About Facilio Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs. What You’ll Do You’ll own the entire onboarding journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution. Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout. Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product. Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines. Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations. Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps. Create user guides, training material, and run end-user training sessions to support adoption. Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication. Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. What We’re Looking For 3-5 years of experience in a customer onboarding role at a SaaS product company. Experience as a salesforce developer would be a plus. Experience managing end-to-end onboarding/implementation cycles for enterprise customers. Strong understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment. Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams. Proficient in tools like JIRA, MS Office, and BPM software (Visio, BizAgi). Analytical mindset with high attention to detail and a bias for scalable solutions. Experience in commercial real estate or enterprise building systems is a bonus. Show more Show less
Job Title: Integration Engineer Experience: 2–3 Years Location: Chennai Department: Engineering / Integrations Employment Type: Full-time About Facilio Facilio is an enterprise-scale, AI-driven property operations platform that unifies maintenance, compliance, sustainability, and tenant experience in a single solution. We empower real estate portfolios to operate more efficiently by unlocking real-time data and automating workflows across systems, people, and processes. Role Overview We are looking for a proactive and technically skilled Integration Engineer to join our growing team. In this role, you will collaborate closely with customers and internal teams to understand integration requirements and deliver robust, scalable solutions that seamlessly connect Facilio with third-party systems. Key Responsibilities Engage with customers to gather integration requirements and understand business use cases. Analyze and design tailored integration solutions involving REST APIs, webhooks, and authentication flows. Develop scripts or middleware services to facilitate integrations between Facilio and customer systems. Act as the primary technical liaison for customer integration queries and troubleshooting. Collaborate with the product and engineering teams to enhance integration capabilities. Document integration approaches, scripts, and API interactions for internal and customer use. Must-Have Skills Strong communication skills , both written and verbal; capable of handling customer calls and email conversations with clarity and professionalism. Proven experience in requirement gathering and solutioning for API-based integrations. Hands-on expertise with REST APIs and OAuth2 authentication mechanisms . Proficiency in scripting using any language (Python, Node.js, Bash, etc.). Ability to work independently and manage multiple integrations simultaneously. What We Offer An opportunity to be part of a rapidly growing tech company disrupting a traditional industry. A collaborative, inclusive, and dynamic work environment. Access to cutting-edge tools and technologies. A chance to work with global enterprise clients and contribute to meaningful digital transformations. Show more Show less
About Facilio: Facilio is a fast-growing vertical SaaS company that’s transforming how the world’s largest real estate portfolios are operated. With customers across the US, Middle East, Asia, and Australia, we’re leading the way in modernizing property operations through a unified, data-driven platform. Backed by global investors like Accel, Dragoneer, and Tiger Global, we’re building for scale — and people are at the heart of that journey. Key Responsibilities: Talent Acquisition: Own recruitment across teams and levels. Hire for key roles and help bring in people who are the right mix of skill and culture fit. End-to-End People Operations: Run the full employee lifecycle — from onboarding to offboarding — with a strong focus on employee experience at every touchpoint. Streamline day-to-day HR operations, including payroll, performance management, and HRIS. Performance Management & Growth: Drive processes like QBRs, annual reviews, and goal-setting workshops that push teams to raise the bar and do their best work. Engagement & Culture: Design and execute initiatives that keep our teams seen, engaged, and connected to the bigger picture. The People Go-To: Be the person folks turn to for answers, support, or just a sounding board. Help resolve people's challenges with empathy, discretion, and a bias towards solution. Skills: 4-5 yrs B2B SaaS HR experience in small, fast-moving teams — where you’ve worn many hats and made a real impact. Hiring: You've hired across functions (tech + business) and know how to bring in the right startup/scale-up talent. Generalist Experience: You’ve been hands-on with the entire employee lifecycle — from onboarding to exit — so you're comfortable with all aspects of HR. Execution-Biased: You get things done. From idea to impact, you know how to move quickly and collaborate across teams to bring things to life. Builder Energy: We’re not following a playbook — we’re writing it. If you’re looking to plug into a predictable HR machine, this won’t be it. But if you love designing from 0→1, you’ll thrive. Show more Show less
About Facilio Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs. What You’ll Do You’ll own the entire onboarding journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution. Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout. Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product. Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines. Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations. Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps. Create user guides, training material, and run end-user training sessions to support adoption. Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication. Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. What We’re Looking For 3-5 years of experience in a customer onboarding role at a SaaS product company. Experience as a salesforce developer would be a plus. Experience managing end-to-end onboarding/implementation cycles for enterprise customers. Strong understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment. Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams. Proficient in tools like JIRA, MS Office, and BPM software (Visio, BizAgi). Analytical mindset with high attention to detail and a bias for scalable solutions. Experience in commercial real estate or enterprise building systems is a bonus.
About Facilio: Facilio is on a mission to modernize property operations. Our AI-driven SaaS platform helps real estate owners and operators unify their operations across portfolios, automate workflows, and deliver exceptional occupant experiences — globally. We’re proud to be one of India’s fastest-growing enterprise SaaS companies with customers across the US, UAE, APAC, and India. About the Role: This is a strategic, hands-on leadership role where you’ll own marketing systems, data flows, campaign infrastructure, and outbound automation. You’ll also lead a small team, partner closely with demand gen and sales, and be the go-to person for scaling growth operations using AI and automation. We’re looking for someone with deep operational skills and strong people instincts — someone who can build structure in chaos, lead with clarity, and move fast without compromising quality. Key Responsibilities: Marketing Tech & Campaign Automation Manage full-stack marketing ops tools from TAM to Outreach — HubSpot, Salesforce, Apollo, Clay, Clearbit, Lemlist, Outplay, Smartlead, Outreach, Warmly.ai etc. AI-Powered Personalization & Scale Use Clay, ChatGPT, and similar tools to scale hyper-personalized outreach and automate enrichment, segmentation, and follow-ups Activate intent data and behavioral triggers to improve conversion and prioritization Funnel & Reporting Excellence Oversee lead scoring, routing, and campaign attribution across HubSpot and Salesforce Build dashboards to track campaign performance, pipeline influence, and funnel efficiency Enforce data integrity and hygiene across systems Team & Cross-Functional Leadership Lead and mentor a small marketing ops/campaign team Partner with demand gen, SDRs, sales, and revops to ensure operational alignment and campaign success Proactively surface process improvements and drive marketing productivity at scale Build and optimize multi-touch workflows across inbound and outbound channels, including email nurturing, outbound sequencing, and retargeting Who You Are: 3–4+ years of B2B SaaS marketing operations experience 1+ years of team leadership or mentorship experience Deep understanding of both inbound and outbound marketing operations, including campaign orchestration and tool integrations Strong hands-on experience with outbound automation tools (Lemlist, Smartlead, Outreach, Outplay) and data/intent tools (Apollo, Clearbit, Factors.ai) Comfortable using AI tools like Clay and ChatGPT for personalization, enrichment, and automation Analytical mindset with solid understanding of funnel metrics, attribution models, and campaign optimization Familiarity with workflow tools like Zapier or Make (Integromat) is a plus You’ll Thrive at Facilio if you: Bring solution-oriented thinking to every challenge Have great people skills and enjoy collaborating across teams Are comfortable working in ambiguity and finding structure through experimentation Lead with empathy and ownership — you elevate others while driving results Are genuinely passionate about marketing and always learning new tools and tactics Thrive in a fast-growing, fast-changing startup environment Why Join Facilio: Be part of a category-defining SaaS company built from India Take ownership of the systems that drive global marketing success Work with cutting-edge tools in AI, automation, and GTM tech Competitive salary + Benefits Flexible work culture with a global team and high-growth mindset
About the Role: As a key member of the Facilio team, you will be responsible for owning marketing systems, data flows, campaign infrastructure, and outbound automation. This strategic leadership role will require you to lead a small team, collaborate closely with demand generation and sales teams, and spearhead the scaling of growth operations through AI and automation. Your deep operational expertise and strong people instincts will be essential in bringing structure to chaos, providing clear leadership, and driving rapid progress while maintaining high quality standards. Key Responsibilities: In this role, you will be expected to handle various aspects including: - Managing marketing technology and campaign automation tools such as HubSpot, Salesforce, Apollo, Clay, Clearbit, Lemlist, Outplay, Smartlead, Outreach, and Warmly.ai - Leveraging AI-powered personalization tools like Clay and ChatGPT to scale hyper-personalized outreach, automate enrichment, segmentation, and follow-ups - Implementing intent data and behavioral triggers to enhance conversion rates and prioritize leads - Overseeing lead scoring, routing, and campaign attribution within HubSpot and Salesforce - Developing dashboards to monitor campaign performance, pipeline influence, and funnel efficiency - Ensuring data integrity and hygiene across systems - Leading and mentoring a small marketing operations/campaign team - Collaborating with demand generation, SDRs, sales, and revops teams to ensure operational alignment and campaign success - Identifying process enhancements proactively and driving marketing productivity at scale - Creating and optimizing multi-touch workflows across inbound and outbound channels, including email nurturing, outbound sequencing, and retargeting Who You Are: To excel in this role, you should possess: - At least 3-4 years of experience in B2B SaaS marketing operations - Minimum of 1 year of team leadership or mentorship experience - In-depth knowledge of both inbound and outbound marketing operations, including campaign orchestration and tool integrations - Hands-on experience with outbound automation tools such as Lemlist, Smartlead, Outreach, and Outplay, and data/intent tools like Apollo, Clearbit, and Factors.ai - Proficiency in using AI tools like Clay and ChatGPT for personalization, enrichment, and automation - Analytical mindset with a strong understanding of funnel metrics, attribution models, and campaign optimization - Familiarity with workflow tools like Zapier or Make (Integromat) is a plus You'll Thrive at Facilio if you: - Approach challenges with a solution-oriented mindset - Possess excellent interpersonal skills and enjoy collaborating across teams - Are comfortable navigating ambiguity and deriving structure through experimentation - Lead with empathy and take ownership of tasks, empowering others while achieving results - Have a genuine passion for marketing, constantly learning new tools and tactics - Excel in a fast-growing, dynamic startup environment Why Join Facilio: By joining Facilio, you will: - Become part of a category-defining SaaS company originating from India - Take charge of the systems that underpin global marketing success - Work with cutting-edge tools in AI, automation, and go-to-market technology - Enjoy a competitive salary and benefits package - Experience a flexible work culture within a global team that fosters a high-growth mindset,
What we do? At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry . As a company, we are a passionate crew of SaaS enthusiasts. We don't blend in, we break barriers, stay true, and triumph together! As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydne y. What you’ll do on a daily bas is? Take responsibility for resolving reported customer issues, ensuring they are effectively addres sed.Analyze and troubleshoot problems, identifying solutions to resolve customer conce rns.Work closely with internal teams and developers to advocate for customers and develop effective soluti ons.Create and update documentation, including FAQs and knowledge base artic les.Continuously maintain and enhance standard operating procedu res. What makes you a great fit? Engineering/MBA Grad uates: Ready to commit to a 6-month full-time internship at our Chennai o ffice.Strong Communic ators: Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audi ences.Analytical Thi nkers: Strong logical and analytical capabil ities.Problem So lvers: Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and exte rnal).Detail-Oriented Indivi duals: A keen eye for detail and prec ision. Why Join Our Internship P rogram? Earn While You Learn: Enjoy a paid internship exp erience.Pathway to a Full-Tim e Role: Outstanding performance during your internship could lead to a permanent position with us.Build Your Future: Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global cl ientele.
About Facilio Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs. What You’ll Do You’ll own the entire implementation journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution. Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout. Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product. Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines. Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations. Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps. Create user guides, training material, and run end-user training sessions to support adoption. Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication. Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. What We’re Looking For 3-5 years of experience in a customer onboarding role at a SaaS product company. Experience managing end-to-end onboarding/implementation cycles for enterprise customers. Ability to use scripting (Javascript) to work on customizations & automations is a must. Strong understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment. Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams. Analytical mindset with high attention to detail and a bias for scalable solutions. Experience in commercial real estate or enterprise building systems is a bonus.
What we do At Facilio, we&aposre pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we&aposre well on our way to bringing the SaaS revolution to the global enterprise real estate industry . As a company, we are a passionate crew of SaaS enthusiasts. We don&apost blend in, we break barriers, stay true, and triumph together! As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydne y. What youll do on a daily bas is Take responsibility for resolving reported customer issues, ensuring they are effectively addres sed.Analyze and troubleshoot problems, identifying solutions to resolve customer conce rns.Work closely with internal teams and developers to advocate for customers and develop effective soluti ons.Create and update documentation, including FAQs and knowledge base artic les.Continuously maintain and enhance standard operating procedu res. What makes you a great fit Engineering/MBA Grad uates: Ready to commit to a 6-month full-time internship at our Chennai o ffice.Strong Communic ators: Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audi ences.Analytical Thi nkers: Strong logical and analytical capabil ities.Problem So lvers: Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and exte rnal).Detail-Oriented Indivi duals: A keen eye for detail and prec ision. Why Join Our Internship P rogram Earn While You Learn: Enjoy a paid internship exp erience.Pathway to a Full-Tim e Role: Outstanding performance during your internship could lead to a permanent position with us.Build Your Future: Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global cl ientele. Show more Show less
About Facilio: Facilio is a fast-growing vertical SaaS company that’s transforming how the world’s largest real estate portfolios are operated. With customers across the US, Middle East, Asia, and Australia, we’re leading the way in modernizing property operations through a unified, data-driven platform. Backed by global investors like Accel, Dragoneer, and Tiger Global, we’re building for scale — and people are at the heart of that journey. Key Responsibilities: Talent Acquisition: Own recruitment across teams and levels. Hire for key roles and help bring in people who are the right mix of skill and culture fit. End-to-End People Operations: Run the full employee lifecycle — from onboarding to offboarding — with a strong focus on employee experience at every touchpoint. Streamline day-to-day HR operations, including payroll, performance management, and HRIS. Performance Management & Growth: Drive processes like QBRs, annual reviews, and goal-setting workshops that push teams to raise the bar and do their best work. Engagement & Culture: Design and execute initiatives that keep our teams seen, engaged, and connected to the bigger picture. The People Go-To: Be the person folks turn to for answers, support, or just a sounding board. Help resolve people's challenges with empathy, discretion, and a bias towards solution. Skills: 4-5 yrs B2B SaaS HR experience in small, fast-moving teams — where you’ve worn many hats and made a real impact. Hiring: You've hired across functions (tech + business) and know how to bring in the right startup/scale-up talent. Generalist Experience: You’ve been hands-on with the entire employee lifecycle — from onboarding to exit — so you're comfortable with all aspects of HR. Execution-Biased: You get things done. From idea to impact, you know how to move quickly and collaborate across teams to bring things to life. Builder Energy: We’re not following a playbook — we’re writing it. If you’re looking to plug into a predictable HR machine, this won’t be it. But if you love designing from 0→1, you’ll thrive.
As an Integration Engineer at Facilio, you will play a crucial role in collaborating with customers and internal teams to deliver robust and scalable integration solutions. Your primary focus will be on understanding integration requirements, designing tailored solutions, and facilitating seamless connections between Facilio and third-party systems. Key Responsibilities - Engage with customers to gather integration requirements and understand business use cases. - Analyze and design integration solutions involving REST APIs, webhooks, and authentication flows. - Develop scripts or middleware services to enable smooth integrations between Facilio and customer systems. - Serve as the primary technical point of contact for customer integration queries and troubleshooting. - Collaborate with product and engineering teams to enhance integration capabilities. - Document integration approaches, scripts, and API interactions for internal and customer use. Must-Have Skills - Excellent communication skills, both written and verbal, to effectively handle customer interactions. - Proven experience in requirement gathering and solutioning for API-based integrations. - Proficiency in REST APIs and OAuth2 authentication mechanisms. - Hands-on scripting experience using languages like Python, Node.js, or Bash. - Ability to work independently and manage multiple integrations concurrently. What We Offer - An exciting opportunity to be part of a fast-growing tech company disrupting the traditional industry. - A collaborative, inclusive, and dynamic work environment. - Exposure to state-of-the-art tools and technologies. - The chance to work with global enterprise clients and contribute to significant digital transformations.,
Facilio is a fast-growing SaaS company dedicated to assisting large real estate portfolios in enhancing operational efficiency. Our cloud-based platform consolidates maintenance, sustainability, tenant experience, and other building operations, serving as a unified system of record. This integration empowers real estate teams to optimize performance and lower costs effectively. As the Customer Onboarding Specialist at Facilio, you are entrusted with overseeing the seamless onboarding journey for new customers, from the initial kickoff to the go-live stage. Your pivotal role encompasses a blend of product expertise, customer insights, and efficient execution strategies. Your responsibilities entail taking charge of customer onboarding right from the discovery phase and Business Requirements Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final deployment. By conducting workshops to elicit business requirements, aligning them with Facilio modules, and determining their feasibility within the product, you ensure a comprehensive understanding of customer objectives. You meticulously translate these objectives into detailed BRDs, outlining project scopes based on use cases and timelines. Furthermore, you orchestrate product configuration, coordinate integrations, and conduct rigorous testing to guarantee seamless deployments that align with expectations. Your role also involves devising and executing test plans, overseeing UAT processes, and proactively addressing any issues or gaps that may arise. Additionally, you create user guides, develop training materials, and conduct end-user training sessions to facilitate smooth adoption of the platform. Acting as a trusted advisor and primary point of contact throughout the onboarding journey, you strike a balance between technical proficiency and clear communication. Collaboration with cross-functional teams, including Sales, Pre-sales, Engineering, Product, and Support, is essential to deliver value and ensure a seamless transition post-onboarding. The ideal candidate for this role should possess 3-5 years of experience in customer onboarding within a SaaS product company, with additional experience as a Salesforce developer being advantageous. A strong background in managing end-to-end onboarding/implementation cycles for enterprise customers is crucial. Proficiency in requirement gathering, scope definition, and documentation best practices is essential, along with hands-on experience in configuration, UAT, testing, and training within a product environment. Exceptional communication skills and adept stakeholder management abilities are vital, as you collaborate with customer project leads, executives, and internal teams. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is expected. An analytical mindset with meticulous attention to detail and a preference for scalable solutions are key attributes. Prior experience in commercial real estate or enterprise building systems is considered a bonus, enhancing your suitability for this role.,
What we do? At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry. As a company, we are a passionate crew of SaaS enthusiasts. We don't blend in, we break barriers, stay true, and triumph together! As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydney. What you’ll do on a daily basis? Take responsibility for resolving reported customer issues, ensuring they are effectively addressed. Analyze and troubleshoot problems, identifying solutions to resolve customer concerns. Work closely with internal teams and developers to advocate for customers and develop effective solutions. Create and update documentation, including FAQs and knowledge base articles. Continuously maintain and enhance standard operating procedures. What makes you a great fit? Engineering/MBA Graduates: Ready to commit to a 6-month full-time internship at our Chennai office. Strong Communicators: Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audiences. Analytical Thinkers: Strong logical and analytical capabilities. Problem Solvers: Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and external). Detail-Oriented Individuals: A keen eye for detail and precision. Why Join Our Internship Program? Earn While You Learn: Enjoy a paid internship experience. Pathway to a Full-Time Role: Outstanding performance during your internship could lead to a permanent position with us. Build Your Future: Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global clientele.
About Facilio Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs. What You’ll Do You’ll own the entire implementation journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution. Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout. Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product. Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines. Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations. Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps. Create user guides, training material, and run end-user training sessions to support adoption. Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication. Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. What We’re Looking For 3–5 years of experience in a customer onboarding role at a SaaS product company. Experience managing end-to-end onboarding/implementation cycles for enterprise customers. Ability to use scripting (JavaScript) to work on customizations and automations is a must. Strong understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment. Excellent communication and stakeholder management skills—comfortable working with customer project leads, executives, and internal teams. Analytical mindset with high attention to detail and a bias for scalable solutions. Experience in commercial real estate or enterprise building systems is a bonus.
About Facilio Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of recordhelping real estate teams improve performance and reduce costs. What You'll Do You'll own the entire implementation journey for new customersright from kickoff to go-liveensuring they get maximum value from Facilio's platform. Your role sits at the intersection of product understanding, customer insight, and execution. Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout. Conduct workshops to gather business requirements, map them to Facilio modules, and identify what's feasible within the product. Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines. Own product configuration, integration coordination, and testingensuring every deployment is smooth and aligned with expectations. Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps. Create user guides, training material, and run end-user training sessions to support adoption. Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication. Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. What We're Looking For 35 years of experience in a customer onboarding role at a SaaS product company. Experience managing end-to-end onboarding/implementation cycles for enterprise customers. Ability to use scripting (JavaScript) to work on customizations and automations is a must. Strong understanding of requirement gathering, scope definition, and documentation best practices. Hands-on experience with configuration, UAT, testing, and training in a product environment. Excellent communication and stakeholder management skillscomfortable working with customer project leads, executives, and internal teams. Analytical mindset with high attention to detail and a bias for scalable solutions. Experience in commercial real estate or enterprise building systems is a bonus.
You will play a pivotal role in overseeing the entire onboarding journey for new customers at Facilio. Your responsibilities will span from the initial kickoff to the go-live stage, ensuring that customers derive maximum value from Facilio's platform. This position requires a blend of product expertise, customer understanding, and efficient execution. - Lead customer onboarding process encompassing discovery, BRD creation, implementation, UAT, and final rollout. - Conduct workshops to elicit business requirements, align them with Facilio modules, and determine feasible solutions within the product framework. - Translate customer objectives into detailed documentation (BRDs) and establish project scope based on defined use cases and timelines. - Manage product configuration, coordinate integrations, and execute testing to ensure seamless deployments in alignment with customer expectations. - Develop and implement test plans, oversee UAT, and facilitate the resolution of any identified issues or gaps. - Create user guides, training materials, and conduct end-user training sessions to drive adoption and proficiency. - Serve as a reliable advisor and primary point of contact throughout the onboarding process, maintaining a balance between technical depth and effective communication. - Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. Qualifications Required: - 3+ years of experience in a customer onboarding role within a SaaS product company. - Demonstrated expertise in managing end-to-end onboarding/implementation cycles for enterprise customers. - Strong grasp of requirement gathering, scope definition, and documentation best practices. - Hands-on experience in configuration, UAT, testing, and training within a product environment. - Excellent communication and stakeholder management skills, adept at interacting with customer project leads, executives, and internal teams. - Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi). - Analytical mindset with meticulous attention to detail and a preference for scalable solutions. - Experience in commercial real estate or enterprise building systems would be advantageous.,
As a Customer Onboarding Specialist at Facilio, you will be responsible for managing the entire onboarding journey for new customers. Your role will involve working closely with customers to ensure they derive maximum value from Facilio's platform. This position requires a combination of product understanding, customer insight, and execution skills. - Own customer onboarding process from initial discovery to final rollout, ensuring a smooth transition for new customers. - Conduct workshops to gather business requirements, map them to Facilio modules, and determine project feasibility. - Translate customer objectives into detailed documentation (BRDs) and define project scope based on use cases and timelines. - Manage product configuration, integration coordination, and testing to ensure successful deployment aligned with customer expectations. - Prepare and execute test plans, coordinate UAT, and facilitate issue resolution during onboarding process. - Develop user guides, training materials, and conduct end-user training sessions to support adoption of Facilio's platform. - Act as a trusted advisor and main point of contact for customers throughout the onboarding journey, maintaining a balance between technical depth and clear communication. - Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition. - 3-5 years of experience in a customer onboarding role at a SaaS product company. - Proven track record of managing end-to-end onboarding/implementation cycles for enterprise customers. - Strong understanding of requirement gathering, scope definition, and documentation best practices. - Hands-on experience with configuration, UAT, testing, and training in a product environment. - Excellent communication and stakeholder management skills, comfortable working with customer project leads, executives, and internal teams. - Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi). - Analytical mindset with high attention to detail and a preference for scalable solutions. - Experience in commercial real estate or enterprise building systems is considered a bonus.,
Role Overview: As an Lead - Energy and Smart Building Application Engineer, you will be responsible for leading the deployment and onboarding of a cloud-based energy and building management platform for enterprise customers. This hybrid position requires a combination of technical solutioning, customer onboarding, and energy performance analysis. Your main goal will be to ensure successful platform implementation, analyze building performance data, and recommend energy-saving measures to help customers achieve their sustainability goals. The ideal candidate for this role will have domain knowledge in energy systems and hands-on experience with smart building platforms. Key Responsibilities: - Develop technical expertise and demonstrate/train product suite capabilities and use cases to customers and internal teams. - Work closely with technical and non-technical client representatives, as well as external partners, to maintain strong rapport. - Provide product/technical inputs to the project management team based on a clear understanding of the project's business requirements/scope of work. - Manage technical input to projects to ensure deliverables are appropriate and fit-for-purpose. - Conduct project implementation reviews, forecasting, and resource management to ensure excellence in project delivery. - Communicate bugs/issues to the relevant product/engineering teams and follow up on resolution timelines. - Address customer escalations or support tickets promptly, ensuring adherence to agreed SLAs and sharing ticket summaries with stakeholders periodically. - Proactively communicate potential roadblocks, interdependencies, or recurring patterns with relevant stakeholders to avoid delays or rework. - Lead cross-functional teams by articulating vision, defining responsibilities, delegating effectively, and providing constructive feedback. Qualifications Required: - Bachelors/Masters degree in Mechanical, Electrical, or Energy Engineering, or a related specialization in Energy Management or HVAC&R systems. - Strong data and information management skills, including the ability to synthesize quantitative and qualitative data sets, extract actionable insights, and effectively report results. - Advanced working knowledge of MS Excel is preferable. - Prior experience with IoT-based EMS platforms/SaaS solutions or demonstrated expertise in smart building project implementation. - Good understanding of IoT data communication, networking, and information security protocols. - Professional credentials in Energy Management, Building Systems Commissioning, or Measurement & Verification (M&V) are preferable. - Working knowledge of building architectural/mechanical design tools such as BIM, CAD, Revit, etc. - Experience in energy benchmarking, GHG emissions tracking, and carbon footprint calculations/tools. - Hands-on experience in O&M or T&C of building energy, HVAC&R, and lighting systems is preferable. - Familiarity with building physics, heating and cooling load calculations, and HVAC&R logics and controls. - Demonstrated experience in designing and executing energy efficiency programs, utility bill analysis, demand-side management, and demand response strategies. - Working knowledge of global energy and M&V standards such as ASHRAE, CIBSE, IPMVP, etc.,
Job Title: Associate - Finance Experience: 0–2 years Location: Chennai Reporting To: Director- Finance Key Responsibilities Assist in maintaining the General Ledger, ensuring accuracy and timely posting of journal entries. Support month-end and year-end closing activities including reconciliations, accruals, and adjustments. Assist in preparation of financial statements, schedules, and reports for internal review. Ensure transactions are recorded in compliance with accounting principles and company policies. Process vendor invoices, verify accuracy, and ensure timely payments. Track and reconcile supplier accounts, resolve discrepancies, and maintain documentation. Assist in managing expense reimbursements and petty cash settlements. Coordinate with internal teams and vendors to ensure smooth payment operations. Support the invoicing process for clients and ensure accuracy of billing information. Track customer payments, follow up on outstanding dues, and update AR records. Assist in reconciling AR ledgers and generating collection reports. Work closely with Sales and Operations teams to resolve billing or payment issues. Maintain accurate records of subscription revenues, renewals, and deferred revenue entries. Support finance team in revenue recognition as per company policy and applicable standards. Support in handling Audits, compliances and any other regulations by the statute. Qualifications & Skills CA Inter or MBA (Finance) . 0–2 years of relevant experience in General Ledger, Accounts Payable, or Accounts Receivable functions (experience in a SaaS company preferred). Strong understanding of accounting principles and financial reporting. Proficiency in MS Excel and familiarity with accounting software Excellent attention to detail, analytical mindset, and communication skills. Ability to work independently and collaboratively in a dynamic environment.
Role: Program Manager Role Overview The Program Manager is responsible for overseeing the end-to-end delivery of multiple concurrent Facilio platform implementations across diverse client portfolios. This role ensures seamless deployment, stakeholder alignment, and operational readiness, while driving strategic outcomes and customer satisfaction. Key Responsibilities Program & Project Oversight Lead and coordinate multiple Facilio implementation projects across clients and verticals. Define program objectives, scope, and success metrics aligned with client and internal business goals. Develop and maintain integrated project plans, timelines, and resource allocations. Stakeholder & Client Engagement Act as the primary point of contact for client stakeholders, ensuring alignment on scope, timelines, and deliverables. Facilitate workshops, UAT sessions, and governance meetings to ensure transparency and progress tracking. Drive adoption of the Facilio platform across client teams, vendors, and operational users. Deployment & Delivery Management Oversee the configuration, testing, and go-live of the Facilio platform, ensuring readiness of test and production environments. Coordinate data migration, system integration, and user onboarding activities. Ensure all deliverables meet quality standards and are approved by relevant stakeholders. Risk & Issue Management Identify, assess, and mitigate risks and blockers that could impact project timelines or quality. Maintain a proactive issue tracker and lead resolution efforts across internal and client teams. Team Leadership & Collaboration Manage cross-functional teams including Product team, Engineering Team, Business Analysts, Implementation Consultants, and Support Engineers. Provide direction, mentorship, and escalation support throughout the project lifecycle. Required Skills & Qualifications 5+ years of experience in program or project management, preferably in SaaS or enterprise software deployment. Proven ability to manage multiple large-scale implementations simultaneously. Strong understanding of CMMS, or facilities management platforms is a plus. Excellent communication, stakeholder management, and negotiation skills. Familiarity with Agile and hybrid delivery methodologies. Bachelor’s degree in Engineering, Business, or related field Success Indicators On-time, within-scope delivery of Facilio implementations. High client satisfaction and platform adoption rates. Effective cross-functional collaboration and stakeholder alignment. Minimal post-go-live issues due to robust testing and change management.