E Commerce Operations Executive

0 - 2 years

1 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Order Processing & Fulfillment

  • Manage and process daily online orders
  • Ensure timely and accurate order dispatch and delivery
  • Coordinate with warehouse or fulfillment partners to track order status

2. Customer Support & Query Handling

  • Handle customer queries via email, chat, and social media
  • Resolve issues related to orders, returns, exchanges, delays, or product concerns

3. Logistics & Courier Coordination

  • Coordinate with third-party logistics partners for timely pickups and deliveries
  • Track shipments and proactively resolve delivery issues

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