Implementation Engineer (SaaS)

About Facilio

Facilio is a fast-growing SaaS company that helps large real estate portfolios run their operations efficiently. Our cloud-based platform brings together maintenance, sustainability, tenant experience, and other building operations into a single system of record—helping real estate teams improve performance and reduce costs.

What You’ll Do

You’ll own the entire implementation journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution.

• Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout.
• Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product.
• Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines.
• Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations.
• Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps.
• Create user guides, training material, and run end-user training sessions to support adoption.
• Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication.
• Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition.

What We’re Looking For

• 3-5 years of experience in a customer onboarding role at a SaaS product company.
• Experience managing end-to-end onboarding/implementation cycles for enterprise customers.
• Ability to use

  scripting (Javascript)

  to work on customizations & automations is a must.
• Strong understanding of requirement gathering, scope definition, and documentation best practices.
• Hands-on experience with configuration, UAT, testing, and training in a product environment.
• Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams.
• Analytical mindset with high attention to detail and a bias for scalable solutions.
• Experience in commercial real estate or enterprise building systems is a bonus.