IGP

AM/Asso. M - Training & Quality, Customer Care Roles & Responsility : The purpose of this role is to elevate customer delight and experience by driving performance and productivity of the team. Training: • Conduct effective induction and process training sessions • Identifying and assessing current and future training needs and deliver the required training • Establish training program/course learning objectives and content • Monitor and evaluate training program’s effectiveness and success periodically and report the outcomes • Develop valid and reliable content & assessment tools to measure the effectiveness of objectives • Resolve any specific problems and improvise/amend training programs as required from time to time • Keep one-self updated on the training trends, developments and best practices in the industry to ensure an excellent customer experience is driven through the entire customer service team • Managing performance improvement of associates by drawing an overall or individualized training and development plan basis the business objective • Utilizing a wide variety of training methods Quality : • Drive performance and deliver/review agreed service levels • Conduct audits as per defined guideline and sampling for transaction monitoring on both quality and compliance. • Ensure 100% closure of feedbacks through review & feedback mechanism, regular 1-0-1’s and team meetings • Generate and publish regular audit reports (daily, weekly, monthly) • Identify gaps and conduct feedback and refresher sessions with agents to improve process knowledge and quality of customer service • Identify process gaps and drive process improvement initiatives • Drive calibration sessions with internal teams • Conduct quality induction/trainings for new hire / refresher batch as and when required • Oversee action plans/PIP for underperformers • Identify opportunities to maximize efficiency through cross skilling & effective resource utilization • Identify process gaps & drive quality projects to improve the process Others: • Drive initiatives and projects on NPS & Customer Experience • Managing escalation • Floor walking / Floor Support for New Hires • Take initiatives around Process Excellence and Knowledge Enhancement • Prepare & publish Dashboards/ MIS reports and other presentations as required by Management from time to time • Graduate with 7-9 years of relevant experience into Training & Quality in a Customer Services department/ function • Should have created and delivered high quality training and process improvement initiatives. • Displays Customer Centricity, Innovation and is an Agile persona. • Excellent verbal and written communication skills. • Extremely Positive Attitude, Self-motivated, Persistent and Open to Learning. • Adaptable to a constantly evolving environment • 6-day work week with rotational week-off • Work from office (Chandivali, Andheri East, Mumbai) • Rotational shifts (including night shifts) Show more Show less

Executive- Inventory and Replenishment Mumbai Summary: The Assistant Inventory Manager will support inventory control, stock management, and supply chain coordination to ensure optimal stock levels, minimize losses, and maintain operational efficiency. This role requires strong analytical skills, attention to detail, and coordination with warehouse, procurement teams and dark stores. Responsibilities Planning the inventory - part of buying + replenishment logistics so that in-stock % is maintained at targeted level. To ensure inventory DOH is at target level. Need to coordinate with Warehouse and dark stores for inventory movement for IB and OB. Ensure that all documents for GRN and inwards are closed within TAT. Plan MIS basis daily KPI. Coordinate the logistic and sanity of the open purchase order which includes vendor coordination, slot booking, and PO aging. Qualifications 8+ yrs in inventory management, Forecasting and planning, SCM and replenishment with Ecommerce/ Supply chain/ Retail and handling multiple outlets Required Skills Strong analytical skills Attention to detail Coordination with warehouse, procurement teams, and dark stores Preferred Skills Experience in stock management Supply chain coordination Show more Show less

AM/Asso. M - Training & Quality, Customer Care Roles & Responsibilities: The purpose of this role is to elevate customer delight and experience by driving performance and the productivity of the team. Training: • Conduct effective induction and process training sessions • Identifying and assessing current and future training needs and deliver the required training • Establish training program/course learning objectives and content • Monitor and evaluate training program’s effectiveness and success periodically and report the outcomes • Develop valid and reliable content & assessment tools to measure the effectiveness of objectives • Resolve any specific problems and improvise/amend training programs as required from time to time • Keep one-self updated on the training trends, developments and best practices in the industry to ensure an excellent customer experience is driven through the entire customer service team • Managing performance improvement of associates by drawing an overall or individualized training and development plan basis the business objective • Utilizing a wide variety of training methods Quality : • Drive performance and deliver/review agreed service levels • Conduct audits as per defined guideline and sampling for transaction monitoring on both quality and compliance. • Ensure 100% closure of feedbacks through review & feedback mechanism, regular 1-0-1’s and team meetings • Generate and publish regular audit reports (daily, weekly, monthly) • Identify gaps and conduct feedback and refresher sessions with agents to improve process knowledge and quality of customer service • Identify process gaps and drive process improvement initiatives • Drive calibration sessions with internal teams • Conduct quality induction/trainings for new hire / refresher batch as and when required • Oversee action plans/PIP for underperformers • Identify opportunities to maximize efficiency through cross skilling & effective resource utilization • Identify process gaps & drive quality projects to improve the process Others: • Drive initiatives and projects on NPS & Customer Experience • Managing escalation • Floor walking / Floor Support for New Hires • Take initiatives around Process Excellence and Knowledge Enhancement • Prepare & publish Dashboards/ MIS reports and other presentations as required by Management from time to time • Graduate with 7-9 years of relevant experience into Training & Quality in a Customer Services department/ function • Should have created and delivered high quality training and process improvement initiatives. • Displays Customer Centricity, Innovation and is an Agile persona. • Excellent verbal and written communication skills. • Extremely Positive Attitude, Self-motivated, Persistent and Open to Learning. • Adaptable to a constantly evolving environment • 6-day work week with rotational week-off • Work from office (Chandivali, Andheri East, Mumbai) • Rotational shifts (including night shifts) Show more Show less

Overview: Seeking a dynamic and creative individual to join our team as a Training Content Creator & Trainer. This role combines the skills of instructional design and effective training delivery to develop and implement engaging training programs that drive employee development and performance. Responsibilities: Content Creation: Develop high-quality training materials, including course outlines, presentations, handouts, and assessments. Align training content with organizational goals and objectives. Utilize various instructional methods and technologies to create engaging and effective learning experiences. Conduct research and stay updated on industry trends and best practices. Training Delivery: Deliver engaging and informative training sessions to employees at all levels. Facilitate interactive learning activities and discussions. Adapt training materials to meet the specific needs of different audiences. Provide timely feedback and coaching to participants. Evaluation and Improvement: Evaluate the effectiveness of training programs through surveys, assessments, and performance metrics. Identify areas for improvement and make recommendations for enhancements. Continuously update and refine training materials based on feedback and evolving needs. Ideal Candidate Requirements: Bachelor's degree with experience of 2 Years or full-time MBA Proven experience in training content development and delivery. Strong instructional design skills, including the ability to create engaging and effective learning experiences. Excellent communication and presentation skills, both written and verbal. Strong interpersonal skills and the ability to build rapport with learners. Proficiency in using various training tools and technologies (Google Office, MS Office, video / Image editing software). A passion for learning and development, with a desire to help others succeed. Ability to work as part of a team. Additional Preferred Qualifications: Experience in QSR, Retail, and E-Commerce Operations. Certification in instructional design or training methodologies. Experience with adult learning principles and theories. Willing to Travel to locations across India. Show more Show less

Manager - People Operations The HR Operations Manager will oversee the daily operations of the Human Resources department, focusing on payroll management, compliance, onboarding, offboarding, and HR technology. This role is critical to ensuring that HR processes run smoothly and that the organization remains compliant with all relevant regulations. The HR Operations Manager will work closely with various departments to implement and manage HR systems that support the organization's strategic goals. Key Responsibilities: Payroll Management: Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timeliness. Coordinate with Finance and Accounting departments to reconcile payroll accounts. Manage payroll-related inquiries and resolve discrepancies promptly. Stay updated on payroll laws and regulations to ensure compliance. Compliance: Ensure the organization’s HR practices comply with local, state, and federal regulations. Maintain and update HR policies and procedures to reflect current legal requirements. Conduct regular audits of HR processes and records to ensure compliance. Handle compliance-related issues and investigations, providing recommendations for resolution. Manager - People Operations The HR Operations Manager will oversee the daily operations of the Human Resources department, focusing on payroll management, compliance, onboarding, offboarding, and HR technology. This role is critical to ensuring that HR processes run smoothly and that the organization remains compliant with all relevant regulations. The HR Operations Manager will work closely with various departments to implement and manage HR systems that support the organization's strategic goals. Key Responsibilities: Payroll Management: Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timeliness. Coordinate with Finance and Accounting departments to reconcile payroll accounts. Manage payroll-related inquiries and resolve discrepancies promptly. Stay updated on payroll laws and regulations to ensure compliance. Compliance : Ensure the organization’s HR practices comply with local, state, and federal regulations. Maintain and update HR policies and procedures to reflect current legal requirements. Conduct regular audits of HR processes and records to ensure compliance. Handle compliance-related issues and investigations, providing recommendations for resolution. Onboarding and Offboarding: Manage the entire onboarding process, from offer letter generation to new hire orientation. Ensure a smooth and positive experience for new employees, providing them with all necessary resources and information. Oversee the offboarding process, including exit interviews, final pay processing, and coordination of benefits termination. Maintain accurate records of employee onboarding and offboarding. HR Technology: Implement and manage HRIS (Human Resources Information Systems) to streamline HR operations. Work with IT and HR teams to ensure the HR technology infrastructure meets the needs of the organization. Provide training and support to employees on HR technology tools. Analyze HR data to provide insights and recommendations for improving HR processes. Process Improvement: Continuously evaluate HR operations processes and implement improvements to increase efficiency and effectiveness. Develop and maintain HR metrics to track the performance of HR operations. Collaborate with HR leadership to identify opportunities for process automation and innovation. Team Leadership: Lead and mentor a team of HR operations professionals, fostering a collaborative and high-performance work environment. Provide guidance and support to team members in their daily activities and career development. Ensure the HR operations team is equipped with the necessary tools and knowledge to perform their roles effectively. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred. 6+ years of experience in HR operations, with a focus on payroll, compliance, and HR technology. Strong knowledge of HRIS systems and payroll software. In-depth understanding of HR compliance requirements, including local, state, and national regulations. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and projects in a fast-paced environment. Manage the entire onboarding process, from offer letter generation to new hire orientation. Ensure a smooth and positive experience for new employees, providing them with all necessary resources and information. Oversee the offboarding process, including exit interviews, final pay processing, and coordination of benefits termination. Maintain accurate records of employee onboarding and offboarding. HR Technology: Implement and manage HRIS (Human Resources Information Systems) to streamline HR operations. Work with IT and HR teams to ensure the HR technology infrastructure meets the needs of the organization. Provide training and support to employees on HR technology tools. Analyze HR data to provide insights and recommendations for improving HR processes. Process Improvement: Continuously evaluate HR operations processes and implement improvements to increase efficiency and effectiveness. Develop and maintain HR metrics to track the performance of HR operations. Collaborate with HR leadership to identify opportunities for process automation and innovation. Team Leadership: Lead and mentor a team of HR operations professionals, fostering a collaborative and high-performance work environment. Provide guidance and support to team members in their daily activities and career development. Ensure the HR operations team is equipped with the necessary tools and knowledge to perform their roles effectively. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred. 6+ years of experience in HR operations, with a focus on payroll, compliance, and HR technology. Strong knowledge of HRIS systems and payroll software. In-depth understanding of HR compliance requirements, including local, state, and national regulations. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and projects in a fast-paced environment. Show more Show less

Key Responsibilities: Should have Brand and Product Knowledge for the right selection of products which will include sourcing and selection of products. Ideation around hamper curation keeping in mind all price points and competition analysis Styling & Curating Hampers Co-ordination within the team for better workflow Competencies required: Should know basic designing software and MS Office A keen eye for ongoing trends and design Knowledge of pricing ,market research, curation. Styling around curated products in a given theme Should have the ability to multitask with tight deadlines Strong communication and teamwork skills Show more Show less

Job Description (KRA to be Delivered): Job Summary Responsible for training and standardizing processes across multiple locations to enhance operational efficiency, customer experience, and compliance in an e-commerce gifting company. Key Responsibilities  Conduct training for new hires & existing teams on processes, product handling (gifts, plants, flowers, cakes), and customer service.  Ensure SOP adherence, quality standards, and operational efficiency.  Audit processes, identify gaps, and implement corrective measures.  Collaborate with Operations seamless execution.  Track training effectiveness and maintain performance reports. Requirements  2-5 years of training experience in e-commerce, retail, or logistics.  Strong communication, process improvement, and analytical skills.  Experience in digital learning tools & virtual training platforms.  Proficiency in MS Office; ability to travel frequently.

The Demand Planning & Replenishment Manager is responsible for driving accurate demand forecasts and ensuring optimal inventory replenishment across the supply chain network. This role partners closely with Sales, Marketing, Procurement, and Logistics to balance customer service levels with inventory efficiency, minimizing stock-outs and excess stock. Key Responsibilities Demand Forecasting Develop, maintain, and refine statistical forecasts using historical sales data, market trends, and promotional calendars. Lead monthly and weekly forecast review meetings (including S&OP) to align with cross-functional stakeholders. Replenishment Strategy Define and manage replenishment parameters (safety stock, reorder points, lot sizes) to maintain service-level targets. Coordinate automated replenishment processes in ERP/WMS systems, reviewing exceptions and adjusting as needed. Collaborative Planning Partner with Sales & Marketing to incorporate new product launches, promotions, and market insights into the demand plan. Liaise with Procurement and Supplier teams to ensure on-time delivery and address potential supply constraints. Inventory Optimization Monitor key metrics (forecast accuracy, fill rate, days of inventory, inventory turnover) and implement corrective actions. Identify slow-moving, obsolete, or excess stock and work on mitigation plans with relevant teams. Qualifications Bachelor’s degree in Supply Chain Management, Operations, Business, or related field (MBA preferred). 8+ years of experience in demand planning, forecasting, and replenishment within a fast-moving environment (FMCG, Retail, Manufacturing, or E-commerce). Proficiency with planning and ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Excel skills. Strong analytical mindset with the ability to translate data into actionable insights. Excellent communication and stakeholder management abilities.

Join Ventures Headquartered in Mumbai, India, IGP is a global multi-category gifting company renowned for its extensive range of thoughtful gifts and exceptional gifting experiences. We are dedicated to providing an extraordinary level of service, combining high-quality products, seamless delivery, personalization options, and a deep commitment to making your relationships feel cherished and special. Our focus is on fostering meaningful connections, empowering individuals as well as corporates/businesses to express their emotions through the art of gifting. We take pride in our relentless pursuit of excellence, which is evident in our meticulously curated collections. From festival merchandise to gifts, fresh flowers, cakes, plants, gourmet foods, and personalized products, we offer an unparalleled selection for all occasions and festivals. We are dedicated to delivering one of the best- curated gift experiences in the industry. With a global footprint, IGP serves customers in 100+ countries and possesses the capability to deliver gifts to over 150+ countries and 400+ cities in India. Our reach knows no boundaries, ensuring that your heartfelt gifts can touch the lives of your loved ones wherever they may be. At IGP, we understand the profound significance of every gift, as it represents the emotions of both the sender and the receiver. Our ultimate goal is to ensure that each gift carries a powerful emotional impact, leaving a lasting impression. We are on a mission to help you express what you truly feel and transform every gift into a true embodiment of those heartfelt emotions. The links of the websites for brands (IGP & Interflora) as well as for the parent company Join Ventures is given below for your reference https://www.joinventures.com/ https://www.igp.com/all-about-igp https://www.interflora.in/about-us Job Description Responsible for driving the growth and profitability of the assigned category through strategic planning, curation, inventory management, and coordination with key stakeholders. You will own the end-to-end management of the product portfolio, including new launches, liquidation of old stock, and cross-functional collaboration to ensure optimal performance of the category. P&L Management: Own and manage the category& Profit &Loss to drive revenue, profitability, and margin growth. Monitor and analyze sales performance, customer trends, and competitor activities to optimize category performance. Identify growth opportunities and implement pricing strategies to enhance margins. Product Curation and Assortment: Develop and maintain a compelling product assortment that aligns with customer preferences and market trends. Curate a portfolio of high-performing SKUs, ensuring a well-balanced mix of products. Work with suppliers and vendors to ensure the best deals and timely availability of products. New Product Launches: Lead the planning and execution of new product launches within the category, ensuring product visibility and engagement. Collaborate with the marketing team to develop promotional strategies and campaigns for new products. Track the performance of new launches, making necessary adjustments based on data insights. Inventory Management and Liquidation: Oversee inventory levels to ensure optimal stock availability while minimizing excess inventory. Develop strategies to manage slow-moving and obsolete stock, including clearance sales, discounting, or repurposing. Ensure efficient liquidation of old inventory to avoid obsolescence and maximize revenue. Cross-Functional Collaboration: Work closely with marketing, visual merchandising (VM), upload, and content teams to ensure seamless execution of category plans. Provide input to the marketing team for creating promotional campaigns that drive traffic and conversions. Collaborate with the upload team to ensure accurate and timely product uploads with correct descriptions and imagery. Performance Analysis and Reporting: Regularly monitor category KPIs such as sales, margins, stock levels, and customer engagement metrics. Prepare weekly and monthly performance reports, highlighting key insights, trends, and actionable recommendations. Use data analytics to make informed decisions on product curation, pricing, and marketing strategies. Vendor and Supplier Relationship Management: Build and maintain strong relationships with vendors and suppliers to negotiate better terms, product availability, and timely deliveries. Conduct regular vendor performance reviews to ensure consistent product quality and service levels. Market Research and Trend Analysis: Stay updated on industry trends, competitor strategies, and consumer behavior to maintain a competitive edge in the market. Conduct regular market research to identify new opportunities for category growth and expansion.

Role Description This is a full-time on-site role for a QA Engineer (Manual+Automation). The QA Engineer will be responsible for test execution, quality assurance, manual testing, creating and executing test cases, and automation testing. The QA Engineer will be involved in the E2E software testing of the application (Mobile+Web+App). Responsibilities * Review requirements, specifications, and PRDs to provide timely and valuable feedback. * Create detailed, comprehensive, and well-structured test plans and test cases * Estimate, prioritize, plan, and coordinate testing activities. * Perform thorough regression testing when bugs are resolved * Develop and apply testing processes for new and existing products to meet software needs * Design, develop, and execute optimized automation scripts with report generation and alerts using open-source tools. * Liaise with internal teams (developers and product managers) to identify and discuss requirements. * Track quality assurance metrics, like defect densities and open defect counts * Stay up-to-date with new testing tools and test strategies. Requirements and skills * Proven work experience 3+ years as QA Engineer. * Strong knowledge of software QA methodologies, tools, and processes * Experience in writing clear, concise and comprehensive test plans and test cases * Hands-on experience with both white box and black box testing and API testing. * Hands-on experience with Selenium with BDD, and TDD framework. * Experience working in an Agile/Scrum development process. E-commerce is preferred. * BE/B.Tech/BCA/MCA degree in Computer Science, or a related subject Note : Knowledge and Expertise in Performance testing, Jenkins, VAPT, and Generative AI using Prompt is a plus.

Job Responsibilities: Order Management Monitor and process daily orders across multiple e-commerce platforms (Amazon, Flipkart, Shopify, etc.) and ensure timely order fulfillment. Coordinate with warehouse and logistics teams for smooth order picking, packing, and dispatch. Track shipments and resolve delivery exceptions or delays. Inventory Management Maintain accurate stock levels across all platforms by updating inventory in real-time. Coordinate with procurement and warehouse teams for stock replenishment. Perform regular stock audits and reconcile discrepancies. Product Listing & Catalog Management Upload and manage product listings, ensuring correct product descriptions, images, pricing, and SEO-friendly content. Monitor and update price changes, promotions, and discounts as per business requirements. Regularly check listings for errors and ensure compliance with platform guidelines. Customer Service Support Address and resolve customer queries, complaints, and return/refund requests in a timely and professional manner. Coordinate with customer service teams to improve customer satisfaction scores. Coordination & Process Improvement Work closely with marketing, logistics, finance, and warehouse teams for smooth operations. Suggest and implement process improvements to increase operational efficiency. Stay updated with e-commerce trends, platform policy changes, and competitor activities. Role & responsibilities

Key Responsibilities: 1. Assist in maintaining accurate financial records using Tally software 2. Prepare and analyze financial reports using MS-Excel 3. Support in the accounts payable and receivable processes 4. Assist in budgeting and forecasting activities 5. Help with month-end and year-end closing procedures 6. Communicate effectively with internal teams to ensure financial accuracy 7. Participate in ad hoc projects to support the finance department If you are a detail-oriented individual with knowledge of accounting principles, Tally, and MS-Excel, we want to hear from you! This internship will provide valuable hands-on experience and the opportunity to learn from experienced finance professionals. Apply now and take the first step towards a successful career in finance with Indian Gifts Portal!

Key Responsibilities Inventory Management: Monitor and maintain accurate inventory records using [e.g., ERP system, inventory management software]. Conduct regular physical inventory counts and reconcile with system records. Identify and investigate discrepancies, implementing corrective actions. Track inventory movement, including receipts, transfers, and disbursements. Stock Control: Ensure optimal stock levels to meet demand while minimizing holding costs. Identify slow-moving or obsolete inventory and recommend appropriate actions. Implement and maintain inventory control procedures and policies. Receiving & Dispatch: Oversee the receiving of goods, verifying quantities and quality against purchase orders. Coordinate with warehouse staff for efficient storage and retrieval of items. Ensure timely and accurate dispatch of goods, preparing necessary documentation. Reporting & Analysis: Generate regular inventory reports (e.g., stock levels, turnover, aging). Analyze inventory data to identify trends, forecast demand, and suggest improvements. Provide insights to management on inventory performance and potential risks. Collaboration: Liaise with procurement, sales, and production departments to align inventory with business needs. Communicate effectively with suppliers and logistics partners regarding deliveries and returns. Compliance & Safety: Ensure compliance with all safety regulations and company policies related to inventory handling and storage. Maintain a clean and organized inventory area.

Job Responsibilities: Order Management Monitor and process daily orders across multiple e-commerce platforms and ensure timely order fulfillment. Coordinate with warehouse and logistics teams for smooth order picking, packing, and dispatch. Track shipments and resolve delivery exceptions or delays. Inventory Management Maintain accurate stock levels across all platforms by updating inventory in real-time. Coordinate with procurement and warehouse teams for stock replenishment. Perform regular stock audits and reconcile discrepancies. Product Listing & Catalog Management Upload and manage product listings, ensuring correct product descriptions, images, pricing, and SEO-friendly content. Monitor and update price changes, promotions, and discounts as per business requirements. Regularly check listings for errors and ensure compliance with platform guidelines. Customer Service Support Address and resolve customer queries, complaints, and return/refund requests in a timely and professional manner. Coordinate with customer service teams to improve customer satisfaction scores. Coordination & Process Improvement Work closely with marketing, logistics, finance, and warehouse teams for smooth operations. Suggest and implement process improvements to increase operational efficiency. Stay updated with e-commerce trends, platform policy changes, and competitor activities.

As a QA Engineer (Manual+Automation) in this full-time on-site role, you will play a crucial role in ensuring the quality of our software applications through test execution, quality assurance, manual testing, creating and executing test cases, and automation testing. You will be actively involved in end-to-end software testing across various platforms such as Mobile, Web, and App. Your responsibilities will include reviewing requirements, specifications, and PRDs to provide valuable feedback, creating detailed and well-structured test plans and test cases, estimating and prioritizing testing activities, performing regression testing, developing testing processes, and executing optimized automation scripts using open-source tools. Additionally, you will collaborate with internal teams to identify and discuss requirements and track quality assurance metrics to ensure high standards of quality. To excel in this role, you should have at least 3+ years of proven work experience as a QA Engineer, a strong knowledge of software QA methodologies, tools, and processes, experience in writing clear and comprehensive test plans and test cases, hands-on experience in white box and black box testing as well as API testing. Moreover, familiarity with Selenium using BDD and TDD frameworks, experience in Agile/Scrum development processes, and a degree in Computer Science or a related subject will be beneficial. Any expertise in Performance testing, Jenkins, VAPT, and Generative AI using Prompt would be considered a plus. It is important to stay updated with new testing tools and test strategies to ensure the continuous improvement of the testing process.,

We're Hiring: Site Merchandising Executive Experience: 2–6 Years Location: Andheri (Marol), Mumbai Working Days: 5 Days | Onsite Interested candidates can share their updated resumes at abhishek.nair@joinventures.com About the Company Headquartered in Mumbai, IGP (IndianGiftsPortal) is a global, multi-category gifting company, known for offering an extensive selection of thoughtfully curated gifts and unforgettable gifting experiences. With a mission to foster meaningful connections, we empower individuals and corporates alike to express their emotions through the art of gifting. Our product range includes festive merchandise, fresh flowers, cakes, gourmet foods, plants, personalized products, and more—delivered across 150+ countries and 400+ Indian cities . Our platforms— IGP and Interflora India —are supported by our parent company, Join Ventures . 🌐 Learn more: Join Ventures IGP - About Us Interflora India - About Us Role Overview: Site Merchandising Executive We are seeking a detail-oriented and agile Site Merchandising Executive to elevate the user experience across our e-commerce platforms—especially the UAE and international sites. You will play a critical role in curating product displays, optimizing listing pages, and ensuring seamless navigation that enhances customer engagement and drives conversions. Key Responsibilities 🔹 Product Multi-Mapping Maintain and optimize new product listings Map products across relevant categories, occasions & themes Unmap irrelevant items to ensure catalog accuracy 🔹 Page Optimization Boost high-performing SKUs to prime positions Highlight seasonal, promotional, and fast-moving products 🔹 Filter Enhancements Create relevant filters across major category/occasion pages Assign products to the correct segments for smoother navigation 🔹 Site Hygiene Review titles, descriptions, and attributes regularly Test key search terms for relevancy Scan and fix broken links and redirects Key Skills Required Exceptional attention to detail Ability to multitask and work in a fast-paced environment Proficiency in Microsoft Excel Quick learner of internal tools and platforms Agile mindset with strong organizational abilities If you’re passionate about e-commerce and love curating exceptional digital shopping experiences, we’d love to hear from you!

Job Description (KRA to be Delivered): Job Summary Responsible for training and standardizing processes across multiple locations to enhance operational efficiency, customer experience, and compliance in an e-commerce gifting company. Key Responsibilities  Conduct training for new hires & existing teams on processes, product handling (gifts, plants, flowers, cakes), and customer service.  Ensure SOP adherence, quality standards, and operational efficiency.  Audit processes, identify gaps, and implement corrective measures.  Collaborate with Operations seamless execution.  Track training effectiveness and maintain performance reports. Requirements  2-5 years of training experience in e-commerce, retail, or logistics.  Strong communication, process improvement, and analytical skills.  Experience in digital learning tools & virtual training platforms.  Proficiency in MS Office; ability to travel frequently.

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders. We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment. Key Responsibilities Operational Excellence: Oversee day-to-day operations to ensure seamless and efficient functioning of the department. Develop, implement, and monitor KPIs to track team performance and customer satisfaction. Optimize workflows and processes to enhance efficiency and reduce turnaround times. Ensure compliance with company policies, service level agreements (SLAs), and industry standards. Customer Experience Enhancement: Analyze customer feedback and implement strategies to improve service delivery. Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey. Drive initiatives to enhance customer satisfaction, retention, and loyalty. Crisis Management: Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service. Develop contingency plans to manage unexpected scenarios effectively. Team Leadership and Management: Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts. Foster a culture of accountability, collaboration, and continuous improvement. Handle escalated customer issues and ensure timely resolution. Reporting and Analytics: Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs. Use data-driven insights to recommend strategic changes to improve efficiency and customer experience. Skills: Strong leadership and people management abilities. Excellent communication, interpersonal, and conflict-resolution skills. Proficiency in using customer service software (e.g., CRM systems) and other analytical tools. Ability to multitask, prioritize, and manage time effectively. Data-driven mindset with strong analytical and problem-solving capabilities. Flexibility to work in rotational shifts and handle a dynamic work environment. Key Competencies: Customer-centric mindset Strategic thinking Adaptability and resilience Decision-making under pressure What We Offer: Competitive salary and benefits Opportunities for professional growth and development A collaborative and inclusive work environment The chance to work with a passionate team in a fast-growing company Preferred Skills: Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc. Familiarity with KPI-driven environments. Multilingual skills (if applicable). Exposure to e-commerce, retail, or telecom industries (optional based on business type). Experience: Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role. Prior experience in an e-commerce or gifting company is highly desirable. Work Schedule: 6 days a week with rotational shifts and rotational weekly offs Work Location: Chandivali, Andheri (E), Mumbai

Key Responsibilities: 1. Assist in maintaining accurate financial records using Tally software 2. Prepare and analyze financial reports using MS-Excel 3. Support in the accounts payable and receivable processes 4. Assist in budgeting and forecasting activities 5. Help with month-end and year-end closing procedures 6. Communicate effectively with internal teams to ensure financial accuracy 7. Participate in ad hoc projects to support the finance department If you are a detail-oriented individual with knowledge of accounting principles, Tally, and MS-Excel, we want to hear from you! This internship will provide valuable hands-on experience and the opportunity to learn from experienced finance professionals. Apply now and take the first step towards a successful career in finance with Indian Gifts Portal!

Key Responsibilities: 1. Assist in maintaining accurate financial records using Tally software 2. Prepare and analyze financial reports using MS-Excel 3. Support in the accounts payable and receivable processes 4. Assist in budgeting and forecasting activities 5. Help with month-end and year-end closing procedures 6. Communicate effectively with internal teams to ensure financial accuracy 7. Participate in ad hoc projects to support the finance department If you are a detail-oriented individual with knowledge of accounting principles, Tally, and MS-Excel, we want to hear from you! This internship will provide valuable hands-on experience and the opportunity to learn from experienced finance professionals. Apply now and take the first step towards a successful career in finance with Indian Gifts Portal! Show more Show less