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Customer Success Executive

Customer Success Executive

Jungleworks

2 - 6 years

0 Lacs

punjab

Posted:10 hours ago| Platform: Shine logo

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Skills Required

account management customer support reporting interpersonal skills data analysis customer onboarding product expertise customer training success planning renewals expansion feedback collection excellent communication problemsolving abilities customercentric mindset proficiency with crm software passion for technology industry trends

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Success Executive, your primary responsibility will be to contribute to customer loyalty and long-term relationships by ensuring a positive experience for customers. **Key Responsibilities:** - Assist new customers in the onboarding process, providing guidance and support. - Develop a deep understanding of our SaaS product(s) to guide customers effectively. - Monitor customer health and usage patterns, identifying opportunities for upsell or cross-sell. - Offer training and resources to ensure effective use of the software. - Address inquiries, issues, and requests promptly to ensure a positive experience. - Collaborate with customers to develop and implement success plans. - Proactively engage with customers to secure renewals and identify expansion opportunities. - Gather customer feedback and share with the product development team for improvements. - Provide regular reports and updates to management on customer health and satisfaction. **Qualifications Required:** - Bachelor's degree in a related field (e.g., business, marketing, computer science). - Previous experience in customer success or account management in the SaaS industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and customer-centric mindset. - Proficiency with CRM software and data analysis tools. - Passion for technology and industry trends.,

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Customer Success Executive