Transaction Risk Executive – E-commerce(L1) (2 to 5 Years)

Transaction Risk Executive – E-commerce (L1) (2 to 5 Years)

Experience

Location

Mode of Engagement

No of Positions

Educational Qualification

Industry

Work Time

What We Are Looking For:

• 2–5 years of hands-on experience in

  eCommerce fraud or risk operations

  , preferably involving

  L1 manual reviews

  ,

  BNPL

  , or

  B2B

  environments. 
• Strong

  investigative and analytical skills

  with the ability to apply structured playbooks and exercise sound judgment in decision-making. 
• Excellent

  written communication and documentation abilities

  for preparing clear decision notes, audit records, and stakeholder updates. 
• Proficiency in

  Excel/Google Sheets

  (filters, pivots, lookups, basic formulas) and strong

  attention to detail

  to ensure accuracy and consistency within defined

  SLAs and quality targets

  . 

Responsibilities:

• Review transactions flagged as potentially high-risk using

  SOPs

  and multiple fraud indicators (payment, device/IP, geo, velocity, and account behavior). 
• Conduct

  identity validation and OSINT checks

  to confirm authenticity of customers and transaction details. 
• Take clear and defensible

  approve, decline, or escalate

  decisions while maintaining audit-ready documentation and evidence. 
• Meet

  turnaround time and accuracy SLAs

  , ensuring operational consistency across high-volume queues and peak periods. 
• Identify and escalate

  emerging fraud trends

  such as ATO, reshipping, promo abuse, or mule activities to the Fraud Strategy (L2) team. 
• Collaborate with

  Fraud Operations and Strategy teams

  by sharing structured feedback on rule performance and playbook improvements. 
• Ensure

  compliance with GDPR and data-handling standards

  , following secure work and documentation practices. 

Qualifications:

• Bachelor’s degree (any discipline) or equivalent, with exposure to

  fraud detection, risk analysis, or transaction monitoring

  . 
• Practical experience or internship in

  eCommerce fraud/risk operations or transaction review

  . 
• Familiarity with

  fraud detection tools and PSPs

  such as Sift, Forter, Riskified, Signifyd, SEON, Ekata, Stripe, Adyen, or Checkout.com. 
• Understanding

  device fingerprinting, proxy/VPN indicators, BIN/IIN checks, and chargeback processes

  . 
• Experience with

  case/ticketing systems

  (Zendesk, Jira, ServiceNow) and basic

  BI/SQL

  for ad-hoc analysis. 
• Strong

  analytical, documentation, and communication skills

  to operate effectively in a remote, SLA-driven environment.