IAM best practices. 2-4 years of experience with privileged access management tools (CyberArk, SailPoint, Delinea). Experience with Okta preferred. Proficiency in identity-related technologies and protocols (LDAP, SAML, OAuth, OIDC). Experience with identity provider services (Active Directory, AWS IAM, Okta). Familiarity with Zero Trust security models (Zscaler, AWS networking). Knowledge of Identity Governance Administration services. Experience with automation scripting and API integrations. Familiarity with DevOps concepts, IaC tools, and CI/CD pipelines. Proficiency in at least one high-level language (e.g., Python). Understanding of compliance frameworks (PCI-DSS, ISO 27001, NIST). Certifications like CISSP, AWS Security Specialty, or Azure SC-300 preferred. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO s solutions, placing us among the world s top 100 software companies by revenue. We help many of the world s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that s nurtured by a diverse and inclusive environment. We ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https: / / www.fico.com / en / privacy-policy

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity We are seeking a Lead Consultant to successfully collaborate with various stakeholders, facilitate and ensure daily execution to plan, and timely delivery of 3 to 4 scrum teams/services. You will be working with Engineering leads and RTE s for software teams developing the next generation software platform. This opportunity offers you to work with multiple development teams building cutting edge technology applied to one-of-a-kind business problems. - Hiring Manager. What You ll Contribute Collaborate with various engineering team leads to manage and plan releases and dependencies and ensure a smooth, error-free delivery of releases to production. Work closely with Engineering Leads and product managers to understand priorities, external dependencies, risks and decisions towards delivery milestones, tracking them closely and providing accurate status to Engineering Leadership. Collaborate with other dependent engineering leaders to ensure the entire software platform is a success. Continuously improve agile practices for the software development teams to support efficiency, reliability, and serviceability goals. Foster a learning culture, coach scrum coaches for excellence, and recruit top talent for your teams. What We re Seeking Bachelor s/Master s degree in computer science or related discipline with 8-10+ years of experience in the following skills. 5+ years of Experience coaching teams to engage in a continuous planning culture with any SC, RTE certification preferably SAFe. Experience managing complex dependencies between various teams that play different roles within software releases. Skilled with Atlassian tools such as Jira and Jira Plan to track progress of software releases. Demonstrate proficiency in understanding capacity planning within a culture of continuous planning. Experience in building, tracking, and communicating plans within agile processes. An ability to critically assess risks and the estimates used in planning. Proficiency in identifying and responding effectively to significant events within projects. Experience mentoring individuals and teams. Experience with commercial software product agile processes. Experience in delivering and managing commercial software for multiple public cloud technologies is a plus, e.g., AWS, Google, Azure. Preferred experience planning and delivering for teams that utilize a you-build-it-you-run-it culture. Prior experience as a software engineer, quality assurance engineer or DevOps engineer is nice to have. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO s solutions, placing us among the world s top 100 software companies by revenue. We help many of the world s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that s nurtured by a diverse and inclusive environment. We ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https: / / www.fico.com / en / privacy-policy

The Opportunity"We are building the future of FICOs Platform capabilities. Come join our team as a hands-on technical leader where youll drive development of Java microservices and help us realize our strategic architectural vision. You will work in an Agile environment, working with a team of architects, engineers, and product leaders on platform services that run in multiple cloud infrastructures. You will be strongly challenged and will work within an amazing software organization. - VP, Software EngineeringWhat You'll ContributeDesign, develop, test, deploy, and support the capabilities of a large world-class enterprise-level platformCreate scalable microservices of high performance, high availability, interoperability, and reliabilityDrive architectural designs and technical proof of concepts, and guide technical directions of your team while adhering to standards and guidance from senior engineers and architecture team membersStrong foundation of enterprise architectural models and distributed software designServe as a technical subject matter expert, mentor other engineers, and raise quality standardsManage ambiguity, proactively discover and attack issues, and lead the team through tough challengesShare ownership in quality, test automation, continuous integration and delivery, and production operationStrong communicator to all levels, capable of deep technical conversations with engineers and delivering concise messaging with product and business leadersQuickly escalate challenges and risks incurred during projectsWhat We're SeekingBachelor's/Masters degree in Computer Science or related disciplines, and 6+ years of relevant experience Expertise in Go/Golang programming is a mustExpertise in Kubernetes is a mustStrong backend/server end to end development experienceSpring Framework and Spring Boot Microservices are required, and Spring Cloud Stream is a plusRESTful Web servicesExperience in Open Telemetry is good to haveFull-stack development with JavaScript and Angular experience is a plusEvent driven architecture is a plusAmazon Web Services (AWS) is required, and Microsoft Azure and Google Cloud (GCP) are a plusCertifications like AWS Cloud Practitioner, Developer, and Solutions Architect are a plusRelational databases, SQL proficiency, and Object-to-relational mapping (Hibernate)Experienced and passionate with unit and functional testing, automated regression, and test integrationContainerization, with Docker/KubernetesHelm, Amazon EKS/OpenShift, and infrastructure as code (IaC) for cloud provisioning are a plusGIT, Maven, Gradle, and CI/CD toolsComfortable with Scrum software methodology is required

The FICO Network is evolving, recent acquisitions and constantly developing applications and Infrastructure mandate that network uniformity and standardization are key to Infrastructure Operations. The Network Operations team is growing to cater for the requirements of Office/Data Center implementations and standardization, with a focus on reduced MTTR (mean time to resolution) through subject matter expertise and design review & repeatability to enable speed to market and revenue growth. Key, dedicated personnel with a high work ethic and work-smart attitude are sought to change the landscape of FICO network operations. Senior Manager, Network EngineeringWhat Youll ContributeDesign and manage security solutions, including firewall, and network intrusion detection systems.Manage all network hardware and equipment, including routers, switches, firewalls and load balancers.Implement and maintain all equipment, hardware, and software upgrades.Implement and maintain network access permissions and access rights.Participate in the planning and execution of security audits.Ensure network performance and provide network performance statistics and reports.Recommend, schedule, and perform network improvements, upgrades, and repairs.Recommend and manage network monitoring tools.Perform troubleshooting of all Network systems in both Corp and Data centre.Develop and implement applications and tools to improve the operational efficiency of the company.Participating in the identification and enablement of process automation.Help maintain and enhance existing applications and processes.Participating in the proactive monitoring of our global network.Developing metrics and reports for managing network connectivity.Collecting and analysing data that is necessary for enabling new sites.Prepare and maintain system level documentation.Develop and maintain training material where appropriate.The role of the Network Operations Lead Engineer is to ensure the stability, integrity, and operation of the FICO network infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, troubleshooting, and optimizing all network hardware, software, communication links as well as the monitoring and management tools required.The Network Operations Lead Engineer will provide technical oversight for the installation, monitoring, maintenance, support, and optimization of all network hardware, software, communication links and monitoring programs.The Network Operations Lead Engineer will analyse and resolve communication problems between the FICO data centres and the customer sites in a timely and accurate fashion.The Network Operations Lead Engineer is accountable for ensuring that the appropriate monitoring and management tools are in place, including procurement and in house development of specialized tools as necessary. Lead Engineer will work as part of a global team.Participate in off shift coverage as necessary.What Were SeekingStrong Networking background LAN/WAN.Routing & Switching experience (OSPF, BGP, MPLS).Load balancing F5 GTM/LTM/AS3.Firewalls Palo Alto, Cisco ASAWireless Cloud Based.Network Industry certifications (ideally CCNP/CCIE/F5/Palo Alto certs.).Experience with Networking Hardware and Deployment (Cisco, Catalyst9Ks, ISR4K, Nexus series, Palo Alto).Experience with multiple networking vendors including Cisco, Palo Alto and F5.Experience with SDN and SDWAN deployments would be advantageous.Ability to write deployment scripts in JSON and Python desirable.VMware NSX-T experience a plus.Strong attention to detail, and ability to multi-task.Excellent verbal and written communication skills.Proven organizational skills.Fluent in spoken & written English.Passion for technology and communicating with people.Ability to occasionally work outside regular working hours as needed by the client, including evenings and weekends (rotational on-call).

FICO's Platform Capabilities Foundational Services team is seeking an experienced AWS cloud engineer with a strong background in AWS engineering & support, DevOps, and infrastructure services to join our team. Experience with Message streaming technologies such as Kafka or Pulsar is a strong plus. The ideal candidate will have a deep understanding of AWS & it's portfolio of services, shared core infrastructure, and automation, along with a proven track record of success. In this role, you will work closely with teams across many disciplines designing and supporting high performance shared infrastructure & services in AWS that support critical product requirements. You will work closely with FICO architects, developers, and engineers to ensure our AWS cloud-based systems and services meet FICO standards & industry accepted best practices to maintain security, performance, and stability. Director, Cloud EngineeringWhat Youll ContributeDesign, build, and maintain core shared infrastructure and enterprise-scale AWS account lifecycle utilizing a number of available AWS services such as Route53, EC2, RDS, DynamoDB, AWS Organizations, and more.Design, build, and maintain distributed systems in AWS using streaming and messaging technologies such as Kafka and Pulsar.Work closely with developers and other engineers to ensure systems & services meet performance, availability, and scalability requirements.Design and implement best practices for security, monitoring, and maintenance of systems.Troubleshoot and resolve issues related to systems and services owned by the team.Document architecture, implementation, and operation procedures.Stay up to date with the latest developments in relevant technologies.What Were SeekingBachelor's degree in a computer science field or equivalent work experience.Experienced in AWS engineering (EC2, RDS, EKS, ECS, S3, EBS, IAM, DynamoDB, Cloudwatch, Cloudtrail, Organizations).Experience desired for Pulsar and Kafka or other similar message streaming technologies.Experience in designing and implementing distributed shared infrastructure using a mixture of traditional on-premises, SaaS, and AWS cloud services.Experience with Kubernetes, Docker, Helm, and other container technologies.Strong understanding of networking, security, automation, and performance optimization in AWS.Preferred AWS Certification.Experience managing systems at scale using infrastructure as code (IaaC) tools such as Terraform or Cloudformation.Experience with monitoring and logging technologies such as Cloudwatch, AppDynamics, Prometheus (Grafana), Splunk, Cloudtrail, etc.Excellent communication and collaboration skills.Ability to work in a fast-paced, team-oriented environment.Strong Linux and Windows Systems Engineering experience.Preferred Jenkins, CI/CD, and scripting experience.Desirable DevOps and Agile project experience.

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The OpportunityAs a Product Manager, you will help shape the vision and strategy of Platform services by leveraging business goals, industry trends, and customer insights to build and support FICO Platform. Youll collaborate with the team to prioritize key focus areas and ensure everyone is aligned on the "why" behind our priorities. If you're passionate about turning strategy into outcomes, this is the role for you Director, Service ManagementWhat Youll ContributeVision & Strategy Set a clear vision to solve customer problems, aligning with business goals and addressing key challenges.Voice of the customer Collect feedback from customers to understand pain points and needs and translate this data to prioritize outcomes that improve customer satisfaction.Roadmap & strategic prioritization Develop and maintain a strategic service roadmap, and a prioritized backlog with outcomes that align with business goals and prioritize customer impact. Pitch business value and get executive buy-in.Cross-Functional collaboration Work with Engineering and stakeholders to develop and ensure seamless integration of solutions to deliver value.Tracking & Reporting Define, monitor and present key metrics and developer engagement to assess product performance and identify areas for improvement.Continuous Improvement Use feedback and data to refine and enhance the service, ensuring continuous delivery of value to developers.Innovation Lead efforts to explore new technologies and solutions that reduce friction and empower developers to work more efficiently.Execution & delivery Manage the full product lifecycle, and partner with Engineering lead to ensure timely delivery of high-quality solutions with measurable outcomes.What Were SeekingAn experienced Product Manager with a background in building products for developers. Ideal candidate possesses following attributes:Problem-Solving Mindset: Ability to approach challenges analytically, ask the right questions, and have strong collaborative approach to partner with cross functional teams to identify and solve problems and deliver complex solutions with a customer-first focusCustomer Empathy: A deep curiosity about users and a passion for creating products that address their needs and improve their lives.Proactive Attitude: Eagerness to learn, take initiative, influence directions and seek out opportunities for growth and improvement.Basic Technical Understanding: Familiarity with the product development process and a basic understanding of software development principles (hands-on technical experience is not mandatory, but an interest in learning is essential).Strong Communication Skills: Excellent verbal and written communication skills, with the ability to translate complex concepts into clear, actionable insights. Confident presentation skills to walkthrough roadmap, metrics and report progress to org leaders.Organizational Skills: Ability to manage multiple tasks, set priorities, and work effectively in a fast-paced environment.Team Player: Collaborative attitude and the ability to work cross-functionally with diverse teams, demonstrating adaptability and emotional intelligenceTools: Familiarity in product management tools such as Jira, Confluence, Aha.Technology: Familiarity and understanding of Cloud technologies, System Architecture, User interface design principles.Experience: 7+ years of experience in software product owner or manager role or similar experience in software development, engineering, or product management with a proven ability to support the product and engineering organization.Our Offer to YouAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

What Youll ContributeDesign, develop, deploy and support modules of large world-class enterprise-level product.Participate in architectural design of product.Develop high level development timelines based on project scope and understanding of the existing application code.Evaluate new design specifications and raise quality standards, address architectural concerns.Evaluate stability, compatibility, scalability, interoperability, and performance of the software product.Maintain and upgrade product source codes.Demonstrate technical expertise through publication, presentations, white papers and event participation.Continually learn new technologies in related areas.Serve as a source of technical expertise and mentor junior team members.What Were SeekingBachelors/Masters in Computer Science or related disciplines, or relevant experience in software architecture, design, development and testing.Experience in software design with strong foundation of design models and database structures.Strong knowledge of database concepts and programming.Experience in writing product specifications and documenting product features to present them to a wider audience.Excellent communication and ability to articulate the design with architects and discuss strategy requirements with teams.Business domain knowledge.Ability to provide product demonstrations is an advantage.

What Youll ContributeAs a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.Drive incidents to resolution during scheduled upgrade activities and tasks.Implement, monitor, refresh, and perform tasks on select/key Platform solutions.Solution Deployment and Promotion.Solution Technical Regression Testing (post upgrade).Solution Technical Performance Validation/Testing/Sizing (post-upgrade).Solution Change Management (deployments, patches, upgrades).Solution Monitoring (setup and alerting from solution, bureaus).Adjust Logging (e.g., Kafka/Gridgain).Solution Incident Investigation and Resolution.Support of Solution Customizations (e.g., groovy scripts, models) for break/fix.Solution related OEM Support L2 & L3 of the Solution.What Were SeekingIntermediate to advanced RedHat Enterprise Linux (RHEL) experience.Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). OutSystems a plus.Knowledge/Experience with cloud computing platforms (AWS) and automation/container management (Kubernetes, etc.).Working knowledge of relational database systems MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.Working knowledge of LDAP design, implementation, and networking.Knowledge and experience administering multi-platform operating system environments (Windows and LINUX).Working knowledge of Storage Management Solutions (SAN, NAS, etc).Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Firsthand knowledge of load balancers and firewalls desired.Familiarity with ITIL standards and technologies (ServiceNow).Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.Ambitious and self-driven.

The OpportunityEnablement Engineers are responsible for the adoption of GTS capabilities. They develop documentation, sample code, and video tutorials to support implementation, working with each team to understand their systems and helping them adapt their existing applications to leverage new capabilities and comply with established policies - Sr Director, DevOps Engineering EnablementWhat Youll Contribute Your unique combination of engineering, DevOps and teaching skills have finally found their place here at FICO. FICO's DevOps Enablement Engineers are strong engineers with real world experience developing and delivering complex platforms. You will contribute your experience with Version Control (Git), Build Tools (GitHub Actions), Cloud Platforms (AWS, GCP, and Azure), and Cloud Infrastructure (Kubernetes, ArgoCD, and Crossplane) to help our teams adopt and maximize these new tools within their development pipelines. You will enjoy helping other engineers apply best practices and develop their applications to innovate at the speed of business. You will help shape our delivery platforms by building strong relationships with our Product and Engineering, Architecture, Cyber-security, education, and professional services organizations. You will help product engineering teams have a clear understanding of the platform delivery systems vision and goals while bringing their needs and requirements back to the DevOps team backlog. You will research industry trends and successes and bring these learnings back to the product engineering teams. You will use data to inform decision making. Analyze data for trends and potential pain points and use this to prioritize and inform our development and enablement priorities. You will participate in sprint practices such as standup, planning, retrospectives and backlog grooming. You will develop reports/dashboards to communicate with various stakeholders and executive leadership to ensure alignment. You will facilitate and moderate tough discussions to keep programs on track and raise issues when needed. You will think strategically about how to solve root problems in a scalable and repeatable way to help improve FICOs product engineering globally. You will act as an agent for change within the organization to build strong teams and advance FICOs platform first agenda. You will contribute to our mission which is to be at the heart of our clients operations, from accelerating digital transformation to breaking down organizational silos to broadening credit access. We bring the power of human expertise and artificial intelligence together, enabling our clients to make real-time decisions that matter, at scale. What Were SeekingAn experienced DevOps Engineer with a background in building a strong DevOps culture and leading DevOps transformation. A natural teacher who enjoys breaking down complex topics for both technical and non-technical audiences. A gifted communicator who can drive clarity through verbal and written communications. An innovator who is willing to experiment and iterate on the path to making DevOps easier for our product engineering teams to adopt. A customer focused team player that wont rest until the customers needs are met. Ideal candidates will have experience with database design, building distributed systems, containerization, API design and scripting/programming. Ideal candidate leads by example to embrace DevOps culture and mindset including culture of psychological safety, empowerment, experimentation, collaboration, co-create, continuous improvement, disagree and commit, and outcome over output. Experience working asynchronously with a remote, distributed team. Experience leading global teams. Analytics and financial industry background is a plus. Bachelors degree in highly related field; Advanced degree a plus. Our Offer to YouAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

What Were SeekingExperience in developing full stack applications on Java/SpringBoot with Angular.Experience in developing, deploying, and maintaining microservices on AWS or any competing Cloud platform (Azure/GCP).Hands on with IaC tools and frameworks (Cloudformation/terraform, ansible), CI/CD pipelines (Jenkins) and GIT.Good Experience working in an agile team and good understanding of agile frameworks, scrum and Test-driven development. Should be hands on with some test automation tools like Cypress/Cucumber etc.The candidate should understand the DevOps model of software development and should have done some level of hands-on CI/CD, configuration management, Infrastructure as code.

The OpportunityCome join our product development team to provide thought leadership and innovation. This role provides the opportunity to develop a deep understanding of our business, work closely with product management to architect, design and develop a highly feature rich product. VP, Software Engineering.What Youll ContributeDesign, develop, test, deploy, and support the capabilities of a large world-class enterprise-level platform. Create scalable microservices of high performance, high availability, interoperability, and reliability. Contribute designs and technical proof of concepts and adhere to standards and guidance from architecture team members. Participate with Senior engineers and Product Management to create epics and stories and define their technical acceptance criteria. Experienced with enterprise architectural models and distributed software design. Serve as source of technical expertise, mentor junior engineers, and raise quality standards.Mentor and provide guidance to other engineers in the technical areas.Do code reviews and enforce that the team follows coding standards and best practicesManage ambiguity and moderate levels of complexity and proactively discover and attack issues. Share ownership in quality, test automation, continuous integration and delivery, and production operation Quickly escalate challenges and risks incurred during projects.?What Were SeekingBachelors / masters in computer science or related disciplines, with minimum 7 years in software architecture, design, development and testing.Expert in Java (Java 17 and above), Spring, Spring Boot, Maven/Gradle, Docker, Git, GitHub is a must.Experienced with Data Structure, Algorithm, Multi threading, Memory Management etc.Strong in High level and Low level System Design.Prior experience of Creating and Presenting Architecture diagrams like C4, System Landscape, etc.Strong understanding of Microservices Architecture, Principles, and Patterns.Experience of implementing RESTful and gRPC APIs.Strong in Cloud engineering areas like Kubernetes, and AWS/Azure/GCP.Knowledge of databases such as MySQL, PostgreSQL, MongoDB and Cassandra.Experience with Agile or Scaled Agile software development.Experience with data engineering services such as Data Lakehouse, ETL, Data Pipelines, or Business Intelligence is highly desirable.Experience in software design with strong foundation of design models and database structures.Good documentation skills. Exposure to Confluence.Experience in developing scalable, highly available and high performing applications for Cloud.Understand the design and development approaches required to build a scalable and resilient serviceExcellent communication skillsAbility to present and discuss the design with architects and conduct technical discussions with teams.

The OpportunityWe are seeking an experienced Senior Platform Architect to lead the design, development, and optimization of our scalable, cloud-based platform. This role will focus on building robust, distributed systems and leveraging the Kubernetes ecosystem to ensure high availability, resilience, and performance. As a key technical leader, you will work closely with cross-functional teams to drive architectural decisions, improve system reliability, and mentor engineering teams on best practices."- Sr Director, Software Engineering.What Youll ContributeArchitect and Design: Lead the architectural vision and technical strategy for our cloud-based, distributed systems, ensuring scalability, security, and performance.Cloud Platform Leadership: Design and implement cloud-native solutions using AWS, Azure, or GCP, optimizing for cost, performance, and reliability.Kubernetes Ecosystem: Drive the adoption and optimization of Kubernetes and container orchestration solutions to support microservices-based applications.Infrastructure as Code (IaC): Develop and maintain infrastructure automation using tools like Terraform, Helm, or Pulumi.Declarative Tools: Experience with tools such as ArgoCD and Crossplane is a plus.System Reliability: Implement best practices for high availability, observability, and fault tolerance, ensuring seamless operations.Technical Leadership: Mentor engineers, establish coding standards, and promote best practices for software development and deployment.Collaboration: Work closely with development, DevOps, and security teams to align platform strategies with business objectives.Performance Optimization: Analyze and improve system performance, reducing latency and enhancing throughput.Security & Compliance: Ensure platform security, implement access controls, and align with industry best practices and regulatory requirementsWhat Were Seeking8+ years of experience in software engineering or platform architecture roles.Strong background in designing and managing distributed systems at scale.Extensive experience with Kubernetes, Docker, and container orchestration tools.Deep expertise in cloud platforms (AWS, Azure, or GCP) and cloud-native services.Proficiency in Infrastructure as Code (IaC) tools such as Terraform, Helm, or Pulumi.Experience with CI/CD pipelines and DevOps methodologies.Strong knowledge of networking, security, and observability in cloud environments.Proficiency in modern programming languages such as Go, Python, or Java.Strong problem-solving skills and ability to troubleshoot complex system issues.Excellent communication and leadership skills, with experience mentoring teams.Design, develop, deploy and support modules of large world-class enterprise-level product.Participate in architectural design of product.Develop high level development timelines based on project scope and understanding of the existing application code.Evaluate new design specifications and raise quality standards, address architectural concerns.Evaluate stability, compatibility, scalability, interoperability, and performance of the software product.Maintain and upgrade product source codes.Demonstrate technical expertise through publication, presentations, white papers and event participation.Continually learn new technologies in related areas.Serve as a source of technical expertise and mentor junior team members.