Project Implementation specialist Kiara Global Services

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for managing the entire onboarding journey for new customers at our company, ensuring they derive maximum value from Facilio's platform. Your role will involve a combination of product understanding, customer insight, and effective execution. Your tasks will include overseeing customer onboarding starting from initial discovery and Business Requirement Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. Additionally, you will conduct workshops to gather business requirements, align them with Facilio modules, and determine their feasibility within the product. Translating customer objectives into detailed documentation (BRDs) and defining project scope based on use cases and timelines will also be part of your responsibilities. You will be in charge of product configuration, integration coordination, and testing to ensure smooth deployments that meet expectations. Your role will involve preparing and executing test plans, coordinating UAT, and resolving any issues or gaps that may arise. Furthermore, you will develop user guides, training materials, and conduct end-user training sessions to facilitate adoption. As a key point of contact throughout the onboarding journey, you will act as a trusted advisor, maintaining a balance between technical expertise and effective communication. Collaboration with various teams such as Sales, Pre-sales, Engineering, Product, and Support will be essential to deliver value and ensure a seamless transition post-onboarding. We are seeking a candidate with 3-5 years of experience in a customer onboarding role within a SaaS product company. The ideal candidate should have experience managing end-to-end onboarding and implementation cycles for enterprise customers. Strong knowledge of requirement gathering, scope definition, and documentation best practices is required. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are crucial, as you will be working closely with customer project leads, executives, and internal teams. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with great attention to detail and a preference for scalable solutions is highly valued. Experience in commercial real estate or enterprise building systems will be considered a bonus. This is a full-time position with benefits including Health insurance, Paid sick time, Paid time off, and Provident Fund. The work location is in person.,

Posted 1 week ago

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Project Implementation Engineer Kiara Global Services

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Project Implementation Engineer with 3-4 years of experience, your primary responsibility will be to oversee the entire onboarding process for new customers, ensuring they derive maximum value from Facilio's platform. Your role is at the nexus of product comprehension, customer insights, and flawless execution. Your tasks will involve managing customer onboarding from the initial discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. You will conduct workshops to gather business requirements, align them with Facilio modules, and determine the feasibility within the product framework. A key aspect of your role will be translating customer objectives into precise and detailed documentation (BRDs) and defining the project scope based on use cases and timelines. You will be responsible for product configuration, coordinating integrations, and testing to ensure seamless deployments aligned with customer expectations. In addition, your duties will include preparing and executing test plans, overseeing UAT, and resolving any issues or gaps that may arise. You will create user guides, training materials, and conduct end-user training sessions to facilitate adoption. Throughout the onboarding journey, you will act as a trusted advisor and the primary point of contact, maintaining a balance between technical expertise and clear communication. Collaboration with Sales, Pre-sales, Engineering, Product, and Support teams will be crucial to delivering value and ensuring a smooth transition post-onboarding. We are seeking candidates with 3-5 years of experience in a customer onboarding role at a SaaS product company. The ideal candidate should have a strong background in managing end-to-end onboarding cycles for enterprise customers, along with a deep understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are required, as you will be interacting with customer project leads, executives, and internal teams regularly. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with a keen eye for detail and a preference for scalable solutions will be beneficial. Experience in commercial real estate or enterprise building systems is considered a bonus. This is a full-time position with benefits including health insurance and Provident Fund. The working schedule is during the day with a performance bonus offered. Proficiency in English is preferred, and the work location is in person. Join us in this exciting role where you will play a pivotal part in ensuring successful onboarding experiences for our valued customers.,

Posted 1 week ago

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