157 Feedback Collection Jobs

Role Overview: You will be responsible for handling customer complaints or problems telephonically, tracking required information through the system, and resolving customer issues in real time. Your main focus will be to ensure that no customer issues remain unresolved by identifying and escalating priority issues. Additionally, you will be making calls to customers, vendors, and drivers when required to convince them, documenting all call information according to standard operating procedures, and ensuring timely and quality services are being delivered to customers by vendors and drivers. It is essential to call for feedback from customers to confirm issue resolution, keep the system updated for supervision and audit, maintain a zero call drop rate, complete call logs, and be prepared to work in any given shifts. Finally, you must submit a daily work report to Team Leaders. Key Responsibilities: - Handle customer complaints or problems telephonically - Track required information through the system & resolve customer issues - Resolve customer issues in real time mandatorily - Ensure no customer issues remain unresolved - Identify and escalate priority issues - Make calls to customers/vendors/Drivers if required to convince - Document all call information according to standard operating procedures mandatorily - Ensure timely prompt and quality services are being delivered to customers by vendors & Drivers - Call for Feedback from the customers to ensure whether the issue has been resolved - Keep the system update for supervision & audit mandatorily - Ensure zero call drop rate - Complete call logs mandatorily - Should be ready to work in any given shifts - Submit daily work report to TLs mandatorily Qualifications Required: - Freshers can apply - Any Graduate - Proficient in call center system & should be familiar with the call center environment - Required language proficiency in English, Hindi, Marathi - Experience of customer service principles and practices - Experience of call center telephony and technology - Experience of the service industry - Experience in a call center or customer service environment - Good data entry and typing skills,

As an ideal candidate for this role, you will be responsible for creating a welcoming environment for new employees. Your main duties will include coordinating trainings such as new joinee connects, inductions, Posh, ISMS, and other mandatory sessions. Additionally, you will be required to develop handbooks and corporate induction decks in collaboration with the HR team. It will be your responsibility to ensure proper introduction of new employees to their teams and provide them with the necessary hardware and software access. You will also enroll new employees in health, pension, and other benefit plans. Furthermore, you will play a key role in gathering feedback from new employees to enhance the onboarding process. Tracking metrics such as completion rates and customer satisfaction will be vital in identifying areas for improvement. Setting up Key Result Areas (KRAs) for the first 30-45 days will be part of your duties. Ultimately, your goal will be to improve employee retention by fostering a sense of belonging and integration into the company culture.,

Role Overview: As a Customer Support Intern at GoKwik, you will have the important responsibility of being the direct point of contact with customers. Your role will involve collecting feedback to enhance our products and services, ultimately improving customer experience and retention. Your contributions will play a vital role in shaping how our merchants interact with the GoKwik platform. Key Responsibilities: - Call customers to gather feedback on their interactions with GoKwik's products and services. - Document and share customer insights with relevant teams for further action. - Assist the Customer Support team in their daily tasks when required. - Collaborate in enhancing processes to boost efficiency and customer satisfaction. Qualifications Required: - Either 12 years of experience in customer support or an enthusiastic intern eager to learn and grow. - Must be diligent, hardworking, and detail-oriented. - Excellent communication skills essential for professional engagement with customers. - Positive attitude, proactive approach, and ability to work independently. - Comfortable working from the Gurgaon office. About GoKwik: At GoKwik, you will have the opportunity to develop hands-on experience in customer engagement, feedback management, and eCommerce operations. Working alongside a dynamic and rapidly expanding team, you will build valuable skills for your future career growth.,

As an Intern at the company, your day-to-day responsibilities will include: - Identify and research colleges for potential collaboration or outreach. - Initiate contact with college's authorities via email, phone calls, or in-person visits. - Schedule and coordinate seminars, demo classes, webinars, and career counseling sessions in colleges. - Promote our CAT preparation programs in colleges or universities and peer circles. - Assist in planning and executing college-level events and promotional activities. - Collect feedback and maintain detailed records of outreach activities. - Support the marketing team with campaign execution in college's networks. The company, founded in 2013-14 by Jatin Rajpal, initially focused on delivering exceptional economics classes. Over the years, the institute has significantly expanded its offerings to include comprehensive courses in commerce-related subjects such as economics, business studies, mathematics, and accountancy. Additionally, specialized preparation for entrance exams like CUET, IIM, and NLU is provided, catering to students aspiring to attend prestigious institutions. With two offline centers, AC Centre and DC Centre, along with a robust online platform, the company ensures accessible, high-quality education for all its students.,

As a Technical Support Specialist, your main responsibility will be to provide timely and effective technical assistance to customers. You will troubleshoot and resolve technical issues related to the product, install and implement new programs, upgrade operating systems and hardware, take data backups, and conduct recovery processes when necessary. Your problem-solving skills will be crucial in analyzing customer issues, diagnosing root causes, and implementing solutions promptly to ensure customer satisfaction. Effective communication with customers is essential, as you will need to keep them informed proactively and maintain a professional and courteous demeanor at all times. To excel in this role, you will need to develop a deep understanding of the product or service offerings to provide accurate and relevant support. Staying updated on product changes, updates, and new features is vital to deliver the best possible assistance to customers. Escalation management is another key aspect of your job, where you will be required to escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your responsibilities. You will be responsible for gathering feedback from customers regarding their experiences with the service provided, which will help in improving the overall customer support process. Collaboration with cross-functional teams, including logistics, is essential to ensure that defective or unused parts are returned immediately after the call. Additionally, you should be able to check environmental parameters such as earthing for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms, and associated root causes is necessary. Proficiency in hardware installation, troubleshooting, and maintenance, along with familiarity with networking concepts, protocols, and troubleshooting, is required. Experience with software installation, configuration, and support, as well as knowledge of antivirus software, firewalls, and security best practices, will be beneficial in fulfilling your duties effectively.,

Welcome to Speedways Electric. We are a leading innovator in the electric vehicle industry, committed to driving sustainable mobility solutions. At Speedways Electric, we pride ourselves on our dedication to innovation, quality, and environmental responsibility. Our team is passionate about creating cutting-edge electric vehicles that not only meet the needs of our customers but also contribute to a greener future. Join us in our mission to revolutionize transportation and make a positive impact on the world. Why Join Us Career Growth and Development: At Speedways Electric, we believe in investing in our employees. We offer extensive training programs, mentorship opportunities, and clear career progression paths to help you reach your full potential. Innovative Work Environment: Work alongside industry experts in a collaborative and dynamic environment. Be a part of a team that values creativity, problem-solving, and forward-thinking solutions. Commitment to Sustainability: Be a part of a company that is dedicated to making a positive impact on the environment. Our focus on sustainable practices and products ensures that your work contributes to a greener future. Service Coordinator Location: Gurgaon Job Description: Service Coordinator Location: Gurgaon, Haryana Company: Speedways Electric Job Type: Full-Time Position Overview: Speedways Electric is seeking a highly organized and efficient Service Coordinator with a background in electrical or mechanical engineering to join our team in Gurgaon. This role is crucial for coordinating between customers, service teams, and management to ensure seamless service operations and high customer satisfaction. Key Responsibilities: - Service Scheduling: Coordinate service appointments, allocate service tasks to technicians, and ensure timely response to all service requests. - Customer Communication: Act as the first point of contact for all service-related customer inquiries. Provide timely and accurate information to customers regarding their service status and resolutions. - Service Records Management: Maintain detailed records of all service activities, including customer interactions, completed repairs, and pending service requests, in the CRM system. - Resource Management: Manage the allocation of resources and technicians to maximize efficiency and meet service deadlines. - Quality Assurance: Monitor service quality and technician performance to ensure compliance with company standards and customer expectations. - Feedback Collection: Gather customer feedback post-service to improve service delivery and address any customer satisfaction issues. - Reporting: Generate regular reports on service activities, technician performance, and customer satisfaction for review by management. - Problem Resolution: Address and resolve any issues that arise during the service process, ensuring quick resolution and customer satisfaction. Qualifications: - Education: Diploma or Bachelor's degree in Electrical or Mechanical Engineering, or a related technical field. - Experience: 2+ years of experience in service coordination, technical support, or a related field, preferably in the automotive or electronics industry. - Skills: Strong organizational skills, excellent communication abilities, and proficiency in using CRM software and Microsoft Office. - Knowledge: In-depth understanding of electrical or mechanical systems relevant to automotive or electronics service operations. Key Competencies: - Technical Expertise: Strong knowledge of electrical or mechanical principles applied in service management. - Customer Service Orientation: Strong commitment to delivering high-quality customer service. - Communication Skills: Excellent verbal and written communication skills to effectively manage interactions. - Problem Solving: Ability to quickly identify problems and efficiently solve them. - Detail-Oriented: High attention to detail in planning, organizing, and executing service tasks. - Teamwork: Ability to collaborate effectively with team members and other departments. Application Process Step 1: Online Application Submit your application through our online form. Make sure to fill out all required fields accurately and attach your resume/CV and cover letter. Step 2: Initial Screening Our recruitment team will review your application to assess your qualifications and experience. Candidates who meet the criteria will be shortlisted for the next round. Step 3: Interview Process Shortlisted candidates will be invited for an initial interview, which may be conducted via phone or video call. This will be followed by one or more in-person or virtual interviews with our hiring managers and team members. Step 4: Assessment Depending on the role, you may be asked to complete a skills assessment or participate in a practical test to demonstrate your abilities. Step 5: Final Interview In the final stage, you will meet with senior leadership to discuss your fit within the company culture and your potential contributions to Speedways Electric. Step 6: Successful Candidates will receive a formal job offer, including details about the role, compensation, and benefits. We will provide all necessary information to help you make an informed decision. Step 7: Onboarding Once you accept the offer, our onboarding team will guide you through the process of becoming a part of Speedways Electric. You will receive all the resources and support needed to start your journey with us. We look forward to receiving your application and potentially welcoming you to the Speedways Electric family!,

The placement coordinator plays a crucial role in managing end-to-end placement operations by facilitating communication between students and recruiting companies. You will be responsible for ensuring a smooth and efficient placement process for both parties involved. Your key responsibilities will include acting as the primary point of contact for companies during placement drives, coordinating and scheduling interviews between students and client HR teams, collecting and sharing feedback post-interviews, maintaining proper documentation for each placement event, and assisting in enhancing student readiness based on industry expectations. Additionally, you will be required to coordinate between students and company HR for placement-related activities, understand industry hiring needs and align them with student profiles, manage campus placement drives from planning to execution and follow-up, handle daily student queries and support issues related to training or placement, and maintain regular follow-up communication with HR contacts and students. About the Company: PMCTI (Pune Medical Coding Training Institute) is a premier provider of medical coding training in Pune, India. Committed to empowering individuals with the knowledge and skills essential to excel in the dynamic healthcare field, PMCTI boasts a team of passionate and experienced professionals dedicated to education and excellence. With certified trainers possessing extensive industry experience, the institute focuses on guiding and mentoring aspiring medical coders in a supportive and collaborative learning environment. PMCTI aims to equip students with valuable knowledge, build their confidence, and help them achieve their career objectives.,

As an Onboarding Specialist at NucleusTeq, you will play a critical role in ensuring the successful integration of new businesses into the Fyndr platform. Your primary responsibility will be to guide new businesses through the onboarding process, ensuring a smooth and efficient transition onto the platform. You will work closely with these businesses to understand their needs and create tailored marketing campaigns that effectively promote their products and services. In this role, you will be tasked with creating and designing effective marketing campaigns for new businesses, collaborating with the content team to produce high-quality, engaging content, including copy, graphics, and multimedia elements. Additionally, you will provide training and support to new businesses on how to use the Fyndr platform and leverage its features for their campaigns. Monitoring the performance of campaigns will also be a key responsibility, where you will provide regular reports and insights to clients and make data-driven recommendations for improvement. Gathering feedback from new businesses to continuously enhance the onboarding process and campaign design services will also be part of your role. Collaboration is essential in this position, as you will work closely with the sales, marketing, and product teams to ensure alignment and successful campaign execution. Maintaining detailed records of onboarding processes, client interactions, and campaign performance is crucial. Should any issues or challenges arise during the onboarding process, you will be expected to address them promptly and provide effective solutions. To qualify for this role, a Bachelor's degree in Marketing, Business Administration, or a related field is preferred, along with 1-3 years of experience in onboarding, marketing, or campaign design. Strong understanding of marketing principles and campaign design, excellent communication and interpersonal skills, creative mindset, proficiency in using marketing and design tools, ability to work independently and as part of a team, strong organizational and time management skills, and experience with e-commerce platforms are all desirable qualifications.,

As a Customer Relationship Executive in the Service Department at our base location in Surat, you will play a crucial role in providing exceptional customer support and maintaining strong relationships with our valued customers. You will report directly to the Head of Department and will be responsible for various key tasks aimed at enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing incoming calls and emails from customers in a professional and timely manner. You will assist customers with after-sales service inquiries, product issues, and warranty claims, ensuring that they receive accurate information and effective solutions to their concerns. Additionally, you will be responsible for generating and managing service tickets, assigning them to Field Service Executives, and following up on open tickets to ensure timely resolution. Another essential aspect of your role will involve collecting feedback from customers regarding their service and product experiences. By conducting follow-up calls, recording feedback, and reporting trends to the management team, you will help identify areas for improvement and share actionable insights with relevant departments. Building and maintaining strong customer relationships will be a key focus, requiring empathy, patience, and a commitment to issue resolution. In return for your contributions, we offer a competitive salary and benefits package, a collaborative and dynamic work environment, and professional development opportunities. You will also enjoy 24 paid leaves, 15 public holidays annually, health insurance, paid sick time, and Provident Fund benefits. This is a full-time, permanent position with day shift hours. Join our team as a Customer Relationship Executive and make a positive impact on our customers" experiences while growing professionally in a supportive and rewarding environment.,

Programming Hub is a rapidly growing mobile ed-tech initiative that serves as a comprehensive platform for learning various popular programming languages. With over 5 million downloads and a million active users globally, Programming Hub has emerged as the most widely used learning app in the US and Indian markets. As a Product Marketing Intern at Programming Hub, you will be an integral part of our dynamic marketing and product team. Your primary responsibility will be to assist in driving product awareness, engagement, and adoption through various marketing efforts. By collaborating closely with our product and marketing teams, you will gain practical experience in product marketing strategies, market research, content creation, and performance analysis. Your key responsibilities will include: - Conducting market research to identify industry trends, competitor analysis, and customer needs. - Developing marketing materials such as blog posts, social media content, newsletters, and brochures. - Executing marketing campaigns across digital, email, and other channels to promote our products and features. - Tracking and analyzing campaign performance, preparing reports on key metrics to measure marketing effectiveness. - Providing logistical support during product launches and updates, ensuring smooth execution by coordinating with cross-functional teams. - Gathering customer feedback on products and services to gain insights for product improvements and new opportunities. - Collaborating with design, engineering, and marketing teams to develop and execute product strategies and roadmaps. Qualifications: - Currently pursuing or recently graduated with a degree in Business, Marketing, Engineering, or a related field. - Strong interest in product marketing, market research, customer engagement, and digital marketing strategies. - Excellent communication, presentation, analytical, and problem-solving skills. - Ability to work effectively in a fast-paced, team-based environment. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with programming and development is a plus. Benefits: - Gain hands-on experience in a supportive, team-oriented environment. - Competitive stipend. To apply for the Product Marketing Internship at Programming Hub, please submit your resume, cover letter, and relevant work samples to "salma@rightsol.org". Please mention "Product Marketing Internship" in the subject line of your email.,

You are a dedicated and efficient Receptionist joining our healthcare facility, playing a crucial role in ensuring smooth operations by handling various front desk responsibilities. You will address customer inquiries, schedule appointments, collect patient feedback, provide health insurance recommendations, and offer guidance on diagnoses. Your responsibilities will include addressing and resolving customer queries professionally, assisting patients with appointment scheduling, efficiently coordinating appointments for doctors, soliciting feedback from patients for service improvement, and offering guidance on suitable health insurance options. To excel in this role, you should have prior experience in a receptionist or administrative role, preferably in a healthcare setting. Excellent verbal and written communication skills are essential to interact effectively with patients, visitors, and medical staff. Strong multitasking abilities to manage multiple tasks simultaneously in a busy environment and proficiency in Microsoft Office Suite (Word, Excel, Outlook) are required. Interested candidates can call or drop their resume at 8727909176. Job Types: Full-time, Permanent Benefits: - Cell phone reimbursement - Internet reimbursement Schedule: Day shift Additional bonuses: - Performance bonus - Quarterly bonus - Yearly bonus Experience: - Receptionist: 2 years (Required) Language: English (Required) Location: Ludhiana, Punjab (Required) Work Location: In person,

You are a Business Development Executive in the Sales & Business Development department, working from home in Gurgaon. You report to the Business Development Manager/Head. Your role is to drive growth for digital solutions and services by identifying new opportunities, pitching solutions, and building long-term client partnerships. Your responsibilities include conducting market research to identify new business opportunities, analyzing competitors and trends, and generating leads. You will engage with clients by understanding their requirements and pitching relevant digital services. Your role also involves creating impactful presentations, meeting sales targets, negotiating agreements, and following up with clients post-sale. Collaboration is key in this role, as you will work closely with internal teams to align client needs with deliverables, provide client feedback to improve services, and participate in brainstorming sessions for new business avenues. This is a permanent position with benefits like Provident Fund, day shift schedule, and performance bonus. The preferred experience for this role is 2 years of total work.,

The primary responsibilities of this role include establishing, monitoring, and adjusting the workforce management plan to effectively distribute staff across various communication channels such as phone, chat, and web ticket queues. You will be tasked with managing staffing levels in real-time across multiple sites/entities and monitoring Adherence Alerts to ensure operational efficiency. Additionally, you will review and approve employee time-off requests, implement overtime mitigation strategies, and provide outlier reporting for coaching opportunities to enhance leadership effectiveness. Collaboration with cross-functional partners is essential to identify root causes of issues and develop repeatable processes to prevent their reoccurrence. Proactively seeking feedback from internal customers and peers is encouraged to drive strategic, procedural, and system improvements. As part of the role, you may also be assigned other duties as required. The ideal candidate should possess a degree in Business, Accounting, Finance, Psychology, or relevant work experience. A minimum of 2 years of experience in customer service, billing, or call center environments is required, as well as demonstrated experience in collaborating across multiple internal teams. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) at an intermediate to advanced level is necessary. Preferred qualifications include knowledge of workforce management practices, advanced reporting skills in Microsoft Office Suite, Tableau, or Power BI. Excellent written and verbal communication skills, independent thinking, innovation, prioritization abilities, and attention to detail are crucial for success in this role. A strong work ethic, passion for excellence, and adaptability to change are highly valued attributes. This position operates in a normal office environment, and the successful candidate should be capable of managing the physical demands associated with such a setting.,

As a Product Promoter, your primary responsibility will involve actively engaging with customers in stores or at events to promote and demonstrate product features, benefits, and usage. By identifying customer needs and offering suitable solutions aligned with the products being promoted, you will play a key role in meeting or surpassing sales targets. Building and nurturing strong customer relationships through personalized communication is crucial to ensure customer satisfaction and loyalty. Additionally, staying updated on product features, pricing, competitors, and industry trends will enable you to effectively convey the value proposition to customers. You will be required to maintain detailed records of daily sales activities, customer feedback, and any challenges encountered during promotional activities, providing comprehensive reports to the Sales Manager. Ensuring the proper placement and visibility of products in stores, in adherence to visual merchandising standards and promotional guidelines, is also part of your responsibilities. Representing the company's brand positively and professionally at all times is essential. Moreover, gathering customer feedback and market insights to report to the Sales Manager will aid in enhancing product offerings and sales strategies. This is a Full-time position with benefits including health insurance. The work schedule is during the day, and the role requires in-person work at the designated location.,

The roles and responsibilities of a Training Institute Manager are crucial in ensuring the smooth functioning and success of the institute. As a Training Institute Manager, you will be responsible for strategic planning and management, including developing comprehensive training programs aligned with industry needs and market trends. You will design engaging curricula that cater to diverse learner needs and recruit, train, and manage a team of qualified trainers and instructors. In addition, you will oversee the institute's financial operations, including budgeting, cost control, and revenue generation. Marketing and branding the institute's programs and services through effective strategies will also be part of your responsibilities. Identifying new business opportunities and partnerships to expand the institute's reach will be essential for business development. As a Training Institute Manager, you will manage student admissions and enrollment processes, ensuring the upkeep and maintenance of the institute's facilities, and optimizing the utilization of resources such as classrooms, equipment, and technology. Implementing quality assurance measures to maintain high standards of training delivery and ensuring compliance with relevant regulations and industry standards will also be part of your operational management role. You will provide student counseling and career guidance, gather feedback from students and trainers to improve program effectiveness, and organize workshops, seminars, and industry interactions to enhance student learning. Fostering a positive and collaborative work environment, evaluating the performance of team members, and supporting their professional growth through training and development opportunities will be part of your team leadership and development responsibilities. In essence, as a Training Institute Manager, you play a pivotal role in shaping the future of learners by providing them with quality education and training. By effectively executing these roles, you contribute to the overall success and reputation of the institute. This position requires a Master's degree, with preferred experience in total work and management of at least 1 year. The job type is full-time and permanent, with the work location being in person. For further details about this opportunity, please speak with the employer at +91 9750962825.,

The primary responsibility of this role is to respond to customer queries in a timely and accurate manner through phone, email, or chat. You will be required to identify customer needs and assist them in utilizing specific features effectively. Additionally, you will be responsible for analyzing and reporting product malfunctions, updating internal databases with technical issue information, and monitoring customer complaints on social media platforms. It is essential to share feature requests and effective workarounds with team members and keep customers informed about new features and functionalities. Furthermore, you will follow up with customers to ensure the resolution of their technical issues, gather feedback, and collaborate with Product, Sales, and Marketing teams. As part of your duties, you will also be involved in training junior Customer Support Representatives. This role is available in Full-time, Part-time, and Fresher job types with benefits such as Provident Fund, Day shift schedule, Performance bonus, and Yearly bonus. The work location is in person.,

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. As an Airtel employee, you will have the opportunity to make a difference to internal and external customers by taking small and big ideas to success, leaving footprints at the scale of billions and beyond. You will have the freedom to go above and beyond, take responsibility, challenge norms, and take risks to create big things in multiple ways. You are encouraged to imagine, experiment, and implement new ideas to gain depth and breadth of experiences. Join us at Airtel and #BeLimitless because you are limitless. As a Territory Sales Manager - LCO at Airtel, your role will be at the frontline of the business for an entire territory, responsible for driving sales and end-to-end customer service. You will be tasked with increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Engaging with LCO partners and fostering business relationships to enhance the D2C business will be a key aspect of your role. Reporting to the Regional Head, you will supervise a team of managerial individual contributors, focusing on driving revenue growth by expanding the company's footprint within the territory and optimizing the sales and distribution network for enhanced market penetration. Strengthening the distribution ecosystem, ensuring brand visibility, and enhancing the overall customer experience will be crucial responsibilities. Additionally, you will be responsible for managing and expanding the LCO network through incentives and seamless grievance redressal, forming partnerships, and training LCO partners on product features, sales techniques, and market positioning. People management, industry best practices, stakeholder management, and collaboration with various central functions within the organization will also be part of your role. To be successful in this position, you should possess a full-time graduate degree, preferably an MBA/PGDM, with at least 2+ years of experience in sales, preferably in the Telecom/FMCG industry. Proficiency in sales and marketing techniques, basic knowledge of MS Office, strong leadership and behavioral competencies such as problem-solving, analytical skills, communication skills, teamwork, customer obsession, and result orientation will be essential for excelling in this role.,

You will be responsible for engaging with customers to educate them on the benefits of upgrading to the latest version of our software and guiding them through the transition. Additionally, you will provide consultative support by offering detailed answers to customer inquiries, explaining new features, and assisting with any technical or logistical concerns related to the migration. Identifying opportunities for upselling and cross-selling additional products or upgrades that enhance customer experience will also be a key focus. Furthermore, you will assist new users in smoothly onboarding to the upgraded system, providing resources, training, and technical support as required. Gathering insights and feedback from customers to relay to the product team for future improvements, and collaborating closely with Customer Success, Sales, and Product teams to ensure customer satisfaction and alignment with company objectives are also important aspects of the role. To qualify for this position, you should hold a Bachelor's degree in engineering, business, marketing, or a related field. A minimum of 2 years of proven experience in a customer-facing role, such as Customer Success, Account Management, Technical Support, or Sales, preferably in a software or technology company, is required. Strong interpersonal and communication skills, both written and verbal, are essential. You should also demonstrate the ability to recognize and act on upsell opportunities, work independently as well as part of a collaborative team, be proactive and resourceful in resolving customer issues, and have a focus on delivering solutions. Excellent organizational and time management skills are also necessary. At CAMP Systems International, you will have the opportunity to work with a high-caliber team in the aviation industry. We offer competitive compensation and benefits package, along with career growth and development opportunities. By joining us, you will be part of a global company committed to excellence in aviation. Key Skills: - Project management - Time management - Analytical thinking - Cross-selling - Customer engagement - Relationship building - Communication skills - Organizational skills - Onboarding assistance - Upselling - Interpersonal skills - Problem-solving - Consultative support - Feedback collection - Sales strategies - Collaboration - Team collaboration,

The role involves establishing and driving a sustainable, agile, and global technology customer experience framework to continuously introduce new customer experiences aligned with competition, market, and customer evolution. As the owner of the CX Framework at Tata Motors, you will advocate for and support its adoption, keeping it updated based on feedback. Your responsibilities will include mentoring team members in executing Design Sprints using Design Thinking practices outlined in the CX Framework. You will be responsible for gathering and analyzing customer feedback and data to identify trends, pain points, and improvement opportunities. This will involve conducting surveys, interviews, and focus groups, as well as user research to understand customer needs and behaviors. Developing and maintaining customer journey maps, personas, and other CX documentation will also be a key aspect of your role. Staying current with industry trends and best practices in customer experience and data analysis is essential. Collaborating with cross-functional teams, you will implement customer-centric strategies and solutions, design and optimize customer journeys across all touchpoints, and create reports and presentations to communicate findings and recommendations to stakeholders. Monitoring and evaluating the effectiveness of CX initiatives and making data-driven adjustments as needed will be part of your responsibilities. You will also be involved in developing wireframes, phygital prototypes, and user flows to effectively communicate design ideas. Collaboration with product managers, developers, and marketers to ensure a seamless customer experience, as well as managing and maintaining design documentation, analyzing customer feedback and data for continuous improvement are key components of the role. In addition, you will be responsible for technology start center budget management, including portfolio projections and adhering to approved budgetary provisions for technology start center infrastructural needs both locally and globally. The ideal candidate will have a BE or ME degree with 12 to 15 years of prior experience as a CX Designer, UX Designer, or similar role. Demonstrated experience in user research, experience lifecycle management, ICE and/or EV product development, and functional deliveries is required. Experience or exposure to AI, GenAI, usability testing, customer feedback platforms, and CRM systems is a plus. Knowledge of statistical analysis, research methodologies, and certification in CX or related fields is desirable. Skills in industrial design, design thinking practices, customer and trends research, creativity, user experience development, user interfaces, interaction design using tools such as Adobe Creative Suite, project and delivery management, communication, influencing without authority, collaboration, team management, and facilitating hiring and selection of candidates will be beneficial for success in this role.,

We are seeking a motivated and enthusiastic Telecaller Intern to be a part of our team. As an intern, you will play a crucial role in reaching out to potential customers, handling inquiries, and contributing to our sales and customer service objectives. This position offers a valuable opportunity to gain practical experience in telecalling and enhance your communication skills. Your responsibilities will include making outbound calls to introduce our products or services, managing inbound calls and addressing customer queries, providing accurate information, maintaining customer databases, converting leads into sales, collaborating with the sales team to meet targets, assisting in telecalling campaigns, collecting feedback, handling customer complaints, documenting call details, and participating in training sessions and team meetings. To qualify for this role, you should be currently enrolled in or recently graduated from a degree program in Business, Marketing, Communication, or a related field. Strong communication skills, both verbal and written, are essential. You must also have the ability to handle rejection positively, possess strong organizational skills and attention to detail, be proficient in MS Office applications, be comfortable in a fast-paced environment, and be capable of working independently and collaboratively. This position is open to female candidates only. The job types available are Full-time, Fresher. The contract length for this position is 3 months. The working schedule is during the day shift from Monday to Friday. A performance bonus is also provided for this role. The work location is in person. Join us in this exciting opportunity to grow and develop your skills in the field of telecalling.,

As a part of MetaApply, you will play a crucial role in providing comprehensive study abroad assistance to students. From assisting in shortlisting preferred courses and universities to guiding through admission applications, writing SOPs and LORs, helping with student visas, scholarship opportunities, financial aid, and pre-departure orientation, including health insurance, flight booking, and finding suitable accommodation within budget, we are committed to supporting students in their journey of studying abroad. Our aim is to ensure a 100% success rate for students and to provide guidance at every step of the process. Your key responsibilities will involve driving the MetaApply Student Ambassador Program. This includes managing the program by recruiting, onboarding, and overseeing student ambassadors representing the brand on campuses. You will be responsible for providing training and support to ambassadors on brand values, campaign execution, and event planning. Additionally, coordinating with ambassadors to promote campaigns, events, and initiatives on campus, developing engagement strategies to keep ambassadors motivated, and collecting feedback from ambassadors and students for program improvement will be part of your role. Monitoring and evaluating ambassador performance to ensure alignment with objectives will also be essential. Furthermore, you will be managing MetaApply's social media pages. This will involve designing and executing social media campaigns, contests, and promotions to enhance brand visibility and interaction. Collaborating with marketing and communications teams to synchronize social media activities with broader campaigns, maintaining branding consistency across platforms, scheduling content publication strategically, engaging with the community by responding to comments and messages promptly, tailoring content to specific audience segments, and staying informed about industry trends and competitor activities to ensure brand relevance will be key aspects of your role.,

As a candidate for this position, you should hold a qualification in BAMS/BHMS and be open to working in the Operation Coordination department. With 0-3 years of experience in healthcare, you will be responsible for building and maintaining client and referral sources, converting leads through calls, emails, and meetings, as well as coordinating and providing personalized tours for potential clients. Your role will involve ensuring seamless patient care, accommodating special requests, collecting feedback, and actively participating in service enhancement initiatives. This is a permanent position that offers benefits such as health insurance, leave encashment, and provident fund. The work schedule may include day shifts as well as rotational shifts, and you will be eligible for a yearly bonus. The work location for this role is in person, and the application deadline is 09/05/2025.,

The admin and training manager role combines administrative oversight with the responsibility for developing and managing training programs. In this dual capacity, you will ensure the smooth operation of administrative tasks while also fostering employee development and organizational growth. Your key responsibilities will include overseeing day-to-day administrative operations such as scheduling, correspondence, and resource allocation. You will also be responsible for maintaining data and record-keeping, developing and implementing organizational policies and procedures, and ensuring compliance with legal and regulatory requirements. Additionally, you will assist in preparing and managing budgets, act as a liaison between different departments, and coordinate meetings while managing employee records and conducting assessments to identify skill gaps and training needs within the team. Collaborating with the leadership team, you will design and develop training programs, workshops, and tailored learning methods based on organizational needs. You will conduct training sessions through various methods and assess the effectiveness of training programs to ensure continuous improvements. Moreover, you will be involved in implementing innovative practices to improve efficiency, employee engagement, and align with industry trends in training and administration. For essential requirements, you will be responsible for administrative duties such as maintaining attendance, managing leaves, and onboarding new associates. You may also need to step in for key roles as required, oversee the duties of team leads, and assist management with special tasks. Data management and organizing, as well as training new associates, will be crucial aspects of your role. Assessments will play a significant role in your responsibilities, including the assessment of new hires, initial training and orientation, skills and competency evaluation, performance monitoring, and feedback collection. Quarterly assessments of the team with tabletop exercises will be conducted to ensure continuous improvement and enhance team performance. Desirable requirements for this role include a bachelor's degree or above in Security Management, Computer Science, or a related field, along with relevant certifications in security systems, administration, or related areas. A minimum of 7 years of experience in security systems management or a related technical field, with at least 5 years in a leadership or supervisory position, is preferred. Excellent communication skills and a commitment to diversity and inclusion are also essential for this role. Novartis is committed to providing reasonable accommodation to individuals with disabilities during the recruitment process. If you require accommodation, please contact [email protected] Join us at Novartis to be part of a community that collaborates, supports, and inspires each other to achieve breakthroughs that change patients" lives. Ready to create a brighter future together Learn more at https://www.novartis.com/about/strategy/people-and-culture.,

As a Client Relations Executive, you will play a crucial role in managing and nurturing relationships with our valued clients. Your responsibilities will include acting as the primary point of contact for client inquiries and concerns, building and maintaining strong, long-term relationships, and effectively communicating with clients to understand their needs and ensure satisfaction. You will be expected to provide product/service information, address queries, and resolve complaints in a timely manner. Monitoring client satisfaction, seeking continuous feedback for improvement, and coordinating with internal teams to ensure seamless client service are also key aspects of the role. Additionally, you will be responsible for preparing regular client reports, ensuring accurate documentation of client interactions, and proactively suggesting solutions and improvements to meet client needs. Assisting with the onboarding of new clients, providing training when necessary, and staying updated on industry trends and best practices to offer exceptional service are also part of your responsibilities. The ideal candidate for this role will have proven experience in Client Relations, Customer Service, or a similar role, strong proficiency in English (both verbal and written communication), and the ability to interact effectively with clients. Female candidates are preferred for this position. This is a full-time job with a schedule of Monday to Friday. The required experience for this role is a total of 1 year. The work location is in person.,

As a Full Time employee in this role, your primary responsibility will be to conduct document scrutiny and collect applications for visa processing. You will be required to interact with customers/applicants both in person and through email or telephone to address any queries they may have. Additionally, handling cash and bank transactions accurately is crucial, ensuring a 100 PERCENT accuracy rate. It will be your duty to record and maintain all application data meticulously, ensuring timely and error-free data entry into the system. You will also manage the administration and logistics of passport delivery to various entities such as the consulate, applicants, or logistic companies. Maintaining compliance with standard operating procedures and manuals is essential to ensure a smooth process without any deviations. Part of your role will involve informing applicants about Value Added Services and ensuring their delivery to customers. You will also be responsible for soliciting feedback from applicants regarding the services provided and their overall experience at the application centre. Meeting the mandated Turn Around Time for the entire process is a key aspect of this position. You will also assist the Deputy Manager/Operations Manager in executing the WB Project partially. Ensuring the judicious use of natural resources and adhering to the organization's environment health and safety policy and guidelines are important components of this role. This position falls under the job category of Aviation, Hospitality, Travel & Tourism, offering you the opportunity to make a meaningful impact in the field.,