Cloud Customer Onboarding & Success Manager

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About Us:

We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base from startups to large enterprises enabling scalable and secure digital transformation.

We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.

Role Overview:

As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.

Key Responsibilities:

Customer Onboarding & Delivery

Coordinate and execute onboarding activities for new customers

Provision cloud resources and configure services based on customer requirements

Collaborate with internal and partner teams to ensure timely and successful deployments

Document onboarding processes and maintain delivery playbooks

Day-2 Support & Operations

Monitor customer environments for performance, availability, and security

Respond to support tickets and incidents, ensuring timely resolution

Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure

Maintain a knowledge base of common issues and solutions

Customer Engagement

Act as a point of contact for operational queries and support

Provide guidance and training to customers on platform usage

Collect feedback and relay insights to product and engineering teams

Required Skills & Qualifications:

3 6 years of experience in cloud delivery, support, or operations roles

Hands-on experience with public cloud platforms (AWS, Azure, GCP)

Strong understanding of cloud provisioning, networking, and security

Familiarity with monitoring tools, incident management, and ticketing systems

Experience with CI/CD pipelines and DevOps practices

Excellent communication and customer-facing skills

Bachelor s degree in Computer Science, IT, or related field

Preferred Qualifications:

Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)

Experience working with partner ecosystems and multi-vendor environments

Exposure to AI/ML platforms or industry-specific cloud solutions

What We Offer:

Competitive compensation and performance incentives

Opportunity to work on cutting-edge cloud technologies

Collaborative and customer-focused work environment

Career growth and learning opportunities