Product and Customer Onboarding Associate (SaaS)

You will play a pivotal role in overseeing the entire onboarding journey for new customers at Facilio. Your responsibilities will span from the initial kickoff to the go-live stage, ensuring that customers derive maximum value from Facilio's platform. This position requires a blend of product expertise, customer understanding, and efficient execution. - Lead customer onboarding process encompassing discovery, BRD creation, implementation, UAT, and final rollout. - Conduct workshops to elicit business requirements, align them with Facilio modules, and determine feasible solutions within the product framework. - Translate customer objectives into detailed documentation (BRDs) and establish project scope based on defined use cases and timelines. - Manage product configuration, coordinate integrations, and execute testing to ensure seamless deployments in alignment with customer expectations. - Develop and implement test plans, oversee UAT, and facilitate the resolution of any identified issues or gaps. - Create user guides, training materials, and conduct end-user training sessions to drive adoption and proficiency. - Serve as a reliable advisor and primary point of contact throughout the onboarding process, maintaining a balance between technical depth and effective communication. - Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. Qualifications Required: - 3+ years of experience in a customer onboarding role within a SaaS product company. - Demonstrated expertise in managing end-to-end onboarding/implementation cycles for enterprise customers. - Strong grasp of requirement gathering, scope definition, and documentation best practices. - Hands-on experience in configuration, UAT, testing, and training within a product environment. - Excellent communication and stakeholder management skills, adept at interacting with customer project leads, executives, and internal teams. - Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi). - Analytical mindset with meticulous attention to detail and a preference for scalable solutions. - Experience in commercial real estate or enterprise building systems would be advantageous.,