85 Customer Onboarding Jobs - Page 2

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about () and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Owning customer onboarding & giving customers a delightful onboarding experience. Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smooth and positive experience for new customers. You will proactively engage with customers to drive product adoption and usage, providing training sessions and resources to maximize the value of our SaaS solution. Building strong relationships with key stakeholders within customer organizations will be essential, as you act as the main point of contact for customers, addressing inquiries, concerns, and providing ongoing support. Monitoring customer health and identifying potential issues will allow you to work closely with customers to address challenges and ensure their success. Gathering feedback from customers and communicating insights to the product development team will be crucial for continuous improvement. Conducting regular check-ins to understand evolving customer needs and priorities will help in providing exceptional service. Collaborating with the sales team for successful renewals, identifying upsell or cross-sell opportunities, and developing strategies to increase customer lifetime value are also part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in business, marketing, or a related field, along with proven experience in a customer-facing role, preferably in a SaaS environment. Strong communication, presentation, and interpersonal skills are essential, as well as the ability to understand and articulate technical concepts. Proactive problem-solving, critical-thinking skills, and experience with customer success tools and platforms are considered advantageous. Join our team at AI Trillion and be part of our exponential growth in the e-commerce landscape.,

As a Salesforce Professional at YASH Technologies, you will play a crucial role in analyzing requirements and developing technical solutions aligned with Salesforce best practices. Your expertise will be utilized to provide customer solutions that meet and exceed their expectations based on thorough user requirements analysis. You will define optimal designs and solutions while ensuring timely delivery and adherence to agreed SLAs. In this role, you will drive the team towards delivery excellence, innovate by conceptualizing new tools and accelerators for competency building activities, and provide mentorship and guidance to team members to support project deliverables. Your responsibilities will include preparing functional designs, system configurations, conducting relevant testing, and deploying business solutions. Additionally, you will take on a technical leadership role in Salesforce projects. To excel in this position, you should possess hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, and LWC Development. Your expertise in Sales Cloud, Experience Cloud, Service Cloud, and any Industry Clouds will be crucial in configuring and customizing various modules and functionalities. Apart from technical competencies, you are expected to demonstrate key behavioral competencies such as accountability, collaboration, agility, customer focus, communication, driving results, and conflict resolution. Moreover, a minimum of 5 SFDC Certifications is required to showcase your proficiency in Salesforce technologies. At YASH, we offer an inclusive team environment that empowers you to shape your career path while leveraging career-oriented skilling models for continuous learning and growth. Our Hyperlearning workplace is built on flexibility, emotional positivity, agility, trust, transparency, and collaboration to support your professional development and contribute to the realization of business goals. Join us for stable employment, a great atmosphere, and an ethical corporate culture where your skills and expertise will be valued and nurtured.,

The role at BiteSpeed involves focusing on customer retention and satisfaction to drive growth. As we aim to double our scale, your responsibility will include building strong customer relationships, ensuring customer success, and gathering valuable insights for our product team based on customer feedback. Your core duties will revolve around managing customer relationships, overseeing customer onboarding processes to provide a delightful experience, tracking product adoption to maximize customer value and drive revenue growth through upsells and expansions. You will also serve as a trusted product advisor, assisting customers in optimizing their usage of BiteSpeed to achieve the best possible outcomes. To excel in this role, you should possess a genuine passion for delivering exceptional service akin to that of a Michelin-starred Italian restaurant. Your innate desire to help others succeed, coupled with a keen interest in engaging with individuals from diverse backgrounds to understand their perspectives and experiences, will make you a valuable addition to our team. BiteSpeed's headquarters is located in Bangalore, offering a vibrant work environment in a thriving city. In addition to competitive compensation, the company provides various perks and benefits to support employee well-being, continuous learning, and a fun-filled workplace culture. These include health insurance coverage, quarterly off-sites for team bonding and planning, access to fitness facilities through Cult Fit and Cult Play memberships, and opportunities for personal development through sponsored courses, conferences, and books. Your proficiency in areas such as customer success, communication, problem-solving, time management, relationship management, and analytical thinking will be instrumental in driving customer satisfaction and business growth at BiteSpeed. Your ability to collaborate effectively with cross-functional teams, adapt to changing requirements, and leverage customer feedback for continuous improvement will be key to your success in this role.,

As a Project Implementation Engineer with 3-4 years of experience, your primary responsibility will be to oversee the entire onboarding process for new customers, ensuring they derive maximum value from Facilio's platform. Your role is at the nexus of product comprehension, customer insights, and flawless execution. Your tasks will involve managing customer onboarding from the initial discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. You will conduct workshops to gather business requirements, align them with Facilio modules, and determine the feasibility within the product framework. A key aspect of your role will be translating customer objectives into precise and detailed documentation (BRDs) and defining the project scope based on use cases and timelines. You will be responsible for product configuration, coordinating integrations, and testing to ensure seamless deployments aligned with customer expectations. In addition, your duties will include preparing and executing test plans, overseeing UAT, and resolving any issues or gaps that may arise. You will create user guides, training materials, and conduct end-user training sessions to facilitate adoption. Throughout the onboarding journey, you will act as a trusted advisor and the primary point of contact, maintaining a balance between technical expertise and clear communication. Collaboration with Sales, Pre-sales, Engineering, Product, and Support teams will be crucial to delivering value and ensuring a smooth transition post-onboarding. We are seeking candidates with 3-5 years of experience in a customer onboarding role at a SaaS product company. The ideal candidate should have a strong background in managing end-to-end onboarding cycles for enterprise customers, along with a deep understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are required, as you will be interacting with customer project leads, executives, and internal teams regularly. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with a keen eye for detail and a preference for scalable solutions will be beneficial. Experience in commercial real estate or enterprise building systems is considered a bonus. This is a full-time position with benefits including health insurance and Provident Fund. The working schedule is during the day with a performance bonus offered. Proficiency in English is preferred, and the work location is in person. Join us in this exciting role where you will play a pivotal part in ensuring successful onboarding experiences for our valued customers.,

As a Sales Associate, you will be responsible for calling customers, conducting online product demos, following up with leads, and managing the customer onboarding process. Additionally, you will keep track of sales activities in our CRM and share customer feedback to enhance our products. You will conduct engaging online product demos via platforms like Google Meet/Zoom, customizing presentations to meet specific customer needs and effectively address queries. In addition, you will initiate inbound calls to identify potential customers from leads, implement follow-up procedures to nurture leads, and convert them into active customers. Managing the end-to-end customer onboarding process will be a key part of your role, ensuring a seamless transition from sales to product utilization. It is essential to maintain detailed records of all sales activities, customer feedback, queries, and interactions using CRM tools to ensure accurate and up-to-date information. Providing insights into customer preferences and market trends will be crucial to inform marketing initiatives. You will also report customer feedback, suggestions, and market insights for continuous improvement. The ideal candidate will have internship or full-time experience in sales or a related field. Strong communication skills and confidence in presenting and demonstrating products to potential customers are essential. Moreover, possessing strong interpersonal skills is crucial for effective relationship management. Key Skills: customer onboarding, communication skills, inside sales, customer support, interpersonal skills, lead generation, product demos, CRM, CRM tools, sales, inbound lead generation.,

As a Salesforce Development Professional at YASH Technologies, you will be responsible for analyzing requirements, developing technical solutions aligning with Salesforce best practices, and providing solutioning to customers based on user requirements analysis. You will define optimal designs and solutions to meet client requirements, deliver customer requirements within agreed timelines, and drive the team for delivery excellence. Your role will involve innovating new tools and accelerators for competency building activities, mentoring and guiding team members, and technically leading the team in Salesforce projects. Your required technical and functional competencies include hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, and LWC Development. You should also be proficient in configuring and customizing Sales Cloud, Experience Cloud, Service Cloud, and any Industry Clouds within the Salesforce ecosystem. Additionally, you are expected to have at least 5 SFDC Certifications. As part of the YASH team, you will be empowered to create a career path that aligns with your goals in an inclusive team environment. We prioritize continuous learning, unlearning, and relearning through career-oriented skilling models and technology. Our workplace values flexibility, emotional positivity, self-determination, trust, transparency, open collaboration, and support to achieve business goals. Join us at YASH Technologies to be part of a stable employment with a great atmosphere and ethical corporate culture. If you are a seasoned Salesforce professional with 5-8 years of experience and a passion for driving positive changes in a virtual world, we welcome you to apply and be a part of our dynamic team dedicated to excellence in technology integration.,

The Senior Customer Success Manager plays a crucial role in the success of Contlo, a pioneering AI marketing platform dedicated to empowering modern businesses through generative AI technology. As a customer-centric individual with a passion for AI, your primary responsibility will involve ensuring the seamless onboarding and retention of customers, particularly in the D2C and Ecommerce sectors. Your responsibilities will include guiding new customers through the onboarding process, conducting training sessions to maximize platform utilization, and developing a deep understanding of customers" objectives and challenges. Serving as the main point of contact for customer inquiries and concerns, you will proactively engage with customers to identify opportunities for enhanced value and optimization. Collaboration with cross-functional teams such as Sales, Product, and Support is essential to advocate for customer needs and drive product improvements based on customer feedback. Your qualifications should include a Bachelor's degree in Business or Marketing, 5-6 years of customer-facing experience, strong interpersonal and communication skills, and a customer-focused mindset. If you are detail-oriented, organized, and have a background in SAAS startups with exposure to the D2C/Ecommerce industry, we invite you to bring your expertise and dedication to our team at Contlo. Join us in shaping the future of AI-driven marketing and customer success.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world, driving us beyond generational gaps and disruptions of the future. We are looking to hire Salesforce Professionals with 0-1 year of experience in the following areas: - Provide quality deliverables and develop technical solutions aligning with Salesforce best practices. - Analyze and understand the requirements to develop the technical solution. - Required technical/functional competencies include basic knowledge of APEX Coding, Trailhead completion related to APEX and Lightning Super badge. - Sales Cloud knowledge encompassing modules and functionalities like Salesforce Declaratives & Configurations, Account Management, Contact Management, Lead Management, Web to Lead, Opportunity Management, and more. - Experience Cloud understanding covering Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, and more. - Service Cloud familiarity with modules and functionalities such as Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, and more. - Basic understanding of any Salesforce Industry Clouds and completion of related Trailheads & Badges. - Required behavioral competencies include Accountability, Agility, Collaboration, Communication, and Drives Results. At YASH, you are empowered to create a career path in an inclusive team environment. We emphasize career-oriented skilling models and continuous learning, unlearning, and relearning supported by technology. Our workplace values flexible work arrangements, emotional positivity, self-determination, trust, transparency, collaboration, and all necessary support for achieving business goals. Join us for stable employment in a great atmosphere with an ethical corporate culture.,

MaintWiz is calling Fresh MBAs for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required MBA Degree from a reputed school. Mechanical / Electrical Engineering Degree in under graduation preferred. Prior experience in SAP PM, Plant Maintenance, Asset Management, O&M, TPM, Lean Principles, Reliability, Condition Monitoring, TPM roll out will be advantageous.

MaintWiz is calling Fresh MBAs for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required

Responsible for sustaining and growing our business to achieve long-term success by effectively managing client accounts PrimaryResponsibilities Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Anticipating key account changes and improvements. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

You will play a pivotal role as a Senior Customer Success Manager at Contlo, a cutting-edge AI marketing platform dedicated to empowering modern businesses through the utilization of their brand's generative AI Model. Your primary focus will revolve around ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce sectors. If you possess a genuine passion for AI technology and a firm commitment to customer success, we are eager to have you on board. Your key responsibilities will include: Customer Onboarding: - Assisting new customers throughout the onboarding process to facilitate a seamless transition and ensure a comprehensive grasp of our offerings. - Conducting onboarding sessions and training to enable customers to maximize the utility of our platform effectively. Customer Success and Retention: - Cultivating a profound understanding of our customers" business objectives, challenges, and requirements. - Serving as the primary point of contact for addressing customer inquiries, issues, and escalations promptly and efficiently. - Proactively engaging with customers to gauge their product usage, pinpoint opportunities for enhanced value, and optimize their experience. - Regularly conducting check-ins and business reviews with customers to evaluate their satisfaction levels and achievements with our products. Cross-functional Collaboration: - Collaborating with various teams such as Sales, Product, and Support to champion customer needs and deliver seamless solutions. - Relaying customer feedback to internal teams to drive product enhancements and refinements effectively. Qualifications and Experience: - A Bachelor's degree in Business, Marketing, or a related field is preferred. - 5-6 years of experience in a client-facing capacity, ideally in Customer Success, Account Management, or Customer Support. - Exceptional interpersonal and communication skills, both written and verbal. - Possessing an empathetic and customer-centric approach with a genuine desire to help customers thrive. - Strong problem-solving abilities to navigate challenges and devise optimal solutions. - Detail-oriented and well-organized, capable of managing multiple client relationships efficiently. - Prior exposure to SAAS startups would be advantageous. - Familiarity with the D2C/Ecommerce industry is highly desirable.,

You will be joining our client, an Enterprise B2B SaaS startup based in Pune, India, that offers a cutting-edge Retail Media Operating System. This system has been proven to increase retailers" profitability by 7% of sales, enabling them to activate and engage with 10 times more brands through an omni-channel media buying experience. Tier 1 retailers and marketplaces globally are leveraging this platform to accelerate their Monetization strategy and stay ahead of the market by at least 2 years. As a Client Solutions Engineer, you will play a crucial role in understanding and addressing the needs of our clients during the pre-sales process. Working closely with the pre-sales team, you will be responsible for driving the successful completion of RFPs and RFIs by providing detailed information about our product capabilities. Your tasks will include designing tailored solutions, conducting product demos and proof-of-concepts (POCs), and ensuring seamless integration with our offerings. Your responsibilities will also involve collaborating with internal and external stakeholders to translate business requirements into technical strategies. You will be expected to utilize your technical knowledge to position our offerings effectively, identify client needs, and contribute to project scoping and proposal development. Strong communication skills will be essential as you interact with technical and non-technical stakeholders, including senior managers, directors, VPs, and C-suite leaders. To excel in this role, you should have a minimum of 3 to 5+ years of experience in a client-facing, solution engineering, or product management role within the B2B SaaS, AdTech, Martech, RetailTech, or enterprise tech industry. You must be adept at simplifying complex product capabilities into compelling client stories and comfortable working in a fast-paced, high-growth environment. Additionally, having expertise in architecting customized solutions for clients, strong communication and presentation skills, and the ability to engage with senior stakeholders are key requirements. Your skill set should include end-to-end ownership of pre-sales cycles, managing RFPs, RFIs, demos, POCs, and custom solution builds. You should also demonstrate proficiency in engaging VP/C-level decision-makers, exceptional communication skills, and the ability to lead and motivate teams effectively. If you possess a passion for delivering innovative solutions, driving business impact, and building strong client relationships, we invite you to explore this exciting opportunity with us.,

**Job Description:** As a part of our team, you will engage with customers through various channels, including conducting online product demos and following up with potential leads. Your role will involve managing the customer onboarding process and ensuring a smooth transition from sales to product utilization. It will also require you to maintain accurate records of sales activities and customer interactions using CRM tools. Your insights into customer preferences and market trends will play a crucial role in shaping our marketing strategies and product improvements. **What You Will Do:** - Conduct engaging online product demos using platforms like Google Meet/Zoom to address customer queries effectively. - Initiate inbound calls to identify potential customers, nurture leads, and convert them into active customers. - Manage the end-to-end customer onboarding process to ensure a seamless transition from sales to product utilization. - Maintain detailed records of sales activities, customer feedback, and interactions using CRM tools. - Provide insights into customer preferences and market trends to drive marketing initiatives. - Report customer feedback, suggestions, and market insights for continuous improvement. **What We're Looking For:** - Prior experience in sales or a related field, either through internship or full-time roles. - Strong communication skills and confidence in presenting and demonstrating products to potential customers. - Excellent interpersonal skills for effective relationship management. **Skills Required:** Customer onboarding, communication skills, inside sales, customer support, interpersonal skills, lead generation, product demos, CRM, CRM tools, inbound lead generation. (Note: This job description is a summary of the key responsibilities and requirements for this role and is subject to change based on business needs and priorities.),

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concerns, and feedback. Understanding customer needs and advocating for their interests within the company to shape product development based on feedback will be essential. Additionally, your role will involve proactively engaging with customers to ensure satisfaction, identifying opportunities for upselling or cross-selling, and resolving any issues efficiently in collaboration with the support team. Monitoring customer usage and performance metrics to provide insights for maximizing ROI, sharing product knowledge with customers, and collecting feedback to drive continuous improvement are also key aspects of the position. To be successful in this role, you should have at least 2 years of experience in customer success, account management, or a related field, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, technical aptitude, and a customer-centric mindset are essential. You should also be a team player with strong organizational and time-management skills. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are passionate about helping customers succeed and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.,

The Product Specialist at our company plays a crucial role in driving customer success by ensuring seamless adoption, engagement, and satisfaction with the Digii platform. As a trusted advisor, you will work closely with internal teams and customers to build confidence across all stages of the solution delivery lifecycle. Your responsibilities will include developing and executing strategic initiatives to enhance customer onboarding, retention, and engagement. You will also monitor product adoption metrics, conduct training sessions, and lead regular customer meetings to track progress and resolve challenges. In your role, you will own customer relationships, ensuring high satisfaction and continuous improvement in their experience with Digii. By working closely with sales, services, support, and leadership teams, you will drive overall customer success. You will also act as the Voice of the Customer, gathering and analyzing feedback to provide actionable insights to product management and engineering teams, thus driving improvements in the product and services. Collaboration with engineering, product management, and support teams will be essential to resolve technical challenges faced by customers. You will ensure timely resolutions for customer issues, maintain deep knowledge of Digii's platform capabilities, and provide effective technical guidance. Through cross-functional collaboration with various teams, such as engineering, sales, services, support, and leadership, you will enhance customer outcomes and align business objectives. **Qualifications:** **Must Haves:** - 2-3 years of experience as a Product Specialist - Good Understanding of MS Excel - Ability to understand customer KPIs and goals - Proactively make strategic recommendations that deliver ROI - Experience implementing new processes and communicating them with internal teams - Motivated and positive approach to solving customer problems - Passion for technology and contributing to a fast-growing SaaS company - Experience working with cross-functional teams **Preferred:** - Understanding of API architecture and use cases - Experience with customer onboarding and retention strategies - Knowledge of customer success platforms - Basic knowledge of SQL or data analysis tools - Understanding of SaaS business models and customer lifecycle management - Familiarity with CRM tools This position is located in Hyderabad.,

Position - Business Relationship Manager - Business Loans-Consumer Service Group-Sales Job Role: Responsible for developing good relations with Internal Teams & Corporates to generate leads (Both Dealers and Vendors) Ability to map the markets to identify Vendors/Dealers associated with the on-boarded Corporates Managing end-to-end Customer on boarding, i.e. starting from analysing their requirements, structuring the loan, negotiating commercials and ensuring disbursement Identify New corporates for tie-ups and working with product team to design programs Managing the relationship and ensuring utilisation of limits To be alert on competitive elements in the target segments (viz. other banks/NBFC) & Augment the presence and penetration of the Kotak brand in the target market Job Requirements : Working Capital Product knowledge is required as well as have a good understanding of different business models, cash flows, Risk. Ability to understand financials and propose deals is critical MBA/ CA mandatory Experience of 2 years Plus Strong oral and written Communication & should be able to Negotiate well.

We are looking for a motivated B2B Sales Executive with experience in the education sector to drive revenue growth by promoting our platform to schools and coaching institutes. Your key responsibilities will include generating leads, building strong relationships with key decision-makers, conducting field visits and presentations, proposing customized solutions, achieving sales targets, collaborating with internal teams, keeping track of industry trends, and maintaining accurate sales records in the CRM. This position is full-time and permanent, with benefits including commuter assistance, paid sick time, and paid time off. The work schedule is during the day, with additional perks such as performance bonuses and yearly bonuses. As part of the application process, we would like to know if you are comfortable with traveling within a state, your expected monthly salary, and your experience in the Education Industry. Knowledge of the Marathi language is preferred. The work location for this role is in Mumbai, Maharashtra, and will require in-person presence for fulfilling the job responsibilities.,

Job Description: Customer Success - Sr. Executive Role Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RIs and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/BSC (Compulsory) OR MBA (IT) (Good to have) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

We are looking for a competitive and trustworthy Sales and Marketing Executive & BDM to build up our business activities. Responsibilities: Identify and pursue new business opportunities and partnerships to drive revenue growth. Develop and implement strategic sales and marketing plans to achieve company objectives. Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions. Conduct market research to identify trends, customer needs, and competitive landscapes. Present and demonstrate our products/services to potential clients, effectively communicating their value proposition. Negotiate contracts and close deals, ensuring mutually beneficial agreements. Collaborate with internal teams (e.g., product development, operations) to ensure seamless customer onboarding and satisfaction. Prepare and present sales forecasts, reports, and analyses to senior management. Represent the company at industry events, conferences, and networking functions. Stay updated on industry best practices and emerging technologies.

Roles and Responsibilities: What will you do The key responsibility of this role will be to facilitate a partnership between customers and internal teams, creating an engaging and productive deployment experience for customers throughout their solution adoption phase. Additional responsibilities will include regular cadence reporting on key metrics as defined by CS leaders (ex, indicators of feature adoption or deployment progress), pre-sales support on services, and collaboration with service delivery teams to tailor service offerings to client requirements. Onboard key customers through full deployment, with a focus on structured project management combined with white-glove relationship management. Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with insight while advocating for their needs Communicate expectations, project timelines, requirements, and potential blockers to key stakeholders, both internal and external Lead the deployment project teams in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed Expand the client engagement by collaborating with key decision-makers and stakeholders to understand their requirements and continually position our services as the optimal solution for net new, upsell, and renewal opportunities. Strategic Pre-Sales Support on Services: Collaborate with the Sales, Solution Engineering, & Customer Success Management and service leaders to help with the positioning of our Services offerings and meet sales targets while ensuring right-fit . Achieving trusted advisor status by understanding all aspects of the Services portfolio, including MDR, DFIR, Threat Hunting, Strategic Advisory, and Deployment Services. Demonstrate the value of service positionsby executing compelling presentations and demonstrations of our services to prospective clients. Articulate the value proposition of our Services and how they address specific client needs and challenges. Collaborate with the service delivery teams and customers to ensure alignment between sales, solution engineering, and service execution, and when relevant, provide initial scoping along with the Services team. What skills and knowledge should you bring At least 7 years of prior experience at an enterprise software company (preference to those with Endpoint Protection experience) in related roles (Customer Success, Support, Training, etc.) Experience with managing highly complex implementations and technical engagements for a diverse set of customers, including identifying customer requirements Customer-focused with experience in customer-facing roles (Customer Success, Support, Professional Services, Customer Onboarding, etc.) Experience with Salesforce and with project management tools like Asana/Atlassian. Requirement for an existing understanding of customer IT/security architecture and continued learning related to the technical landscape and deployment specifics of SentinelOne product and service offerings Knowledge of security technologies, architecture, and operations and experience in advising customers on best practices Knowledge of Windows, MacOS and Linux operating systems as well as containerized environments Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment Impeccable written and verbal communication skills Thrives in a multitasking environment and can adjust priorities on-the-fly Strategic and creative thinker with well-developed problem-solving and analytical skills Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies Experience in the IT or Cybersecurity industry, especially Endpoint Security and SIEM, with host base (endpoint agent) security solutions is preferred

Role Overview: We are seeking a dynamic and experienced Manager to lead a team responsible for the acquisition of asset and liability products on behalf of a partner bank. The ideal candidate will be responsible for driving field-level sales, managing a team of acquisition executives, ensuring compliance, and building strong working relationships with the banks local teams. Key Responsibilities 1. Lead and manage a team of field executives acquiring customers for bank products (CASA, deposits, personal loans, business loans, credit cards, etc.). 2. Develop and execute a territory-level acquisition strategy aligned with the banks goals. 3. Ensure daily productivity, lead generation, and quality of customer onboarding by the team. 4. Act as a key liaison between the vendor and the bank, ensuring smooth coordination, communication, and reporting. 5. Monitor team performance, provide field coaching, and ensure adherence to compliance and KYC guidelines. 6. Drive performance through effective target setting, reviews, and performance management. 7. Handle escalations from customers, executives, or the bank and ensure resolution within TAT. 8. Prepare and share MIS reports with both internal stakeholders and the banks management. 9. Identify process improvement opportunities and work closely with internal teams to enhance operational efficiency. Skills Required 1. Team Management & Field Supervision 2. Deep understanding of Retail Banking Products (CASA, Loans, Credit Cards) 3. Target-Oriented and Execution-Driven 4. Knowledge of KYC/Compliance Norms 5. Proficient in Sales Reporting & CRM Tools 6. Stakeholder Management (Bank & Internal) Technical/Functional Proficiency Required 1. Prior experience in a DSA/vendor-managed banking channel is a strong advantage. 2. Familiarity with both asset and liability banking products. 3. Strong leadership, field management, and interpersonal skills

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile • Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs. • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. • Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools. Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs . • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools . Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------