Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Larsen & Toubro
>
Cloud Customer Onboarding & Success Manager

Cloud Customer Onboarding & Success Manager

Larsen & Toubro

6 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform:

Apply

Skills Required

onboarding reports ai support drive deployment engineering engagement training aws azure provisioning networking monitoring management devops communication certifications ml compensation cutting collaborative learning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Cloud Customer Onboarding & Success Manager

Location:

Chennai

Department:

Cloud Delivery

Reports To:

Head of Cloud Business

About Us

We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large enterprises—enabling scalable and secure digital transformation.We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.

Role Overview

As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.

Key Responsibilities

Customer Onboarding & Delivery

Coordinate and execute onboarding activities for new customers
Provision cloud resources and configure services based on customer requirements
Collaborate with internal and partner teams to ensure timely and successful deployments
Document onboarding processes and maintain delivery playbooks

Day-2 Support & Operations

Monitor customer environments for performance, availability, and security
Respond to support tickets and incidents, ensuring timely resolution
Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure
Maintain a knowledge base of common issues and solutions

Customer Engagement

Act as a point of contact for operational queries and support
Provide guidance and training to customers on platform usage
Collect feedback and relay insights to product and engineering teams

Required Skills & Qualifications

3–6 years of experience in cloud delivery, support, or operations roles
Hands-on experience with public cloud platforms (AWS, Azure, GCP)
Strong understanding of cloud provisioning, networking, and security
Familiarity with monitoring tools, incident management, and ticketing systems
Experience with CI/CD pipelines and DevOps practices
Excellent communication and customer-facing skills
Bachelor’s degree in Computer Science, IT, or related field

Preferred Qualifications

Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)
Experience working with partner ecosystems and multi-vendor environments
Exposure to AI/ML platforms or industry-specific cloud solutions

What We Offer

Competitive compensation and performance incentives
Opportunity to work on cutting-edge cloud technologies
Collaborative and customer-focused work environment

Career growth and learning opportunities

More Jobs at Larsen & Toubro

Mechanical Maintenance Engineer

Chorasi, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Supervisor Mechanical Maintenance

Chorasi, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Opportunity: Sr. Manager / Manager (Electrical) - O&M

Chennai, Tamil Nadu, India

20 - 20 yrs

Salary: Not disclosed

Opportunity: Sr. Manager / Manager (Process) - O&M

Chennai, Tamil Nadu, India

20 - 25 yrs

Salary: Not disclosed

Opportunity: Sr. Manager / Manager (Instrumentation) - O&M

Chennai, Tamil Nadu, India

20 - 20 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start DevOps Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Larsen & Toubro

Login to

Please Verify Your Phone or Email

Confirm Action

Cloud Customer Onboarding & Success Manager