Product Support Internship

What we do?

At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry

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As a company, we are a passionate crew of SaaS enthusiasts. We don't blend in, we break barriers, stay true, and triumph together! As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydne

y.What you’ll do on a daily bas

• is?
  Take responsibility for resolving reported customer issues, ensuring they are effectively addres
• sed.Analyze and troubleshoot problems, identifying solutions to resolve customer conce
• rns.Work closely with internal teams and developers to advocate for customers and develop effective soluti
• ons.Create and update documentation, including FAQs and knowledge base artic
• les.Continuously maintain and enhance standard operating procedu

res.What makes you a great

• fit?Engineering/MBA Grad

  uates: Ready to commit to a 6-month full-time internship at our Chennai o

• ffice.Strong Communic

  ators: Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audi

• ences.Analytical Thi

  nkers: Strong logical and analytical capabil

• ities.Problem So

  lvers: Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and exte

• rnal).Detail-Oriented Indivi

  duals: A keen eye for detail and prec

ision.Why Join Our Internship P

• rogram?Earn While You

  Learn: Enjoy a paid internship exp

• erience.Pathway to a Full-Tim

  e Role: Outstanding performance during your internship could lead to a permanent position

• with us.Build Your

  Future: Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global cl