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2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As an experienced Customer Onboarding/Product Implementation Specialist, you will play a crucial role in providing enterprise-level technical support to our customers. You will be the primary point of contact during project implementations, demonstrating a high sense of urgency and ownership in all customer interactions. Your responsibilities will include building and managing strong relationships with clients and internal stakeholders, such as Sales, Presales, Customer Success, Product, Engineering, Marketplace, and Support teams. Your role will involve overseeing all technical aspects of project implementation from kick-off to Go-Live, including scoping, change request management, and coordination with the Engagement Manager. You will collaborate closely with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery of projects. Pre-kick-off and kick-off meetings will be conducted with sales/pre-sales and customers to establish project plans, milestones, goals, and set appropriate expectations. Working in coordination with the Engagement Manager, you will lead the development and implementation of plans and programs across all project phases to meet project goals effectively. Additionally, you will establish and manage communication, escalation, and risk management plans, while monitoring project progress on a daily basis and reporting status to senior management and stakeholders. Furthermore, you will work on multiple projects simultaneously and collaborate with customers, internal teams, and SI partners for successful project delivery. Your qualifications should include 2 to 5 years of experience in the software/tech industry, with a preference for experience in implementing SaaS products. Basic front-end programming knowledge (HTML5, JavaScript, jQuery), understanding of technology stacks, programming concepts, and integrations (REST APIs) with cloud systems are desirable. Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc., and the ability to learn new technologies quickly are essential. Strong communication and written skills, willingness to work in European shifts, and the ability to work in cross-functional teams to solve business and tech problems are also required. In this role, you will serve as a trusted advisor to customers, showcasing a growth mindset, understanding customer requirements, and demonstrating a passion for providing effective solutions. Your soft skills will be crucial in interacting with customers over phone or video calls, ensuring a seamless onboarding experience and successful product implementation.,

Posted 2 days ago

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6.0 - 10.0 years

0 Lacs

karnataka

On-site

Seeking a detail-oriented and skilled Python Automation Engineer to join our QA and development team. You will be responsible for designing, developing, and maintaining automated test scripts and frameworks to ensure the quality and reliability of software applications. The role requires strong programming skills in Python, experience with test automation tools, and a solid understanding of SQL and data querying. Design and implement robust test automation frameworks using Python. Develop and maintain automated test scripts for functional, regression, and integration testing. Write and optimize SQL queries for data validation and backend testing. Collaborate with developers, QA engineers, and product managers to understand requirements and ensure test coverage. Analyze test results, identify bugs, and work with the development team to resolve issues. Contribute to continuous integration and delivery (CI/CD) pipelines. Maintain documentation related to test cases, test plans, and automation frameworks. Primary Skills: - Python Test Automation: Strong experience in writing and maintaining automated test scripts using Python. - SQL & Data Querying: Proficiency in writing complex SQL queries for data validation and backend testing. - Test Automation Tools: Experience with tools like PyTest, Selenium, or Robot Framework. - Software Testing: Solid understanding of testing methodologies, test case design, and defect lifecycle. Secondary Skills: - Programming Concepts: Strong foundation in programming and scripting. - Software Development Lifecycle (SDLC): Familiarity with Agile methodologies and CI/CD practices. - Information Technology: Understanding of IT systems, APIs, and integration testing. - Technology Stack: Exposure to version control systems (e.g., Git), and basic knowledge of cloud platforms or containerization is a plus. Preferred Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. - Experience in a software development or QA automation role. - Certifications in test automation or Python programming are a plus.,

Posted 1 week ago

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1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Technical Pre-Sales Consultant with 1-5 years of experience, you will collaborate closely with sales account managers and partner managers in Mumbai. Your primary responsibility will be to present and demonstrate our intelligent automation product to potential customers. By understanding customer requirements, you will effectively showcase how our platform's technical capabilities can provide solutions through custom demonstrations and Proof of Concepts (PoCs). Additionally, you will liaise with various internal teams to address technical queries and assist in the preparation of Requests for Information/Proposal (RFI/RFP). Your role involves supporting sales teams through technical solution design, engaging customers, and delivering product demonstrations. You will excel in bridging the gap between customer needs and product capabilities, demonstrating expertise in creating compelling demos, formulating solution architectures, and ensuring the technical feasibility of intricate solutions. Your core skills will include a proficiency in solution consulting to align customer requirements with suitable solutions and product offerings. You will be adept at developing and delivering customized product demonstrations and PoCs tailored to specific customer use cases. Your ability to effectively communicate technical value propositions to diverse audiences, both technical and non-technical, will be essential. Furthermore, you will be experienced in responding to technical sections of RFIs and RFPs while providing accurate estimations and solution documentation. Familiarity with Cloud Platforms (AWS, Azure, GCP), APIs, Databases, ERP/CRM, BPM/Workflow Automation tools, and AI technologies will be advantageous. You will also excel in competitive analysis by evaluating competing products and highlighting technical differentiators. In this role, you will be a proactive communicator with excellent verbal and written skills, facilitating clear and concise communication with customers and internal stakeholders. Working collaboratively with sales teams, you will help qualify opportunities and define solution scope. Key Responsibilities: - Gather and analyze customer technical requirements. - Design solution architecture diagrams and prepare technical proposals. - Deliver tailored product demos and technical deep dives. - Support Proof-of-Concept (POC) implementation and validate success. - Provide feedback to the product teams for feature enhancements based on customer interactions. - Develop technical collateral such as presentations, architecture documents, and use case mappings. - Facilitate a smooth handover to post-sales/implementation teams. Qualifications: - Bachelor's degree in computer science, Engineering, or a related field. - Relevant technical certifications in Cloud and Software tools. Please note that this role may involve travel as required.,

Posted 1 week ago

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