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3.0 - 7.0 years
0 Lacs
maharashtra
On-site
Our client, a leading healthcare services provider, is seeking a Salesforce Health Cloud Business Analyst to join their team. As a Salesforce Health Cloud Business Analyst, you will play a crucial role in the integration and enhancement of Salesforce Health Cloud within the organization. Your responsibilities will include leading requirements-gathering sessions with key stakeholders from clinical, administrative, and IT teams. You will analyze and document current and future business processes, develop detailed User Requirement Documents (URD), and process flow diagrams. Conducting gap analysis to identify areas for improvement and system enhancements will be a key part of your role. You will collaborate with IT teams to ensure seamless integration of Salesforce Health Cloud with existing systems and facilitate user acceptance testing (UAT) to ensure alignment with business goals. A solid understanding of HL7/FHIR specifications and experience in defining message exchange between CRM and EMR/EHR systems will be essential for this role. You will support change management initiatives, user training sessions, and ensure data integrity and security in line with healthcare compliance standards. Monitoring and reporting on project milestones to ensure timely delivery of key objectives will also be part of your responsibilities. In addition to your technical responsibilities, you will manage Master Data integrity with upstream and downstream systems, user access rights and privileges, and build processes to support Business Continuity Management. You will also oversee the process for user feedback collection, bugs, issues, and change release management. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, Healthcare Management, or a related field. 3-5 years of experience as a Business Analyst, preferably in healthcare technology or CRM implementation, is required. Strong knowledge of Salesforce Health Cloud, experience in process mapping, and system integration are essential. Familiarity with Health Management Information Systems (HMIS) and healthcare workflows is a plus. Excellent communication, documentation, and stakeholder management skills are crucial for success in this role. You should have experience in conducting gap analysis, developing user requirement documentation, and knowledge of healthcare data privacy and compliance regulations (e.g., HIPAA). The ability to work in cross-functional teams, manage multiple priorities, and hold Salesforce certifications (e.g., Salesforce Administrator, Health Cloud Consultant) will be advantageous.,
Posted 1 day ago
2.0 - 6.0 years
0 - 0 Lacs
ghaziabad, uttar pradesh
On-site
As a Full-Time Curriculum Developer for a Pre-Primary School at Bal Vidya Kendra in Modinagar, Ghaziabad, you will play a crucial role in designing, developing, and evaluating a comprehensive curriculum tailored for pre-primary school children. Your responsibilities will include ensuring that the curriculum aligns with educational standards, fosters a creative learning environment, and enhances children's cognitive, emotional, and social development through engaging educational activities. Key Responsibilities: - Curriculum Development: You will design, create, and continuously improve the curriculum for pre-primary school classes, making sure it is age-appropriate, engaging, and aligned with the latest educational practices. - Activity & Lesson Planning: Develop lesson plans and educational activities that promote children's overall development. - Video Creation: Produce instructional videos to support classroom teaching and demonstrate various activities and learning processes. - Monitoring & Evaluation: Regularly assess the effectiveness of the curriculum in the classroom and ensure proper implementation. - Feedback & Improvement: Collect feedback from teachers and students to make necessary adjustments for meeting educational standards and children's needs. - Documentation: Maintain and update curriculum documents, lesson plans, and educational resources for effective teaching. - Teacher Support: Collaborate with the teaching staff to provide guidance and resources for successful curriculum implementation. Requirements: - Minimum 2 years of experience as a Curriculum Developer in pre-primary education, preferably in franchised schools like Bachpan Play School, Kidzee, or Modern Pride. - Strong understanding of child development, early childhood education principles, and modern teaching methodologies. - Ability to create engaging, interactive, and age-appropriate educational materials and activities. - Experience in video creation and editing. - Strong communication, collaboration, and organizational skills. - Ability to evaluate curriculum effectiveness and make improvements based on classroom feedback. If you are passionate about early childhood education and have the experience to develop innovative curricula, we welcome you to apply for this rewarding opportunity. Please send your resume and portfolio to balvidyakendra1972@gmail.com.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Team Lead and Customer Relationship Manager (CRM) at MiBestie in Bangalore, you will play a vital role in supervising and mentoring a team of personal assistants to ensure optimal performance and service delivery. Your responsibilities will include assigning tasks based on skill sets and client requirements, monitoring team performance using KPIs, providing feedback, and encouraging professional development. Additionally, you will be responsible for resolving internal team conflicts and client-related escalations, organizing training sessions to enhance skills and service quality. In the realm of Customer Relationship Management (CRM), you will be tasked with building and maintaining strong relationships with clients to ensure satisfaction and loyalty. Acting as the main point of contact between clients and personal assistants, you will coordinate services seamlessly, gather client feedback for service improvements, promote additional services for upselling, and ensure client retention through exceptional service delivery. Maintaining detailed records of client interactions and preparing reports for management will also be part of your duties. Operational excellence is key in this role, where you will ensure adherence to company policies and procedures, drive initiatives to improve team productivity and client satisfaction, and monitor operational workflows to identify and resolve bottlenecks. To excel in this position, you should hold a Bachelor's degree in Business Administration, Customer Service, or a related field, with a minimum of 3 years of experience in team management and CRM, preferably in personal assistance or service-based industries. Strong leadership skills, excellent communication abilities in English, and knowledge of regional languages such as Kannada and Tamil are desired. Proficiency in CRM software, MS Office Suite, and task management tools, coupled with problem-solving and client-oriented approach, will be advantageous. MiBestie offers competitive salary packages, opportunities for professional growth, incentives for high team performance, and work-life balance with flexible working options. If you are ready to lead a dynamic team and redefine personal assistance services, this role is for you! This is a full-time, permanent position with a day shift schedule. Performance and yearly bonuses are part of the benefits package. Applicants are required to have their personal laptop, be comfortable traveling to the office in Banashankari, and have proficiency in Kannada, English, and Hindi. The application deadline is 18/01/2025, and the expected start date is 01/11/2025. For further inquiries or to apply, please speak with the employer at +91 9019708400.,
Posted 2 days ago
0.0 - 4.0 years
0 Lacs
ahmedabad, gujarat
On-site
You will be responsible for responding to customer inquiries via email, chat, and social media. Your duties will include assisting customers with product-related queries, order tracking, and issue resolution. Additionally, you will be expected to collect feedback and provide insights to improve the overall customer experience. It will be essential for you to work closely with the operations and marketing teams to enhance customer satisfaction. You will also be required to maintain accurate records of customer interactions and follow up as necessary. The company you will be working for is India's first semi-permanent hair color brand. They are the manufacturer and seller of the products, operating with both B2B and B2C setups. For more information about the company, you can visit their website at www.birdsofparadyes.com.,
Posted 2 days ago
1.0 - 5.0 years
0 Lacs
jaipur, rajasthan
On-site
As a healthcare provider at Manipal Hospitals, you will be responsible for providing direct patient care by implementing patient care plans as per doctor's recommendations, monitoring and recording vital parameters, and reporting any symptoms or changes in the patient's condition to the doctors. You will ensure patient safety by following infection control protocols, medication administration and storage procedures, and be prepared to act during emergencies. Additionally, you will accompany the doctor on rounds, provide updates on patient conditions, assist in clinical procedures, and document patient care services in in-patient and department records. Maintaining continuity of patient care through documentation and communication during shift changes will be a key aspect of your role. You will also be accountable for managing consumables for the patients under your nursing care, including accounting, indenting of consumables/medicines, and ensuring their availability. Educating patients and their relatives on medication and self-care during their stay and discharge will be essential for their recovery. Collecting patients" feedback during discharge and participating in ongoing Continuing Nursing Education (CNE) to update your knowledge and skills will also be part of your responsibilities. As a senior member of the team, you will mentor and train new nursing staff. The ideal candidate for this role should have a GNM/BSc Nursing degree with a minimum of 1-5 years of experience in a nursing role. Strong communication skills, both oral and written, are essential, along with proven team leadership skills to work effectively in a highly collaborative team environment. In return, Manipal Hospitals offers a competitive salary and benefits package, opportunities for professional development and career growth, and a collaborative and inclusive work environment.,
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
bhilwara, rajasthan
On-site
As an experienced Application Support Executive, you will be an integral part of our technical team, providing timely and courteous support to customers through various channels such as phone, email, live chat, or our ticketing system. Your responsibilities will include identifying and diagnosing technical issues reported by customers, analyzing symptoms, and finding appropriate solutions. You will play a key role in assisting customers with resolving technical issues related to our products or services, which may involve walking them through step-by-step solutions or remotely accessing their systems to address the problem. It will be essential for you to develop a deep understanding of our company's products or services to accurately and effectively address customer inquiries. Keeping detailed records of customer interactions, inquiries, and provided solutions is crucial for maintaining a knowledge base for future reference. In cases of complex or unresolved issues, you will be responsible for escalating them to higher-level technical support or relevant departments. Furthermore, you will provide basic training to customers on effectively using our products or services and assist them with software updates, patches, and upgrades to ensure their systems are up-to-date and secure. Upholding high-quality service standards and handling customer interactions professionally are paramount in this role. Your feedback collection from customers will be instrumental in improving our products, services, and overall support experience. Your expertise in utilizing remote support tools to troubleshoot customers" computers or devices will be highly valuable, along with your contribution to creating and maintaining a comprehensive knowledge base with solutions to common issues. Moreover, you will collaborate with other teams such as development, sales, or marketing to communicate customer feedback and identify areas for improvement. Experience in Microsoft Office applications, particularly Excel and PowerPoint, to generate reports based on client and management requirements is essential. Additionally, you will support investors/clients via email on all technical and functional issues related to the system. Understanding client requirements and aligning them with system functions, including onboarding clients and making necessary adjustments, will be part of your responsibilities. You will coordinate with the development team regarding upcoming application software releases and be available as an on-call resource to work on escalated issues, rerun problems, and provide solutions promptly. Your role will encompass a wide range of tasks aimed at ensuring customer satisfaction and the smooth operation of our technical support services.,
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
As a Territory Sales Manager in Mass Retail at Airtel, you will be at the forefront of the business for an entire territory, responsible for driving sales and ensuring end-to-end customer service. Your role will involve increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Additionally, you will engage with channel partners to enhance business for Direct-to-Consumer (D2C) mass retail. You will be reporting to the Regional Mass Retail Head and will be supervising a team of 6 to 7 direct reports and indirectly managing the same number of employees. Your key responsibilities and accountabilities will include: Sales Management: - Driving revenue growth by focusing on new and existing channel partners - Expanding the company's footprint within the territory - Optimizing the sales and distribution network to enhance market penetration - Strengthening the distribution ecosystem by increasing Below-The-Line (BTL) activities Customer Experience: - Implementing processes to enhance overall customer experience and satisfaction - Ensuring compliance with policies and processes by channel partners - Leading timely closure of service request loops and handling complaints Stakeholder Management: - Managing and expanding channel/distributor network through incentives and grievance redressal - Forming partnerships and training partners on product features and sales techniques - Implementing active relationship management programs and negotiating agreements with partners People Management: - Leading the territory team and updating their knowledge base - Managing the team responsible for installing, servicing, and repairing structures - Conducting trainings for team member development - Maintaining strong relationships at all levels across the organization You should possess a full-time graduate degree and preferably an MBA/PGDM. With at least 2 years of experience in sales, preferably in the Telecom/FMCG industry. Key interactions will include internal Zonal/Area Sales Managers, Field Sales Executives, and external Urban/Rural Promoters and Channel Partners. Your technical competencies should include proficiency in sales and marketing techniques, as well as basic knowledge of MS Office applications. Join Airtel and be part of a team that aims to create limitless impact, ownership, and careers. #BeLimitless.,
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
As a Customer Relationship Manager (CRM) at Magic Windows in Ahmedabad, Gujarat, you will play a crucial role in enhancing customer interactions and supporting our business objectives. Your excellent communication skills and basic Excel knowledge will be key in optimizing our customer support and relationship management strategies. Your responsibilities will include providing outstanding customer support through various channels like phone, email, and chat to address inquiries and effectively resolve issues. You will also be tasked with developing and maintaining strong relationships with clients, understanding their needs, and enhancing their experience with our products such as aluminum doors, windows, and glass railings. Utilizing basic Excel functions, you will manage customer data, track interactions, and generate reports for analysis and decision-making. Gathering and analyzing customer feedback to identify areas for improvement and collaborating closely with sales and production teams for seamless communication and service delivery will also be part of your role. Additionally, you will maintain accurate records of customer interactions and transactions in our CRM system and troubleshoot customer issues, escalating to relevant departments when necessary. To excel in this role, a Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Previous experience in customer service or as a customer executive in a CRM role is advantageous. Exceptional verbal and written communication skills, basic proficiency in Microsoft Excel, and a customer-oriented mindset are essential. Strong problem-solving abilities, organizational skills, and the ability to work independently in a fast-paced environment will also be beneficial. If you are looking to join a dynamic team and contribute to the success of Magic Windows, apply now and be a part of our customer-centric journey in Ahmedabad.,
Posted 2 days ago
1.0 - 5.0 years
0 Lacs
jaipur, rajasthan
On-site
As a part of this role, you will be responsible for conducting outbound calls to potential clients and addressing their queries effectively. You will also handle incoming calls, schedule appointments, and ensure timely follow-ups with clients. Coordination with clients to gather feedback and maintain accurate records of all communication activities will be a crucial aspect of this position. The company you will be working with operates within the recruitment industry, specifically focusing on hiring for various companies through SnapFind. Your primary duties will involve screening resumes, shortlisting suitable candidates, and conducting initial phone interviews. Additionally, you will be responsible for forwarding selected candidate resumes to SnapFind for further processing and eventual submission to the hiring companies. Successful candidates will be contacted for further interview rounds as part of the recruitment process.,
Posted 2 days ago
0.0 - 3.0 years
0 Lacs
chennai, tamil nadu
On-site
You are NITTANY CREATIVE SERVICES and currently hiring for the position of Business Development Executive in Chennai on a Full-Time basis with US Shift timings. The interview mode is Walk-in, and the ideal candidate should have 0 to 2 years of experience. The salary will be based on your performance during the interview. Your main responsibilities will include client acquisition by identifying and targeting potential clients in the United States requiring graphic design services. You will use various lead generation methods such as market research, cold calling, and email campaigns to make initial contact. Additionally, you will be responsible for effective client communication, delivering compelling sales pitches and presentations, building strong client relationships, conducting market research, managing leads, collaborating with other departments, and collecting feedback from clients for service improvement. To qualify for this position, a Bachelor's degree in business, marketing, or a related field is preferred but not mandatory. Strong English communication skills, both written and verbal, excellent interpersonal and presentation skills, ability to understand client needs, enthusiasm, self-motivation, goal-oriented mindset, problem-solving, negotiation skills, and willingness to work in a fast-paced and target-driven environment are essential. As a Business Development Executive, you can expect a competitive salary with performance-based incentives, comprehensive training and development opportunities in the healthcare sector, career growth prospects within the organization, and a dynamic and supportive work environment. If you are interested in this opportunity, you can visit the venue at 2nd Floor, Prakash Towers, 141, OMR, Kottivakkam, Chennai, Tamil Nadu 60004. For further inquiries, you can contact the provided mobile number: +91 9176332863.,
Posted 2 days ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
Job Description: As a Sales and Store Management Associate, your primary responsibilities will revolve around sales and store management. You will be expected to understand customer needs and assist them with buying decisions, introduce products, and ensure completion of sales transactions. Achieving sales targets, handling returns or repairs, and adhering to procedures and cost-saving measures will be crucial aspects of your role. In terms of store management, you will be responsible for managing stock levels, ensuring replenishment, and displaying products attractively while securing them daily. It will also be essential to prevent theft, manage dead stock, and support marketing efforts. Collaboration with competitors for process improvements will be encouraged to drive overall store efficiency. Feedback management will play a key role in enhancing customer satisfaction and store ratings. Collecting customer feedback and addressing queries or complaints per company guidelines will be part of your regular tasks. This is a full-time position that requires you to work day shifts. The ideal candidate should have at least 1 year of total work experience. The work location for this role is in person, offering you the opportunity to interact directly with customers and manage store operations effectively.,
Posted 3 days ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
The job involves interacting with guests in a warm and friendly manner upon arrival, providing a welcoming atmosphere, assisting with reservations, seating arrangements, and special requests, and ensuring guest satisfaction throughout their dining experience. You will handle guest inquiries and complaints with empathy and efficiency, striving to resolve issues and provide information about the menu, specials, and restaurant policies. Anticipating guest needs and exceeding their expectations will be key. You will manage reservation systems, ensure accurate booking information, and coordinate with the front-of-house team to accommodate guest preferences and special requests. Additionally, you will assist in planning and executing special events, private parties, and group bookings, working closely with the management team to ensure smooth handling of all event details. Collecting and documenting guest feedback to identify areas for improvement, collaborating with the restaurant management team to implement enhancements based on feedback, and maintaining clear and effective communication with both guests and restaurant staff are essential responsibilities. You will also be responsible for relaying important information between guests and the kitchen or service team as needed, maintaining and updating guest records, assisting with reporting and analyzing guest feedback, and supporting continuous improvement efforts. This is a full-time, permanent position with benefits including a flexible schedule, health insurance, paid time off, and a provident fund. The work schedule may include day shifts and rotational shifts, with additional benefits such as performance bonuses and shift allowances. The work location is in person.,
Posted 3 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
The job involves welcoming and orienting new employees to the company by facilitating orientation sessions to introduce them to company policies, culture, values, and expectations. You will assist new hires in completing necessary paperwork such as employment forms, benefits enrollment, and tax documents. Additionally, your responsibilities will include coordinating training sessions for new employees, scheduling sessions, booking trainers, and ensuring all required materials are available. You will also be responsible for coordinating with the IT department to ensure that new employees have the necessary technology and equipment, such as laptops and software access, to perform their job duties effectively. Implementing and overseeing buddy or mentor programs to pair new hires with experienced employees who can provide guidance and support during the onboarding process is another key aspect of the role. Your duties will involve collecting feedback from new hires about their onboarding experience and using this information to continuously improve the onboarding process. Providing ongoing support to new employees as they transition into their roles, addressing any questions or concerns they may have, and connecting them with the appropriate resources is essential. It is crucial to ensure that all onboarding activities comply with company policies, as well as local labor laws and regulations. The ideal candidate for this role should have at least 5 years of relevant experience in onboarding and HR processes.,
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a team member in our restaurant, your main responsibilities will include interacting with guests, providing excellent customer service, managing reservations, coordinating events, collecting feedback for improvement, maintaining clear communication, and handling administrative tasks. You will be expected to greet guests warmly, assist with reservations and special requests, and ensure their satisfaction throughout their dining experience. Handling guest inquiries and complaints with empathy and efficiency will be crucial, as well as providing information about the menu and restaurant policies. Anticipating guest needs and exceeding their expectations is a key part of the role. Managing reservation systems accurately, coordinating with the front-of-house team, and assisting in event planning and execution are also important aspects of the job. Collecting and documenting guest feedback to identify areas for improvement and collaborating with the management team to implement enhancements based on this feedback is essential. Maintaining clear and effective communication with both guests and restaurant staff, as well as handling administrative tasks such as updating guest records and assisting with reporting and analyzing guest feedback, will be part of your daily routine. This is a full-time, permanent position with benefits including a flexible schedule, food provided, paid time off, and provident fund. The work schedule will include day shifts and rotational shifts, with performance bonuses and yearly bonuses available. The work location is in person, at our restaurant.,
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
The role of Admin- Front Desk (HR Support) based in Pune involves managing day-to-day administrative functions and student mentoring activities. The ideal candidate should be detail-oriented and proactive, ensuring smooth operations through coordination, record-keeping, and student support. In terms of administrative duties, the key responsibilities include maintaining student attendance records, following up on absenteeism, ensuring workplace hygiene and order, handling inquiries and admissions, coordinating with various service vendors, and managing maintenance records and inventory items such as uniforms and bags. Additionally, the role involves mentoring and student engagement activities, including collecting feedback from students, documenting concerns and suggestions, providing support and guidance to students, and promoting a positive environment for student learning and development. If you are interested in this opportunity, please send your resumes to recruitments@aakarshcareer.com. For more information, you can visit www.aakarshcareer.com.,
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
ahmedabad, gujarat
On-site
As a Technical Support Specialist, you will play a crucial role in providing timely and effective technical assistance to customers. Your responsibilities will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backups, and conducting recovery processes. You will be responsible for analyzing customer problems, diagnosing root causes, and implementing solutions to resolve issues promptly. It is essential to keep customers proactively informed and maintain a professional and courteous demeanor during all interactions. Developing a deep understanding of the product or service offerings is crucial for providing accurate and relevant support. You must stay updated on product changes, updates, and new features to deliver high-quality assistance to customers. In cases of complex technical issues, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your role. Feedback collection from customers regarding their service experiences will be essential for continuous improvement. Collaboration with cross-functional teams, including logistics, to ensure defective or unused goods parts are returned immediately after the call is required. You should also be able to check environmental parameters such as earthing for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms, associated root causes, hardware installation, troubleshooting, and maintenance is essential. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, are required. Additionally, familiarity with antivirus software, firewalls, and security best practices is beneficial for this role.,
Posted 5 days ago
0.0 - 3.0 years
0 Lacs
jaipur, rajasthan
On-site
As a Customer Care Executive at our business consulting and product innovation company, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to address customer inquiries, provide product information, and offer solutions to ensure a positive customer experience. You will need to maintain a strong understanding of our products and services to effectively assist customers with their concerns. Processing orders, returns, and exchanges will also be part of your daily tasks, following company policies and procedures diligently. Collaboration with other departments is essential to provide seamless customer experiences and resolve any issues efficiently. Keeping detailed records of customer interactions, transactions, comments, and complaints will help us improve our customer service continuously. In this role, multitasking, prioritizing tasks, and effective time management in a fast-paced environment are key skills required. Proficiency in basic MS-Office and a typing speed of 15 words per minute with an accuracy of 85% are necessary. You should also be flexible to work in day shifts. If you are a dedicated and empathetic individual passionate about delivering exceptional customer service, we invite you to apply for this Customer Care Executive/Trainee position in Jaipur. We have multiple openings available, and the ideal candidate would be able to join us as soon as possible. To apply, please submit your resume along with a cover letter detailing your qualifications and interest in the role. We are an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all employees.,
Posted 5 days ago
3.0 - 7.0 years
0 Lacs
ghaziabad, uttar pradesh
On-site
As a member of the service team in the electrical switchboard building industry, delivering exceptional after-sales service is paramount to ensuring customer satisfaction and the prosperity of the business. It is imperative to measure the team's performance using various Key Performance Indicators (KPIs) to gauge effectiveness and continually improve service quality. Some of the critical KPIs include: Response Time: Evaluating the duration taken by the service team to address customer inquiries, service requests, or reported issues is crucial. A swift response time is fundamental for enhancing customer satisfaction levels. Resolution Time: Monitoring the time required by the service team to resolve customer problems or service requests is essential. Efficient issue resolution contributes significantly to overall customer contentment. Customer Satisfaction (CSAT) Score: Gathering feedback from customers regarding their satisfaction with the service provided is vital. Regular surveys or feedback forms assist in measuring and enhancing customer satisfaction levels. First-Time Fix Rate: Assessing the percentage of service requests or issues resolved on the initial visit showcases the efficiency of the service team. A higher first-time fix rate signifies the team's effectiveness. Service Contract Renewal Rate: Tracking the percentage of customers renewing service contracts indicates customer confidence in the service team's performance. A high renewal rate reflects customer satisfaction. Preventive Maintenance Completion Rate: Monitoring the completion rate of scheduled preventive maintenance tasks ensures proactive measures are taken to prevent issues from occurring. Service Team Utilization: Evaluating the efficient utilization of the service team's time and resources is crucial for cost-effectiveness and productivity. Customer Retention Rate: Measuring the percentage of customers retained over a specific period demonstrates the team's ability to maintain long-term customer relationships effectively. Inventory Management: Tracking the availability of necessary spare parts and equipment for service requests ensures timely and efficient service delivery. Training and Certification: Ensuring service team members are adequately trained and certified to handle various service tasks is essential. Continuous training enhances service capabilities. Average Number of Service Calls per Technician: Monitoring the workload of individual service technicians helps in balancing workloads for effective coverage and timely responses. Contracted Service Level Agreement (SLA) Compliance: Evaluating the service team's compliance with SLAs outlined in service contracts is critical for customer satisfaction and meeting contractual obligations. Customer Complaint Resolution: Monitoring the effectiveness and timeliness of resolving customer complaints helps identify areas for improvement in service delivery. Up-selling and Cross-selling: Measuring the success rate of offering additional services or products during service interactions contributes to increased revenue and customer satisfaction. Safety Incidents: Monitoring and minimizing safety incidents related to service activities ensures a safe working environment for both service team members and customers. Regularly reviewing these KPIs enables the service team to identify areas for improvement, enhance customer satisfaction, and contribute to the overall success of the electrical switchboard building business. It is essential to adjust the KPIs based on the specific goals and challenges faced by the organization. This position is full-time and permanent, offering benefits such as health insurance, paid sick time, and paid time off. The work schedule is during the day shift, and the work location is in person.,
Posted 5 days ago
2.0 - 6.0 years
0 Lacs
vadodara, gujarat
On-site
As a Business Development Officer at CRISIL Ratings, your primary responsibility will be to acquire new clients, specifically mid-sized corporate companies, for credit ratings while also managing existing client portfolios. With at least 2 years of experience in B2B sales, you must be prepared for regular travel within your allocated area for client meetings, bank meetings, and other related activities. In this sales-focused role, you will engage in direct cold calling in industrial areas, visit bank branches to collect fresh data, schedule meetings with potential clients, and highlight the benefits of CRISIL's credit ratings. Your duties will also include gathering feedback from customers, collecting surveillance fees, securing mandates for enhanced debt facilities from current clients, and organizing banker meetings/presentations to update them on bank loan rating products and processes in the area/city. To excel in this position, you should possess a strong background in business development and lead generation, particularly for mid-sized corporate entities. While an MBA in Sales and Marketing or any graduate degree is required, having an MBA would be considered a valuable asset. If you are a proactive and results-driven professional with a passion for sales and relationship building, this role offers you the opportunity to contribute to CRISIL Ratings" continued success and leadership in the industry.,
Posted 5 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Sales Executive in the interiors, furniture, or real estate industry, you will be responsible for conducting market research to identify potential sales opportunities and assess customer needs. You will actively generate leads through various channels such as cold calling, networking, and digital platforms. Your role will involve scheduling and conducting meetings with prospective clients to understand their requirements and effectively address their concerns. In this position, you will be expected to present and demonstrate interior solutions to clients, including preparing cost estimates and sales proposals. You will also track and analyze sales performance, providing regular reports and insights to the management. Negotiating and closing deals will be a crucial part of your responsibilities while handling client inquiries and objections in a professional manner. Collaboration with internal teams to ensure smooth project execution and client satisfaction is essential. Collecting client feedback to enhance offerings and improve customer experience will also be part of your duties. You may need to conduct site visits as required to facilitate the sales process effectively. To be successful in this role, you should have proven experience in sales, strong communication skills with proficiency in English, and proficiency in MS Office. Experience with CRM software is a plus. A solid understanding of sales and marketing principles, including negotiation techniques, is crucial. A self-motivated, proactive, and target-driven approach to sales will be beneficial. Additionally, the ability to deliver engaging presentations and build strong client relationships is essential. The ideal candidate should have a minimum high school diploma, with additional qualifications in sales, marketing, or interior design considered an advantage. The expected experience for this role is 2 to 5 years, and the office timings are from 10:00 AM to 6:00 PM. The working days are Monday to Sunday with Tuesday being the off day. This is a full-time job with a day shift schedule and requires in-person work at the designated location. If you are interested in this opportunity, please speak with the employer at +91 7022861895.,
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
The Safety Coordinator will be responsible for client coordination, training operations, and ticket management. This includes coordinating with clients and trainers to ensure smooth training execution, managing training schedules, requests, and ticketing. Moreover, the Safety Coordinator will handle reporting, data updation, feedback collection, and quality analysis. They must ensure timely reporting, certification, and data updates, as well as collect and analyze client feedback for continuous quality improvement. In addition, the role involves resource and tool management to optimize resource utilization and maintain tools such as Dropbox, TTM, and reports. Communication and email coordination for pre-training communication and logistics will also be part of the responsibilities. The Safety Coordinator will support certification dispatch and resolve related issues, as well as monitor market insights and trends for trend analysis to enhance training strategies. Proficiency in English communication and MS Office is required for this role. This is a full-time position located in Noida with the possibility of travel. Interested candidates can contact hr@hkuk.in for further details.,
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
You will be responsible for managing the customer service function for both product users and consultation clients. This includes setting up and refining TATs, escalation protocols, and real-time support systems. Your role will involve collecting feedback from various customer types and translating it into actionable insights. It will also be essential to maintain quality across touchpoints such as messaging, prescriptions, deliveries, and follow-ups. Amrutam is an Ayurveda, wellness, and lifestyle brand that was established in 2006 by Mr. Ashok Gupta. The company strongly believes that taking care of one's body is an act of worship. With a focus on healing through traditional methods using natural herbs, Amrutam's Ayurvedic recipes are crafted with love and meticulous care. The brand advocates the notion that "health is beauty," emphasizing that a healthy body leads to beauty. Following this mantra, Amrutam's recipes have been thoughtfully developed by blending ancient wisdom from Vedas and Ayurvedic principles to cater to the requirements of modern lifestyles.,
Posted 6 days ago
4.0 - 8.0 years
0 Lacs
chandigarh
On-site
We are seeking a Luxury Car Sales Trainer to develop and implement educational programs for our sales teams. As a Sales Trainer, your main responsibilities will include conducting skills assessments, creating training materials, and evaluating the effectiveness of each training session. You will collaborate closely with our sales staff to address on-the-job challenges and enhance productivity. Your role will involve analyzing skills gaps, designing training curricula, producing educational content in various formats, onboarding new sales personnel, and facilitating performance evaluations to identify areas of improvement. Monitoring sales targets, gathering feedback from trainees and managers, and assessing the impact of training programs will be essential. Additionally, you will engage with external trainers and industry experts to arrange seminars and maintain up-to-date records of training resources. The ideal candidate should have previous experience as a Sales Trainer or in a similar role, with a background in sales being beneficial. Proficiency in managing the complete training cycle, including both in-person and online activities, is required. Hands-on experience with e-learning platforms, strong organizational skills, effective communication, and presentation abilities are essential. A Bachelor's degree in Education, Human Resources, or a related field is necessary, along with additional training certifications. This is a full-time, permanent position with day and morning shifts. The preferred candidate should have at least 4 years of total work experience. The work location is in-person.,
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
As a Sales Officer- Modern Trade, you will be responsible for managing and growing business in Modern Trade outlets, particularly D-Mart. Your key responsibilities will include regularly visiting stores to ensure visibility, merchandising, and stock availability. You will be required to implement monthly/quarterly promotions and schemes at the store level, ensure correct planogram execution, and maintain shelf share. Building and maintaining relationships with store managers and category buyers will be crucial in this role. Additionally, you will need to coordinate with distributors for stock fulfilment and billing, monitor and report on sales performance, competitor activity, and market trends, as well as collect and share feedback to optimize product movement and customer satisfaction. To qualify for this position, you should hold a graduate degree in any discipline (BBA/B.Com preferred) and have a minimum of 3 years of experience in FMCG sales, specifically in Modern Trade. A good understanding of store-level operations and modern retail dynamics is essential, along with strong interpersonal and negotiation skills. Proficiency in Excel and basic reporting will also be required to excel in this role.,
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
surat, gujarat
On-site
As an efficient Call Handler at our organization in Surat, your primary responsibility will be to serve customers by providing relevant information, resolving internal service problems, and escalating issues if necessary. You will also be responsible for proactively reaching out to customers, collecting and analyzing their feedback, responding to reviews, and developing helpful content based on customer knowledge. In addition to your primary role, you will be expected to assist other officers in solving queries when there is an excess workload. It will also be crucial for you to adhere to organizational processes and policies, providing feedback on system enhancements and overall organizational improvements as needed. The ideal candidate for this position should have a minimum of 24 months of experience, hold an MBA/PGDM qualification, and possess sound understanding skills in the field of operations. We welcome applications from candidates of any gender. If you are looking to utilize your customer service skills and contribute to the operational efficiency of our organization, we encourage you to apply for this role.,
Posted 1 week ago
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