Onboarding Specialist FlowTrack - Productivity Monitoring & Employee Insights

2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As an experienced Customer Onboarding/Product Implementation Specialist, you will play a crucial role in providing enterprise-level technical support to our customers. You will be the primary point of contact during project implementations, demonstrating a high sense of urgency and ownership in all customer interactions. Your responsibilities will include building and managing strong relationships with clients and internal stakeholders, such as Sales, Presales, Customer Success, Product, Engineering, Marketplace, and Support teams. Your role will involve overseeing all technical aspects of project implementation from kick-off to Go-Live, including scoping, change request management, and coordination with the Engagement Manager. You will collaborate closely with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery of projects. Pre-kick-off and kick-off meetings will be conducted with sales/pre-sales and customers to establish project plans, milestones, goals, and set appropriate expectations. Working in coordination with the Engagement Manager, you will lead the development and implementation of plans and programs across all project phases to meet project goals effectively. Additionally, you will establish and manage communication, escalation, and risk management plans, while monitoring project progress on a daily basis and reporting status to senior management and stakeholders. Furthermore, you will work on multiple projects simultaneously and collaborate with customers, internal teams, and SI partners for successful project delivery. Your qualifications should include 2 to 5 years of experience in the software/tech industry, with a preference for experience in implementing SaaS products. Basic front-end programming knowledge (HTML5, JavaScript, jQuery), understanding of technology stacks, programming concepts, and integrations (REST APIs) with cloud systems are desirable. Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc., and the ability to learn new technologies quickly are essential. Strong communication and written skills, willingness to work in European shifts, and the ability to work in cross-functional teams to solve business and tech problems are also required. In this role, you will serve as a trusted advisor to customers, showcasing a growth mindset, understanding customer requirements, and demonstrating a passion for providing effective solutions. Your soft skills will be crucial in interacting with customers over phone or video calls, ensuring a seamless onboarding experience and successful product implementation.,

Posted 2 days ago

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Software Development Engineer Microland

2.0 - 5.0 years

3 - 9 Lacs

Bengaluru, Karnataka, India

On-site

Required Skills Technology | Software System Development | Frontend Programming Technology | Software System Development | Backend Programming Education Qualification : Engineer - B.E / B.Tech / MCA Details: This position requires an understanding and desire to advance the programming, configuration, and lifecycle management of manufacturing process controls, automation, and field instrumentation technologies. Job Responsibilities include: 1. Develop and deploy process control applications utilizing Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition systems (SCADA). 2. Support of capital projects. Responsible for the application of automation engineering principles in the design, specification, construction, startup, and validation of process equipment and systems for capital projects of varying scope and complexity. 3. Familiarity with industry standards for batch control systems, software development life cycle methodologies, 21 CFR Part 11, and GAMP. 4. Development of requirements, specifications, engineering documents, SOP, and operating standards. 5. Ownership and administration of process control automation in a regulated manufacturing setting. Engage in, and execute managed process change requests per established SOP and processes. 6. Gather data and participate in technical root cause analysis, incident investigations, and troubleshooting on process control issues related to electrical, instrumentation, and control systems. 7. Design and testing of newly installed and currently installed automation-based process equipment. Support new product introductions or new technology introductions by performing engineering assessments, implementing automation system configuration changes, and supporting engineering runs. 8. Apply standard process control methods and approaches to problem solving.

Posted 3 days ago

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