Cloud Customer Onboarding & Success Manager

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About Us:

We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base-from startups to large enterprises-enabling scalable and secure digital transformation.

We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.

Role Overview:

As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.

Key Responsibilities:

Customer Onboarding & Delivery

.Coordinate and execute onboarding activities for new customers

.Provision cloud resources and configure services based on customer requirements

.Collaborate with internal and partner teams to ensure timely and successful deployments

.Document onboarding processes and maintain delivery playbooks

Day-2 Support & Operations

.Monitor customer environments for performance, availability, and security

.Respond to support tickets and incidents, ensuring timely resolution

.Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure

.Maintain a knowledge base of common issues and solutions

Customer Engagement

.Act as a point of contact for operational queries and support

.Provide guidance and training to customers on platform usage

.Collect feedback and relay insights to product and engineering teams

Required Skills & Qualifications:

.3-6 years of experience in cloud delivery, support, or operations roles

.Hands-on experience with public cloud platforms (AWS, Azure, GCP)

.Strong understanding of cloud provisioning, networking, and security

.Familiarity with monitoring tools, incident management, and ticketing systems

.Experience with CI/CD pipelines and DevOps practices

.Excellent communication and customer-facing skills

.Bachelor's degree in Computer Science, IT, or related field

Preferred Qualifications:

.Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)

.Experience working with partner ecosystems and multi-vendor environments

.Exposure to AI/ML platforms or industry-specific cloud solutions

What We Offer:

.Competitive compensation and performance incentives

.Opportunity to work on cutting-edge cloud technologies

.Collaborative and customer-focused work environment

Career growth and learning opportunities