AM/Asso. M - Training & Quality, Customer Care Roles & Responsility : The purpose of this role is to elevate customer delight and experience by driving performance and productivity of the team. Training: • Conduct effective induction and process training sessions • Identifying and assessing current and future training needs and deliver the required training • Establish training program/course learning objectives and content • Monitor and evaluate training program’s effectiveness and success periodically and report the outcomes • Develop valid and reliable content & assessment tools to measure the effectiveness of objectives • Resolve any specific problems and improvise/amend training programs as required from time to time • Keep one-self updated on the training trends, developments and best practices in the industry to ensure an excellent customer experience is driven through the entire customer service team • Managing performance improvement of associates by drawing an overall or individualized training and development plan basis the business objective • Utilizing a wide variety of training methods Quality : • Drive performance and deliver/review agreed service levels • Conduct audits as per defined guideline and sampling for transaction monitoring on both quality and compliance. • Ensure 100% closure of feedbacks through review & feedback mechanism, regular 1-0-1’s and team meetings • Generate and publish regular audit reports (daily, weekly, monthly) • Identify gaps and conduct feedback and refresher sessions with agents to improve process knowledge and quality of customer service • Identify process gaps and drive process improvement initiatives • Drive calibration sessions with internal teams • Conduct quality induction/trainings for new hire / refresher batch as and when required • Oversee action plans/PIP for underperformers • Identify opportunities to maximize efficiency through cross skilling & effective resource utilization • Identify process gaps & drive quality projects to improve the process Others: • Drive initiatives and projects on NPS & Customer Experience • Managing escalation • Floor walking / Floor Support for New Hires • Take initiatives around Process Excellence and Knowledge Enhancement • Prepare & publish Dashboards/ MIS reports and other presentations as required by Management from time to time • Graduate with 7-9 years of relevant experience into Training & Quality in a Customer Services department/ function • Should have created and delivered high quality training and process improvement initiatives. • Displays Customer Centricity, Innovation and is an Agile persona. • Excellent verbal and written communication skills. • Extremely Positive Attitude, Self-motivated, Persistent and Open to Learning. • Adaptable to a constantly evolving environment • 6-day work week with rotational week-off • Work from office (Chandivali, Andheri East, Mumbai) • Rotational shifts (including night shifts) Show more Show less

Executive- Inventory and Replenishment Mumbai Summary: The Assistant Inventory Manager will support inventory control, stock management, and supply chain coordination to ensure optimal stock levels, minimize losses, and maintain operational efficiency. This role requires strong analytical skills, attention to detail, and coordination with warehouse, procurement teams and dark stores. Responsibilities Planning the inventory - part of buying + replenishment logistics so that in-stock % is maintained at targeted level. To ensure inventory DOH is at target level. Need to coordinate with Warehouse and dark stores for inventory movement for IB and OB. Ensure that all documents for GRN and inwards are closed within TAT. Plan MIS basis daily KPI. Coordinate the logistic and sanity of the open purchase order which includes vendor coordination, slot booking, and PO aging. Qualifications 8+ yrs in inventory management, Forecasting and planning, SCM and replenishment with Ecommerce/ Supply chain/ Retail and handling multiple outlets Required Skills Strong analytical skills Attention to detail Coordination with warehouse, procurement teams, and dark stores Preferred Skills Experience in stock management Supply chain coordination Show more Show less

AM/Asso. M - Training & Quality, Customer Care Roles & Responsibilities: The purpose of this role is to elevate customer delight and experience by driving performance and the productivity of the team. Training: • Conduct effective induction and process training sessions • Identifying and assessing current and future training needs and deliver the required training • Establish training program/course learning objectives and content • Monitor and evaluate training program’s effectiveness and success periodically and report the outcomes • Develop valid and reliable content & assessment tools to measure the effectiveness of objectives • Resolve any specific problems and improvise/amend training programs as required from time to time • Keep one-self updated on the training trends, developments and best practices in the industry to ensure an excellent customer experience is driven through the entire customer service team • Managing performance improvement of associates by drawing an overall or individualized training and development plan basis the business objective • Utilizing a wide variety of training methods Quality : • Drive performance and deliver/review agreed service levels • Conduct audits as per defined guideline and sampling for transaction monitoring on both quality and compliance. • Ensure 100% closure of feedbacks through review & feedback mechanism, regular 1-0-1’s and team meetings • Generate and publish regular audit reports (daily, weekly, monthly) • Identify gaps and conduct feedback and refresher sessions with agents to improve process knowledge and quality of customer service • Identify process gaps and drive process improvement initiatives • Drive calibration sessions with internal teams • Conduct quality induction/trainings for new hire / refresher batch as and when required • Oversee action plans/PIP for underperformers • Identify opportunities to maximize efficiency through cross skilling & effective resource utilization • Identify process gaps & drive quality projects to improve the process Others: • Drive initiatives and projects on NPS & Customer Experience • Managing escalation • Floor walking / Floor Support for New Hires • Take initiatives around Process Excellence and Knowledge Enhancement • Prepare & publish Dashboards/ MIS reports and other presentations as required by Management from time to time • Graduate with 7-9 years of relevant experience into Training & Quality in a Customer Services department/ function • Should have created and delivered high quality training and process improvement initiatives. • Displays Customer Centricity, Innovation and is an Agile persona. • Excellent verbal and written communication skills. • Extremely Positive Attitude, Self-motivated, Persistent and Open to Learning. • Adaptable to a constantly evolving environment • 6-day work week with rotational week-off • Work from office (Chandivali, Andheri East, Mumbai) • Rotational shifts (including night shifts) Show more Show less

Overview: Seeking a dynamic and creative individual to join our team as a Training Content Creator & Trainer. This role combines the skills of instructional design and effective training delivery to develop and implement engaging training programs that drive employee development and performance. Responsibilities: Content Creation: Develop high-quality training materials, including course outlines, presentations, handouts, and assessments. Align training content with organizational goals and objectives. Utilize various instructional methods and technologies to create engaging and effective learning experiences. Conduct research and stay updated on industry trends and best practices. Training Delivery: Deliver engaging and informative training sessions to employees at all levels. Facilitate interactive learning activities and discussions. Adapt training materials to meet the specific needs of different audiences. Provide timely feedback and coaching to participants. Evaluation and Improvement: Evaluate the effectiveness of training programs through surveys, assessments, and performance metrics. Identify areas for improvement and make recommendations for enhancements. Continuously update and refine training materials based on feedback and evolving needs. Ideal Candidate Requirements: Bachelor's degree with experience of 2 Years or full-time MBA Proven experience in training content development and delivery. Strong instructional design skills, including the ability to create engaging and effective learning experiences. Excellent communication and presentation skills, both written and verbal. Strong interpersonal skills and the ability to build rapport with learners. Proficiency in using various training tools and technologies (Google Office, MS Office, video / Image editing software). A passion for learning and development, with a desire to help others succeed. Ability to work as part of a team. Additional Preferred Qualifications: Experience in QSR, Retail, and E-Commerce Operations. Certification in instructional design or training methodologies. Experience with adult learning principles and theories. Willing to Travel to locations across India. Show more Show less

Manager - People Operations The HR Operations Manager will oversee the daily operations of the Human Resources department, focusing on payroll management, compliance, onboarding, offboarding, and HR technology. This role is critical to ensuring that HR processes run smoothly and that the organization remains compliant with all relevant regulations. The HR Operations Manager will work closely with various departments to implement and manage HR systems that support the organization's strategic goals. Key Responsibilities: Payroll Management: Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timeliness. Coordinate with Finance and Accounting departments to reconcile payroll accounts. Manage payroll-related inquiries and resolve discrepancies promptly. Stay updated on payroll laws and regulations to ensure compliance. Compliance: Ensure the organization’s HR practices comply with local, state, and federal regulations. Maintain and update HR policies and procedures to reflect current legal requirements. Conduct regular audits of HR processes and records to ensure compliance. Handle compliance-related issues and investigations, providing recommendations for resolution. Manager - People Operations The HR Operations Manager will oversee the daily operations of the Human Resources department, focusing on payroll management, compliance, onboarding, offboarding, and HR technology. This role is critical to ensuring that HR processes run smoothly and that the organization remains compliant with all relevant regulations. The HR Operations Manager will work closely with various departments to implement and manage HR systems that support the organization's strategic goals. Key Responsibilities: Payroll Management: Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timeliness. Coordinate with Finance and Accounting departments to reconcile payroll accounts. Manage payroll-related inquiries and resolve discrepancies promptly. Stay updated on payroll laws and regulations to ensure compliance. Compliance : Ensure the organization’s HR practices comply with local, state, and federal regulations. Maintain and update HR policies and procedures to reflect current legal requirements. Conduct regular audits of HR processes and records to ensure compliance. Handle compliance-related issues and investigations, providing recommendations for resolution. Onboarding and Offboarding: Manage the entire onboarding process, from offer letter generation to new hire orientation. Ensure a smooth and positive experience for new employees, providing them with all necessary resources and information. Oversee the offboarding process, including exit interviews, final pay processing, and coordination of benefits termination. Maintain accurate records of employee onboarding and offboarding. HR Technology: Implement and manage HRIS (Human Resources Information Systems) to streamline HR operations. Work with IT and HR teams to ensure the HR technology infrastructure meets the needs of the organization. Provide training and support to employees on HR technology tools. Analyze HR data to provide insights and recommendations for improving HR processes. Process Improvement: Continuously evaluate HR operations processes and implement improvements to increase efficiency and effectiveness. Develop and maintain HR metrics to track the performance of HR operations. Collaborate with HR leadership to identify opportunities for process automation and innovation. Team Leadership: Lead and mentor a team of HR operations professionals, fostering a collaborative and high-performance work environment. Provide guidance and support to team members in their daily activities and career development. Ensure the HR operations team is equipped with the necessary tools and knowledge to perform their roles effectively. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred. 6+ years of experience in HR operations, with a focus on payroll, compliance, and HR technology. Strong knowledge of HRIS systems and payroll software. In-depth understanding of HR compliance requirements, including local, state, and national regulations. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and projects in a fast-paced environment. Manage the entire onboarding process, from offer letter generation to new hire orientation. Ensure a smooth and positive experience for new employees, providing them with all necessary resources and information. Oversee the offboarding process, including exit interviews, final pay processing, and coordination of benefits termination. Maintain accurate records of employee onboarding and offboarding. HR Technology: Implement and manage HRIS (Human Resources Information Systems) to streamline HR operations. Work with IT and HR teams to ensure the HR technology infrastructure meets the needs of the organization. Provide training and support to employees on HR technology tools. Analyze HR data to provide insights and recommendations for improving HR processes. Process Improvement: Continuously evaluate HR operations processes and implement improvements to increase efficiency and effectiveness. Develop and maintain HR metrics to track the performance of HR operations. Collaborate with HR leadership to identify opportunities for process automation and innovation. Team Leadership: Lead and mentor a team of HR operations professionals, fostering a collaborative and high-performance work environment. Provide guidance and support to team members in their daily activities and career development. Ensure the HR operations team is equipped with the necessary tools and knowledge to perform their roles effectively. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred. 6+ years of experience in HR operations, with a focus on payroll, compliance, and HR technology. Strong knowledge of HRIS systems and payroll software. In-depth understanding of HR compliance requirements, including local, state, and national regulations. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and projects in a fast-paced environment. Show more Show less