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3.0 - 7.0 years
0 Lacs
chennai, all india
On-site
As a Customer Onboarding Specialist at Facilio, you will play a crucial role in ensuring new customers have a seamless experience from kickoff to go-live, maximizing the value they derive from our platform. Your responsibilities will encompass a blend of product expertise, customer understanding, and efficient execution. Key Responsibilities: - Own the end-to-end customer onboarding journey, starting from initial discovery and Business Requirement Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. - Conduct workshops to gather business requirements, align them with Facilio modules, and determine the feasible functionalities within the product. - Tran...
Posted 21 hours ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
Role Overview: As a Customer Onboarding Specialist at Facilio, you will be responsible for managing the entire onboarding journey for new customers. Your role will involve understanding customer requirements, translating them into clear documentation, coordinating product configuration and testing, and providing training to ensure smooth adoption of Facilio's platform. Key Responsibilities: - Own customer onboarding process from initial discovery to final rollout, ensuring maximum value for customers. - Conduct workshops to gather business requirements and map them to Facilio modules. - Translate customer objectives into detailed documentation (BRDs) and define project scope based on timelin...
Posted 1 month ago
15.0 - 19.0 years
0 Lacs
pune, maharashtra
On-site
Role Overview: You will be responsible for setting up and leading the business process management (BPM) center of excellence (CoE) at GCC, Pune. Your role will involve defining and owning the vision for BPM for the organization and driving the implementation of all related components. As a leader, you will be the custodian of process governance at the executive leadership level through to the execution level of the process hierarchy. Your objective will be to champion BPM best practices to enhance process maturity within the organization. Key Responsibilities: - Lead the Center of Excellence at GCC and oversee a team of experienced business process analysts - Develop and implement BPM strate...
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Customer Onboarding Specialist at Facilio, you will be responsible for managing the entire onboarding journey for new customers. Your role will involve working closely with customers to ensure they derive maximum value from Facilio's platform. This position requires a combination of product understanding, customer insight, and execution skills. - Own customer onboarding process from initial discovery to final rollout, ensuring a smooth transition for new customers. - Conduct workshops to gather business requirements, map them to Facilio modules, and determine project feasibility. - Translate customer objectives into detailed documentation (BRDs) and define project scope based on use cas...
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
You will play a pivotal role in overseeing the entire onboarding journey for new customers at Facilio. Your responsibilities will span from the initial kickoff to the go-live stage, ensuring that customers derive maximum value from Facilio's platform. This position requires a blend of product expertise, customer understanding, and efficient execution. - Lead customer onboarding process encompassing discovery, BRD creation, implementation, UAT, and final rollout. - Conduct workshops to elicit business requirements, align them with Facilio modules, and determine feasible solutions within the product framework. - Translate customer objectives into detailed documentation (BRDs) and establish pro...
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Project Implementation Engineer with 3-4 years of experience, your primary responsibility will be to oversee the entire onboarding process for new customers, ensuring they derive maximum value from Facilio's platform. Your role is at the nexus of product comprehension, customer insights, and flawless execution. - Managing customer onboarding from initial discovery phase to final rollout - Conducting workshops to gather business requirements and align them with Facilio modules - Translating customer objectives into precise BRDs and defining project scope - Coordinating product configuration, integrations, and testing for seamless deployments - Preparing and executing test plans, overseei...
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
Facilio is a fast-growing SaaS company dedicated to assisting large real estate portfolios in enhancing operational efficiency. Our cloud-based platform consolidates maintenance, sustainability, tenant experience, and other building operations, serving as a unified system of record. This integration empowers real estate teams to optimize performance and lower costs effectively. As the Customer Onboarding Specialist at Facilio, you are entrusted with overseeing the seamless onboarding journey for new customers, from the initial kickoff to the go-live stage. Your pivotal role encompasses a blend of product expertise, customer insights, and efficient execution strategies. Your responsibilities ...
Posted 3 months ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
You will be responsible for managing the entire onboarding journey for new customers at our company, ensuring they derive maximum value from Facilio's platform. Your role will involve a combination of product understanding, customer insight, and effective execution. Your tasks will include overseeing customer onboarding starting from initial discovery and Business Requirement Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. Additionally, you will conduct workshops to gather business requirements, align them with Facilio modules, and determine their feasibility within the product. Translating customer objectives into detailed documentation (BRDs) an...
Posted 4 months ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Project Implementation Engineer with 3-4 years of experience, your primary responsibility will be to oversee the entire onboarding process for new customers, ensuring they derive maximum value from Facilio's platform. Your role is at the nexus of product comprehension, customer insights, and flawless execution. Your tasks will involve managing customer onboarding from the initial discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. You will conduct workshops to gather business requirements, align them with Facilio modules, and determine the feasibility within the product framework. A key aspect of your rol...
Posted 5 months ago
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