3 Bpm Software Jobs

Facilio is a fast-growing SaaS company dedicated to assisting large real estate portfolios in enhancing operational efficiency. Our cloud-based platform consolidates maintenance, sustainability, tenant experience, and other building operations, serving as a unified system of record. This integration empowers real estate teams to optimize performance and lower costs effectively. As the Customer Onboarding Specialist at Facilio, you are entrusted with overseeing the seamless onboarding journey for new customers, from the initial kickoff to the go-live stage. Your pivotal role encompasses a blend of product expertise, customer insights, and efficient execution strategies. Your responsibilities entail taking charge of customer onboarding right from the discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final deployment. By conducting workshops to elicit business requirements, aligning them with Facilio modules, and determining their feasibility within the product, you ensure a comprehensive understanding of customer objectives. You meticulously translate these objectives into detailed BRDs, outlining project scopes based on use cases and timelines. Furthermore, you orchestrate product configuration, coordinate integrations, and conduct rigorous testing to guarantee seamless deployments that align with expectations. Your role also involves devising and executing test plans, overseeing UAT processes, and proactively addressing any issues or gaps that may arise. Additionally, you create user guides, develop training materials, and conduct end-user training sessions to facilitate smooth adoption of the platform. Acting as a trusted advisor and primary point of contact throughout the onboarding journey, you strike a balance between technical proficiency and clear communication. Collaboration with cross-functional teams, including Sales, Pre-sales, Engineering, Product, and Support, is essential to deliver value and ensure a seamless transition post-onboarding. The ideal candidate for this role should possess 3-5 years of experience in customer onboarding within a SaaS product company, with additional experience as a Salesforce developer being advantageous. A strong background in managing end-to-end onboarding/implementation cycles for enterprise customers is crucial. Proficiency in requirement gathering, scope definition, and documentation best practices is essential, along with hands-on experience in configuration, UAT, testing, and training within a product environment. Exceptional communication skills and adept stakeholder management abilities are vital, as you collaborate with customer project leads, executives, and internal teams. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is expected. An analytical mindset with meticulous attention to detail and a preference for scalable solutions are key attributes. Prior experience in commercial real estate or enterprise building systems is considered a bonus, enhancing your suitability for this role.,

You will be responsible for managing the entire onboarding journey for new customers at our company, ensuring they derive maximum value from Facilio's platform. Your role will involve a combination of product understanding, customer insight, and effective execution. Your tasks will include overseeing customer onboarding starting from initial discovery and Business Requirement Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. Additionally, you will conduct workshops to gather business requirements, align them with Facilio modules, and determine their feasibility within the product. Translating customer objectives into detailed documentation (BRDs) and defining project scope based on use cases and timelines will also be part of your responsibilities. You will be in charge of product configuration, integration coordination, and testing to ensure smooth deployments that meet expectations. Your role will involve preparing and executing test plans, coordinating UAT, and resolving any issues or gaps that may arise. Furthermore, you will develop user guides, training materials, and conduct end-user training sessions to facilitate adoption. As a key point of contact throughout the onboarding journey, you will act as a trusted advisor, maintaining a balance between technical expertise and effective communication. Collaboration with various teams such as Sales, Pre-sales, Engineering, Product, and Support will be essential to deliver value and ensure a seamless transition post-onboarding. We are seeking a candidate with 3-5 years of experience in a customer onboarding role within a SaaS product company. The ideal candidate should have experience managing end-to-end onboarding and implementation cycles for enterprise customers. Strong knowledge of requirement gathering, scope definition, and documentation best practices is required. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are crucial, as you will be working closely with customer project leads, executives, and internal teams. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with great attention to detail and a preference for scalable solutions is highly valued. Experience in commercial real estate or enterprise building systems will be considered a bonus. This is a full-time position with benefits including Health insurance, Paid sick time, Paid time off, and Provident Fund. The work location is in person.,

As a Project Implementation Engineer with 3-4 years of experience, your primary responsibility will be to oversee the entire onboarding process for new customers, ensuring they derive maximum value from Facilio's platform. Your role is at the nexus of product comprehension, customer insights, and flawless execution. Your tasks will involve managing customer onboarding from the initial discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. You will conduct workshops to gather business requirements, align them with Facilio modules, and determine the feasibility within the product framework. A key aspect of your role will be translating customer objectives into precise and detailed documentation (BRDs) and defining the project scope based on use cases and timelines. You will be responsible for product configuration, coordinating integrations, and testing to ensure seamless deployments aligned with customer expectations. In addition, your duties will include preparing and executing test plans, overseeing UAT, and resolving any issues or gaps that may arise. You will create user guides, training materials, and conduct end-user training sessions to facilitate adoption. Throughout the onboarding journey, you will act as a trusted advisor and the primary point of contact, maintaining a balance between technical expertise and clear communication. Collaboration with Sales, Pre-sales, Engineering, Product, and Support teams will be crucial to delivering value and ensuring a smooth transition post-onboarding. We are seeking candidates with 3-5 years of experience in a customer onboarding role at a SaaS product company. The ideal candidate should have a strong background in managing end-to-end onboarding cycles for enterprise customers, along with a deep understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are required, as you will be interacting with customer project leads, executives, and internal teams regularly. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with a keen eye for detail and a preference for scalable solutions will be beneficial. Experience in commercial real estate or enterprise building systems is considered a bonus. This is a full-time position with benefits including health insurance and Provident Fund. The working schedule is during the day with a performance bonus offered. Proficiency in English is preferred, and the work location is in person. Join us in this exciting role where you will play a pivotal part in ensuring successful onboarding experiences for our valued customers.,