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E Commerce Operations Executive

E Commerce Operations Executive

1 - 3 years

|

0 - 2 Lacs

Noida Delhi / NCR

Posted:10 hours ago| Platform:

Apply

Skills Required

Store Operations GRN Excel Store Keeping LIFO Inventory Management VLOOKUP Dispatch FIFO Store Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

Order Management

Monitor and process daily orders across multiple e-commerce platforms (Amazon, Flipkart, Shopify, etc.) and ensure timely order fulfillment.
Coordinate with warehouse and logistics teams for smooth order picking, packing, and dispatch.
Track shipments and resolve delivery exceptions or delays.

Inventory Management

Maintain accurate stock levels across all platforms by updating inventory in real-time.
Coordinate with procurement and warehouse teams for stock replenishment.
Perform regular stock audits and reconcile discrepancies.

Product Listing & Catalog Management

Upload and manage product listings, ensuring correct product descriptions, images, pricing, and SEO-friendly content.
Monitor and update price changes, promotions, and discounts as per business requirements.
Regularly check listings for errors and ensure compliance with platform guidelines.

Customer Service Support

Address and resolve customer queries, complaints, and return/refund requests in a timely and professional manner.
Coordinate with customer service teams to improve customer satisfaction scores.

Coordination & Process Improvement

Work closely with marketing, logistics, finance, and warehouse teams for smooth operations.
Suggest and implement process improvements to increase operational efficiency.
Stay updated with e-commerce trends, platform policy changes, and competitor activities.
Role & responsibilities

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