Tech Advisor - Oil Condition Monitoring

As Technical Ops Advisor for Oil Condition Monitoring, you take on a virtual role as a Technical Services Support Specialist Lubricants, where your focus will be on ensuring smooth and efficient delivery of lubricant-related services. Youll be the go-to person for technical support, helping customers resolve issues while enabling field-based teams to spend more time engaging with clients. Your work will connect the dots between technical operations, customer onboarding, and service troubleshooting across different regions and service types.

What youll be doing

• Customer Onboarding & Training - Set up new customers and guide them through onboarding and advanced training on lubricant services tools (e.g., LA).
• Technical Support & Troubleshooting - Review and interpret Lubricant Analysis (LA) reports and SRS alerts. Communicate amber/red alerts and technical concerns to customers or account teams (LTA, SAS, KAM). Provide technical advice and manage service-related requests.
• Cross-Team Coordination - Act as the focal point for Services SMEs, escalating issues to internal teams (Vendor Managers, Product Owners) and external stakeholders (Customer Ops, Finance, Legal). Collaborate with technical teams to craft service-specific solutions for targeted customers.
• Customer Relationship Management - Handle Tier 1 inquiries (e.g., sample status, account access). Resolve customer complaints and ensure smooth service execution.

What you bring

• Bachelor's degree in engineering preferably Mechanical or Chemical with experience in oil sampling / reliability services / tribology
• Subject Matter Expertise - Experience in lubrication services, technical/SaaS sales, and mechanical equipment. Ability to tailor service applications to meet customer-specific needs.
• Technical Competency - Ability to interpret oil analysis and service alerts and communicate them effectively. Understanding of lubrication and condition monitoring techniques or willingness to learn.
• Collaboration & Communication - Strong teamwork mindset and ability to work across internal and external teams. Excellent communication skills to resolve inquiries and escalate issues appropriately.
• Service Delivery Capability - Knowledge of lubrication practices across multiple sectors and equipment types. Ability to execute service delivery with precision and customer focus.