Lead - Customer Success

Zenoti

8 - 13 years

13 - 20 Lacs

hyderabad telangana india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

enterprise account management product feedback customer onboarding relationship management c-level communication

Work Mode

On-site

Job Type

Full Time

Job Description

Building value-based customer relationships
Gathering intelligent product feedback and recommendations from the customers
Developing customer focused processes for ensuring customer success
Applying domain expertise to close deals
Ensuring high user adoption of the customer success management application
Implementing best practices to improve customer success
Ensuring smooth onboarding handoff

Skills youll need:

A passion for customer success and laser focus on providing customer value.
8+ years of overall experience in dealing with customers.
Ability to understand, articulate, interact with, and manage customer expectations
Open to travel to customer locations on short notice, when required.
Experience dealing with large, complex accounts, building relationships at the C-level.
A 4-year degree in engineering or equivalent
PMP is an added advantage
Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus.

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