146 Customercentric Mindset Jobs

You will be responsible for responding to banking/Financial Services RFI/RFPs and possess excellent presentation and communications skills to develop product/solution collateral. Your role will include reviewing pricing models to ensure consistency with industry standards and identifying potential clients to build lasting business relationships. You will create proposals that clearly articulate the benefits of a product or service offering to secure contracts. Supporting sales teams to achieve sales targets and hiring/training team members will be part of your duties. Key Responsibilities: - Respond to banking/Financial Services RFI/RFPs - Develop product/solution collateral - Review pricing...

As a SPE-CX-Multi Channel Helpdesk professional, your role involves managing customer inquiries efficiently across various communication channels to ensure timely resolution. You will provide exceptional customer service by understanding customer needs and offering appropriate solutions. Collaboration with team members to enhance service delivery and customer satisfaction is crucial. Utilize customer service management tools to track and resolve customer issues effectively. Analyzing customer feedback to identify areas for improvement and implementing necessary changes is also part of your responsibilities. Ensure adherence to company policies and procedures while maintaining accurate record...

As an Assistant Manager D2C, your role involves developing and implementing a comprehensive strategy to drive customer acquisition, retention, and revenue growth. You will set KPIs, track performance metrics, and ensure consistent growth to achieve sales targets. Your responsibilities will also include overseeing the operation of D2C platforms, optimizing website performance, managing product listings, and executing digital marketing campaigns across various channels. Key Responsibilities: - Develop and implement a comprehensive strategy for customer acquisition, retention, and revenue growth. - Set KPIs, track performance metrics, and ensure consistent growth to achieve sales targets. - Ove...

As an IT Analyst at Kontoor Brands, Inc. (KTB), you will play a crucial role in supporting ongoing activities, projects, and process improvement initiatives. Your responsibilities will include: - Leading and/or contributing to support activities by collaborating with business users and IT partners to identify and resolve issues through root cause analysis. - Participating in projects by defining business requirements, designing, configuring, testing, and deploying tasks. - Creating process flow documents, functional specifications, and test scripts for projects or initiatives. - Providing user support for North America (NAM) and other global regions, including availability for off-hours supp...

As a Relationship Manager specializing in Loan Against Property (LAP) and Affordable Housing Loans, your role revolves around business development, credit analysis, and ensuring exceptional customer service to drive customer satisfaction and retention. You will be responsible for sourcing new clients, managing existing relationships, and growing the LAP and affordable housing loan portfolio within your assigned territory. Key Responsibilities: - Business Development: - Source new clients through market visits, channel partners, and referrals. - Promote LAP and affordable home loan products in the designated territory. - Establish and nurture relationships with key stakeholders such as builde...

As a global hiring revolution, Multiplier is committed to shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Backed by industry leaders like Sequoia, DST, and Tiger Global, we are scaling fast and seeking brilliant like-minded enthusiasts to join our team. Join us in creating a level playing field where businesses and individuals like you can compete, grow, and succeed, regardless of geography. In the role at Multiplier, you will have the opportunity to: - Design and lead onboarding and continuous learning programs to scale the team effectively. - Analyze team performance, identify bottlenecks, and implement data-driven solutions for conti...

Role Overview: Pluxee is a global player in employee benefits and engagement operating in 31 countries, helping companies attract, engage, and retain talent through various solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. With leading technology and over 5,000 team members, Pluxee serves as a trusted partner in a B2B2C ecosystem comprising 500,000 clients, 36 million consumers, and 1.7 million merchants. Committed to positive impact, Pluxee has been a trusted partner for over 45 years, supporting business, communities, employee wellbeing, and environmental protection. Key Responsibilities: - Analyze merchant retention data and performance metrics. - ...

As a Customer Success Manager at Kovaion in Noida, you play a crucial role in both project delivery and customer retention. Your primary responsibilities include building strong relationships with customers, ensuring they derive maximum value from our services, and driving customer retention and growth. This unique position requires you to merge the strategic relationship management of a Customer Success Manager with the project execution expertise of a Project Manager. Throughout the entire customer lifecycle, from onboarding to ongoing optimization, you will be instrumental in ensuring customer success. Key Responsibilities: - Act as a trusted advisor, comprehending customer needs and goal...

As an Area Operations Manager, your role will involve leading the performance and growth of multiple restaurant outlets within a designated territory. Your responsibilities will revolve around ensuring operational excellence, driving profitability, maintaining brand standards, and delivering exceptional guest experiences across all units. Key Responsibilities: - Oversee daily operations of all restaurants in the assigned area, ensuring smooth functioning and adherence to brand standards. - Conduct regular audits on service quality, hygiene, safety, and compliance (FSSAI, fire, etc.). - Monitor key operational metrics such as sales, costs, customer satisfaction, and staff performance. - Lead,...

**Job Description:** As a part of the team at Koramangala, Bangalore, you will be responsible for engaging potential leads primarily through phone calls to present J24's value proposition. Additionally, you will ensure timely follow-up and proper utilization of all incoming leads with zero slippages. Building and maintaining strong relationships with incoming partners (Giants) to ensure a smooth onboarding experience will be a crucial part of your role. Throughout the partner lifecycle, your engagement will play a key role in ensuring high satisfaction and retention. **Key Responsibilities:** - Pitch the J24 Business Opportunity by engaging potential leads through various channels - Manage l...

Role Overview: You will be coordinating end-to-end logistics for bootcamp cohorts, monitoring participant onboarding, attendance, and engagement metrics, serving as the primary point of contact for students, and supporting continuous improvement efforts. Additionally, you will be responsible for calling potential leads, acting as a bridge between clients and internal teams, handling incoming calls, and resolving client concerns promptly. Key Responsibilities: - Coordinate end-to-end logistics for bootcamp cohorts - Monitor participant onboarding, attendance, and engagement metrics; communicate updates and follow up to maintain high satisfaction and retention - Serve as the primary point of c...

As a part of the team at Multiplier, you will be contributing to the global hiring revolution that aims to create a level playing field for businesses and individuals to compete and succeed regardless of geography. Backed by industry leaders like Sequoia, DST, and Tiger Global, we are scaling fast and seeking like-minded enthusiasts to join our team in shaping the future together. **Role Overview:** As a Customer Support Team Lead, your role will involve designing and leading onboarding and continuous learning programs, analyzing team performance to drive operational excellence, empowering the team with necessary tools and resources, collaborating with support leadership for process innovati...

As a Product Manager at Dr. Lal PathLabs, your role will involve developing and executing product strategy for various customer segments. Your responsibilities will include revenue achievement through sales of the product, designing marketing plans for product adoption, conducting market research for consumer insights, and collaborating with cross-functional teams for cohesive product adoption and service delivery. Key Responsibilities: - Achieve revenue targets by designing and implementing marketing plans for product sales across various channels. - Conduct market research to gather consumer insights and use them to design competitive consumer products like preventive health packages. - An...

Role Overview: As a Relationship Manager, your main responsibility will be to establish and maintain strong relationships with clients, ensuring their satisfaction and contributing to the growth of the business. You will be the primary point of contact between clients and the company, offering tailored solutions to meet their needs and goals. Key Responsibilities: - Develop and nurture long-term relationships with clients to enhance loyalty and retention. - Understand the goals and challenges of clients to provide suitable products, services, or solutions. - Manage a portfolio of high-value clients, maintaining regular communication and engagement. - Identify opportunities for upselling or c...

As a Client Relationship Manager at our company, your role is crucial in developing and maintaining strong relationships with our clients. You will be responsible for ensuring high levels of customer satisfaction, driving business growth through effective client engagement, and serving as the primary point of contact for clients. Your key responsibilities will include: - Developing and maintaining long-term relationships with clients to ensure high levels of satisfaction and retention. - Resolving any client concerns or issues promptly. - Understanding client needs and business objectives to offer tailored solutions and services. - Collaborating with internal departments to meet client needs...

Role Overview: As a Sales Leader in the telecommunications sector at Oracle, your primary responsibility will be to lead and develop a high-performing sales team. You will provide mentorship and guidance to inspire and retain top talent while fostering a culture of continuous improvement. Staying ahead of industry trends and market dynamics will be crucial to identify and prioritize key opportunities. Additionally, you will drive pipeline development, revenue forecasting, and ensure compliance with all contractual obligations between Oracle and its customers. As the Regional Leader for the entire Communications GIU organization in JAPAC, you will navigate Oracle's internal landscape and fost...

As a Junior Dispatcher/Help Desk Support at our company, you will play a crucial role in ensuring the smooth operation of our Help Desk team. Your main responsibilities will include monitoring the ticketing queue, gathering necessary information from ticket descriptions, and collaborating with managers to resolve issues promptly. Attention to detail, a sense of urgency, and effective communication skills are key for success in this role. - Monitor and manage the Help Desk ticket queue in platforms like Matrix42 and Jira Service Management. - Review ticket descriptions to extract relevant technical and contextual information. - Collaborate with managers and senior team members to escalate and...

As a Site Supervisor at Sathish Ventures Housing Pvt. Ltd., you will play a crucial role in overseeing and managing day-to-day construction activities. Your responsibilities will include: - Maintaining daily records of work progress - Supervising all site activities and coordinating with Telecaller to ensure smooth execution of projects - Communicating progress and concerns to the project manager and addressing client inquiries if needed - Meeting with potential buyers to understand their needs, provide detailed project information, and offer tailored property solutions - Conducting site visits to showcase features and benefits of the projects - Meeting monthly and quarterly sales targets To...

You will be responsible for supervising a team of Customer Service Executives. Your key responsibilities will include: - Monitoring performance metrics such as AHT, Quality, CSAT & Attendance - Providing regular coaching, training & feedback to team members - Handling escalated customer concerns and ensuring resolution - Maintaining daily MIS reports and sharing updates with management - Motivating the team to meet organizational goals and KPIs - Supporting process improvement and ensuring SOP adherence To be eligible for this role, you should meet the following criteria: - Minimum 1 year of experience in Customer Service + Team Handling - Strong knowledge of customer service operations - Ex...

Role Overview: You will be responsible for managing and organizing service-related activities as a service coordinator in the kitchen equipment field. Acting as a liaison between clients and service teams, you will ensure smooth operations and customer satisfaction by scheduling appointments, managing resources, and handling client communications. Your role will contribute to efficient service delivery and positive client relationships. Key Responsibilities: - Organizing and scheduling service appointments to optimize resource allocation and ensure timely completion of tasks. - Serving as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates....

As a Technical Customer Support Engineer at our company located in Khopat, Thane, 400601, you will play a crucial role in providing exceptional service to our customers and enhancing their overall experience. Key Responsibilities: - Act as the primary point of contact for customers, ensuring they receive world-class service. - Handle customer inquiries, complaints, and escalate issues when necessary. - Stay updated on our products, services, and industry trends to provide accurate information to customers. - Identify areas for improving the customer experience and make recommendations accordingly. - Provide technical support for product setup, troubleshooting, orders, and returns. - Maintain...

As a Technical Support Engineer at Vision Mechatronics, you will play a crucial role in delivering exceptional service to our customers. Your responsibilities will include: - Customer Engagement: You will be the primary point of contact for customers, ensuring they receive top-tier service. - Inquiry and Issue Management: Addressing customer inquiries, handling complaints, and escalating issues when necessary. - Product Expertise: Keeping updated on our products, services, and industry trends to provide accurate information. - Customer Experience Enhancement: Recommending and implementing improvements to enhance customer satisfaction. - Technical Assistance: Supporting customers with product...

As a candidate for this position, you should have proven experience in customer relationships, client handling, problem solving, and coordination, preferably in the logistics, shipping, or freight forwarding industry. Preference will be given to candidates with experience in import-export documentation, awareness of Incoterms, and international logistics procedures and industry regulations. Additionally, experience in cross-selling is preferred. You should possess excellent verbal and written communication skills, especially in English, along with excellent interpersonal skills. Strong problem-solving abilities and the capacity to work well under pressure are crucial. Familiarity with Micros...

As a Non-Voice BPO professional in the Banking sector, your role will primarily focus on handling operations related to Pension, Insurance, and Investments. You will be based in Chennai (Siruseri) and expected to work from the office from Monday to Friday. Your primary responsibilities and qualifications include: **Role Overview:** You will be responsible for handling non-voice operations in the BFSI sector, specifically focusing on Pension, Insurance, and Investments domains. Your role will involve ensuring accurate and compliant communication, collaborating with colleagues, and prioritizing tasks efficiently. **Key Responsibilities:** - Utilize your good communication skills to convey info...

As a Support Account Manager (SAM) at our company, you will serve as a trusted advisor and primary technical contact for key accounts. Your role will involve helping customers resolve issues, optimize their support experience, and drive innovation. Here is a breakdown of what you will be doing: - Support issues: You will assist customers in resolving issues, manage cases and escalations, conduct root-cause analysis, and handle special projects. - Provide reports: You will be responsible for generating reports on the health of the customer's instance. - Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning. - Advocate for customers: Act as an esc...