Customer Success Executive

Job Description for Customer Success Executive (On-Site, Shahdara | Salary: ₹18,000–₹25,000):
Job Title: Customer Success ExecutiveLocation: Shahdara (On-Site)Salary: ₹18,000 – ₹25,000 per monthExperience: 0–2 years (Freshers with good communication skills can apply)About the RoleWe are looking for a proactive and customer-focused Customer Success Executive to join our team. Your primary responsibility will be to ensure customer satisfaction, handle queries, build strong relationships, and support clients throughout their journey with us.Key ResponsibilitiesMaintain strong relationships with customers and act as their primary point of contact.Handle customer queries via phone, email, and in-person communication.Understand customer needs and provide appropriate solutions or guidance.Coordinate with internal teams to resolve customer issues quickly.Ensure high customer satisfaction and retention.Assist in onboarding new customers and explaining product/services clearly.Prepare daily/weekly reports related to customer feedback and issues.Follow up on client requirements and ensure timely delivery of services.RequirementsExcellent communication and interpersonal skills.Problem-solving mindset and customer-first attitude.Ability to manage multiple tasks efficiently.Basic computer knowledge (MS Office, email, CRM is a plus).Positive attitude and willingness to learn.Should be comfortable working on-site at the Shahdara location.Why Join Us?Friendly and supportive team.Growth opportunities within the company.