As Technical Ops Advisor for Oil Condition Monitoring, you'll take on a virtual role as a Technical Services Support Specialist Lubricants, where your focus will be on ensuring smooth and efficient delivery of lubricant-related services. you'll be the go-to person for technical support, helping customers resolve issues while enabling field-based teams to spend more time engaging with clients. Your work will connect the dots between technical operations, customer onboarding, and service troubleshooting across different regions and service types.
What you'll be doing
- Customer Onboarding Training - Set up new customers and guide them through onboarding and advanced training on lubricant services tools (eg, LA).
- Technical Support Troubleshooting - Review and interpret Lubricant Analysis (LA) reports and SRS alerts. Communicate amber/red alerts and technical concerns to customers or account teams (LTA, SAS, KAM). Provide technical advice and manage service-related requests.
- Cross-Team Coordination - Act as the focal point for Services SMEs, escalating issues to internal teams (Vendor Managers, Product Owners) and external stakeholders (Customer Ops, Finance, Legal). Collaborate with technical teams to craft service-specific solutions for targeted customers.
- Customer Relationship Management - Handle Tier 1 inquiries (eg, sample status, account access). Resolve customer complaints and ensure smooth service execution.
What you bring
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Bachelors degree in engineering preferrably Mechanical or Chemical with experience in oil sampling / reliability services / tribology
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Subject Matter Expertise - Experience in lubrication services, technical/SaaS sales, and mechanical equipment. Ability to tailor service applications to meet customer-specific needs.
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Technical Competency - Ability to interpret oil analysis and service alerts and communicate them effectively. Understanding of lubrication and condition monitoring techniques or willingness to learn.
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Collaboration Communication - Strong teamwork mindset and ability to work across internal and external teams. Excellent communication skills to resolve inquiries and escalate issues appropriately.
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Service Delivery Capability - Knowledge of lubrication practices across multiple sectors and equipment types. Ability to execute service delivery with precision and customer focus.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. you'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. you'll be able to balance your priorities as you become the best version of yourself.
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Progress as a person as we work on the energy transition together.
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Continuously grow the transferable skills you need to get ahead.
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Work at the forefront of technology, trends, and practices.
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Collaborate with experienced colleagues with unique expertise.
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Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
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Benefit from flexible working hours, and the possibility of remote/mobile working.
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Perform at your best with a competitive starting salary and annual performance related salary increase our pay and benefits packages are considered to be among the best in the world.
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Take advantage of paid parental leave, including for non-birthing parents.
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Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
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Grow as you progress through diverse career opportunities in national and
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international teams.
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Gain access to a wide range of training and development programmes.
