26 Customercentric Mindset Jobs

About PriceEasy PriceEasy is a VC backed one of the fastest growing SaaS companies transforming the convenience retail and fuel industry with cutting-edge AI-driven analytics, pricing intelligence, and ERP solutions. We empower retailers with data, automation, and user-first design to outperform competitors and drive measurable growth. Role Overview We are seeking an exceptional Director of Product who has a proven track record of building B2B SaaS products from scratch in a world-class SaaS environment. This role requires a strategic thinker with hands-on execution skills, deep experience in product lifecycle management, and strong technical fluency. The ideal candidate is equally comfortable speaking with engineers about databases and APIs as they are with customers about user workflows and experiences. You will own the product vision, roadmap, and execution leading cross-functional collaboration with engineering, design, sales, and customer success to build scalable, intuitive, and market-leading SaaS products. Key Responsibilities Product Leadership: Define and execute the product strategy and roadmap for PriceEasy's SaaS solutions. New Product Development: Lead the end-to-end creation of products from concept to launch ensuring alignment with customer needs and business strategy. Cross-Functional Collaboration: Work closely with engineering teams to translate product requirements into scalable technical solutions, while ensuring smooth execution of product releases. Technical Fluency: Engage in intelligent discussions with developers and architects, with a high-level understanding of databases, APIs, and programming concepts. UX & Design Excellence: Drive modern, intuitive, and customer-centric user experiences, leveraging best practices in UX and design. Project Management: Oversee multiple initiatives simultaneously with attention to detail, timelines, and deliverables. Customer-Centric Mindset: Partner with clients and internal teams to gather insights, identify pain points, and ensure that products deliver measurable value. Metrics & Outcomes: Define KPIs, track adoption and performance, and use data-driven insights to iterate and improve products. Required Qualifications Proven Experience: 8+ years in product management MUST HAVE SaaS Expertise: Direct experience building and scaling B2B SaaS products from the ground up. Technical Fluency: Strong understanding of databases, APIs, and programming concepts (not coding day-to-day, but able to have deep technical conversations). Project Management: Demonstrated ability to lead complex projects end-to-end with precision. UX/Design Knowledge: Deep knowledge of modern UX principles and design best practices. Bachelor's from a reputed University MUST BE ABLE TO COMMUTE TO MG ROAD BENGALURU 5 DAYS A WEEK Preferred Qualifications Experience in retail technology, pricing, or ERP systems. Familiarity with AI/ML-powered SaaS products. Strong network in the B2B SaaS ecosystem.,

The ideal candidate should have a background in Freight Forwarding, with a preference for experienced individuals. Your main responsibilities will include coordinating with multiple parties, efficiently responding to customer inquiries, providing regular updates and follow-ups with clients, liners, shipping lines, and other service providers. Additionally, you will be required to follow up with internal departments to resolve client issues, maintain client data, and provide up-to-date reporting on cargo status for various shipments. To excel in this role, you should possess excellent verbal and communication skills, the ability to multitask and work well under pressure, as well as the capacity to collaborate effectively in a team environment. Attention to detail, a customer-centric mindset, basic computer skills, and adaptability to learn new processes and procedures are also essential for this position. Proficiency in software skills such as Internet usage, MS Office, and email etiquettes is a must. If you have experience in Freight Forwarding and Documentation, and are looking to join a dynamic team, we encourage you to apply for this full-time position. Please provide details on your experience in the field and indicate your availability to start. This role requires in-person work at the specified location. We look forward to receiving your application!,

The Relationship Manager position based in Salem requires you to build and maintain strong relationships with clients, ensuring their satisfaction and contributing to business growth. Your responsibilities will include understanding client needs, providing tailored solutions, and acting as the main point of contact between clients and the company. You will be tasked with developing and nurturing long-term client relationships to enhance loyalty and retention. By comprehending client objectives and obstacles, you will recommend appropriate products or services. Managing a portfolio of high-value clients will require consistent communication and proactive identification of opportunities for upselling or cross-selling. Resolving client issues promptly and efficiently to maintain high levels of satisfaction is crucial. Collaboration with internal departments such as sales, operations, and support will be essential to meet client expectations. Regular performance reports and updates must be prepared and delivered to clients. Staying informed about industry trends and competitors will enable you to provide strategic advice. Meeting or surpassing sales targets, client acquisition, and retention objectives is a primary goal. Qualifications for this role include a Bachelor's degree in Business Administration, Finance, Marketing, or a related field. Prior experience as a Relationship Manager, Account Manager, or in a similar client-facing capacity is essential. Strong communication, negotiation, and interpersonal skills are required, along with the ability to analyze data and trends for informed recommendations. A customer-centric approach and a commitment to delivering exceptional service are crucial. Proficiency in CRM software like Salesforce, Zoho, or HubSpot is advantageous. The ability to work both independently and as part of a team is necessary. Desirable qualifications for this role include an MBA or relevant postgraduate degree, experience in a specific industry such as banking, insurance, sales, or real estate, and multilingual abilities if relevant to the client base. This is a full-time, permanent role with benefits including health insurance and Provident Fund. The work location is in person.,

As an IT Analyst at Kontoor Brands, Inc., your role will involve leading and contributing to ongoing support activities by collaborating with business users and IT partners to identify and resolve issues. You will also play a key role in projects and process improvement initiatives, participating in tasks such as business requirements definition, design, configuration, testing, and deployment. Your responsibilities will include creating process flow documents, functional specifications, and test scripts as needed for projects or initiatives. Additionally, you will provide user support for North America (NAM) and other global regions, and be available for off-hours support tasks as required. Training other team members on application, platform, and interface knowledge will also be part of your duties. It is essential that you ensure compliance with Kontoor policies regarding system access, data security, and change control. Staying updated on emerging technologies and best practices in supply chain management will be crucial to drive innovation and efficiency in your role. To excel in this position, you must have prior related experience working as an IT Analyst or Senior IT Analyst. Proficiency in SQL statements, root cause analysis, Core Java programming, Struts framework, and dynamic web development using Java Server Pages and HTML is required. Experience with Product Development and Enterprise Supply Chain Management Software such as PLM, PDM, 3D, Smartsheet, as well as Microsoft PowerApps, Microsoft Flow, Power Automate, SharePoint, Excel Macro, and VB scripting is also necessary. You should possess deep knowledge of product development, sourcing, and manufacturing processes within an apparel environment. Strong problem-solving skills, proficiency in project management methodologies, and the ability to collaborate effectively with cross-functional teams are essential. A customer-centric mindset to drive product success by prioritizing features that address customer needs is key to success in this role. At Kontoor Brands, we offer a comprehensive benefits package that supports your physical, emotional, social, and financial well-being. We provide resources to help you and your family thrive, including four weeks of Paid Parental Leave, Flexible Fridays, and Tuition Reimbursement. Our workplace culture is built on equitable opportunities, diversity, and inclusion, fostering high-performing teams that celebrate individual uniqueness and collaborative talents.,

The Knowledge Management Specialist plays a crucial role in supporting HR transformation by overseeing and enhancing knowledge systems, content repositories, and digital learning tools across global HR and HR Shared Services (HRSS). Your primary responsibility is to ensure effective access to structured HR content, enhance self-service adoption, and facilitate service delivery excellence through well-managed, user-friendly knowledge management solutions. You will be tasked with managing and maintaining HR knowledge repositories, ensuring the accuracy, accessibility, and relevance of content. This includes establishing document lifecycle processes, optimizing SharePoint pages and repository structures, and conducting regular content reviews to uphold currency and compliance standards. Collaboration with technical teams to implement content management capabilities within Oracle HCM and leading content migrations and repository enablement projects will also be part of your role. In terms of knowledge article development, you will create, edit, and publish knowledge articles to support HRSS agents, HR teams, and employees. It will be essential to align content with evolving HR processes, new services, Oracle HCM system enhancements, and policy changes. Collaboration with HR Centers of Excellence (CoEs), HR Business Partners (HRBPs), and Global Process Owners (GPOs) will be crucial for content validation and maintenance. Additionally, leveraging tools like Oracle Guided Learning (OGL) and Oracle Digital Assistant (DA) to enhance the employee learning experience and continuously optimize article relevance and usability based on feedback and analytics. Furthermore, you will work closely with HRSS Delivery Leads to develop structured training content, FAQs, and a competency framework, aiming to equip HRSS agents with the necessary resources for accurate Level 1 support. Monitoring knowledge audit results, tracking vendor performance against HRSS service expectations, and supporting internal service delivery model development through SME content and process documentation will also fall under your responsibilities. To excel in this role, you should have familiarity with HR processes and the hire-to-retire service delivery model, experience working with Oracle HCM Cloud or similar HRIS platforms, and a customer-centric mindset for delivering tailored knowledge solutions. Your analytical abilities will be essential for leveraging data and metrics to improve content and make informed decisions. Qualifications for this position include a Bachelor's degree with 4-6 years of experience in knowledge management, HR shared services, or HR transformation. You should have proven experience in managing content and documentation platforms such as SharePoint, Confluence, Oracle, the ability to create clear, structured knowledge assets including SOPs, FAQs, and training documents, strong proficiency in Microsoft tools like Excel, PowerPoint, and Visio, hands-on experience with digital learning tools such as Oracle Guided Learning or AI-based platforms, excellent communication, project management, and organizational skills, and a high attention to detail with a commitment to documentation standards.,

As a Client Relations & Logistics Coordinator, you will be the central point of contact for all communications and coordination among clients, carriers (liners/shipping lines), internal teams, and service providers. Your primary responsibility will be to ensure efficient and seamless shipment processes by managing inquiries, providing timely updates, and maintaining well-organized client records. Your proactive and detailed communication skills will be crucial in maintaining high levels of client satisfaction in a fast-paced, customer-focused environment. Your main tasks will include coordinating with multiple parties, responding promptly and efficiently to customer inquiries, providing regular updates and follow-ups with clients, carriers, and other service providers, and collaborating with internal departments to address client issues. Additionally, you will be responsible for maintaining client data, generating up-to-date reports on cargo statuses for various shipments, and ensuring that all communication is detailed and proactive. To excel in this role, you must possess excellent verbal and written communication skills, the ability to multitask and work well under pressure, and a customer-centric mindset. Attention to detail, the capability to work effectively in a team, and adaptability to a fast-paced environment are also essential. Basic computer skills, including proficiency in Internet usage, MS Office, and email etiquette, are required. Furthermore, you should be willing to learn new processes and procedures and have a good command of software skills. This is a full-time position with day shift hours and the opportunity for a performance bonus. If you are interested in joining our team, please provide your availability to start and share any experiences you have in freight forwarding, transportation, or CHA. The work location is in person. We look forward to welcoming a dedicated Client Relations & Logistics Coordinator who is ready to contribute to our team's success and uphold our commitment to exceptional client service.,

Pluxee is a global player in employee benefits and engagement operating in 31 countries. We specialize in assisting companies to attract, engage, and retain talent through a wide range of solutions covering Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. With the support of leading technology and a team of over 5,000 dedicated members, Pluxee serves as a trusted partner within a highly interconnected B2B2C ecosystem comprising more than 500,000 clients, 36 million consumers, and 1.7 million merchants. For over 45 years, Pluxee has conducted its business as a reliable partner committed to creating a positive impact on all stakeholders. Our dedication extends from driving business growth in local communities to promoting employee wellbeing and environmental sustainability. Your next challenge involves analyzing merchant retention data and performance metrics, developing strategies to enhance merchant retention, monitoring and reporting on retention initiatives, collaborating with sales and customer service teams to address merchant needs, researching retention best practices and market trends, and providing support and guidance on retention strategies. Requirements for this role include a certification in Customer Retention or equivalent, a Bachelor's degree in Business Administration, Marketing, or a related field, 2-4 years of experience in merchant retention or customer success, and proficiency in Client and Merchant Relationship Management, Client Relationship Management (CRM) Systems, Customer-Centric Mindset, Data Analysis, Driving Results, Multitasking, Time Management, Product and Market Knowledge, Problem-Solving, and Resilience. To pursue this opportunity, you will engage in interviews via video call or face-to-face with the assigned interviewers. Additionally, you will work under the guidance of your Manager in the preferred location(s) while enjoying a meaningful job that contributes to building the future of employee benefits, a great culture that values individuals and fosters innovation, and an empowering environment that celebrates diversity and offers equal growth opportunities for all talents.,

As a Support Account Manager (SAM) at our company, you will serve as a trusted advisor and primary technical contact for key accounts. Your role will involve helping customers resolve issues, optimize their support experience, and work towards achieving their business goals. By understanding their service history and technical needs, you will assist customers in reducing disruptions, improving operations, and accelerating innovation. Your responsibilities will include: - Helping customers resolve support issues through case and escalation management, root-cause analysis, and special projects - Providing reports on the health of the customer's instance - Identifying upgrade needs, creating upgrade plans, and assisting with upgrade planning - Acting as an escalation point for customer-submitted cases and requests - Establishing and maintaining strong relationships with key accounts - Addressing and resolving customer issues by coordinating with various departments - Guiding new customers through the onboarding process - Monitoring and tracking customer support metrics to identify trends and areas for improvement - Collaborating with other departments to address customer needs and improve product offerings - Managing customer accounts by keeping detailed records of interactions, support tickets, and resolutions - Gathering and analyzing customer feedback to identify areas for improvement - Anticipating customer needs and proactively reaching out to offer assistance, updates, or new features - Maintaining accurate records of customer interactions and support activities - Generating reports to provide insights into customer satisfaction and support team performance To excel in this role, you should possess: - Strong communication skills, both verbal and written - Problem-solving abilities to diagnose and resolve issues efficiently - Excellent time management and organizational skills - A customer-centric mindset and commitment to exceptional service - Analytical skills to identify trends and areas for improvement - Adaptability to changing customer needs and work environments - Team collaboration capabilities to work well with cross-functional teams - Empathy and patience in addressing customer frustrations An ideal candidate will hold a Bachelor's degree in computer science, Information Systems, Cybersecurity, or a related field. Relevant industry certifications such as CISSP, CISM, CISA, or IAM-related certifications are a plus. Your role as a Support Account Manager will be critical in ensuring our customers achieve long-term success with our platform, driving retention, adoption, and maximum value.,

You will be part of a dynamic team operating in the high-growth EdTech sector, where you will play a crucial role in delivering immersive, cohort-based bootcamps that empower career changers and professionals to master in-demand skills. Your responsibilities will include coordinating end-to-end logistics for bootcamp cohorts, monitoring participant onboarding, attendance, and engagement metrics, and serving as the primary point of contact for students to ensure a seamless learning experience. Additionally, you will support continuous improvement efforts by gathering participant feedback, identifying operational bottlenecks, and proposing process optimizations. Your role will also involve calling potential leads, understanding their needs, and converting them into bootcamp enrollments. Furthermore, you will act as a bridge between clients and internal teams to deliver seamless service and handle incoming calls to resolve client concerns promptly. To excel in this role, you must have 0-1 years of experience in relationship/bootcamp management, strong communication, negotiation, and interpersonal skills, and a customer-centric mindset with a proactive attitude. You should also be adept at handling multiple clients and prioritizing tasks effectively. Preferred qualifications include experience in managing cohort-based bootcamp operations or online learning platforms, basic data analysis skills, and experience in building dashboards or reports using spreadsheet tools. In return, you can expect competitive on-site salary with performance-based incentives, a professional development budget, and clear internal career progression paths. You will be part of a collaborative, learning-driven environment with regular team-building events, fostering a culture of growth and development.,

You will be joining a Nasik-based full-service digital marketing and web development company that specializes in offering comprehensive digital solutions, including SEO, performance marketing, social media, branding, and custom web/app development. As our company aims to set a new benchmark for performance, we are seeking a seasoned professional to lead our sales evolution. Your role will involve leading the business development for our digital services by identifying and nurturing high-potential leads. You will be responsible for strategizing, building, and scaling the sales team and sales funnel from the ground up. Additionally, you will drive marketing initiatives aligned with business growth, essentially acting as a Chief Marketing Officer (CMO). Utilizing CRM tools will be crucial in monitoring pipeline progress, conversions, and team efficiency. Collaboration with cross-functional teams to align sales efforts with service delivery and marketing campaigns will also be a key aspect of your responsibilities. You will need to overhaul and improve the current sales process with fresh strategies and execution models while training, mentoring, and managing a team of sales executives to consistently meet or exceed targets. Analyzing data and market trends to make informed business decisions will also play a significant role in this position. The ideal candidate will possess exceptional skills in strategic thinking with a revenue focus, data-driven decision-making, a customer-centric mindset, sales-market alignment expertise, and leadership in digital transformation. To be successful in this role, you must have a proven track record in IT sales, preferably in digital services and web/app development, with a minimum of 5 years of experience. Experience in leading a sales team of executives, hands-on experience with CRM tools, knowledge of digital marketing services and website/application development lifecycle, strong leadership, communication, and strategy-building capabilities are essential. You should also be able to work from our Nasik office and lead initiatives independently. Preferred traits for this role include being result-oriented with a growth mindset, having an excellent command of consultative selling, being highly adaptive to new technologies and marketing trends, and possessing an entrepreneurial mindset with a passion for taking ownership.,

The E-commerce Operations Executive plays a crucial role in ensuring the smooth, efficient, and profitable online operations of the company. By managing inventory, order fulfillment, shipping, customer service, and website functionality, you contribute to enhancing the overall customer experience and driving sales. Your responsibilities include overseeing inventory levels to maintain accurate stock information and managing replenishment processes to prevent stock outs or overstocking. You will coordinate order processing, packaging, and shipping to ensure timely and accurate delivery to customers. Addressing customer inquiries promptly and maintaining a positive customer experience throughout the online shopping journey is also a key aspect of your role. You will collaborate with various teams such as sales, distribution, operations, plant, quality, marketing, and customer service to ensure seamless operations and alignment with business goals. Monitoring sales performance, identifying trends, and using data insights to optimize operations are essential for improving efficiency. The ideal candidate should have relevant experience in the FMCG/ e-commerce industry and possess strong analytical skills, attention to detail, problem-solving ability, technical proficiency, organizational and multitasking skills, as well as excellent communication and collaboration skills. A customer-centric mindset, adaptability, innovation, accountability, decision-making skills, and financial acumen are also important qualities for this role. In summary, as an E-commerce Operations Executive, you will play a vital role in managing and optimizing various aspects of online operations to drive sales, enhance customer satisfaction, and contribute to the overall success of the company.,

As a Sales and Communication Specialist, you will be responsible for a variety of key tasks that are essential for successful customer engagement and sales outcomes. Your verbal communication skills must be clear, persuasive, and delivered with confidence to effectively engage with customers. Active listening is crucial in understanding customer needs and concerns genuinely, allowing you to tailor your responses effectively. Crafting and delivering compelling value-based sales pitches will be a core part of your role. You should be adept at objection handling, navigating doubts or resistance with confidence and empathy, and possess strong negotiation skills to guide customers towards favorable decisions without applying undue pressure. Building and maintaining customer relationships will be a significant focus. A customer-centric mindset is essential, ensuring that you are focused on helping rather than just selling. Timely, consistent, and professional follow-up management is crucial, as well as experience with CRM software such as Zoho, Salesforce, or HubSpot for effective customer relationship management. Your organizational and personal effectiveness will play a pivotal role in your success. Strong time management skills are necessary for handling multiple leads and calls efficiently. You should be target-oriented, consistently working towards and achieving sales goals. Adaptability is key, allowing you to adjust your tone and approach based on whether you are interacting with parents or students. Attention to detail is essential for logging accurate call notes and updates, while resilience and patience are critical for handling rejection professionally and bouncing back quickly from setbacks. In addition to these core skills, possessing bonus skills such as multilingual abilities (fluency in regional/local languages), basic tech savviness (using spreadsheets, calendars, and call dialers effectively), emotional intelligence (understanding customer emotions and responding with empathy), and presentation skills (ability to present plans or solutions clearly, even over calls) will provide you with a competitive edge in this role.,

As a Product Manager at Dr. Lal PathLabs, you will be responsible for developing and executing the product strategy for various customer segments. Your role will involve ensuring both physical and digital deployment to solidify our position as a leader in the wellness market. Your primary focus will be on revenue achievement through product sales. You will be tasked with designing and implementing marketing plans to drive product adoption across various channels with the support of sales and operations teams. Conducting market research to gather consumer insights will be a key aspect of your role. These insights will be utilized to create competitive consumer offerings such as preventive health packages. This includes activities like product design, pricing, positioning, and lifecycle management. Fieldwork will be essential for analyzing customer segments and needs. You will work on conceptualizing and launching health packages tailored to different segments based on factors like lifestyle, age, demographics, occupation, and premium categories. Piloting these packages, gathering insights, and refining offerings will also be part of your responsibilities. Collaborating with the sales team to customize and introduce region-specific offerings to drive sales revenue will be crucial. You will work closely with cross-functional teams including Marketing, Sales, Operations, and IT to ensure seamless product adoption, promotion, and service delivery. To excel in this role, you should have 8-10 years of experience in product management along with an MBA/PGDM in Marketing. Strong analytical and problem-solving skills, proficiency in BI tools and MS Office Suite, data-driven decision-making abilities, and the capacity to thrive in a fast-paced and ambiguous environment are essential. Successful collaboration across different functions, market research and analysis, strategic planning, excellent communication, data analytics, and a customer-centric mindset are key competencies required for this position.,

As an E-commerce Operations Executive, your primary responsibility will be to ensure the smooth, efficient, and profitable operations of our online/e-commerce platform. You will play a crucial role in managing inventory, order fulfillment, shipping, customer service, and website functionality to enhance the overall customer experience and drive sales. Your key responsibilities will include overseeing inventory levels, managing replenishment processes, coordinating order processing, packaging, and shipping, addressing customer inquiries promptly, and maintaining a positive customer experience throughout the online shopping journey. Additionally, you will be responsible for co-ordinating with various teams to maintain and optimize the e-commerce website, ensuring a seamless and user-friendly experience for our customers. You will work closely with sales, distribution, operations, plant, quality, marketing, and customer service teams to ensure seamless operations and alignment with business goals. Your role will also involve implementing and managing e-commerce platforms, software, and tools to automate processes and enhance operational efficiency. Managing budgets related to inventory, shipping, and marketing, preparing regular reports on e-commerce performance, and tracking key metrics such as sales, inventory, and customer service performance will be part of your responsibilities. To excel in this role, you must have relevant experience in the FMCG/e-commerce industry and possess strong analytical skills, attention to detail, problem-solving ability, technical proficiency, organizational and multitasking skills, effective communication and collaboration skills, a customer-centric mindset, adaptability, innovation, accountability, decision-making skills, and financial and budgeting skills. If you are someone who is passionate about e-commerce operations, thrives in a dynamic and fast-paced environment, and is committed to driving process improvements and delivering exceptional customer experiences, we would love to have you join our team.,

As a Customer Support Representative (International) at Zouma, located in Mohali, you will play a crucial role as the first point of contact for our international clients. Your primary responsibility will be to assist clients with inquiries, issues, and deliver exceptional service. This position offers an exciting opportunity for freshers looking to kickstart their career in customer support within a global setting. Your key responsibilities will include responding to customer inquiries through various channels such as phone, email, or live chat promptly and professionally. You will be expected to provide accurate information on products and services, resolve customer complaints effectively, and document interactions in the CRM system. Additionally, troubleshooting technical issues and collaborating with other departments to ensure customer needs are met will be part of your daily tasks. To excel in this role, you should possess excellent written and verbal communication skills in English. Strong problem-solving abilities, a customer-centric mindset, and the ability to work efficiently in a fast-paced environment are essential. Proficiency in Microsoft Office tools and a positive attitude towards learning and adapting to change will be beneficial. This full-time, permanent position offers benefits such as health insurance, paid sick time, paid time off, and Provident Fund. You will be working day shifts from Monday to Friday with morning shifts and weekend availability required. The work location is in-person, providing you with the opportunity to interact closely with team members and customers to deliver outstanding service.,

As a BPO Process Trainer, your primary responsibility will be to design, deliver, and evaluate training programs for new and existing employees in a BPO environment. Your goal will be to ensure that agents possess the necessary knowledge, skills, and competencies to meet the performance standards set by the client and the organization. You will conduct training sessions, both in a classroom and virtual setting, focusing on BPO processes, product knowledge, customer service skills, and performance standards. It will be your duty to develop and update training materials such as manuals, presentations, and e-learning modules to ensure alignment with current business needs and process changes. Maintaining up-to-date knowledge of client processes, systems, and industry trends is essential to ensure that the training content remains relevant and accurate. You will evaluate employee performance during training, provide feedback for improvement, and administer assessments and training evaluations to measure understanding and effectiveness. In addition to training, you will oversee the induction process for new hires, organize refresher training and continuous learning programs for current employees, and collaborate with team leaders and managers to identify areas requiring additional training or support. Compliance with company policies and industry regulations in all training materials and sessions is crucial. Reporting on the effectiveness, success, and areas for improvement of the training programs to senior management will be part of your responsibilities. To qualify for this role, you should have 1-3 years of training experience in a BPO environment, with a solid understanding of customer service, sales, or technical processes. A bachelor's degree in any stream is required, preferably in Business, Communication, or a related field. Strong communication skills, presentation skills, problem-solving abilities, a customer-centric mindset, familiarity with Learning Management Systems and MS Office Suite, interpersonal skills, and adaptability are the key qualifications needed for this role. This is a full-time position with a day shift schedule and an in-person work location.,

The Product Design and Development Engineer will play a crucial role in our product lifecycle, overseeing the design, development, and enhancement of our product. Your responsibilities will include translating market needs and user requirements into innovative product solutions, from conceptualization to production support. Conducting thorough market research and user analysis to identify opportunities for new products or enhancements will be a key part of your role. You will collaborate with cross-functional teams to define product requirements and generate innovative product concepts. Utilizing CAD software, you will develop detailed product designs that consider functionality, aesthetics, user experience, and cost-effectiveness. In terms of prototyping and testing, you will oversee the development of prototypes using various methods and execute comprehensive testing plans to validate design concepts. Analysing test data and interpreting results will allow you to provide feedback for design improvements. Additionally, you will work closely with manufacturing teams to ensure designs are producible at scale and select appropriate materials and processes based on product requirements. Project management and collaboration will also be essential aspects of your role, where you will manage project timelines, budgets, and resources. Effective communication with stakeholders and fostering a collaborative environment within the team and across departments will contribute to the success of product development initiatives. Qualifications: - Bachelor's or Master's degree in Mechanical Engineering, Product Design, Industrial Design, or a related field. - 3 years of experience in product design and development, preferably in a specific industry. - Proficiency in CAD software, prototyping techniques, and manufacturing processes. - Knowledge of material science, testing methodologies, and regulatory requirements. - Familiarity with Product Lifecycle Management (PLM) software is a plus. Skills & Competencies: - Technical Acumen - Problem-Solving - Creativity & Innovation - Attention to Detail - Communication - Collaboration & Teamwork - Project Management - Adaptability - Customer-Centric Mindset Job Type: Full-time Benefits: - Cell phone reimbursement - Flexible schedule - Internet reimbursement - Provident Fund Ability to commute/relocate: - Gurugram, Haryana: Relocation preferred Education: Master's preferred Experience: Product development and PDDE - 3 years preferred Location: Gurugram, Haryana preferred Work Location: In person Expected Start Date: 15/08/2025,

As a member of Velsera, you will be part of a team dedicated to accelerating the discovery, development, and delivery of life-changing insights in the field of medicine. Our company, established in 2023 through a collaboration between Seven Bridges and Pierian, provides software and professional services for various crucial areas such as AI-powered multimodal data harmonization and analytics for drug discovery and development, IVD development, validation, and regulatory approval, as well as clinical NGS interpretation, reporting, and adoption. With our headquarters based in Boston, MA, we are continuously growing and expanding our teams across different countries. Your primary responsibilities at Velsera will include designing and developing high-performance, scalable, and secure web applications. This involves utilizing React 18+ for front-end development and NestJS 8+ and Node.js 18+ for back-end development. You will also be tasked with architecting, building, and maintaining reusable components and front-end libraries that support complex applications, as well as implementing and managing APIs using RESTful services. Optimizing applications for maximum performance and scalability will be a key aspect of your role, along with collaborating closely with cross-functional teams including UI/UX designers, product managers, and DevOps engineers. Ensuring best practices in code quality, security, and maintainability through code reviews and testing is essential, as is troubleshooting and resolving complex technical issues in both front-end and back-end layers. To be successful in this role, you are required to have a Bachelor's degree in Engineering or a Master's degree in Computer Science. You should also possess experience in leading distributed or remote development teams, familiarity with DevOps practices and tools for continuous integration and delivery, and proficiency in Agile/SAFe development methodologies and associated tools for tracking. Strong knowledge of Javascript & MERN stack for development, experience with AWS Cloud services, and expertise in Microservices Architecture are must-have skills. Additionally, you should be adept at designing and maintaining scalable applications, working with Mongo DB and postgres DB, and demonstrating technical proficiency in development, cloud services, code quality, unit testing, CI/CD, debugging, and optimization. Maintaining a customer-centric mindset, following secure coding practices, adhering to compliance regulations, and taking end-to-end ownership of assigned features or modules are critical aspects of this role. Your involvement in agile development practices, quarterly planning sessions, iteration execution, team collaboration, communication using tools like Microsoft Teams, Jira, and Confluence, and coordination with global and cross-functional teams will be essential for success. At Velsera, we offer a flexible and hybrid work model to support work-life balance, as well as an engaging and fun work culture with vibrant workplace events, celebrations, and activities that make every workday enjoyable.,

You are a skilled professional seeking an opportunity to join Huron, a global consultancy that partners with clients to drive strategic growth, spark innovation, and navigate through continuous change. By combining strategy, expertise, and creativity, Huron accelerates operational, digital, and cultural transformations for clients, empowering them to shape their future. As the Digital Managed Services Client Success Manager (CSM) & PMO at Huron, you will play a pivotal role in ensuring the successful delivery of managed services to clients. Your responsibilities will include leading a team effectively, managing client relationships, overseeing service delivery, and driving continuous improvement. By excelling in these areas, you will contribute to the growth and profitability of the organization's managed services department. This role demands strong leadership skills and a customer-centric approach to provide exceptional service experiences that surpass client expectations. Key Responsibilities: - Engage with clients regularly to establish clear expectations regarding project roles, responsibilities, approach, progress, and outcomes. - Contribute to the sales cycle by participating in new business development, renewals, RFP responses, SOW and Change Order creation, and execution. - Proactively monitor contribution margin and forecast prospective outcomes. - Represent Huron in Quarterly Business Reviews with clients, offering updates and insights to facilitate strategic decision-making. - Maintain proactive communication internally with leadership, account Managing Directors, and Business Development Managers to ensure strategic account management. - Manage projects and their outcomes efficiently. - Monitor, manage, and report on the execution of deliverables. - Oversee project administrative functions to support successful execution, including billing, setup communication, and contract coordination. - Monitor and report progress to key stakeholders. - Uphold best practices and procedures aligned with successful project management methodologies. - Manage Engagement Assurance best practices, encompassing Financial & Operational activities in Workday. Preferred Qualifications: - Proficiency in program management and analytical skills. - Excellent communication and interpersonal abilities. - Capacity to collaborate effectively in a team-oriented environment. - Strong organizational and time management proficiencies. - Customer-focused mindset with a dedication to delivering high-quality service. - Familiarity with ITIL or other service management frameworks. Position Level: Senior Manager Country: India,

As the Senior Manager, Contact Center at Walmart Global Tech, you will lead a high-performing team dedicated to providing exceptional service to Customers, Associates, and Candidates through direct conversation, phone, and chat support. Your role involves strategic leadership, operational excellence, and fostering a customer-centric culture in a fast-paced, metrics-driven environment. You will play a crucial role in people management, performance optimization, and continuous improvement to exceed service expectations. Your responsibilities will include defining and executing the strategic vision for the contact center, aligning goals with broader organizational objectives, and maintaining customer service standards. You will lead and mentor people managers and their teams, set performance expectations, conduct evaluations, and identify growth opportunities through coaching and training. Additionally, you will oversee daily operations to ensure service level agreements, quality metrics, and customer satisfaction targets are consistently met. Resource planning is a key aspect of your role, where you will effectively allocate resources to manage call/chat volumes, optimize staffing, and ensure smooth operations during peak periods. Talent management is another critical area where you will drive recruitment, onboarding, and retention strategies to build a skilled and motivated workforce, fostering a culture of learning and career progression. You will be responsible for developing and enforcing contact center policies, procedures, and best practices to ensure consistency, compliance, and efficiency. Championing a customer-centric approach, you will analyze feedback, identify pain points, and implement service enhancements. Moreover, you will ensure adherence to legal, regulatory, and company standards, proactively identifying and mitigating operational risks. Collaboration with cross-functional teams and senior leadership is essential for aligning on goals, sharing insights, and resolving escalations. As a change and transformation leader, you will drive change initiatives, technology upgrades, process improvements, and organizational shifts, ensuring smooth transitions. Conflict resolution, reporting, and insights generation are also part of your responsibilities, where you will monitor KPIs and provide actionable recommendations to leadership. Key competencies required for this role include leadership and people management skills, a customer-centric mindset, strategic thinking, analytical abilities, communication excellence, change management expertise, conflict and crisis management skills, operational acumen, technology proficiency, and adaptability to thrive in a dynamic environment. Join Walmart Global Tech and be part of a team that makes a significant impact on millions of people worldwide through innovative technology solutions. With a culture focused on belonging and inclusivity, Walmart Global Tech offers a supportive environment where every associate is valued for their unique contributions. Enjoy competitive compensation, incentive awards, best-in-class benefits, and opportunities for personal and professional growth. Kickstart your career in tech, gain new skills, and be part of reimagining the future of retail at Walmart Global Tech.,

As the GM/AVP Product Management at Evolute Fintech Innovations Pvt Ltd, you will play a crucial role in shaping the company's product strategy, fostering innovation, and overseeing execution. Your primary responsibility will be to drive the full product lifecycle, ensuring alignment across various teams and achieving product-market fit on a global scale. This role demands a forward-thinking leader who can collaborate effectively with CXOs to realize organizational objectives and expand the product portfolio to cater to diverse customer and market requirements. Your key responsibilities will include: - **Product Strategy and Vision:** Develop and own a comprehensive product vision and roadmap that aligns with the company's strategic objectives. Focus on solution and design-led innovation within the fintech and embedded systems domain. Collaborate closely with CXOs to establish shared goals and deliver innovative, customer-centric products. Stay updated on market trends, competitive landscapes, and emerging technologies to identify growth opportunities. - **Product Lifecycle Management:** Oversee the entire product lifecycle, from ideation to launch and continuous enhancement. Ensure the successful execution of product roadmaps by balancing short-term goals with long-term strategies. Drive iterative improvements based on customer feedback, market data, and sales insights. - **Collaboration and Cross-Functional Leadership:** Partner with the CTO to align product development with technical feasibility and innovation. Collaborate with the CMO to devise go-to-market strategies and customer education initiatives. Work with the CBDO to incorporate sales insights and explore partnership opportunities. Ensure seamless integration of compliance and regulatory requirements across various corporate functions. Empower regional and operational teams in collaboration with the COO. - **Customer and Market Focus:** Lead market research efforts to comprehend global customer needs, preferences, and pain points. Prioritize features and enhancements that deliver maximum value to customers and drive market adoption. Establish and maintain feedback loops with customers, partners, and internal teams. - **Team Leadership and Development:** Build and mentor a high-performing product management team, fostering a culture of innovation and accountability. Enable cross-functional task forces to tackle strategic initiatives. Drive alignment and collaboration across global and regional teams. - **Metrics and Performance Tracking:** Define and monitor key product metrics such as time-to-market, adoption rates, customer satisfaction, CLV, and revenue impact. Utilize data-driven insights to make informed product decisions and refine strategies. Present product performance updates and strategic recommendations to the CEO and executive team. To be successful in this role, you should have: - **Experience:** Minimum 12-15 years of experience in a similar industry and role. Proven expertise as a senior product leader in a global organization, managing solution and design-led product development cycles. Strong track record of scaling products globally with measurable business impact. Experience in leading cross-functional collaboration with CXOs and regional teams. - **Skills and Attributes:** Strategic thinking, collaboration skills, customer-centric mindset, data-driven decision-making abilities, and technical aptitude are essential qualities for this role. - **Education:** A Bachelor's degree in Business, Engineering, or a related field is required, while an MBA or equivalent advanced degree is preferred. Familiarity with emerging technologies such as AI/ML, blockchain, and IoT is advantageous. This position offers you the opportunity to drive innovation, collaborate with top leadership, and make a significant impact on the company's product portfolio and market presence.,

As a detail-oriented and proactive finance professional, you will play a crucial role in our team at AppDirect. Your passion for delivering excellent service to both internal and external stakeholders will be instrumental in ensuring the accuracy and efficiency of our financial operations. In this fast-paced environment, your ability to issue accurate and timely sales invoices, respond to customer billing queries, and manage overdue balances will have a direct impact on our organization's success. Collaboration is key at AppDirect, and you will work closely with cross-functional teams including Sales, Customer Success, and Finance to resolve disputes, improve processes, and support month-end closing activities related to Accounts Receivable. Your expertise in preparing and analyzing aging reports, performing cash applications, and recommending process improvements will contribute to the overall efficiency and effectiveness of our billing and collections processes. To excel in this role, you should have 2-4 years of experience in Accounts Receivable or a similar finance function. Proficiency in Microsoft Excel, including v-lookups and pivot tables, is essential, and experience with NetSuite or other ERP systems is preferred. Excellent communication skills, both verbal and written, will be necessary as you interact with customers and internal teams. Your positive attitude, self-motivation, and strong team player mentality will be valued attributes in our collaborative work environment. Your organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced setting will be put to the test as you manage multiple priorities with ease. Your reliability, professionalism, and trustworthiness will be key in building strong relationships with customers and colleagues alike. A customer-centric mindset, coupled with proactive issue resolution and the ability to anticipate needs, will set you up for success in this role. At AppDirect, we prioritize privacy and data protection. As a member of our team, you will be expected to adhere to our Candidate Privacy Policy and uphold our commitment to safeguarding personal data. Your dedication to maintaining confidentiality and handling sensitive information responsibly will be critical in maintaining the trust of our customers and stakeholders.,

Gushwork is a company that combines human expertise with advanced AI technology to provide exceptional AI-assisted growth services. In just one year since their launch, they have partnered with over 200+ businesses, driving their success through an innovative approach to AI-assisted SEO. The company's mission is to empower every business to achieve more with less. Backed by prominent global investors like Lightspeed, B Capital, and Beenext, Gushwork is dedicated to building the future of marketing software that focuses on delivering outcomes, not just tools. Their goal is to establish the world's largest human+AI marketing engine, reshaping how businesses approach SEO and digital marketing. They are currently seeking a dynamic Account Executive with a proven track record in solution selling and a hustler mentality. The ideal candidate should excel in a fast-paced, global environment and be comfortable working overlapping hours across different time zones. If you are passionate about driving revenue, forming relationships, and aiding businesses in scaling through innovative solutions, this role could be the perfect fit for you. **Responsibilities:** - Meet or surpass monthly revenue targets by taking full ownership of the sales cycle - Lead end-to-end sales processes, from prospecting to closing deals - Establish and maintain strong, consultative relationships with new and existing clients to thoroughly comprehend their needs and customize solutions effectively - Collaborate strategically with core Account Executives to ensure a unified client experience - Work closely with marketing and product teams to align strategies and provide a seamless client journey - Keep customer information, forecasts, and pipeline data up-to-date in the system **Requirements:** - Previous experience in US B2B markets, with a solid grasp of the SaaS landscape and SMB customer segments - 2-6 years of experience in sales, account management, or a related role, focusing on solution sales - Demonstrated hustler mentality with a strong sales DNA and a drive for continuous learning - Experience in selling to global markets with a flexible schedule to accommodate overlapping time zones - Excellent communication, negotiation, and interpersonal skills - Exceptional problem-solving abilities and a customer-centric mindset **What We Offer:** - Competitive salary and commission structure - Direct mentorship from the founding team - Real impact on the company's growth trajectory - Health benefits, paid time off, and additional perks (Note: Working Hours - US Shift: 4 PM - 1:30 AM IST, in-office),

You will lead the development and enhancement of products within the ACI Card & Merchant Management system. Your role involves overseeing the product lifecycle from conception to launch, ensuring timely delivery and maintaining high-quality standards. Collaborating with cross-functional teams is essential to gather requirements and translate them into actionable product features. It is crucial to align product strategies with overall business objectives and customer needs. Conducting thorough market research and analysis to identify trends and opportunities for product improvement is a key responsibility. You will be developing and maintaining product roadmaps, prioritizing features based on business value and customer impact. Monitoring product performance and user feedback will allow you to continuously enhance the product offerings. Facilitating communication between technical teams and stakeholders is necessary to ensure a clear understanding of product goals. Providing training and support to internal teams on new product features and updates is also part of your role. Driving the adoption of best practices in product management and development processes will contribute to the success of the products. Utilizing data-driven insights to make informed decisions and optimize product performance is crucial for achieving the desired outcomes. To excel in this role, you should possess a deep understanding of ACI Card & Merchant Management systems and their applications. Strong analytical and problem-solving skills are required to address complex product challenges effectively. Excellent communication and collaboration abilities will help you work efficiently with diverse teams. Proficiency in market research and competitive analysis is essential to inform product strategies. Having a solid grasp of product management methodologies and tools is necessary for success in this role. Managing multiple projects simultaneously and meeting deadlines are part of your responsibilities. A customer-centric mindset with a focus on delivering exceptional user experiences is key. Maintaining up-to-date knowledge of industry trends and regulatory requirements is crucial. Being capable of translating technical concepts into clear actionable product requirements is essential. Showing a proactive approach to identifying and addressing potential risks and issues will help in ensuring the success of the products. Demonstrating a commitment to continuous learning and professional development is important. Possessing a strong attention to detail and maintaining a high standard of quality in all deliverables is necessary for achieving excellence in this role. Experience with TAL TACL debugging defect fixing on HP Tandem systems and handling ATM POS EMV Tokenized transactions is required. You should be responsible for Design Develop Test Build Document and Troubleshooting capabilities to satisfy business requirements. Creating Low Level Design from the Functional Specification document and aligning development to client coding standards and guidelines are part of the responsibilities. Reporting progress to the leadership team on an agreed frequency is essential. Having a clear concept of Pathway BATCHCOM FUP INSPECT EINSPECT BIND SCF SCUP, experience with ENSCRIBE/SQL databases, usage of XPNET configuration and commands, and excellent analytical and troubleshooting skills on Base24 ATM POS Schemes BIC ISO Host ISO interchange interfaces is crucial. Knowledge of transaction testing tools or simulators and a good understanding of the ISO8583 message format are also required for this role.,

The Relationship Manager LAP & Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities: Business Development: - Source new clients through market visits, channel partners, and referrals. - Promote LAP and affordable home loan products in the assigned territory. - Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners. Customer Relationship Management: - Manage customer lifecycle from lead generation to loan disbursement. - Handle client queries and ensure timely resolution. - Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals. Credit Assessment: - Conduct initial credit evaluation and financial analysis of customers. - Ensure compliance with company's risk policy and documentation standards. - Liaise with credit and operations teams to ensure smooth processing and disbursement of loans. Sales Target Achievement: - Achieve monthly and quarterly sales targets for LAP and affordable loans. - Monitor performance and proactively take corrective actions to ensure goals are met. Market Intelligence: - Keep abreast of market trends, competitor products, and pricing strategies. - Provide feedback and insights to the product and marketing teams. Skills Required: - Strong interpersonal and communication skills. - Proven sales and negotiation abilities. - Customer-centric mindset. - Ability to work independently and in a team. - Good knowledge of financial documents and credit underwriting.,